Foxtel iQ3 (page 2 of 12)

Fair dinkum, I have never seen such a atrocious horrendous and dangerous set top box in all my life. Forget the term lemon. This is beyond a lemon. Who was the genius that designed the box to vibrate making the sd fall out of it's slot all the time?

Clearly no one tested this box. Don't get me started on the horrific menus, I liked the iq2 menus but had to get a iq3 because my iq2 broke. I really miss the simplicity of the iq2 box. I want to watch tv, not navigate through thirty menus to get where I want to

The remote is another gem. It has

The box keeps erasing recorded shows. A technician informed me many of the IQ3 boxes are faulty and need to be replaced with IQ4. Can only speak to an overseas call centre who always say they will get back to you within 24 hours but never do. I’m still waiting many weeks later! If you ask to speak to a supervisor, they just hang up on you because they don’t want any complaints about them. After ringing numerous times, I sent an email, but of course received no reply. Presumably it’s illegal to refuse to fix faulty products, but Foxtel don’t seem to care.

We were persuaded to upgrade to IQ3 from IQ2. We get Foxtel through Telstra - big mistake! - so you can just see we're going to get reamed by both "reputable" service providers. Where do I start? It's the second IQ3 box - none have the ability to retain the internet connection despite every device in our household operating just fine, and if you get connected, the download times can vary from reasonable to getting ready to see your unborn grandchildren getting ready for marriage! Seriously, they charge hard for these devices which are not fit for purpose. You've been warned!

I wish we still had our old foxtel box. The new iq3 is absolute rubbish. We have nothing but problems weith it since the day we got it. It randomly turns itself off and then we have to spend excessive time waiting for the phillipino customer support. When we finally get to talk to somebody we are taken through a long process of check this check that until they finally do a reboot. We have had enough! Shame Foxtel Shame

The Bluetooth option is abysmal. It rarely pairs, and when successful takes so long so carry out the potion you’ve selected that you need to start back at the main screen as the programme freezes.

Repeat after repeat after repeat. I feel like I’ve had the same programme option on Foxtel for the last 5 years.
Even the movie channels offer little variety and repeat for months on end.

If i had of known the IQ3 was going to be so bad and riddled with operating faults there is no way i would have upgraded and i use the term upgraded very very loosely. Would not record full programs as scheduled in the library, Click on a program to delete and another program title will pop up to be deleted. Screen blacks out at will. Bluetooth remote lags anything up to 5 seconds after a command prompt ( Foxtel tell you this is within its parameters of being in serviceable condition ). Think about typing a text on your phone and waiting 5 seco

This has to be the worst system ever in the history of man. The response time between remote and fox box is, at best, slow. I have to reset the system at least once a week, something I never had had to do with my previous boxes. And it has a mind of its own. Today I picked up my tv remote (not linked in any way with the fox remote) and the tv guide came up on the screen. When I fast forward a recorded programme it is a toss up as to whether, when I press play, the fast forward ceases. One time the fast forward went through to the end of t

I had the IQ2 when, sadly, the remote "died" so paid $150 to upgrade? to the IQ3, which included a new remote. Wish I hadn't because IQ2 is much better. IQ3 is just plain clunky and slow, recordings don't always work, the Library (previously known as Planner - what was wrong with that?) is cumbersome. Foxtel : please fix the problems listed on this review page asap, at no cost to your customers.

I was with Foxtel for 18 years, I was paying $139/month, I threatened to leave, they offered same supply for $119, said I would consider, decided to cancel month later they reduced fee by another $20 to $89/month. Still cancelled and walked away. Extremely happy with Netflix at $14 per month

I had the misfortune to take up Foxtel’s offering IQ3 - there were a number of significant issues:
1) the free to air channels reception was poor at best with many missing channels
2) the usability & speed of the remote was terrible - this product should never be allowed on the market
3) the arrogance & rudeness of the Foxtel staff is outstanding- they must do courses on how to be provide poor service.
4) the voice recognition phone system used by Foxtel just does not work right.

Overall Foxtel are just atrocious!

I’m now with Fetch TV & very happy.

We already had an IQ3 that connected to a Telstra modem intermittently, so after too many attempts at trying to convey my problem to Foxtel, they said it was faulty so got another IQ3 - exactly the same problem, they insisted it was our modem, yet iPad, computer and tv all connect to the modem. Very frustrating trying to communicate with Foxtel, I rang to tell them I am cancelling, their answer was “so you’d like to upgrade” I felt I was talking in Pig Latin as they either don’t understand me or don’t listen. My solution is cancelling and not having to waste endless hours getting nowhere.

The box itself works fine but a few issues with the total system. Mainly navigating around with the remote is a pain. Such as when you select a show you want to check out, then decide no and try to go back to the channel menu, it flicks you back to the start of the menu rather than picking up where you left off - and it is a long menu. Also doesn't seem to know/adjust record time when programs run late, so often you get half of your recording being the show that ran late. Other issues are with Foxtel's package/price structuring rather than the IQ3 box.

For 2 years now... TV reception for free to air great As soon as we connect through Foxtel IQ 3 reception terrible Spent hundreds of dollars upgrading antenna and cables, numerous calls to Foxtel Will work okay from 1 hour up to 1 day then back to dreadful Foxtel staff disgracefully arrogant Where is the investigation into this and where is my refund for non provision of service?
Sadly, I just want a reception that actually works!!

I have an iq3 after iq2 broke down 18 months ago, I find now it takes 15 mins. To come on of a morning and when trying to record overnight it comes up with the message ...failed to record.... I contacted Foxtel and waited 30 mins. on phone and then spoke to a lady who was very hard to understand as I only talk English, she indicated that all was ok with my iq3, so I still have the problem and no joy, now the charge per month is going up. ( great service ???)

Swapped my iQ2 for the iQ3 after being persuaded to by a sales person....it's almost like having taken a few steps back. The box functions terribly, sluggish to respond, kills the broadband, has limited options on movies, tv shows, etc... I could go on....It's merely old sheep in new clothing but poorly done! All this whilst paying a 'ransom'.
Some of the TV shows for viewing are only partly available...e.g. Bates Motel is missing several of the earlier seasons and a handful of the new season episodes....
Time to get rid of this archaic service...!

Got this a few months ago. Thought I'd give it a good run before reviewing it.
Firstly it is a bit of a nightmare to navigate because you can't default to the favourites screen on starting. You have to press a button to bring it up.
That's OK no big deal but then you press the button and nothing. You wait about 20 secs for the remote to sync up.This is not great if you want to get straight into the footy.

Secondly I got the firmware update and this error keeps popping up intermittently. Can't get rid of it.

iQ2 was zippier to navigate w

Terrible Foxtel Box. We have to connect to WiFi every time we turn TV back on Wont change channels easily Most of the time it tells us that the channel we changed to is not available at present. Thats crap. Sometimes wont record programs. TV remote will not work from a distance as reported it does not have to point at the TV. Crap again. Foxtel this is the worst box ever. You should be ashamed!!!!!

Our last box died, and we were told we could upgrade to iQ3 at no extra cost. What a terrible decision by me to accept this new box. The navigation is dreadful & confusing (4 buttons/selections needed to simply delete a recorded program); and the 'Recorded' programs menu is way too hard to understand? It's impossible to see whether a program is accurately 'series-linked' or '30-minute extended' or not, and when you watch a recorded program it still shows the previous episodes in your list? Even after you've deleted them? Wow, I wish I could go back to my old box, which I think was called 'iQHD'. If you are thinking of switching to iQ3 - DON'T!

Foxtel IQ3
We can’t get free to air tv any more with the new iq3 box. They say our MER readings are too low. We’ve only had it a week and the readings when the technician came said they were okay. How can they change in a week?
He said get a new TV antenna or face the one you have in a different direction.
We called a TV technician and paid him big money, and he said our DBM readings were between 55 - 60 and were perfect for free to air tv.
We are currently running 5 TVs and they are perfect.
Foxtel are still telling me it’s my reception?............the box must be a heap of rubbish.? Our my star box was great..........

If you look uo the definintion of glitch you will see a picture of the IQ3. Barely works or for streaming and still makes you pay even more to veiw movies that are not even new release. Foxtel used to be good with the iq2, the person who created iq3 should be deported.

I still have my Foxtel iQ2 and love how it works and the so easy navigation.My partner got sucked into a iQ3 from a iQ2. The navigation sucks and she is now going to cancel Foxtel because when she come to my place and sees how easy it is she gets annoyed. I tried to use the iQ3 at hers and I cant..The person or people responsible for dishing the iQ3 up should be sacked and Sectioned so they cant do it or anything again.

Got our Foxtel IQ3 Foxtel and Telstra should be drawn and quartered for selling a product that they have known is utter crap..... If anyone is thinking of getting one of there's then DON'T!!!! It turns itself off every half our and we have tried everything to stop this.

We pay good money for a service that they knew they could not provide....

I am sorry that I was persuaded to go from iq2 to iq3 I was told that it would be a free upgrade but when I received my bill I had been charged $300 It took many phone calls and wasted time to amend the bill. Also when watching a recorded programme and pressing stop while I needed to do something, on returning unlike the iq2 when play is pressed it does not return to the recorded programme and you then gave to go into the library and start over again. Also if you are watching a programme that you stop while it is still recording and then you go

LEMON
Technician had to install a 2nd box on installation day as the 1st box didn't work. That should have been a warning! 2nd box starting freezing the week it was installed. Sometimes it can freeze 5-6 times in the one day! Series link constantly deletes itself so you will miss episodes if you don't re-input the series link. If you buy this product you will be forever switching it off & on to reboot.

We got a free week trial and at the end decided to even cancel having Foxtel altogether after they put the price up by 40 % it wasn't really worth having when you can use the Internet for free. The only real difference this unit had to the one we had before is an extra channel for recording so you could watch one and record two but wasn't anything on worth recording now

Can't record 2 free to air channels like we could with Iq2 very frustrating.. Will not stay connected to wifi and struggles to connect everytime.. Deletes series linked programmes so we miss an episode..
Box turns itself off. We listen to music channels alot and if your not careful it just turns off.
Teltra say it's a foxtel problem and they are just not helpful.

So slow to navigate keep having to reset the box or it loses channel just terribl want the old one back when are they going to make a better one, sick of calling tech support worst box l,ve ever had with pay tv shows l recorded dissappear when you go to play something another show comes up totally useless

The unit continually shows fault 104, and it continually goes off, and the tech support people ask whether it’s windy? Apparently this makes a difference. We get channel 2 and no other channels, it only works after unplugging rebooting many times a day sometimes. Not worth the money at all.

We are waiting on our 3rd Foxtel 1Q3....
1st box kept switching itself off. On phone to Foxtel tech support for 40 mins. Faulty box replacement sent.
2nd box can't connect to Wifi. Called Foxtel tech support for 40 mins. Faulty box - replacement will be sent.
All within less than a month.
Waiting for replacement. 3rd time lucky?

The IQ3 has lagging due to the box not storing guide info, it needs to run back to foxtels servers. The bluetooth remote is set to channel 1 which will get interferece from wifi set to channel 1 as well. The worst idea was having a bletooth remote especially as most people have multiple bluetooth devices active, IR was much better.

The user interface is logically set up but unfortunately due to the lag of data reading from the servers it falls short of being bearable.

Slow motion 0.2 speed is achieved by holding the play button down for 3

The installation was simple as was the activation. Then I discovered that you can no longer output programs to an external device such as a DVD Recorder. This was simple with IQ2 and allowed me store programs on DVD for later viewing rather than filling up the IQ hard drive.

There seems to be a lag when moving between menu options which wasn't the case with the previous unit.

Unreliable, slow, badly laid out and just plain useless.
I can’t forgive myself for giving up previous model. This model is really the worst piece of electronic equipment I’ve ever owned (not even sure if I own it). It’s so unreliable that I literally get a kick whenever it does something I want it to.

Just had IQ3.5 installed with Satellite Dish. Working Fab! 3.5 is the latest update, make sure yours has it. Was installed by Foxtel technician.

I was always a lover of foxtel until we changed to the IQ3. Freezes constantly, if you miss the beginning of a series, you may have to pay to watch the episodes to catch up and are only available for viewing for a certain amount of days before expiring, absolutely disgraceful. Go for Netflix, cheaper, reliable and a much better option.

Iq3 is a joke! Nothing works it’s so slow and laggy! Missed a few recordings and constantly restarting! Bye bye Foxtel! Iq2 was so much better! $65 for sports and HD! It’s 2018 where’s 4K? Why $10 for a hand full of HD channels come on Foxtel! Going down hill!

Thought we were upgrading from a MyStar box to an IQ3, unfortunately it has been a massive downgrade. The IQ3 could not stream a HD movie to save its own life. Torrents download in 1/3 of the time. I can stream 4k movies through my xbox one x so it is not my 100Mbps internet. Input lag is horrendous, random crashes and frequently missed/half completed recordings. This thing is an absolute nightmare. I torrent more movies than I watch on foxtel. Simply because it downloads them in a fraction of the time. Some movies can take up to 24 hours to do

I have both iq2 and iq3 and I am most unhappy with the recording function in 3, whoever designed it has had no experience of recording live sport for later watching. The recovery function is atrocious and I’d love to replace it with an iq2 which works beautifully.
Bells and whistles have replaced simple and effective functionality.

We needed to update our old Austar box as it was about to die. I was hesitant to go the IQ3 box based on the reviews but upon speaking with Foxtel they said that it was fine and just get the tech to come and set it all up properly and we shouldn’t have any issues. It seemed that people that had bad issues may have set it up themselves.
We honestly can’t fault it and we’ve had it for a week. Recording is easy, navigating is easy, remote works when we hit the buttons and just loving it.
Only downfall is that the free to air channels aren’t the normal channels on a TV but at least we still have access to them (I can’t set shows up to record from my foxtel app, but can through the box itself)

Upgraded both my units from an IQ2 to an IQ3 for around $300 and they are pieces of junk. The remote and UI are embarrassingly laggy and whoever designed the UI did a really poor job from a useability perspective. Navigation is a joke. I can’t believe I got conned into parting with my money for this.

Pretty ordindary, cant search for a program name, shows messages about recording to many shows when not even selecting that mode, waste of money. When pausing to see scores etc the bottom 1/3 of the screen is black, bloody pointless. Awkward to navigate around the system, as i said waste of money