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GIC Black Series Alpha Questions & Answers
14 questions from our users
Maddie H.asked
Hi This my be a silly question but we just brought a second hand back series dominator yesterday and we are camping in it and we are unsure how to turn the kitchen light on.
Thanks
1 answer
Black S.GIC
Hi Maddie
You should have a 2.5mm cable next to the blue water house which will plug into one of the two sockets on the side of the kitchen.
GCPasked
When plugging in to 240V power at camp sites, is it normal for the charger to hum constantly or does it just do this while charging (or shouldn't it do it at all?). When plugging charger in to power there is an immediate loud 'humming' noise. That is OK I guess as it sounds like it is at least doing something and charging does take place, but worried that after a few hours it did not cut out (i.e. when max charge was obtained). Just wanted to check all was operating as intended. Any advice or feedback appreciated.
1 answer
Black S.GIC
Hi GCP
The "humming noise" is normal while charging. The charger is a smart charger so it will trickle a charge into the batteries
Rosemary M.asked
On the 2022 patron Is the gas Plummed in to the kitchen or do you put the gas bottle under the pull out kitchen?
2 answers
we have a patron, and it is 'plumbed' to the sink. the bottles stay at the front of the camper, in the storage box. there is a gas line/hose that you connect to under the sink.
Black S.GIC
Hi Rosemary
On the 2022 Patron the gas is plumbed to the kitchen:)
Mitch N.asked
Where is the 50amp Breaker switch on the 2018 Alpha Black Series located? I can't seem to get the battery charging. I have plugged it in to 240v and turned the switch on the side to on. Any help would be appreciated. Cheers
1 answer
Black S.GIC
Hey Mitch
The 50amp circuit breaker is on the electrical board. It is a red circuit breaker with 50A stamped on it.
Make sure the breaker is not tripped when trying to charge the battery.
Kind Regards
The Black Series Team.
Marie R.asked
We brought a alpha 2018 and it said it fits a 9kg bottle but doesn't we even try getting a smaller gas bottle but it's to small. Can we take it back
No answers
Marie R.asked
How do u plug in mains power if u r on a powered site. Do u plug it in to the battery charger plug
1 answer
Black S.GIC
Hi Marie
For mains power you will need to plug in the battery charger plug into 240v.
Kind Regards
The Black Series Team
Peterasked
Hi I have a new black series dominator camper was wondering if you can leave it plugged in to 240v at a powered site while camping
1 answer
Black S.GIC
Hi Peter
You can plug the 20amp battery charger on the camper to 240v at a powered site.
peitaasked
Hi, I have a 2017 Alpha. Has anyone had an issue with toolbox filling with water after rain. Our top carpet is now off due to moisture.
Thanks Peita
No answers
Luke Hasked
Hi.
I can’t charge my battery in my 2018 Alpha.
I have plugged the cord into 240 PowerPoint at home but nothing is happening. It’s completly dead. Please help.
Cheers
Luke
2 answers
Mate check if you have your Charger switched on its on the right of the charger and it needs to be turned on,
and your converter for your solar is not engaged
Black S.GIC
Hi Luke
Have you checked the 50 amp circuit breaker, to ensure it's not tripped?
Kind Regards
The Black Series Team
MumOf1asked
Hi,
We have a 6month old Alpha Camper which doesn’t seem to have enough power to run our 12v portable fridge. It has enough power to turn the lights in the fridge on but not enough to turn on the compressor.
The fridge is able to run when good lighting on the solar, however when it goes overcast or night time, it keeps tripping the switch.
The fridge works perfectly in the car, (12v), and on 240v but the camper seems to continuously trip.
Has anyone had this issue?? The fridge is brand new, and low amp usage.
Cheers
2 answers
Black S.GIC
Hi MumOf1
Not sure what the problem could be without running few tests including what charge your battery holds.
Just couple of simple tests you can do to work out what is happening?
Was the charge of your battery 100% or over 12.8V during the day?
Also, was anything else connected overnight, other than the fridge? Tablets, mobile phones, LEDs and etc?
Ultimately please feel free to contact our support team on 1300 226 737 option #3 and we’ll see what we can help you with as you are covered by Black Series 12 months Australia wide warranty.
Kind Regards
Aleks
GIC Black Series
Good morning,
Thanks for the response. After reviewing Facebooks sites we saw most people have the same problem and had to upgrade their wiring. Our battery was fully charged and we weren’t running anything else off it.
It’s been a bit of a shame that you’d assume being a camper trailer it would be set to go, but the common consensus is that it’s a fabulous shell but everyone has to spend thousands upgrading everything they come with. Its a great product thought... im just glad we got a near new one second hand and saved several thousand when we would have had to upgrade wiring anyway!
Peteasked
While towing in wet weather Has anyone had trouble with the 2 draws over the wheel arches filling up with water? On the alpha series?
2 answers
Black S.GIC
Hi Pete
It is unusual to hear of this problem. We at Black Series would like to rectify this for you so can you please email me ( [email protected] )your details and the details of your trailer -VIN, year build and maybe a photo or two of the draws and the seals. Also, side profile of your camper trailer would be good as well.
Let get this unusual problem that you have sorted for you or at least give you an idea on how to mend it.
Kind Regards
Aleks
GIC Black Series
Well after talking to Aleks from CIG black series
We have sorted the problem out .
Human error . ( and a bloke with a green garden hose cleaning the dust out of the draws is to blame )
Aleks was awesome but thanks again for the initiative and the follow up service.
Sorry boys
Hayzasked
Hi. Anyone know where to put a fridge slide on Alpha?
1 answer
I do not have a fridge slide, but I have mounted a 70l fridge on the front box and it works well
RayVasked
Hi. Just picked up our new Alpha camper. Can't wait to take it out for the first time. Just wanted to know if some one can explain the electrical setup. Understand the main switch. There is a "pump" switch which is obvious. There are also another two switches - "Lights" and "Plugs". Just wanted to clarify exactly what they are. I assume the "plugs" switch powers up the 12v lighter sockets. Also, if in a caravan park with 240v, do you plug in the charger at all times for the pump or only put it on when the battery starts to require a re-charge. Appreciate your help. Ray
1 answer
Hi Ray, the power setup has changed since I bought my camper so I cannot comment on your question. Hopefully someone will be along shortly with an answer. Otherwise just ring the Sydney showroom on the Toll Free number and pose the question to them. Enjoy your camping trip
Judy Gasked
Where can I get a copy of Alpha set up instructions please ???? Won product in a local club members draw but no intructions
2 answers
Hi Judy,
I doubt you will find any. I have a couple of photos I could send but simply put the tent goes like this
Above the bed, 1 * number 10
Number 11's brace the other sections
number 12 in each corner.
Annexe
Number 1'a along the tent
Number 2 at the ends
Number 6's at the ends half way points.
Number 4 (Longest piece" From right hand side looking at the trailer.
Number 3 left hand side looking at the trailer.
Stand up poles are
Number 5, 7 & 8
Hope that helps.
Thank v much
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