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21 questions from our users

Belinda L.

Belinda L.asked

453L Bottom Mount

I have just bought a Hisense 514L bottom mount fridge. Everything in freezer rock hard. Nothing will cool in fridge compartment. Anyone have same problem?



1 answer
Hisense
Jasmine F.Hisense

Hi, we're sorry to hear you've experienced an issue with one of our products. If you give our friendly technical support team a call on 1800 447 367, they will be able to address your enquiry.

Wayne L.

Wayne L.asked

453L Bottom Mount

Y do lights on front for temperature keep going out

No answers
Dean

Deanasked

453L Bottom Mount

My hr6bmff520s 520L won’t cool the top fridge but the bottom freezer works fine, what can I do or check

No answers
Joseph D.

Joseph D.asked

453L Bottom Mount

How to adjust temperature from hisense 514 L side by side water dispenser



1 answer
Hisense
Jasmine F.Hisense

Hi, we're sorry to hear you've experienced an issue with one of our products. If you give our friendly technical support team a call on 1800 447 367, they will be able to address your enquiry

Tahir S.

Tahir S.asked

453L Bottom Mount

Hi I have the 520 model and it stopped working. When you plug in you can hear a little click from behind where the compressor is but it doesn't start. Any ideas? Cheers

1 answer
Hisense
Jasmine F.Hisense

Hi, we're sorry to hear you've experienced an issue with one of our products. If you give our friendly technical support team a call on 1800 447 367, they will be able to address your enquiry

Wendy H.

Wendy H.asked

453L Bottom Mount

what does the code EF mean



1 answer
Hisense
Jasmine F.Hisense

Hi Wendy, The EF error code indicates a problem has been detected with the freezer fan motor (evaporator fan), If you call Hisense directly one of our friendly staff will be able to assist you further.

Mary-Ann D.

Mary-Ann D.asked

453L Bottom Mount

Hi, I have just purchased and installed the HR6BMFF453C Fridge/Freezer. Your manual says the desired tilt to the back is 10-15mm, ours is more like 40-45mm, how can we rectify this?

No answers
Garry

Garryasked

453L Bottom Mount

what temp should the fridge be set at also freezer? Just took delivery of new fridge, no manual.

1 answer
Hisense
Jasmine F.Hisense

Hi, we're sorry to hear you've experienced an issue with one of our products. If you give our friendly technical support team a call on 1800 447 367, they will be able to address your enquiry or alternatively if you look on to our website you should be able to find the manual.

Sharon C.

Sharon C.asked

453L Bottom Mount

I have my freezer set at -14 but everything was like a rock so I checked the temperature with a Thermometer and it reads -35.7. I’ve got the fridge set at 3 and the thermometer says 6.4???? The fridge is also very noisy.

No answers
P harkin

P harkinasked

453L Bottom Mount

My hisense fridge freezer is showing a f2 code on display what does this mean?

1 answer
Tracy J
Tracy J

Mine too, did you figure it out?

Lucie

Lucieasked

453L Bottom Mount

My alarm keeps beeping and I always have to press the alarm bottom and it stops. Then when opening the fridge again it starts. Also what is the right temperature for freezer? And fridge? Got freezer on 19 and fridge on 3. Thank you

No answers
Lynn G

Lynn Gasked

453L Bottom Mount

How do I make the fridge alarm louder I can hardly hear it, I keep pushing the alarm button but no change to volume thanks

No answers
Kingy

Kingyasked

453L Bottom Mount

i have a hr6bmff520d and the alarm goes off every time you open the door, the display stays lit after the door has been closed, 2 minutes later the alarm starts sounding. the doors are closed properly, nothing holding them open. even tried unplugging for 10 minutes. its about 18 to 24 months old

2 answers
Gezza
Gezza

There is a computer behind that front screen and wires from that to the motherboard at the back. So hard to tell what would cause that, perhaps start with the door computer. If it's under warranty take advantage of it. If not you'll have to call a Fridge Tech. Good Luck!

Pixel G.
Pixel G.

Hi Kingy, the issue will be you freezer Reed switch or the magnet on the door is not lining up against the Reed switch, best way to test is to get a magnet and put our against the bottom center, and see if lights will turn off.

Minion

Minionasked

453L Bottom Mount

I have a hisense hr6bmff435sd wuth the fridge at the top & freezer at bottom & my display controls are blank & wont light up. any ideas?

2 answers
Gezza
Gezza

No sorry could be anything. Silly question but is it plugged in correctly? Otherwise you'll have to get a Service person to come and check it out.

Beck D.
Beck D.

I have the same problem did you find out what was wrong?

Mbalibl

Mbaliblasked

453L Bottom Mount

Good day we bought a Hisense fridge / freezer with 2 draws the freezer is cooling but the fridge is warm and the fridge is making loud noises. What could be the fault?

1 answer
HeatherB
HeatherB

Mine did the same and the fan in the panel in the top of the fridge needed replacing. Hisense did mine under warranty.

Shell

Shellasked

453L Bottom Mount

I have purchased a hisense French food fridge with freezer draw and am finding the fridge is not cold. The freezer is fine but we had to throw out a lot of meet cause it was not cold even my water bottle was like room temperature.
We have tried different temperatures from 2 upto 5 degrees and still nothing has changed. I am so not happy will definitely be making calls tomorrow. Any advice would be much appreciated.

1 answer
Dmc
Dmc

Just started having same problem.
Did you get it fixed? What did they do?

Wan

Wanasked

453L Bottom Mount

My fridge is only 6 months old and has worked perfectly until yesterday. Now it seems to have a delay on everything. Open the door and light takes 5 seconds to come on. When you use water or ice dispenser it takes 5 seconds or more for water or ice to come out and 5 or more seconds to stop after you remove glass. What is the problem? I have turned it off for 10 minutes on many occasions to try to reset.

3 answers
Rick
Rick

Hi Wan,
I have not had my fridge for long and am not having this experience. May I suggest that you contact the salesperson first and make your first enquiry and if you are not satisfied with the response then contact the customer support center. Good luck.

poppy40
poppy40

Hello Wan,
If your fridge is only 6 months old it stands to reason its under warranty,
Go back to the person you bought if from and complain, or ring the service department on the back of your operational (how to use card).
I hope you have your receipt, however, if you do not the sales department where you bought it from will have a copy of purchase.
Dont let anyone bluff you.........Good luck

Wan
Wan

The fridge was repaired yesterday with a new computer installed. Now the ice maker dosent work. I will be ringing agIn tomorrow. Thankyou.

Eulina Harper

Eulina Harperasked

453L Bottom Mount

Why is my refrigerator not cold enough even though it is on the highest setting?

1 answer
Alan
Alan

Hi Eulina
If you have set your fridge for 3deg and freezer on -15deg as recommended by Hisense then either you have a faulty thermostat sensor or else your fridge is low on refrigerant gas. Either way you will probably require a serviceman.

Lisa White

Lisa Whiteasked

453L Bottom Mount

What is your temperature of a hisense fridge meant to be set at?

3 answers
mum of 6
mum of 6

according to our front panel we have ours set at 5c for the fridge and -19c for the freezer, it has been like that since day one 17 months ago, hope that helps

San
San

We have had our fridge for 14 months and we set fridge on 6 deg and freezer on minus 14. These temps are perfect for us and it also saves a little on power at these temperatures.

Rooni
Rooni

We have ours on 5 in winter and 4 in summer (there are 5 of us though so our fridge is always pretty full). Freezer always set at -18.

dixxky

dixxkyasked

453L Bottom Mount

Hi, we are looking to get a hisense 567lt fridge but are a bit worried about the fact its built in china and some of the reviews are a bit negative,,,,, what do you guys think?

2 answers
Dani
Dani

Hi, well I can only comment on my experience, our fridge is the only Hisense product we have however I wouldn't hesitate to purchase other appliances or electronics from this brand based off our experience with our fridge. I didn't even know the fridge was build in china. I am not really sure if that denotes the quality or not. We've had our replacement fridge for 1 year and no problems, the stainless steel on the doors has remained in good condition. I've had to have a play around with temperature settings as I want food to be cold but not freezing and I found having the fridge set at 4 degrees makes some food freeze if it is stored at the back on the fridge so I currently have it on 5 degrees. If you are a big family I'd recommend getting the bigger version however the size we have allows for plenty of room for 2 people, there is always left over space. Having the stainless steel doors in nice however you do have to wipe down often so may be a pain with children however I'd imagine that is a problem with most stainless steel appliances.

dixxky
dixxky

Thank you but we had to get a Westinghouse as we wanted the door to open from right to left and most except 4 other brands open from left to right,,,:)

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