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JakjorNortheast, VIC
- VIC, Melbourne
- Verified customer
Great item, poor communication
My husband and I were lucky enough to take ownership of our classic fold this past weekend. While the handover was smooth and quick, communication in the lead up to this was very disappointing. It seems that the advertisement stating immediate delivery was not true as we waited just on a month and we were the ones making contact with Black series to find out which stages we were at etc...
Can’t fault the product so far, it tows nicely and was easy to set up!
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mattCentral Highlands and Goldfields, VIC
- VIC, Melbourne
- Verified customer
very good value for money
We love our trailer. It makes life alot easier when going camping with the family. We did have a problem with one of the zips but was quickly resolved though warranty. Great value for money and the team at Black series in Melbourne are great to deal with.
1 comment
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Gus B.Greater Melbourne (Outer), VIC
- VIC, Melbourne
- Verified customer
Awesome camper and great service
The salesman Aleks was fantastic went out of his to fully show and demonstrate the product. He is a genuine person and would certainly be an asset to the company (don't let him go). Looking forward to using the camper and send photos back.
(I hope that Aleks gets gets notification of my review)
Regards
Gus Bormann
1 comment
Black S.GIC
Hey Gus
Thank you for sharing your review of your recent purchase. Everyone at Black Series takes delight from your happiness with your camper trailer. Please feel free to keep in touch with us on any social media of your choice.... Read more
We have passed on the message to Aleks in Melbourne. Kind Regards The Black Series Team
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Find out how GIC Camper Trailers VIC, Melbourne compares to other Caravan & Camper Trailer Shops
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Stan ClarkeGreater Melbourne (Outer), VIC
- VIC, Melbourne
- Verified customer
Excellently equipped offroad trailer
We had an excellent experience with the staff who knew their product and had it well exhibited.
Seeing the product set up as we would use it reinforced the choice we made.
The quality of the product was generally very good. Equipment level was excellent.
The mounting plate for electrical connections and water connection to the kitchen slide was poorly affixed and required redress.
And the support leg under the kitchen was unable to support the weight of the kitchen and required remedial action.
Apart from those minor issues we found the set up and use of the trailer everything we hoped for. Great way to enjoy the bush.
1 comment
Black S.GIC
Hey Stan
Thank you for sharing your review of your recent purchase. Everyone at Black Series takes delight from your happiness with your camper trailer. Please feel free to keep in touch with us on any social media of your choice.... Read more
Kind Regards The Black Series TeamSimilar opinion? Write a review on ieatwords.com.au!
- VIC, Melbourne
- Verified customer
A whole lotta camper for the price!
A couple of minor things I found wrong with the camper.....
1. Small cut (1 inch) in the awning which I fixed with a bit of silicone.
2. Latch on the wooden cabin door doesn’t lock when closed (probably never gonna use it anyway).
3. Rear left stabiliser bar is hard too drop / raise.
4. My dog chewed one of the annex panels before I even unraveled it!
5. Got pulled over by the coppers on my way to get it registered (no plates but had a permit).
6. Have to park my car outside because there’s no room in the garage!
7. Work is really getting in th...Read more
1 comment
Black S.GIC
Hi Jon
Thank you for your honest review, we here at Black Series take delight from your happiness with your camper trailer. Please feel free to keep in touch with us on any social media of your choice.... Read more
Kind Regards The Black Series Team.Similar opinion? Write a review on ieatwords.com.au!
Brett wrightMurray Region, NSW
- VIC, Melbourne
- Verified customer
Why didn’t I get early
Great range and show room was great wish we had more help to work out the set up but customer service has been great with a couple of little problems
1 comment
Black S.GIC
Hi Brett
Thank you for your review. If you have any questions in regards to set up please feel free to give us a call on 1300 CAMPERS. ... Read more
Kind Regards The Black Series TeamSimilar opinion? Write a review on ieatwords.com.au!
Georgia PGreater Melbourne (Metropolitan), VIC
- VIC, Melbourne
- Verified customer
Built strong and tough.
From the moment of walking in the door it was a positive experience. The staff were engaging, friendly and knew their stuff. The product sold itself and it took no time at all to decide on a Patron and I’m very excited to start planning time away with the family and begin discovering Australia.
1 comment
Black S.GIC
Hi Georgia
Thank you for your review and feedback on our Patron camper trailer. We here at Black Series pride ourselves on customer service. We hope you have many pleasant memories travelling Austral... Read more
ia with your new Patron camper and if you have any questions please don't hesitate to give any one of our showrooms a call.Similar opinion? Write a review on ieatwords.com.au!
- VIC, Melbourne
- Verified customer
Time to Dominator the Road....
I only used the online site throughout my buy process and found all the information I needed easily and without fuss. I was only interested in camper trailers and so found the range of products available excellent. The range offered covers all budgets ranging from entry level to high end and it appeared to me that the quality of the build was the same across the range. While I don't have children to consider I was impressed that the products offered clearly had families in mind. For myself making this purchase has been a 3 year journey with lots of research, so to settle on the Dominator as the solution for me speaks for itself I think.
1 comment
Black S.GIC
Hi Jimmi
Thank you for the great review and your feedback has been taken with pleasure by everyone at Black Series. Hope you create many happy camping memories in your Black Series High Side Dominato... Read more
r camper trailer and always feel free to keep in touch with us, as we love to hear all about it.Similar opinion? Write a review on ieatwords.com.au!
snowyGreater Melbourne (Outer), VIC
- VIC, Melbourne
- Verified customer
circus on wheels
where do I start we brought a patron oct 28th, poles were missing, we had dents in the side box and the front box, the boat rack not even straight, bent like a banana, holes in canvas, paint job to lid was down in Melbourne showroom, in a dusty work space, they have had my camper for 9 weeks out 12, work that out is a circus down at black series, sales reps talk so much rubbish, lie to you face, change the subject so they don't have to deal with it, I went in on dec 22nd just before Christmas for the third time hoping to pick it up and to e...Read more
njoy our knew camper over Christmas, we arrive at Melbourne showroom and one of the sales reps come out to greet us, said good as knew!!!!!!!!!!!!! Ha ha ha you got to be joking the paint job on my camper was so disgusting my wife was in tears, after so many weeks of driving to and from black series, phone calls,emails etc, and the sales rep had the balls to say good as knew they should be a shamed of them selves once a again a circus, the amount of over spray on this camper it was disgusting, it was every where, and the funny thing the colours didnt match and the dents in the box were still there and in the lid as well, it felt like sand paper, so we had a crack at the boys in melbourne, my wife was asked to leave because they had other customer in the shop doing a hand over of a caravan, as we were told by the young family it was there second caravan built, the problems they had compared to ours were unbelievable, it just shows blacks series dont respect the customers the prefer to lie and show them the wrong garden path. the amount of phone calls emails to warranty didn't get a response, please leave a message, i left one it was harsh, and so many more!!!!!!!!! its been three weeks, there has been one follow up phone, to appolise that its been busy not good enough, my defect list is so long, ive asked for my money back, current affair have been notified and the same with today tonight, and both have been given stories, we have made contact with consumer affairs to help try and sort it out,Vcat have been given everything we are just waiting on a court date, cant wait to see the clowns in court. that's if we don't get our money back. our family has brought to campers off them and similar defects, what does that say for there professionalisms of a big company. i wouldn't by any off this company, they dont care. I can spend another hour going through my defect list, I wont it a warning for anyone who is in the market for a camper to double check what your buyingSimilar opinion? Write a review on ieatwords.com.au!
Find out how GIC Camper Trailers VIC, Melbourne compares to other Caravan & Camper Trailer Shops
Know better, choose better.
- VIC, Melbourne
- Verified customer
Awesome camp trailer
The store was well set out and very easy to navigate
The staff were very friendly and extremely helpful
The camp trailer has been awesome we have had many great adventures in it and have many more planned
1 comment
Black S.GIC
Hi Dutchy
Thank you for the great rating, everyone at Black Series takes delight from your happiness with your camper trailer. Please feel free to keep in touch with us on any social media of your choice.... Read more
Kind Regards The Black Series TeamSimilar opinion? Write a review on ieatwords.com.au!
- VIC, Melbourne
- Verified customer
HQ 15 Review
We have the HQ 15 Great set up for 2 of us, love the out door pull out kitchen.
an out side TV aerial would be a good idea. couple of minor issues resolved good back up service.
thanks Aleks,Pete Melb,Jade,Mary and Alex Sydney.
1 comment
Black S.GIC
Hi Beng and Raya
Thank you for the great rating on product review. ... Read more
We at Black Series feel great when we hear that people are enjoying one of our caravans, that’s why we build them. Our products and service are constantly evolving and improving, so suggestions such as yours are greatly appreciated. Please feel free to keep in touch through any social media platforms or just give us a call. Kind Regards Aleks GIC Black SeriesSimilar opinion? Write a review on ieatwords.com.au!
Rocket RodGreater Melbourne (Metropolitan), VIC
- 2 reviews
- VIC, Melbourne
- Verified customer
Great set up
since buying our Dominator we have travelled to central Qld and back to Melb on a shake down cruise. Have just got back from a 12000K trip up the Birdsville track up to N.T. and across the Savannah way free camping and fishing all the way into Qld then back to Melb via West Qld on as many dirt roads that we could. Easy to set up and take down only damage after this trip was the rear mudflaps both worn out by stones. Very Happy with my purchase.
1 comment
Black S.GIC
Hi Rocket Rod
Thank you for the great review. ... Read more
It is gratifying to all at Black Series that you are enjoying your Dominator camper trailer, it’s why we build them. No doubt you will have many more great experiences and we look forward to you sharing them on all the various social media platforms. Also, if you have any questions please do not hesitate to contact us. Kind Regards Aleks GIC Black SeriesSimilar opinion? Write a review on ieatwords.com.au!
Dick MAU
- 2 reviews
- 2 likes
- VIC, Melbourne
- Verified customer
A Great, Solid Camper
We purchased our new Black Series Dominator in January 2018 and in May took off on a 3 month, 18,000 km trip through Central Australia, Top End, Kimberly's and WA. It performed really well on all sorts of roads, including some really rough and gnarly tracks. It towed well and was very comfortable (after we replaced the mattress with a quality one). I had the bearings checked before we travelled and found that they were well packed with quality grease. Very little dust got into the compartments or the main space, even though we travelled on some...Read more
very dusty roads. Had a couple of equipment failures - the battery charger died on day 3 of the trip, and the front winch brake ceased to function after a couple of months. The company replaced the charger with a new one but were difficult to contact and had to be chased by phone and email to try and arrange delivery. Screws on the entry steps fell out after the first few days and one sheared off. These were easily replaced. The cigarette lighter socket for the fridge became unreliable so I had it replaced with an Anderson plug - much more secure. Some minor design changes around the main doorway would improve the ease of zipper travel, and some smoothing of sharp edges on the stainless steel sink would make for a much better finish. We also replaced the plastic buckles on the bed straps for ones that were much less stiff and easier to unclip. Apart from the relatively small items above, the camper proved to be comfortable, robust and reliable. I look forward to our next trip away with it.1 comment
Black S.GIC
Hi Dick M
Thank you for the positive review and the great feedback on what you found using your Black Series High Side Dominator through your journey. All feed back is taken on board along with resea... Read more
rch and development and the support page on our website so we can build a tough camper trailer that will follow you to any destination in Australia.Similar opinion? Write a review on ieatwords.com.au!
- VIC, Melbourne
- Verified customer
Love our camper trailer
We love our camper great with grand kids have just had our 1st adventure exploring great ocean road, easy to erect and pull down, great towing behind vehicle
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Andrew
- 2 reviews
- VIC, Melbourne
- Verified customer
Great Camper Trailer, Great Service
After researching the Forward Fold Camper trailer market for over 12 months we bought our first GIC lack Series Dominator in 2016 and travelled with it to Far North Queensland in 2017. Two weeks in to our 6 week trek we had a slight mishap and rolled our poor camper trailer. After a bit of tricky manoeuvring and with the help of fellow travellers, we were able to set it back on its wheels and continued on our Journey albeit a little worse for wear. Thankfully most of the damage was cosmetic, the top was badly dented and scratched and we had...Read more
to modify one of the storage doors to access its contents. To say I was impressed with the way the trailer handled itself during this situation and that there was no major structural damage afterwards is an understatement. We had no further issues during our trip. When we returned home we started the process of an insurance claim and decided that if the camper was to be written off we would not hesitate in purchasing another Dominator. In the two times that we have dealt with the staff at the Melbourne office we could not fault their service, we found them to be friendly, helpful and honest. If you are looking to purchase a camper trailer in the near future I can not recommend the staff at GIC and the product highly enough.1 comment
Black S.GIC
Hi Andrew
Thank you for writing a great review. Since your second pickup of the Black Series High Side Dominator camper trailer, I hope you don’t mind as I have told your story to many customers that have visited our showroom. ... Read more
As you have witnessed we are constantly improving our products utilising Research & Development and customer’s feedback. Please feel free to keep in touch with any exciting journeys through any social media platform of your choice. Kind appreciation Aleks GIC Black SeriesSimilar opinion? Write a review on ieatwords.com.au!
Find out how GIC Camper Trailers VIC, Melbourne compares to other Caravan & Camper Trailer Shops
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Al CampbellMelbourne
- 2 reviews
- VIC, Melbourne
- Verified customer
Best Decision Ever
After years of tents, we were tossing up whether to get a caravan or trailer. After a couple of months of research we decided on a trailer as it has the ability to go where a lot of caravans can't. Checked a number of companies and ended up at GIC Campbellfield. We decided on the Dominator and haven’t looked back. We have had no issues with it and the quality is excellent. Alex went out of his way to advise and help during the purchase process and all I can say is the whole process was a fantastic experience. If you want a quality product where the service is second to none then I cannot recommend GIC Campbellfield more highly. Fantastic service, Fantastic people.
1 comment
Black S.GIC
Hi Al Campbell
Thank you so much for your kind words and great review. It was our pleasure meeting you and having you as a customer. Black Series would welcome you back anytime for any future needs or... Read more
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AngieMyrniong
- VIC, Melbourne
- Verified customer
Great camper best decision buying a patron
Started with swag to tent to soft floor camper then decided to upgrade loved the look of the Patron. Went to gic Campbellfield had a look around we were very happy placed an order camper came with no problems no delays! Done a fair few trips absolutely love it kids love it.. Been back to gic for a part which we had no problems getting they were great!! Would highly recommend a black series..
1 comment
Black S.GIC
Hi Angie
Thank you for the great review and the 5-star rating. We are pleased to see that you are happy with your purchase and please feel free to share all your camping experiences with us through any social media of your choice.
Kind regards... Read more
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CathrineHurstbridge
Our first big trip.
We brought our Dominator in December 2017. We took away a couple of weekends just to get used to it. Then on the 12/07/18 we travelled to Simpson Desert with camper trailer. It did not miss a beat. No dust in any cupboards (not like other camper trailers). Not dust whatsoever ever in trailer while travelling. Sat behind car and towed beautifully. We are very happy with camper trailer.
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- VIC, Melbourne
- Verified customer
Excellent Service
We picked up our new black series dominator camper yesterday and couldn't be happier. Came with all the bells and whistles so we don't have to go purchase any extras it was all included. Excellent customer service and a special thank you to Aleks (Campbellfield Store) for all your help. It was an extremely smooth transition from purchase to delivery. Would highly recommend!
1 comment
Black S.GIC
Hi Shell D
Thanks for the kind words, I really appreciated it. We hope you have lots of fun and you create many happy memories on your travels in your new camper trailer.
Kind Regards ... Read more
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- VIC, Melbourne
- Verified customer
Happy camper
Upgraded from hard floor which done job for 10 years look around for months at all options kept coming back to black series campbellfield dominator ticked all the boxes and price couldn't be beaten so the dominator was it forward fold, nice sitting area and got all the bell and whistles picked it up and loaded all my gear in toes excellent behind my FJ cruiser of camping I go couldn't be happier it's like a caravan that I can take anywhere handles all the rough stuff I'm a happy camper .had I slight glitch with one stabilizer leg but when a got home the boys at campbellfield took care of me couldn't be more satisfied..... thanks black series ...
1 comment
Black S.GIC
Hi Jeff and thank you for your kind words and great review. We are pleased to see and hear that you are happy with your camper trailer. Our support is always here, should you require it, and feel free... Read more
to tag us on any special media of your choice. Enjoy your camping. Kind regardsSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Glenn C.asked
were do i get spare parts for my off road camper
1 answer
Black S.GIC
Hey Glenn
If you send an email to [email protected], depending on availability of the part we should be able to source it for you.
Kind Regards
The Black Series Team
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Black S.GIC
Hey Matt
Thank you for sharing your review of your recent purchase. Everyone at Black Series takes delight from your happiness with your camper trailer. Please feel free to keep in touch with us on any social media of your choice.... Read more
Kind Regards The Black Series Team