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Hoselink Retractable Hose Reel 3000 Series Questions & Answers
7 questions from our users
wendy m.asked
Hi, the tension on my hose reel is so tight l have trouble pulling it out. Is there a way to adjust it ?
1 answer
Hoselink O.Hoselink
Hi there, thank you for your question. Sorry to hear you are experiencing issues with your hose reel being hard to pull out.
Due to the hose reels being spring loaded, they do require a fair amount of tension to ensure that the hose retracts fully every time. However this shouldn't cause problems with the system being hard to pull out. If this is a new hose reel then the tension should ease the more you use it.
However, we would be more than happy to get the hose reel back and reduce the tension for you if this continues to cause problems. Please feel free to contact our customer care team on 1300 900 617 and we can get this organised for you.
Kind regards, The Hoselink Team
Footyasked
How do I connect a sprinkler to hoselink products?
1 answer
I believe there is an adapter that you need to purchase. Here is a link to the page on their website.
https://www.hoselink.com.au/adapt-to-hoselink
Loriasked
Good morning my mum is considering buying your product she has virtually no usense in her right arm would your product be easy for her to use?
1 answer
Hoselink O.Hoselink
Hi Lori, thanks for taking the time to leave us your comments. The Retractable Hose Reels are spring loaded in order for the hose to go back into the casing so you would really need to hands to be able to pull the hose out and use this effectively. Kind Regards, The Hoselink Team.
Monkasked
Hi,
Our neighbour just purchased two Hoselink reels. The one on the back of the house 30M works fine but the shorter one at the side of the house, will not lock. She is an elderly lady and it almost pulls her off her feet.
How can I reset it for her?. Does the hand on the casing and the three sharp tugs reset it?.
Mark
1 answer
Hoselink O.Hoselink
Hi Mark, thank you for getting in touch. Sorry for the delay in reply on this occasion!
When the hose is being pulled out from the casing, do you hear any clicking noises? With our older model (with the green hose) it did only lock off every 5metres which might be why the unit is not locking into place. Every 5metres you will hear 4/5 clicking noises and this is the only time the unit will lock into place. If you try locking the unit outside of these clicks it simply won't hold.
If that doesn't seem to be the problem, we would recommend your neighbour calls our customer care team on 1300 900 617 for further advise and assistance. Kind regards, The Hoselink Team
Mickeyasked
how much to buy the hoselink retractable hose?
1 answer
Hoselink O.Hoselink
Hi Mickey,
Thanks for getting in touch. Our retractable hose comes complete with quality hose, bracket, Hoselink Fittings and a premium metal spray gun. The reels come in four lengths 15, 20, 25 and 30 metres. The Hose reel packages start at $165 (with free delivery) for the 15 metre reel. For full details please see our website https://www.hoselink.com.au/hose-reels.
If you have any further questions please do not hesitate to get in touch with our customer service team at [email protected] or on 1300 900 617.
Kind Regards,
The Hoselink Team
Jennifer Guyasked
Model 3003 Auto Rewind Hose Reel 30m - our hose is not feeding evenly back in to reel - mechanism no longer going from side to side. The feeder roller is no longer functioning correctly. Can you help with repair instructions?
1 answer
Hoselink O.Hoselink
Hi Jennifer, thank you for your enquiry - sorry for the delay in reply on this occasion. Are you able to privately message through your email address or contact our customer care team and we can get these instructions emailed through for you. Kind Regards, The Hoselink Team
Masterdiver823asked
Hi my hose link real won't lock anymore so I have retract only, any way to fix this please?
1 answer
Hoselink O.Hoselink
Hi Steve, thank you for your question. Sorry to hear you are having issues with your retractable hose reel. Unfortunately it would be hard to diagnose without some more information. Therefore, best option would be to call our Customer Care Team whilst you are standing by the hose reel and then we can ask you a couple of questions and work everything out from there. Alternatively, you can always email and we can help you out this way. Look forward to hearing from you soon. Kind Regards, The Hoselink Team
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