I have purchased many items online and have had to deal with many in regards to warranty in the past. I have never had better service than I received from Thory when it came to needing to have an item replaced through warranty. Thory was incredible helpful and did all he could to help make the process easier rather than give up because it may be too hard. I can recommend the Baccarat and Global products as you know you will not be left hanging.

We purchased on line for the first time, a Masterpro Pizza oven as a Xmas gift to our son and daughter in-law. Unfortunately upon arrival the oven had an electrical fault and could not be used.
Melissa (Global Retail Brands) was an absolute gem and helps us navigate our way to receiving a replacement. Prompt, efficient and polite, we were absolutely satisfied with the care and attention we received from Melissa and would not hesitate to purchase product on line with this level of support.
Thanks Melissa, well done.

I recently purchased the Baccarat Milk Aerator which had a fault with it, thanks to Joel for sending a replacement so quickly as I love using this product. Will highly
recommend this company

I called the centre as I had an issue with my VIP voucher. Thory was the wonderful team member who helped me resolve the issue quickly and with a fantastic outcome. Thank you so much Thory for all of your help.

We purchased a Baccarat knife set from House at Tea Tree Gully store in SA. The store assistant was so lovely and helpful. When we got home and opened our knife set, one of the knives had a small piece of the tip of the blade missing. I contact the manufaturer and Joel at head office was so helpful and arranged for a replacement knife to be sent out to me!

I ordered some oven wear but unfortunately two of them were broken in transit . Not thinking it was Home’s fault but I sent photos and was pleasantly surprised to be told by Sentham that I would be getting a replacement of one . The other out of stock so I am getting refund on that one . The service I received from Sentham was excellent . Thank you I would definitely recommend House

Absolutely will never order from these crooks again. I ordered a few items which were advised incorrectly on their website.
I had to pay return postage which I did all on the same day I received, so no dragging my feet on my end.
The items were returned to them within 5 days.
It has been 3 weeks now and I had to chase them up so many times regarding a refund. Only after starting a PayPal dispute did I receive a refund.
If I forgot about it, they would have never refunded me.

My advice is; unless you wish to have to email them every single day and get the run around, stay away!
For a big company it is very disappointing to see such dire service.

Some items purchased online was faulty upon delivery. Although one of the items was out of stock unable to make exchanged, however, they are willing to do a refund. Had collected the exchanged items today. Thank you so much for your help, Senthan.

Thory from customer service was empathetic and understanding with an issue I was experiencing with a gift card. He was able to fix my problem and I am forever grateful!

Thory was great help in organising an order return for me after we got two toasters and kettles for our wedding. Very satisfied with the service I received today. Thanks

Thank you Thory for sorting out my return so efficiently. I had a couple of false attempts but you were professional and helpful, and did exactly what you said you would. Thank you again

My online order arrived and a couple of dishes were broken. I emailed customer service and Shannay replied quickly to resolve the problem by sending replacements! Thank you so much!

The House team were super quick to replace the first order which was broken in transit. :) I would recommend shopping at House, they're constantly having sales so you can always pick up a bargain.

Just shopped at your Ballina store.
Was served by a lady called Ilse - she was so lovely. She even wrapped my gift beautifully.
Thanks for great customer service! I'll definitely come back ...

I was dealing with Thory today, he was truely amazing! I had an issue with an online order and he said he’d fix it and followed up with me to let me know. A huge thank you, thank you, thank you!

Asked for and received a refund the same day. Very happy with Shannay. She helped me immediately and made it easy to get my refund without too much invasive questioning.

Today I dealt with Thory in Customer Service and the service he provided was excellent. He was not only professional & polite but resolved the issue in the time frame he gave me - thanks again Thory !!

I was satisfied with range of products in your store. your staff member was very busy at that time, but was still very helpful to me with finding the right dish.

Contacted via messenger about a faulty pan that I had a not so please try in store experience, however Joel was great to deal with and sorted out my query in a timely manner- very happy