Bought this freezer over a year ago and its been nothing but an unreliable heap of junk. Twice now we wake up in the morning and find that it has gone ahead and turned into a microwave defrosting the food within, I would give it less than the two star rating if it wasn't for the service a received from Hisense.

The freezer failed after 4 weeks. We lost everything as it had defrosted. Called the service hot line. They said they had to post the faulty part (how did they know which one?). The service person arrived and replaced a part without testing anything. Obviously they knew it had a standard fault. We were told to contact customer service to make a claim for the spoiled food. They have not replied to all our enquiries.

Ices over in freezer coils, then runs continuously as it cannot get to a low freeze tempreature. A complete piece of junk and waste of money. I wouldn't spend a dollar bothering to try and fix it.

Had the freezer for two years, lucky it had a three year warranty. It suddenly defrosted and we lost food. I reset it per customer service but then it wouldn't stop freezing and then iced up and turned off again. Hisense was quite good about it, they sent someone around ASAP to replace the timer which looked very simple to do as it is a plug in unit. but it shouldn't have done this in the first place. Apart from that it has been excellent and it's very well designed. We use it a lot and haven't had an issue with drawers etc.

Drawers but strong when frozen - cracks & breaks easily
Also ice up & could not close the door.
Only less than 2 years old

our freezer started to frost up and was running non stop, contacted Hisence and found them polite and helpful a call was received from their Hobart repair agent the next day but it was a week later before the repair man arrived, he inspected the freezer and advised he did not have a part for the repair, I was later advised there was no replacement part made ( sensor ) and the freezer would be written off, went back to Harvey Norman, no issues, and replaced it with an F&P, also found out the Malley's is now made by Hisence
inexpensive
Cheap rubbish but you get what you pay for

My Freezer was not even a year old and the freezer had broken down. All my food defrosted which I had to throw out, the customer service was appalling when I called.
The staff was rude after I asked when the technician would be out as I had no freezer to which I had lost all food as well and she was very blunt and rude. As I work in Customer service I understand the business well and would never speak to my customer that way and would try to help asap.
I would not reccommend this brand to anyone at all.

Freezer automatic defrost timer failed/ freezer failed to cool.