Tools.com (page 3 of 20)

I ordered the 3 piece Black Book set at the end of November and still have not received my full order. I received 1 of the book a month after ordering. It has now been 2 months since ordering and I still have no received the other 2 books. I have contacted customer service 3 times about it and they have changed the story every time I have asked about it

If you don’t have stock don’t sell the item! Simple! You shouldn’t sell an item and then say it will come in a couple months

Ordered 4 items, received one. It been a while, a long while, needed the tools when i ordered them. I find it frustrating and unfair that companies can sell items online that they dont have in stock and expect customers to wait ages to receive them if at all.

I had ordered through get tools direct for the first time. I ordered a saw blade for my plunge cut saw, splinter guard for the tracks for the saw, and a dust bag for my belt sander.
These 3 items came sporadically over approximately 3 months. No communication besides within the first fortnight stating my tools may be later than originally specified. I had to keep reaching out, to hear the same story.
So needless to say I’ll be using other tool suppliers.

I purchased a Hikoki reciprocating saw package, and had a battery fail, returned battery and h as be had zero response since, have made numerous contacts, always will reply, but never have, extremely disappointed, poor customer service 0428664223, if you want, cheers

Have bought several different items and haven’t had a problem! One item was out of stock but I didn’t have to wait long before it was in

Thanks for send me the review link, otherwise I wouldn't know how to reach to your guys. I've order the fluke flat blade test probes but received a completely different item in the mail. It looks like some kind of leather material samples. I immediately took a photo and email back to your sale team, it's been more than 2 weeks without any respond. I've called once and told I need to wait. But how long?

Good customer service and good prices, couldn't be happier. I ordered an auger bit to drill a 22mm jack hole for a guitar and it worked as intended.

Would love to be able to review the Fein battery I ordered six weeks ago, but it still hasn't arrived. Ordered on 1 December as it appeared to be in stock. It was apparently dispatched on 14 December. Now 16 January and still not here. Understand most of this is Australia Post's fault, but maybe time to find a more reliable company for deliveries ?

I had bought a second-hand table saw but found parts missing. I thought that it would be impossible to get the parts but the team did source from overseas. Very much appreciated

Katana combo kit 5 piece Great for the DIY handyman. 3-5 year warranty is a great plus. Have not used all of the tools yet but they all look the part

Competitive priced article and I was kept informed of the stock delays and given a timeframe. Item arrived ahead of expectation and appreciated being kept informed.

My makita 6piece combo arrived,Im very happy as I thought 2x4.0ah batteries would be in the kit but there was 2 x5ah batteries, thankyou, Jeremy

An initial hiccup with my order over the holiday period was very efficiently handled by Jenna. Received items over the next 24hrs.
It was a pleasure doing business with them. Well done 'Get Tools Direct'.......

Very good as reserve fridge for food. As my fridge was full to the brim.
I put it in the trunk of my car when going shopping to put some frozen food or food need to be kept cold.

My Mikita came in a genuine box with all extras that were on sale with the driver, very happy buyer, fast delivery to country area all so.

Have been waiting for some products for 4 months. I got sent 2 different lots and still didn’t send all Required products. Have to continually chase them up and prove I didn’t get sent all
Products.

Purchased Makita radio skin and the battery. When it arrived the radio and battery were received but no battery charger. When I phoned they informed me the charger had to be purchased seperately from the battery and would increase the overrall cost by a third. This was not highlighted or made clear on their website
Parcel returned and Australia Post tracking confirmed it was delivered to the correct address. Tools direct cannot locate the parcel and until they do refund is being withheld.
They have not offered any positive way forward and it appears the issue is in the too hard basket

Item unstocked at time of purchase but this wasn’t stated at purchase. I had to keep checking to get them to dispatch. When informed they were in process of dispatching, I waited 2 weeks. Upon not receiving item I got in touch to find out they’d forgotten and they only then sent the item. Minimal apology. No partial refund offered. If you need a tool for a job, be prepared to wait a few weeks to get it done, and keep telling them how to do their job.

It took you almost 4 weeks for you to get back to me after telling me the grease gun had been sent with a tracking number that you were actually out of stock and that's only because after the second message I'd sent asking about it (un answered) someone finally sent an apology and refunded the purchase.
So another way of saying it is I lent you $133 and it took you a month to pay it back.

Not the most straightforward of a transaction - difficulty in actually paying and entering shipping details for the item -but after several phone calls we eventually we got there

I was after a particular item and Gettoolsdirect seemed to be the only place with stock. Some days after placing the order I learned that not only did they not have stock but neither did the distributor, yet their website was still showing the same item as available.

The other items I added to the order arrived eventually, but took a long time to be shipped. There was no apology, and I had to ask for a refund of the unavailable item. I won't be buying from them again since I can't trust that they actually have what they claim to.

Received incomplete order, had to contact store by phone only to be told remainder on back order with no time frame given for completion, still waiting for update when asked for this feedback !

I ordered the parts I needed and they were delivered when I was expecting them. Great service and great price

I bought a Milwaukee table saw and battery for a great price. Delivery delayed, but sorted easily over the phone

Looks great haven’t opened it yet it’s a Xmas present posted & received in the expected time all good thank you

Still waiting for Makita brush holder caps, ordered previously. Extra set of brushes sent in error. Please review order Jim

The right product at the right price. Shipping was no problem, despite Covid. I will be back next time I need tools.

Great product, it is actually the second one I have purchased
Great service.
Fast delivery time.
Will purchase from Them again.

was well organized and quick delivery happy with the sale from start to finish will shop here again and will recommend to others

Very helpful and delivered on time when they said it would arrive, go the tools like every time i have ordered will continue to order with these guys

Always great to deal with products top quality never have any problems sure they would fix them fast post need more words.

Very good to deal with; We had some difficulty with availability of products due to COVID, but Tools Direct sent my order in a number of seperate deliveries, ensuring i had the equipment as soon as it was available

My experience with Tools Direct was very good. I accidentally ordered a 12 volt tool when I wanted 18 volt . I was able to return it by post and received a prompt refund. All good.

Ordered 2 Makita tool spanners, got one ok, the second took over 3 months. No communication, no reason, no apology. Took me 2 phone calls and just a “yeah, that is a bit long…”. I appreciate there can be delays due to Covid, but I don’t know whether this was the reason, because they didn’t communicate.

The items were not what I was after and they were really bad shipped. Only wrapped in some plastic, a few pieces were broken off the steps. Will never buy anything from this website

Very helpful, efficient and quick delivery.Secure site and quality products that I purchased.Price also great..Definitely will check Get Tool Direct first before another site if I purchase other tools in the future.

All perfect. Just delivery was affected by lockdown. It’s not a problem related to the purchase. All good and well