Hardy Brothers

I do not recommend this jeweller for repairs or customer service

Completely dissatisfied with quality of product as I lost 2 stones in my wife's band in over the last 13 months. (only worn for 10 1/2 months)
Turned in to replace a lost stone in June at that time had the ring serviced told they insure there work for a year.
October lost another stone They did not hold to there warrantee, I will do my best to continue telling my dissatisfaction of service they have given my wife and I then after they serviced.
Want a store that does not hold up to there warrantee Go to Hardy Brothers.

Valentina was an absolute pleasure to deal with ..Very happy soul and extremely efficient .. 5 star person and service

I would give zero stars if I could. I made the Melbourne boutique call the Perth boutique this morning to make sure the watch advertised on their website was still available before buying it. The Melbourne store got back to me saying that the Perth store was keeping it on hold for some customer who had an appointment and would come to inspect it in the afternoon. Since no deposit was handed in, and since the website was still showing the watch as available, I purchased it online. The payment went through, I receive an order confirmation email a

I purchased a diamond wedding band from this company several years ago. I had two consults with a salesperson at their store to make sure the ring was going to be suitable to wear with my engagement ring because of the shape. They reassured me that this was the case.
Well, three diamonds have now fallen out of my ring and I was told by Hardy brothers that that the ring was not suitable to be worn with my engagement ring because it is too fine (the difference is minute). This is the same ring that they reassured me would be ok! Their resolution

Ordered a ring online. Wrong size was sent. Didnt realise, so went to Collins st store to have resized. When arrived home, realised wrong size had been sent so immediately contacted store for a replacement in correct size to be sent, not for the wrong size to be resized. Days went by and no reply from store. Rang store several times, still no answering call....even though told they would call back. Finally spoke to a staff member, who said the ring had been resized and would be sent out.
Told her not happy to have this ring altered & wanted n

Hardy Brothers do not tell you that when a watch is sent for repairs it goes to their service centre. Their warranty is only one year, not two, which you will get at a Omega Service centre. We paid more than $900 for a repair which lasted less than a year and they would not honour under warranty (either one or two). Make sure you take your watch to an Omega Service Centre, not to Hardy Brothers.

I brought in a ring for my sons girlfriend, that he wanted to get engraved,it was taken in to the Chatswood Chase store. They quoted $60 for three letters engraved, but it would take a month, which was not suitable, as her birthday was in a couple of weeks.
So, while i was there, I asked about my signet ring, which I had for 40 years, and could barely see the engraving any longer. I paid $30 for it to be sent to Brisbane for a quote. I assumed it would be the same price they quoted me on my sons girlfriends ring... both gold signet rings.... bo

Horrendous service from their repair centre when I tied to change a battery in my watch. Very long ETA’s were provided which kept extending. They didn’t call me when they said they would, so I had to chase them all the time.
After a month, when I finally receive a quote the price was more than 10 times higher than their closest competitor. When I refused to proceed because of the high quote and asked for my watch back they still tried to charge me for their postage costs, which they never discussed with me prior.
When I refused to pay their