Read also:
dyson dc54 loss of suction hurricane spin mop com au fisher and paykel quicksmart lint filter nrma service centre taren point how to use aldi milk frother convair 120cm axial tower fan
HelloFresh Questions & Answers (page 2 of 8)
148 questions from our users
Dita Yabsleyasked
I received a gift box but don’t want further deliveries. How can I make sure of this?
1 answer
Kathryn L.HelloFresh
Hi Dita,
Thanks for getting in touch!
Our Customer Care Team will be happy to check out your account and confirm this for you! You can reach them 24/7 via:
- Phone - (02) 8188 8722
- Email - [email protected]
- Live chat - hellofresh.com.au
- Facebook DM - http://fb.com/msg/hellofreshau
Let us know if you have any trouble!
- Kathryn
Sharonasked
What are the ingredients in sesame oil blend
1 answer
FrancescaHelloFresh
Hi Sharon,
Thanks for your question!
We know how much our customer's love recreating our recipes so we have created an ingredient list just for you here; https://www.hellofresh.com.au/foodinfo
Please type in the recipe which contained the sesame oil blend and it will list all the items.
Hope this helps!
- Emma
Michele S.asked
Hello, my shrimp says best if used 2 days after delivery. I've been sick and put it in the freezer on day 3. Is it still ok?
1 answer
GemmaHelloFresh
Hi Michele,
Thanks for your question!
The best before dates aren't black and white so most times the produce will be safe to consume a few days after (freezing definitely prolongs the life) however, it's totally up to you whether you want to eat it or not.
Seeing as we don't know the conditions of it after delivery, we can't 100% confirm or greenlight using it because there are always variables that can come into play here. As mentioned, normally it's okay but some people would prefer to stay on the safe side.
Sorry that we couldn't help any further! If you have any other questions, we're available 24/7 on (02) 8188 8722 or via http://fb.com/msg/hellofreshau.
Gemma
Subject Matter Expert
HelloFresh Australia
rtsjasked
How long does the hamburger last? There is not an expiration date on it....
1 answer
Kathryn L.HelloFresh
Hi there,
Thanks for your question!
We'd love to grab a photo of the packaging from you to be able to check this out - our Product Review is not live monitored, but our Customer Care Team are available 24/7 and will be happy to help you out here! You can send them photos via:
Email - [email protected]
Facebook DM - http://fb.com/msg/hellofreshau
Let us know if you have any trouble getting in touch!
- Kathryn
Amyasked
Hi I’ve spilt my couscous on the floor what’s 1 packet of couscous equal to? Thanks
1 answer
GemmaHelloFresh
Hi Amy,
Thanks for your question!
Oh dear, that would have been quite the mess! One packet of couscous is equivalent to 1/2 cup or 96g. If you ever need an answer straight away, our Customer Care Team are available 24/7 so feel free to give us a buzz on (02) 8188 8722 or send us a direct message on Facebook via http://fb.com/msg/hellofreshau.
Happy cooking!
Gemma
Subject Matter Expert
HelloFresh Australia
Shiraasked
How much is in a packet of chicken thigh for a family pack of 4?I want to recreate the sweet chilli chicken :)
4 answers
About $8 from coles or Woolworth, much cheaper and fresher than if you go through hello fresh.
Is that like a kg?
Shira, I can only comment on the classic plan for two which my wife & I order. The chicken thighs supplied in one of the recipes I have just ordered is 263gms ( about three thighs) we find with the other ingredients, there is always some leftover.
Natasked
Hi I was hoping you could please tell me how much is in one packet of HelloFresh Arborio rice. Ta
2 answers
No idea
GemmaHelloFresh
Hi Nat,
Thanks for your question!
One packet of our Arborio rice is 200g (1 cup). If you have any other questions, feel free to reach out to our Customer Care Team - they're available 24/7 on (02) 8188 8722 or via http://fb.com/msg/hellofreshau.
Happy cooking!
Gemma
Subject Matter Expert
HelloFresh Australia
Johnasked
We just completed a delicious meal of Indian chicken spinach and pumpkin curry and would like the recipe for the Mumbai spice mix please
2 answers
GemmaHelloFresh
Hi John,
Thanks for submitting your question!
We had some trouble finding "Mumbai Spice Mix" on our Food Info page - did you mean our Mild North Indian Spice Blend?
If so, this spice blend is a combination of dehydrated vegetables (tomato, onion & garlic), spices (coriander, turmeric, chilli, cassia, cardamom, cloves, cumin, pepper, ginger), salt, sugar and maize starch. You might be able to find a similar spice mix in the supermarket if you want to recreate the recipe!
For the full info, visit our Food Info page here: https://www.hellofresh.com.au/foodinfo
Happy cooking!
Gemma
Subject Matter Expert
HelloFresh Australia
Mumbai Spice Mix is a current Hello Fresh ingredient as we just used in an Indian Coconut Dhal last week.
Nicole Bolandasked
Hi
We have been receiving hello fresh and as the meals are very tasty, lately have been disappointed in the product. last night although the chicken said it was in date the chicken smelt really bad and was unable to be eaten. We have over January many sauce containers broken and unable to use. I have sent an email without response.
1 answer
GemmaHelloFresh
Hi Nicole,
Thank you for submitting a question on Product Review and we're so sorry to hear about this!
At HelloFresh, it's our priority to ensure the ingredients arrive fresh and delicious to you so we run quality checks in the warehouse before packing your boxes.
If your chicken smells funny when you first take it out of the packaging, this is totally normal. Our meat is sealed fresh with natural preservation technology, called Cryovac, so no air can get in. This can cause it to behave a little differently than what you're used to and at times, the meat can have a confinement odour.
We always recommend taking the meat out of the packaging and letting it sit on the bench for a minute - you can give it a rinse with cold water too if you'd like. It will be safe to consume up to and on the day of expiry! With that being said, if the smell persists, then this is definitely a cause for concern.
We definitely want to report those broken containers too, so can you please get in touch with our Customer Care Team via the below options:
Phone - (02) 8188 8722
Email - [email protected]
Live chat - hellofresh.com.au
Facebook DM - http://fb.com/msg/hellofreshau
Our emails are all answered within a few hours maximum so it's very strange that you haven't had a reply if it was sent to the address above. Be sure to check your junk mail though - sometimes our replies can end up there.
Speak soon!
Gemma
Subject Matter Expert
HelloFresh Australia
Tara E.asked
Just wondering how much 1 packet of Risoni Weighs? I’m going to make the chorizo risoni tonight and I’ve misplaced my risoni packet
1 answer
GemmaHelloFresh
Hi Tara,
Thanks for getting in touch!
One packet of Risoni weighs about 96g, which should equal to 1/2 cup. If you didn't receive the packet in your order, please do let us know so we can report this to the warehouse - you can reach us 24/7 on (02) 8188 8722 or via Facebook direct message here: http://fb.com/msg/hellofreshau.
I hope this helped!
Gemma
Subject Matter Expert
HelloFresh Australia
Shell R.asked
Why when I activate hello fresh it also activates dinnerly and sends boxes that I did not order
1 answer
GemmaHelloFresh
Hi Shell,
Thanks for your question!
That's very strange indeed and we'd strongly recommend getting in touch with Dinnerly about this. HelloFresh is not affiliated with Dinnerly so no action taken on your HelloFresh account would translate to their systems.
We're so sorry we don't have the answer for you! To save you the trouble, you can find their contact details here:
Best of luck!
Gemma
Subject Matter Expert
HelloFresh Australia
Linley E Turnerasked
Whilst I hav enjoyed my first week. Then skipped a week.Was surprised to receive another order.I would like to cancel any further deliveries.Not convenient to make further orders. Please cancel any further deliveries.
Credit card not available . Linley Turner 74 Jackson Avenue Karrinyup 6018
1 answer
GemmaHelloFresh
Hi Linley,
Thank you for submitting a question to us!
Sadly this isn't a method of contact for our Customer Care Team and they need to get two points of verification to access your account and make any changes.
Can you please contact them via the below options - they're available 24/7:
Phone - (02) 8188 8722
Email - [email protected]
Live chat - hellofresh.com.au
Facebook DM - http://fb.com/msg/hellofreshau
- Gemma
harrietasked
i’m trying to recreate the american black bean chilli with corn salsa and coconut rice and i was curious as to how much basmati rice are in the packets?
4 answers
Each pack is 3/4 of a cup (measuring) - or 77g. (serves 2)
thank you so much
Kathryn L.HelloFresh
Hi Harriet,
Thanks so much for reaching out!
We're so happy to hear that you'd like to recreate some of our delicious recipes at home! One packet of HelloFresh basmati rice is equal to approximately 3/4 of a cup of rice, or aroun 154g.
If you ever need a speedy reply when you're already in the kitchen and ready to go, our awesome Customer Care Team are available 24/7 and will be happy to help! They're available via: (02) 8188 8722 or direct message on Facebook via http://fb.com/msg/hellofreshau. Alternatively, you can head to our website or app and open up a live chat with us.
We hope this helps and happy cooking!
- Kathryn
Jamieasked
What are the fruit boxes like? Are they worth getting?
3 answers
Honestly ever tried and wont. The beans were went mouldy and smelly
What fruits did it come with?
Kathryn L.HelloFresh
Hi Jamie,
Thanks for reaching out and your interest in our Fruit Boxes.
The Fruit Boxes contain either 16-18 (in the small size) or 22-24 (in the regular size) pieces of fresh, seasonal Australian sourced fruit. If you have any questions about this delicious add-on to your box of delicious dinners, our friendly Customer Care Team are available 24 hours a day, 7 days a week and are happy to help! You can reach out via the 'Contact Us' section of your online account, or send us a direct message at http://fb.com/msg/hellofreshau.
We hope this helps and happy cooking!
- Kathryn
Stacey Lee F.asked
I wish to recreate a meal from a box that I had a while back. I have located the recipe but need some information on the quantities of some of the ingredients. For example, how much is a packet of thickened cream? Do you have anything i can refer to for quantities of your ingredients?
1 answer
GemmaHelloFresh
Hi Stacey Lee,
Thanks for getting in touch!
It's awesome to hear you're making your own version of our meals! The quantity will depend on the recipe you're making - could you please let us know which meal you're recreating so we can give you the right info?
Thanks,
Gemma
Subject Matter Expert
HelloFresh Australia
Keira F.asked
How do we tell if the beef is old or new?
1 answer
Kathryn L.HelloFresh
Hi Keira,
Thanks for reaching out!
Our produce arrives to our warehouse incredibly fresh from our suppliers, and should always stay fresh for the course of the week.
Our meats have different expiry dates and are fine to consume up until, and including, that day. We use Cryovac technology to package a lot of our meat products, which doesn't use any nasties or chemicals to prolong shelf life. For this reason, fresh air is trapped inside and can occasionally give a confinement odour to the meat once opened. Don't be concerned the meat is perfectly safe to consume and this odour will dissipate once the meat is left open in the air for 5-10 minutes before using it.
We recommend you eat your chicken and seafood first, and after that pork and red meats like beef and lamb. If you know you will not be home to cook, or only want to prepare a portion of your meal, all of our chicken, red meat and pork are fine to be frozen as they have not been frozen previously!
If you do not feel safe to consume any of our ingredients, we recommend you don't and report to us immediately about any food safety concerns you may have.
I hope this helps answer your question!
Emma
Subject Matter Expert
HelloFresh Australia
Neryl H.asked
have tried to cancel hellofresh, logged in but keeps taking me to a blank page, how do you stop / cancel a subscription
1 answer
Kathryn L.HelloFresh
Hi Neryl,
Thanks for getting in touch about this.
We're so sorry for the trouble you've had cancelling your account - it sounds like our website is going through a few technical difficulties!
Our awesome Customer Care Team will be more than happy to get your account cancelled if the trouble has persisted. They're available 24/7 via:
Phone - (02) 8188 8722
Email - [email protected]
Live chat - hellofresh.com.au
Facebook DM - http://fb.com/msg/hellofreshau
Let us know if you have any trouble getting in touch!
- Kathryn
Jessasked
Should I just pop the whole meal bag in the fridge as is?
3 answers
Depends how many meals you get. If you've got 3 meals that you're going to eat in the next 3 days then putting them straight in the fridge should be fine. I usually get 4-5 meals, so I open the bags and take out the loose veggies (carrots, cucumber, tomatoes, but not the bags of spinach or herbs) and put them in the crisper. If you leave them in the paper bags for too long they'll go soft.
When you get the box there will be meals bags and then a larger bag with cold items like meat and dairy. I usually put the meat in the freezer and put all the dairy items in their corresponding meal bag when I take the veggies out. If I've got a spare 20 minutes I'll quickly mix up any sauces or marinades and pour them over the meat before I freeze to save myself some time later in the week. You can do the same with any salad dressings you need to whip up. If I do that I find I can have dinner on the table in under 20 minutes.
GemmaHelloFresh
Hi Jess,
Thanks for your question and thank you Aurora for your answer!
We always recommend popping your meals into the fridge as soon as possible. You're more than welcome to keep everything in the bags, however, to ensure everything stays crisp and fresh, the best way to store the veggies is in your crisper drawer - extended contact with the paper bags can cause dehydration which can lead to overripe veggies.
If you have any other questions, our Customer Care Team are available 24/7 on (02) 8188 8722 and are more than happy to help!
Gemma
Subject Matter Expert
HelloFresh Australia
I agree with Gemma and Aurora. As I am on my own, when I cut vegetables: like Beetroot; Onions; Garlic, in half, I immediately wrap in Cling Wrap, to stop cross contamination, ready for me the next day to make the other meal. When you get the Box, just make sure you unpack it, especially the Cooler Pack, as suggested by Gemma and Aurora. Good Luck. Enjoy the meals.
Hilaryasked
Hi. Do any of the meals use msg?
3 answers
I think some of the meals do, but it's quite rare and easy to avoid. If you find the meal on this list (https://www.hellofresh.com.au/foodinfo/) it will tell you all the ingredients - look for flavour enhancer 621. Hopefully one of the Hellofresh representatives will comment on this and give you some more information
Unless MSG is added to some of the "spice" packs [I personally doubt this], but you have full control, as you are the Chef, what goes into your meals, and the preparation of all of the components. {Suggest you get in touch with Customer Care for clarification}
GemmaHelloFresh
Hi Hilary,
Thanks for your question!
At HelloFresh, we're all about fresh food and convenience, so sourcing the best high-quality products is one of our biggest priorities. Transparency is vital for any fresh food situation, not only for allergies but peace of mind too, so we always want our customers to know what they're getting in their delicious boxes.
All ingredient particulars will be printed on the label of the product, however, you can also plan ahead and find this information on our Food Info page here: www.hellofresh.com.au/foodinfo.
Added MSG is often hard to avoid in Asian sauces like oyster sauce, however, we are consciously sourcing without this additive wherever feasible. On the rare occasion that there is any added MSG to a product, it will be indicated on the product label as 'flavour enhancer (621)'.
I hope this helped! Please don't hesitate to reach out if you have any other questions - our Customer Care Team are available 24/7 to support you.
Gemma
Subject Matter Expert
HelloFresh Australia
Herman H.asked
Can you freeze the meat?
3 answers
Yes. It comes in sealed packaging like the supermarket.
Sure can...
GemmaHelloFresh
Hi Herman,
Thanks for getting in touch, and thank you both for your answers!
Yes, you certainly can freeze the meat - our meats aren't frozen at any point during the production process so you're more than welcome to pop them in the freezer to get a little longer out of the meal.
If you have any other questions, our Customer Care Team are available 24/7 via:
Phone - (02) 8188 8722
Live chat - hellofresh.com.au
Facebook DM - http://fb.com/msg/hellofreshau
Gemma
Subject Matter Expert
HelloFresh Australia
Other Food Delivery Services
My Muscle Chef
4.7(719)Harris Farm Express
4.8(209)Youfoodz
4.5(11,739)Soulara
4.5(423)Lite n' Easy
4.3(4,645)Workout Meals
4.8(71)Chefgood
4.7(96)Odyssey Lean
4.8(54)EatNow.com.au
3.9(610)FivePointFour
3.8(429)Thr1ve
3.8(108)The Diet Factory
3.6(95)Other Food Delivery Services
My Muscle Chef
4.7(719)Harris Farm Express
4.8(209)Youfoodz
4.5(11,739)Soulara
4.5(423)Lite n' Easy
4.3(4,645)
Listing monitored by HelloFresh representatives.
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.