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GIO Car Insurance Questions & Answers
Comprehensive, Compulsory Third Party (NSW / ACT), Platinum Comprehensive, etc...15 questions from our users
Renee C.asked
Can you add another vehicle to roadside assist or does it cost extra?
No answers
sultanasked
my friend
No answers
Joseph M.asked
I just bought a car and I’m in the process of transferring the car into my name but until i get that done I need to get a road worthy done so I’ve purchased a permit to get to my mechanic etc so I need to know that if an accident occurs will I be covered
No answers
Tinaasked
Can I take my car to any car repairer of my choice.
2 answers
The answer is listed in their website or one phone call away
call GIO & ask them
Kanjasked
Why would I need to pay an extra $175.01 for green slip. That is definitely not my fault, it is your responsibility to provide customers with a correct amount to pay. You can’t say pay $580 by the due date and after couple of weeks send them a letter saying that you need to pay extra money. If I knew I had to pay that much extra, I would have chosen another substitute (there are heaps of companies out there). This is horrible!!
Any advice as to who I can complain about that?
No answers
jenny Hasked
My friend s had their car written off not their fault .After two weeks they were told by two people working for you that they would be getting a brand new car the same as their old one .Two weeks later been told no that want happen .The car is under two yrs old but not an xdemo it is up to you people to have your facts right that is not good enough
No answers
Dr Janusz K.asked
To whom should I complain about the GIO's decision in car insurance case?
Joseph Rasked
Why doesn't the assessor go onsite of a non preferred repairer?
Khcoolasked
What does third party cover please?
Kerry Kasked
Can you choose who to repair your car?
Morris abramasked
How can I change my comprehensive car insurance to theird party car lnsurance?
1 answer
Hello Morris, contact your car insurer to arrange this, it should not present a problem. Australia
Brytonasked
I had some one run into the back of me I'm uninsured as I have only had the car for a month the person who ran into me was at fault as I was slowing down for a speed bump he is insured bye Gio what do I do?
2 answers
If the driver at fault makes a claim to repair their car from GIO you should submit a quote to repair your vehicle with GIO. You should have your vehicle assessed for repair. GIO being the insurer of the party at fault should offer you a solution to attend their assessment centre. If you get no response from GIO then issue a notice of intention to claim against the other driver. The quote needs to be done by a licensed smash repairer and you send a letter of demand to the at fault driver. They will submit that to their insurance company GIO and they should get in touch and arrange for a release to approve work to go ahead.
Morale of this story is You get what you paid for. Always have insurance despite the fact that most insurers have issues because they try to reduce exposure and liability. Believe it or not having Inurance is a better solution than having none. At least third party insurance. You get what you pay for. In your case that may turn out to be nothing. Next time you buy a car worth insuring you simply need to arrange the insurance. If you cannot afford to buy insurance catch the bus.
If the driver at fault makes a claim to repair their car from GIO you should submit a quote to repair your vehicle with GIO. You should have your vehicle assessed for repair. GIO being the insurer of the party at fault should offer you a solution to attend their assessment centre. If you get no response from GIO then issue a notice of intention to claim against the other driver. The quote needs to be done by a licensed smash repairer and you send a letter of demand to the at fault driver. They will submit that to their insurance company GIO and they should get in touch and arrange for a release to approve work to go ahead.
Morale of this story is You get what you paid for. Always have insurance despite the fact that most insurers have issues because they try to reduce exposure and liability. Believe it or not having Inurance is a better solution than having none. At least third party insurance. You get what you pay for. In your case that may turn out to be nothing. Next time you buy a car worth insuring you simply need to arrange the insurance. If you cannot afford to buy insurance catch the bus.
alexasked
Would you know if there the same company as AAMI insurance?
2 answers
Im not sure these days, however I do not think so. They all seem to be the same animal under the skin.
Suncorp also owns the AAMI, Apia, Just Car Insurance, Shannons, InsureMyRide, Vero, Terri Scheer, Bingle, CIL, Asteron and Tyndall insurance brands in Australia, and Vero, Asteron, Guardian Trust, Tyndall, Vero Liability, AA Insurance, SIS, CMV/AXIOM and Autosure brands in New Zealand. These assets were acquired with the Promina Group in 2007.
joshkildeyasked
Got ran into by a person insured by gio, car has been assessed and has been written off, how long will it take to receive my payment?
Hooner2009asked
When I put my car in to smash repairer car engine/performance was fine I've never had a problem, when I picked it up once it was ready the car sounded like a truck and I would hear a grinding noise when I would drive up a hill. there wasn't any damage to the engine as there was minimal damage on the front left hand of my car. Has my engine been tampered with as I cant drive it. They had the car from Monday 16/3/2015 and it was there until 26/3/2015. What can I do?
2 answers
GIO offers lifetime guarantee on repairs, so your first point of call should be GIO and make a claim under this guarantee (the guarantee is provided by GIO's contract with you, not the repairer's contract with GIO). They will simply open your existing claim so you won't have to pay an additional excess.
You should explain the situation to them. They'll likely appoint an independent assessor to validate your claim that your engine has been tampered with. If it found that the repairer had done something to cause this damage, they will either get that repairer to fix it, or get another repairer.
However if they claim that the repairer did nothing wrong and deny your claim under the lifetime guarantee, it would be up to you to prove them wrong. Once you got evidence to substantiate, go back to them, their internal dispute department, and eventually the FOS. If all else fails you'll need to issue proceedings (but shouldn't get to that stage). Obviously the difficult part is getting evidence to substantiate.
Contact the ombudsman, free service and they will investigate you claim
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