Given its cheap price, I ordered two toners for two printers. One of the two was good, the other was botched up. Fortunately, upon contacting the company they arranged - without any delay - a replacement toner. I sent a scanned image of the defective printout, and they wanted camera pics of the toner, etc. which I provided. I had some doubts about this company on receiving the bad toner, but I'd rate it very good (not perfect because its quality control department needs to be improved).
inexpensive, as good as new
initial quality control was poor, but customer service was excellent

I place the order over the phone with the customer service. Receive the cartridges in 3 days. Didn't aware I was ordering the compatible cartridge but still give it a try. The cartridges didn't last very long compare to the genuine so I guess I will buy the genuine toner next time.
inexpensive
didn't last long

Fast delivery ect, coloured ink great but the black cartridges do not work, have to muck around for sometimes an hour to get printer to go and will eventually work if I stick part of the plastic wrapper underneath it, leaks a bit ect so would not call them compatible as they say. Contacted Hot toner and there solution was next time I place an order they will replace 2 of the 4 black cartridges I have wasted. Why would I want that??? Good one guys, outdid yourselves on customer service.

Defective

I ordered 2 sets of genuine HP cartridges. the website was easy to use and the cartridges were far cheaper than from the `big' stationary chain stores. I spent over a certain amount so postage was free and they arrived the next day by courier. I Couldn't ask for better service
Reliable, efficient