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9 questions from our users
Jason M.asked
When I turn it on the light flashes 4 times won't start up
No answers
Caz M.asked
Vijay Pasked
Hi Guys,
My battery is now dead and cannot retain charge for more than couple of mins. Do any one know if we can get a replacement battery please?
SueEasked
Why my vac not have the suction it had when new not quite 12 mths ago?
Ads4reasked
One year and 3months after purchasing the vacuum, it decides to cut out during a routined vacuum of the living room, after being in top condition and only having been in use for no more than 5mins it randomly stops and flashes its light. I thought it was odd but thought nothing of it, powered it back on.. no worries, I continued to vacuum and after a couple back and forwards, it stops again with the same issue.
Anyone know where i go from here?
1 answer
hi guys very normal problem the cheap battery in the unit is trouble... the 18650 batteries inside the unit are the 350 mw cheap chinese ones and only have 2000 mw of power i purchased some online but larger 3500mw each ( 6 in battery bank on vac) soldered them in and now get approx 60 mins of vac time total cost$ 45 note do not purchase any batteries thet say they are over 3500 mw as this is crap, the max that an 18560 can hold is 3500mw so purchase lg or panasonic ones cheers peter
Sonyaasked
Why won't my vacuum charge?
No answers
Rydasked
Anyone familiar with the vacuum only *pretending* to charge?
1 year and 2 weeks after purchase, the indicator light now blinks to show no power when you try to use it.
This is even after it has been left in the charging base overnight until the indicator light switches off to show that it's fully charged.
3 answers
Hi, No I have not experienced your problem (mine is still working fine) BUT i would still contact the manufacturer (or where you bought it from) - under consumer law regardless of how long they say they warrant the product under Aussie law they may still have to fix your problem - this article is old but still accurate (and there are heaps more on the internet).
http://www.abc.net.au/news/2011-06-07/broken-but-out-of-warranty-you-still-have-rights/2749924
(I think its fair to expect any vacuum cleaner to last longer than a year).
Ours has just done this tonight after my wife left a glowing review for it yesterday. She went to use it to clean her car and it's not charged and will not charge. I drained it the day before and it's been on the charger all day and all night. We get one blink from the blue light and that's it, dead as a door nail. Will be talking to Godfreys tomorrow.
Ive got the same issue... has anyone had any luck resolving the issue?
Michelle Easked
I just purchased this vacuum and have used it twice... went to put it in the charging dock tonight and the stick keeps making a beeping noise and won't charge? Any ideas?
1 answer
Nothing happened like this. Is the light flashing when you put it in the dock? So far it's going good.
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