Heatstrip Classic THH-A Series

Great product, great customer service, great response time. Couldn't ask for a better experience. Joe was awesome and highly recommend them as a retailer of quality products. Would use again

While I am very happy with the Thermofilm heatstrips I would like to say how impressive the after sales service has been.
I recently had a problem with the on off switch after almost two years of use and Brandon and Amanda at Thermofilm could not have been more helpful.They arranged (at no cost to me) delivery of a new switch promptly and efficiently.
Whilst this might seem trivial trust in the product and team is important and as such I would recommend their products to any potential purchasers

Hiya, I purchased the heatsrip classic THH2400A from Bunnings and it was amazing. Before i purchased the unit, i called Thermofilm to see which unit was the correct unit for my outdoor area. Thermofilm has an amazing customer service staff that helped me choose the perfect unit for the area.

I bought 3 Mini units at $700 each tried one and wanted to move up to a larger unit . Was told could not return used units which I get. Had to show that the others were still in box unused.

Basically said they would take back two units that i paid $700 for and only charge me $400 for a unit that is selling on their website for $698 . Math does not work for good customer service,

Purchased two Heatstrip Classic strip heaters recently after having seen them demonstrated at the Melbourne home show for our undercover enclosed pergola. They are fantastic and something we should have done years ago. Quite economical to run for the occasion you are outside and it gets chilly. As the ceiling height is only about 2.3 meters these mount directly under the roof and radiate a safe warm even heat under where you are sitting and surrounding area. The installation of a Heatstrip Controller allows you to control the heat as required.
A great safe product without the danger of a naked flame as in a gas pedestal heater etc.

I got one of these for my parent's patio, was easy to install and they enjoy entertaining outside in a bit more comfort. They haven't seen a much difference in the electricity bill. Fits nicely under the small patio - they love it.

Purchased this heater for my outdoor alfresco area . The performance is fantastic, heats up the very quickly, efficiently and best of all very inexpensive to run. Also it is Australian made which is rare these days. Great Australian product .

Excellent, great design, style, size and colouring. Look and design fits well within any environment be it business or pleasure. Doesn't intrude on the space, blends in well in any area and blends well with other furnishings, non intrusive. Brilliant product that allows us additional months of out door entertaining

Good idea, but very badly implemented. Heaters make terrible cracking noise when heating up or cooling. Local uk rep is saying that this normal, refusing to replace them or refund me.
Eugene.

Had two and both failed with insulation failure in two years. Took one apart to see what was wrong and insulation had turned to dust leaving mains voltage unprotected. Dangerous in my opinion. Wouldn't buy again until they fix the wiring

I bought this heater last winter. We actually maximised using our outdoor space as previously it was too cold to be out there. In comparison to the patio heater the whole table was always warm and the most important thing was that our electricity bill was not high at all. You have the security with 2 years warranty on top of all the benefits. Recommend to everyone as it's an excellent product that you invest in which pays of in the years to come.
Low running cost, easy installation, very elegant