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Hoselink Retractable Hose Reel 3200 Series Questions & Answers
6 questions from our users
sueasked
Do you sell a twin watering adapter for your hoselink brand?
1 answer
Hoselink O.Hoselink
Hi there, thank you for taking the time to ;leave a review. Yes we have a 2 way brass tap adapter in our range. You should be able to find it on our website. Should you need any assistance please don't hesitate to contact us. Kindest of Regards, The Hoselink Team
Nobbyasked
I have just installed my new 3320 20mt retractable hose reel as per all instructions, and it looks great - the hose pulls out and retracts normally. My issue is that the internal action is quite unpleasantly noisey. Could the internal rollers or bearings be dry and need a little lubrication? If so, how ??
3 answers
Hi,
I don’t know, I think you should contact the supplier.
Best regards
John
I am sorry I cannot help you with this. Contact the manufacturer but good luck as when I had a problem with the sprinkler and fittings they were not much help
Hoselink O.Hoselink
Hi, thank you for taking the time to get in touch. It sounds like the o'rings on the water inlet could need some lubricant applied, this should stop the noise you are experiencing. If you could contact or customer care team on 1300 900 617 or [email protected] we will be able to advise you on this. Thanks, The Hoselink Team
seddojasked
How easy is it to for the Tap to Reel hose ?
2 answers
Hoselink O.Hoselink
Good afternoon, sorry we are not sure what you mean by that. Are you able to let us know what you are trying to do? Thanks, The Hoselink Team
Wait is the hose which connects the hose reel to the tap
Currently only 2 metres long and I need 3 metres
Suthoasked
Hello, My hose reel has a backlash, a loop of hose off the reel and around the axle. I've checked the manual...no clues. Can you help please?
Graeme
1 answer
Hoselink O.Hoselink
HI Graeme, thank you for your question! Apologies for the delay in reply on this occasion. Just to confirm, are you saying that part of the hose (on your reel) has come off the drum and down the side of the casing? To make this quicker, if you can privately message us with your contact number we can give you a call. Look forward to hearing from you soon! The Hoselink Team.
utumoaasked
My hose won't retract - It has about two metres out of the casing. When I used it yesterday it wouldn't retract at all - help!
4 answers
Hoselink O.Hoselink
Hi there, we are sorry to hear you are experiencing issues with your hose reel - that definitely should not be happening. We will need to speak with you so we can work out what the issue is, would it be possible for you to call our customer service team so we can run through a couple of questions with you? Don't worry, it is all really straight forward but would be best if you are standing by the hose reel at the time of the call. We look forward to hearing from you soon so we can get this issue resolved for you. Kind Regards, The Hoselink Team
Will call when I got home tomorrow afternoon - which number should I call?
Maybe try a different angle to retract. It works for me
Brendaasked
Is there any way we can get better pressure from our 30 metre hose? We have never had a pressure problem until we installed this unit!
2 answers
Our water pressure never changed.
I amam unable to help you there.
Hoselink O.Hoselink
Hi Brenda, thank you for taking the time to leave a question. We are sorry to hear you are having issues with your hose reel. With all hose reels you do find that there will be a slight drop in pressure due to the way the water has to travel through the system. However it may be that you have a blockage within the system, if this is the case we would advise that you reverse the thread. This can easily be done by putting the hose connector (at the spray gun end) directly on the tap. This will push the water through in the opposite direction and hopefully dislodge anything that may be stuck. If this doesn't work then we would suggest giving our customer service team a call and they can give you more options. Kind Regards, The Hoselink Team.
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