HelloFresh (page 6 of 387)
- hellofresh.com.au
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Reviews
Handy if you can’t cook
Food is fresh. Recipes are easy to follow and we are sampling cuisines that I wouldn’t normally try. It is also good for portion control.
Convenient & cost effective
I find Hello Fresh convenient, I only have 3 meals delivered & Wednesday is my delivery date so I can decide when I have them during the week . I enjoy the change & variety, it is important to view & change meals to suit your palette. Delivery times can be inconsistent & on occasions I've had the incorrect receipe card or missing additives but I can usually make it work . All meals are on the link should this occur.
I'm monitoring the cost to see if this is a more cost effective way to cut overheads each week .
HelloFresh has got me loving to cook again
Couldn’t be happier and feeling good thank you HelloFresh for easy prep meals without the thinking
Fun and easy to prepare. Tasty meal with good fresh ingredients!
Enjoy convenience and fresh ingredients. Fun to share the preparation of our meal. Good clear instructions. Tasty meals.
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Don't give them a credit card, or they will bill you forever!
If you forget to order your meals, they will keep billing your credit card forever, and furthermore, won't even give you a Credit for future meals, even if you ask themnicely for a partial refund. Make sure you either use PayPal or a pre-paid Credit Card. Also, it's always better to sign up as a NEW customer than remain as a loyal one, there are 80% off offers for new customers only, and there are no discounts for loyalty with Hellofresh!
Already did all that. Your Phillipines-based staff are useless and didn't help whatsoever, nor did they give me any courtesy Discounts like I asked. Much Easier just to cancel and sign up with a new email and get 80% off! Which is what I did..
Convenient and Tasty
Hello Fresh is so convenient for my busy schedule. Quick and easy to cook and always tasty.
Great tasting food, easy instructions.
Really tasty meals with nearly all ingredients provided i.e. may have to provide oil, vinegar etc. Not had one meal that I haven't enjoyed. You still have to do the cooking but it's not difficult & the end result is pretty impressive! It's not diet food by the way.
Excellent Meal Choices
Every meal has been a winner. Tasty, fresh and plenty of variety.
Meals always delicious and ingredients are fresh.
The ingredients are very fresh and the recipes are easy to follow with clear instructions. All the meals we have received so far have been very tasty.
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A great way to spice up dinner time!
I have extremely fussy eaters in my household and hello fresh has been a life saver for me! It’s tasty, different, healthy and fun to cook.
Cancelled my first order without notification
Did not notify me that they tried to take payment and did not notify me that my payment was unsuccessful and then did not notify me that they had simply cancelled my first order, so I cancelled my subscription. Terrible communication. Will never recommend this and will never subscribe to this.
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services and we cannot apologise enough for any stress caused.
... Read more So that we can investigate this further and come to a resolution together, please reach out to our awesome Customer Care team via: Phone: (02) 8188 8722 Live chat: hellofresh.com.au Facebook DM: http://fb.com/msg/hellofreshau They're available 24/7 and will be more than happy to help with this! - CiscoI’ve already called your customer service and they didn’t offer anything in the way of a solution just a pathetic “hope you order again next week”
My second box, so far all good
My second box so far all good with ingredients maybe the burger buns could of been packed better
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Great food and no shopping!
Very easy to follow recipes! Food is delicious. Home delivery very convenient.
Really enjoying so far
Really so helpful to have fresh goods delivered to your door with a plan of what and how to make it. Really enjoying so far. Would love to have more options for dairy free, gluten free and canola oil free
Makes life easier for a full time working Mum
The quality of food is good, and I enjoy it… my kids are a bit fussier though so menu a bit limited for us- so I only do a couple of meals a week.
Enjoying the food.
Switched from another supplier.Had a few issues with delivery but we're solved. So far what I have cooked has been tasty and easy to prepare.
Clean Fridge
I love the way my fridge is empty at the end of the week with no soft or off vegies left. I wrote asking that you reward loyalty. I've been ordering HF regularly without breaking and rejoining. I did get a quick note back to say I was to "look out" for a surprise in my box, but this didn't happen. My point was HF rewards new customers....how about some sort of reward for the loyal ones?
Good veg recipes but overpriced
Good and various balanced recipes. Good quality-price when the discounts apply.
A new experience
. One cucumber …a third rotten. Unable to find gluten free meals. Baked vegetables and baby spinach very prevalent. Meals very tasty.
Makes life easy
great choices, taste wonderful, easy instructions, and most of all saves worrying what to cook and most of all saves money
Vegetables poor quality
I was subscribed for 2 deliveries and within these the onion and zucinni were definitely out of date - I used mine instead and binned theirs. I’m no longer subscribed.
Thank you so much for bringing this to our attention, Tony V!
We're so sorry to hear that there has been a few hiccups with some of the ingredients you've received. As a service centred around conve
... Read morenience, this really undermines that benefit and we are so sorry to have not lived up to our promise. If this ever happens, it is important that this gets reported so we can look into what went wrong and take the appropriate action to make sure it doesn't happen again. Most importantly, we'll always make sure you're not out of pocket for an ingredient that wasn't up to our usual, high standard. Should this happen again, please reach out to us and we'll be happy to get it reported and sorted!Best decision ever
Our family have been using Hello Fresh for at least 4 years now. We love the variety, the options as we still have choice and the fact we do not have to go shopping! It has made life so much easier, as I now need to only buy a few items at the supermarket, rather than do a big shop. It also takes the thinking out of what to make for dinner. My family is a huge fan and always enjoys the meals. Also, the options have improved over the years, so if it has been a while since you have tried Hello Fresh, then try it again.
Very handy, yummy meals no thinking!
The meals are really tasty and fairly easy to prepare. Sometimes though the produce is a little sad.
Excellent food easy cook instructions
good value for both time and money also tasty foods and ideas I would not have thought of
Plastic found in Hellofresh packaging!!
I found a long shard of plastic in my hellofresh cheese package. Normally the cheese is something I give to my son but on this particular day, I decided to eat it and the shard of plastic got lodged in my throat causing me to choke on it. I had to act quickly to get my fingers down my throat in attempt to dislodge the plastic whilst trying to cough it up at the same time. It was absolutely horrifying, with my son witnessing it only 5 feet away.
After finally dislodging the plastic from my throat and calming myself down after a very traumatic e
... Read morexperience. I contacted hellofresh with all the details including batch codes and proof or the plastic. The response from hellofresh was prompt, but it was quite pathetic. After two weeks I was finally refunded shipping cost money to cover the cost of shipping the foreign object back. After numerous attempts to contact hellofresh, I am yet to reach any kind of resolution or decent response. I am now being ignored by hellofresh and have sought legal advice. I had trouble swallowing, eating and sleeping for almost two weeks. The trauma from choking has left me having nightmares.Foreign object found in packaging!! Avoid this food service!
UPDATE: 21-11-23 HELLOFRESH HAVE TAKEN MY $300 CREDIT FROM MY ACCOUNT AND SHUT MY ACCOUNT DOWN BECAUSE I HAVE TAKEN LEGAL ACTION, IF THAT DOESNT SCREAM GUILTY TO YOU, WHAT DOES???
THIS COMPANY IS SO DODGY, DO NOT GIVE THEM ANY MONEY OR SERVICE AT ALL.
HELLOFRESH MANAGEMENT IS THE ABSOLUTE WORST, YOU KNOW WHO YOU ARE. THE DODGY PEOPLE COME FROM THE TOP.
ORDER FROM SOMEWHERE ELSE PEOPLE.
Update 14/11/23: Hellofresh have proven they’re guilty by destroying evidence I sent them of the foreign matter found in their packaging. She who shall not
... Read more be named as they don’t publish names (apparently the highest senior team member you can speak to…lol dreaming and a flat lie) couldn’t give me an answer as to where the item was but said the they did a thorough investigation, how can you have done thorough investigation if you’re destroying evidence?? Are you worried that people might actually find out the truth??Still nothing from hellofresh! Slater and Gordon and ACA have been contacted.
Tell Hannah in management she owes me a $60 credit I got for recommending the terrible hellofresh.
You snakes changed my account details including my email address so I couldn’t retrieve any emails to accept my credits. People, this company is the definition of dodgy!! Avoid!!
Perfect for busy days.
Allows me to cook dinner on busy weeknights without the pressure of menu planning and food shopping on the weekends.
Convenient
2 people in household, we work 6 days a week. I find the hassle is taken out of what to cook for dinner with HelloFresh as everything is provided and its easy! I do however, find the recipes repetitive. It is cost effective in today's financial world and it is good and healthy and easy to cook. The quantity for 2 is more than enough. If I have to skip a week due to external factors, I do miss it!! More rewards for long term customers would be an incentive as there are so many new competitors on the market.
Love it! Can't wait for every 2nd Thursday & my Hello Fresh delivery.
I am very impressed with each meal I've ordered, and it's been a few years now. There is a good variety of meals to chose from and sometimes it's hard to decide which to pick. It's good to be able to view the ingredients of each meal before making a decision. I enjoy some meals more than others. Of course that's just personal taste, though it's great to have this choice to make and to try something a little different which also makes each meal interesting to cook. The ingredients are fresh, recipes easy to follow and I enjoy cooking. The variet
... Read morey of spices, sauces, mayonnaises, herbs, nuts etc are a great addition and add flavour to the meals, though the crispy shallots and Japanese dressing are my favourites. It's always good to try new and different flavours. I imagine you would be aware of my usual orders. There was a slight issue for me re deliveries recently. I live on 3rd Floor of a unit block and sometimes the deliveries were left downstairs and outside the foyer, though it isn't locked and access always OK. After advising Customer Service at Hello Fresh, I'm happy to say that now my boxes are left at my door which I appreciate very much.Love the ease of quick meal preparation.
Usually great. Sometimes missing ingredients. Like most ingredients and couscous!
Good Food, Horrible Contract.
The quality of the food is indisputable - fresh vegetables, excellent meat, all conveniently packaged for easy cooking. However, my encounter with HelloFresh has been far from satisfactory. I became aware of HelloFresh through a promotional offer while purchasing concert tickets on Ticketek. I was then redirected to HelloFresh, where I was offered a $200 discount on my first meal. As a minor, I was unknowingly locked into a contract, billed $99.99 and subsequently $70 for meals I never ordered. The impression given was of a one-time, trial offer. To my dismay, without providing my card details, I discovered funds had been withdrawn from my account at 1:27 am immediately after my payday. This is unacceptable.
Thank you so much for your review, Honest R.! ⭐
We are delighted to hear that you have been enjoying your meals!
... Read more Thank you for feedback! We love to hear what we can do better and how we can turn your HelloFresh journey into a 5 star experience! After all, you're what we're here for and the greatest way we can improve is by listening to our Customers. ⭐️ If you ever need a hand with your account, or have any questions or feedback you can reach our awesome Customer Care team here: Phone: (02) 8188 8722 Live chat: hellofresh.com.au Facebook DM: http://fb.com/msg/hellofreshau Happy cooking! - AbbyWas sent wrong meals which was not even replaced
I had ordered vegetarian meals but got non vegetarian meals instead. When I called them, was told that meals can't be replaced nor the money can be refunded . Waste of money for me.
So good so far
Have ordered more than 10 boxes so far and met my expectations, highly recommended!
Very fresh and delicious
All items are really fresh and recipes are delicious and I have enjoyed preparing them.
Obsessed with Hello Fresh
Literally we did without it for one week and the annoyance I felt about needing to go to the grocery store multiple times absolutely did my head in. I will never go without.
So easy and takes away the stress of having to organise 'What is for Dinner?'
We ordered for 4 serves, feeds 5 in our family, so generous size meals. So easy to follow recipes, and easy cooking methods. Everything included. And it never get boring.
lovely meals for a change
Food is tasty and servings are generous! My husband is just not happy with all the washing up- seem to use lots more dishes than we normally have!
Well thought out meals
Haven’t had a meal we haven’t liked yet, very happy.
Truly tasty and simple
All recipes we’ve tried were restaurant quality. I truly love the combos and spices used so much.
Healthy and convenient
Great variety, healthy and easy to follow recipes. So easy to have just the right amount of ingredients delivered to my doorstep. Overall, extremely happy so far.
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Thank you so much for bringing this to our attention, John!
It's really upsetting to hear about the experience you have had trying to use our services and we cannot apologise enough for any stress caused.
... Read more So that we can investigate this further and come to a resolution together, please reach out to our awesome Customer Care team via: Phone: (02) 8188 8722 Live chat: hellofresh.com.au Facebook DM: http://fb.com/msg/hellofreshau They're available 24/7 and will be more than happy to help with this! - Cisco