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GIO Car Insurance - Compulsory Third Party (NSW / ACT)
LisaHunter Region, NSW
- 3 reviews
Great service and support
I was a not at fault driver injured in a recent car accident. I made a claim via the at fault driver's CTP insurance. My case manager at GIO CTP was lovely, she was understanding and did everything she could to assist me with treatment and revovery.
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Death is not an extenuating circumstance.
The title is not a direct quote from the GIO rep, but its the gist of it. My cousin Andrew died two days after his rego was due, and by virtue of him being only 38 years old the coroner insisted on holding his body until an autopsy was performed. Nearly three weeks later he was released with the death certificate and we could transfer the rego, but unfortunately the 21 day deadline for 6 months rego had passed.
Between our grief, the funeral, and dealing with the rest of his affairs we just wanted to register the vehicle so we could sell it, ...Read more
and not throw money away on a full year of registration A quick call to Service NSW was promising: the 21 day deadline could be waved due to extenuating circumstances, but only if the CTP insurer agreed. After an immediate call to GIO on the Friday, then another at 9am Monday morning as the relevant team was not present, the chipper rep commiserated with me on my loss. After a brief stint on hold while she contacted the operations team, she returned significantly more subdued: our situation did not meet the requirements for extenuating circumstances. I tried to probe for what would meet if (if not death and a coronial investigation!) but no answer was forthcoming and I was left staring at my phone with tears in my eyes and no answers. So to whomever at GIO decided that death was NOT an extenuating circumstance I say this: I hope that you never have to deal with a situation like ours, because nobody deserves bureaucracy interfering with their grief.1 comment
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3.8(5,555)janetw.53Illawarra, NSW
- 3 reviews
THEY RIP YOU OFF
Paid taxi greenslip $3,028.74 then 4 months later letter arrived saying we owed another $2606.96 otherwise they would contact RMS and cancel our rego. We paid but quite a few other taxi drivers got the same letter and ignored it. Funny how GIO wrote off the second request for payment for those drivers. I wish another company did greenslips for taxis. Greatest rip off ever.
1 comment
I see Gio hasn't responded. Doesn't surprise me. Worst customer service ever.
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Jarrod
I also posted the above message to their social media and GIO contacted me first thing the next morning for more details, eventually overturning their original decision. Everything actually moved so q... Read more
uickly that within a few hours I had Service NSW contacting me to finalise the registration. It's a shame that I had to push this hard for someone to consider our situation but I'm very glad that everything worked out and I hope this makes it easier for people that might end up in the same situation in the future.