I am not with HBF Car Insurance but the guy who rear-ended me was. My car was written off so I do not have a car to drive. Imagine going 3 months without your own car to drive with through no fault on your own. I had called up HBF multiple times and all they had to tell me is that they are waiting on certain progress, the other side to fulfill their obligation etc. I would completely understand if it takes a couple of weeks, or even a month, but 3 months? That is just excessive. I had to rent a car for 3 months paying out of my pocket just beca...Read more

My dad is 60 plus and he cannot converse in English. With help from family, he insured his car with HBF for it's open driver policy. Unfortunately, his son-in-law had an accident. And now, HBF was sending a fraud investigator to interview my dad at his house knowing he doesn't speak English. And they still keep calling him asking stupid questions like what was the colour of your car.

When I spoke to the claim investigation, they said my dad has to sit the interview as he is the owner of the car. This absolutely disgusting. My dad is very old...Read more

I Have just renewed my Car Insurance policy with the HBF Guys. After last year having a policy with the Down Down prices are Down, Mob! I was so down as their now new policy had now this year increased by a Whopping 85%, & without myself even making a claim! which I obviously cancelled, after a call to them, as they would not better. Anyrate I rang HBF the lovely Lady gave me a decent price, as compared to my last years premium with the other Down Down mob, & without myself even asking for a price match. Don't get ripped off Australia there are...Read more

Had a small Roo encounter with a minor fender bender.
Immediate phone response.. within first ring. Put through to another helpful young lady. First question that both people asked was "was everyone inside the car ok?" Good start.
Quick efficient information and repair service from a quality insurance company which is what I expected when we moved from el budgeto Coles car insurance who couldn't handle simple things; to a dedicated quality health insurer who cover the whole household needs.
My instinct seems to have been correct, now we hope...Read more

My father (80 years old) was driving on Sunday with my mother (77 years old). He had a heart event and drove into a brick fence. He was not conscious and is now in hospital.

HBF were rude and unhelpful to my mother when she called to report the event: refusing to commit to a time for the assessment or to even advise what she should do with the vehicle. She called again, was told to go away, that no replacement vehicle would be considered, still refused to give any timeframe whatsoever for assessment and all but hung up on her.

As of now...Read more

Third time I've had to tell them I'm not married anymore and today they put my ex-husbands claim for his accident in my name! Scary! They also doubled my excess without informing me and then refused to lower it even though I have a very good driving and insurance record. This is just three of a very very long list of mistakes made by HBF. I've physically gone in there and complained, and mailed and phoned. I was promised no more mistakes and yet here I am again. They've even charged me two excesses for one accident. I've been with HBF for other...Read more

I have had HBF health insurance for 3 years and decided to sign up with their car insurance when I bought my new car as I had a very pleasurable experience and they were very helpful. They must be completely different companies because the car insurance are evil. About 2 months ago my car was stolen, HBF responded by asking me for documentation for my claim which was understandable and I complied. A week later they had a fraud investigator come to my house and insult me in my home. They then made me send in forms from the licensing center twice...Read more

Well where do I start. I have had my car insured with HBF since Brand new whih is 12 years now. Got the renewal in the mail paid an x amount towards the policy but then phoned them to say can I please change to fortnightly payment, no problem I was told. Checking my bank today and then HBF online to find out that my policy had been cancelled!!!! Rang them and got some stupid idiot on the phone saying that they can not instate the policy and that I would have to take out another one, Tried telling him I have paid at least a quater od the po...Read more

I haven't had a claim for a long time (although my last small claim 6 years ago was handled OK) but was shocked to discover that I am paying more than twice what on line companies (with better reviews) are charging and 20% more than the 2nd highest mainstream quote for similar product - I assumed I might be paying for good service - but no. Last renewal was for my Toyota camper van - the price increase from last year was so high that I queried it and the staff dropped the price by over half. When papers arrived they had insured a Toyota 'carav...Read more

a woman reversed into my car and I needed a new engine hood/bonnet. I got her address, Name Age DOB Car make model reggo,and Aami insurance details... she was really sorry. Fair enough.
I made the claim and gave HBF all her details. I booked my car into the garage of my choice reasonably quickly.....but then I was told I had to pay the excess because HBF had contacted her and was told her insurance policy had run out...so she was not insured. In fact, I was actually threatened by the HBF operator 'If I want my car back I have to pay..
Whats t...Read more

I've had insurance with HBF for ten years. I've never claimed for so much as a windscreen replacement. Recently my husband was rear ended while sitting at the lights. Now that I have actually tried to use my policy, I find that many things I would have expected to be included as standard features (which are included with other insurers for a lower premium) are optional extras I wasn't informed of.

I wanted to use HBF as it is a WA based insurance fund 'run only to profit members'. Well, profits exclude payroll costs, so someone must be gett...Read more