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Fisher & Paykel QuickSmart Front Loader J2 Series Questions & Answers
WH7560J2 (7.5kg), WH8560J2 (8.5kg)30 questions from our users
noyasked
LED indicators working partially only, say in cycle knob.. 2 modes only where the light can turn on, only 2 on wash temp button and 1 in spin speed button . Machine seems to be working OK but only you have to guess what function you are in. Any idea how to put all the LED indicator lights work again?
No answers
Purcyasked
My WH7560J2 was giving the error code 37, checked pump/filter and filter and cleared. Now when turned on, the control panel will not allow the washer selector to move from the cottons wash, and only makes a beeping sound when the selector is turned. Additionally, when a button is pressed, the only thing that happens is three quick beeps, with no change to the selection. Any help?
No answers
Angélique D.asked
Hi my machine keeps lighting up the drum clean button... I did the drum clean and everything else associated with a drum clean but the light is still flashing.. please help
No answers
Sue N Pip S.asked
When going to clean the filter I took the cap off the outlet hose but the hose remained in the machine body. I can now not locate the hose and it will leak from there. How can I pull the hose back out to put the plug in it.
No answers
Tori P.asked
My washing machine gets through part of its washing cycle however then comes up with NO TAP and proceeds not to continue to wash I have tried Turing off the machine emptied it and put it on rinse cycle and it continues to do the same thing. I've cleaned the filter etc also. What else could be causing this also it seems to be swaying towards the spin cycle when this happens
Vic R.asked
Hi is anyone know where is thermistor or wire harness, located
Its showing Error 10 on display
Vic R.asked
Error 10 where is thermistor located,so i can replace it
No answers
Judsyasked
Why does my quicksmart front loader smell? I have bicarbonate and vinegar without success- what should I do.?
2 answers
I d 9int know I always leave door ajar an inch and never had the issue. I noticed it can stay damp if it gets knocked shut
As annoyed said, possible bacteria in between inner and outer drum.
Can also happen if clothes with chemicals ie hair products (from beauty salon towels), vehicle product stains are washed.
These do not easily dissolve in detergent and stick between inner and outer drum.
Is major job to split drum to clean.
Always leave door ajar to allow air circulation when not in use.
Joanneasked
How do i lube the bowl bearing in a WH 8560J? Good machine but very very noi3 when in spin cycle
1 answer
Cannot be lubed - bearing is sealed.
If noisy then bearing faulty, contact Fisher and Paykel for replacement of bearing assembly in workshop.
Annieasked
How do get side panel of front loader washer?
Simonasked
Our machine is stuck on drum clean. Any ideas?
4 answers
Is the locked button on?
I had this trouble and didn’t realise the machine had been locked.
If yes. Press and hold for a few seconds till it unlocks.
Thanks Amy.. bang on with your answer...sadly the Tech turned up and told me the same thing but charged $85 !!
Thanks Amy! Solved my problem too.
Ben Rasked
Hi, so yesterday my mums washing machine said it needed a drum clean, mum being mum decided shed throw some towels in there whilst it was doing the drum clean so shed kill 2 birds with one stone haha, anyways she said she heard the machine vibrating loudly and quickly stopped the drum clean, then it started flashing on the display all different numbers and beeping etc...so she turned it off at the power point and left it over night..today when switched on the play/pause button is flashing and the keylock button is illuminated and will not go off no matter how long u hold it, the dial when turned creates a beep and no buttons work at all..door still opens.. can someone help me plz? thanks
1 answer
Drum clean is designed to clean with no clothes.
It heats hotter, fills higher, spins faster - because it's empty.
You'll be lucky if clothes didn't shrink, get grease spots on them etc.
If it cleans dirt and grease off drum, where do you think it's going to end up?
You will need to call an F&P technician to determine what damage has been incurred from misuse of the machine
Sueasked
I have a persistent error code 37. I have cleaned the filter on the bottom right- finding hair pins. I have restarted the machine and again, the error is evident. Any further suggestions?
2 answers
Hi there,
I haven't got this problem with my washing machine, but if you like try this:
Expand/collapse global hierarchy HOME AUSTRALIA WASH FRONT LOADERS QUICKSMART,
Fault codes,
When a continuous series of beeps is sounded, all the lights turn off on the control panel and a number appears on the display, a fault has occurred. The washer will automatically enter this mode if a fault occurs. The fault code will be displayed as followed by a number on the digital display. To stop the sound, touch any button and perform the following steps:
Turn your machine off at the power point.
Wait one minute and turn it back on.
Check your machine is correctly levelled (refer to 'Installation instructions').
Remove your wash load.
Perform a ‘Rinse’ cycle.
If the fault re-occurs repeat steps 1 and 2.
If the machine still will not work you will be required to call a Fisher & Paykel trained and supported service technician to arrange service (refer to the ‘Customer Care’ section). Record the fault code number displayed and the serial number of your washer (located on the rear of the machine, and/or above the drum opening when the door is open) before calling. The fault code will indicate to the Repairer what the problem could potentially be.
If a fault code is being displayed, you can still turn your washer off by pressing ‘POWER’
I hope this helps, or else contact costumer care.
Regards
Drain pump/ hose is blocked.
Machine is not draining.
Oksanaasked
Hi there! Everytime we go to open up the filter and drain the hose, little to no water comes out... but as soon as we unscrew the filter plug, alll this water comes pouring out.. is this normal? sort of defeats the purpose of having that little drainage hose..
Puppy Echoasked
My front loader quicksmart WH7560J2 is alittle over 12 months old and has just stopped working. I press the power on botton and nothing happens. I have tried it in other power points and no sucess. What could be the issue?
Ian mcleodasked
How do I turn off the keylock?
Samasked
error comes up and door wont open. Any ideas?
Jamil Ganondvalaasked
Hi, Could anyone advise on the message "Door Open". All of a sudden during the washing, our brand new fisher & Paykel frond load 7.5Kg washing machine which we bought 2 months back from Harvey Norman showing this message Door Open. However we have tried closing and opening the doors, power off, plug out, but it still showing the same message Door Open. However door is functioning well opening and closing.
4 answers
Hi Jamil
I am having the same problem on my machine but it is 3 years old so can you please update what the technician has done to solve it.
Cheers
Door lock mechanism faulty, contact F&P.
Hi Jamil. My machine is less than a year old and displaying the same problem. So disappointed in this machine as it had a leaking problem some time ago as well...have to wait another week before service team comes to inspect
kristentrappettasked
Hello, my washer comes up with an Err 75 part way through the cycle. Any ideas?
1 answer
hi, I'm sorry you've had this error. I haven't received any error messages myself as my machine has been trouble free. There are troubleshooting steps in the manual and if that doesn't work it suggests to contact a service technician. Shouldn't cost anything if still under warranty. All the best and hope you can sort it out.
Leanne Marcuzzoasked
how do i do a drum clean?
1 answer
Hi, turn your know to drum clean the machine will do the rest. It is recommended to do this every 6 weeks
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