As most reviews are generally complaints, I thought I'd add to the positive reviews. I ordered original HP toners that I was having trouble finding in the local stores (OfficeWorks etc). I don't use generics. Toners delivered in about 3 working days, as ordered and at no cost & were cheaper than OfficeWorks. Would use again.

I ordered Canon Cartridge from HotToner, due to the poor quality of cartridges damaged my printer head, now I have to by new printer head or a new printer. I have used many other cartridges, never had any issues. I never buy again from HotToner

I ordered Canon 510 & 511 (1 colour and 2 Black) ink cartridges. They arrived promptly but when one was installed my PC indicated the printer was only partially filled. I contacted HotToner and was told this sometimes happens and not to worry. Before I knew it the cartridge ran out. The second cartridge indicated the printer was full. I then installed the third cartridge and once again it was only partially filled. I contacted HotToner again and they suggested I should buy the real Canon product. I purchased the ink cartridges in good faith and expected to receive the goods in working order. I will not be using this company again ... the goods are poor quality and you don't get what you pay for.

Tried ringing them to put an order in but unable to talk to anyone, retried but nothing, so if this is their e,g of service won't even be bothered with them. Not good.

Tried reducing my costs with generic cartridges. So many failures - absolute crap. Will not be taking this up with them as who would believe I had three failures in a row of new black cartridges in a matter of minutes!! Checking my usage records I find that the failure rate is close to 1 in 3. As a micro business this has stuffed me up. Looking at reviews they know there is a reliability problem. Obviously they are big enough not to care.
On the up side have always had prompt service. Back to genuine and refills.
So damn angry at the moment, serves me right. "If it seems to good to be true then..."

Easy way to order but the product is cheaper at the local post office.
Can't fault the service and will probably continue to order this way.

This company is just untrustworthy, I was sent the wrong cartridge and was told that because I ordered the wrong one, they will replace it for 50% less. This is an unopened cartridge. Although their database search pointed me to this cartridge, they seems to ignore the fact that it was their database that made the mistake. Never again will I deal with this company "HOT TONER" just a ripoff. There are not trying to solve the problem but how much more money they can rip you off. Disappointing for a company to behave in this manner in Australia.

Have used Hot Toner for a number of years and never had an issue. Purchased ink jet cartridge for second printer in Oct 2016, fitted in Dec 2016 and will not work. Called for advice, asked to run head clean which I did, emailed result which showed cartridge no good. Requested replacement and offered to return faulty one - this was refused and told to run head clean again - still no good!! Disappointed with service as no previous problems.

After ordering 2 toner cartridges in their regents park warehouse personally, i personally went and picked them up after 2 weeks, but found the items to be faulty backyard items. I paid top price what i thought would be original toner cartridges.i then waited 4 weeks for replacement of the bad items. Never got them. After a few nasty calls i then went and took my money back. They're bunch of crooks. I will put in to fair trading.

HotToner was able to supply a product that I was not able to obtain elsewhere. They were courteous, professional and very prompt. I was very impressed.

I purchased the genuine HP inks for my printer.. now my printer wont recognise the inks when replaced.
after an hour of fiddling finally removed the error massage, but my printer now doesn't work

Now with an additional expense to have my printer serviced.

A total waste of money. This is my first and last purchase, that makes me a not very happy customer!!

This is first terrible shopping I never have met it. You can't change products which you ordered wrong one. I strong recommend don't buy any products from this supplier. Very bad customer service.

Used generic refills for the above machine...have noticed no difference in quality when compared with Brother ink cartridges supplied with machine. Great value.

I've used HotToner twice, once for a Samsung toner cartridge, and once for Epson black and colour inkjet cartridges (both compatibles). Both times delivery was fast and the products work well with no problems. Highly recommended. Oh, and the price was right!

No sense of responsibility or accountability. Ordered and paid for toner. Arrives ok with labels clearly marked compatible printers. Doesn't work and then they have audacity to say they never claim that it was compatible with my printer .... even after sending them a photo of the label that clearly mark it is! Don't lose your money and go somewhere else. You have been warned.

This is my first and last purchase of compatible ink for HP inkjet. Black printed with streaky lines (able to be cleared) and blue jet is completely blocked so now I need to purchase a new printer. That makes me a not very happy customer!!

Not recommended. 22 days between order and receipt of goods. Wrong cartridge for my printer, 2 days to respond to a customer question and no understanding or help. Not recommended. Beware. Sharks on the pond.

I ordered 2 Cartridges for Canon Pixma MP 450, the Package was a excellent Copy of Canons Package, however
thats where the Quality stopped. the cartridges were scratched,battered and worne and extremely old looking,
as if they came out of a discarded Printer. My Printer kept telling me, it could not read the cartridges. Very disappointed and after reading other Peoples comments, I won't even contact them, just write it down to experience. I hope this will stop other People making the same mistake.