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Reviews

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    Reviewer Photos & Videos


    Philip

    PhilipSouth East Queensland, QLD

    • Verified purchase

    Low power usage

    published

    Unit works well if always on. If turned off over night I find the water cools quickly and needs to be turned on for 2 hours before the water is hot again for showers and dishes. Power consumption is lower than other brands I have used.

    Purchased in May 2020 at Hydrotherm.

    Build Quality
    Cleaning & Maintenance
    Noise Level
    Value for Money
    Household Size 4 person(s)
    Functionality
    Temperature Consistency
    Heating Speed
    See all answers
    3 comments
    Hydrotherm
    De Wet R.Hydrotherm
    Philip
    Philip

    Hi, To rectify the problem I did change the timer. I was just surprised by how much the water cooled over night. I am very happy with the system but still getting use to its habits. Thanks Philip

    Hydrotherm
    De Wet R.Hydrotherm

    Review collected in partnership with Hydrotherm


    Paul

    PaulRichmond-Tweed, NSW

    • Verified purchase

    Very happy with Hydrotherm

    published

    We've been using Hydrotherm for four months now and it's been great. It was delivered quickly and the recommended installer for the Northern Rivers area in NSW did a really good job. It's been running without a hitch since being installed.

    Purchased in May 2020.

    Build Quality
    Cleaning & Maintenance
    Noise Level
    Value for Money
    Household Size 2 person(s)
    Functionality
    Temperature Consistency
    Heating Speed
    See all answers

    Review collected in partnership with Hydrotherm

    Marty

    MartyPort Macquarie

    • 5 reviews
    • 3 likes

    Singing in the shower Hydrotherm

    published

    Purchased in March 2018 for $1,200.00.

    Build Quality
    Cleaning & Maintenance
    Noise Level
    Value for Money
    Household Size 2 person(s)
    Functionality
    Temperature Consistency
    Heating Speed
    See all answers
    Michael Howard

    Michael HowardMurrumbidgee Region, NSW

    • Verified purchase

    Great water heater

    published

    I was looking for an efficient way to use the power produced from the solar panels Hydrotherm was the perfect solution and easily programmed to heat in sunlight hours thank you Hydrotherm

    Purchased in April 2020 for $1,950.00.

    Build Quality
    Cleaning & Maintenance
    Noise Level
    Value for Money
    Household Size 2 person(s)
    Functionality
    Temperature Consistency
    Heating Speed
    See all answers

    Review collected in partnership with Hydrotherm


    Jon A.

    Jon A.South East Queensland, QLD

    Excellent Product - Super Reliable and a Real Power Saver

    published

    We've had our Hydrotherm for more than 5 years and it hasn't skipped a beat. It works extremely well for a family of 3 (even with a water guzzling teenager in the house) and we've never run out of hot water. The pwer saving has been amazing. We're saving around 25% on our power bills. Highly recommended.

    Build Quality
    Noise Level
    Value for Money
    Household Size 3 person(s)
    Functionality
    Temperature Consistency
    Heating Speed
    See all answers

    matt

    matt

    • 2 reviews
    • Verified purchase

    amazing return on investment

    published

    Since having our hydrotherm installed 6 months ago our electricity bill has dropped by about 30% This is better than we could have imagined!!!!
    Being a family of 5 we use a lot of hot water and this unit has not let us down or run out once !!

    Purchased in January 2020 for $1,695.00.

    Build Quality
    Cleaning & Maintenance
    Noise Level
    Value for Money
    Household Size 5 person(s)
    Functionality
    Temperature Consistency
    Heating Speed
    See all answers
    1 comment
    Hydrotherm
    De Wet R.Hydrotherm

    Review collected in partnership with Hydrotherm


    Snickers M

    Snickers MSouth East Queensland, QLD

    • 2 reviews
    • 1 like

    Reliable, efficient and I think will save money long term

    published

    Our old heat pump H/w system rusted out and lost all water one night.Rang Hydrotherm next day and new system was here the following day. Operation so far is excellent providing a good supply of hot water, although can be noisy when it comes on at night. Purchased in January 2020.
    Bob lee
    Brisbane

    Purchased in January 2020 for $1,795.00.

    Noise Level
    Value for Money
    Household Size 2 person(s)
    Functionality
    Temperature Consistency
    Heating Speed
    See all answers
    1 comment
    Hydrotherm
    De Wet R.Hydrotherm

    The reviewer stated that an incentive was offered for this review


    Ken Nicholls

    Ken NichollsCentral Queensland, QLD

    • Verified purchase

    Fit for purpose.

    published

    The old hot water system died and had to be replaced and moved to the outside. The unit has been reliable and has been saving us money on the Electricity bill. We have 2 people normally and up to 8 with visitors - no problem with temp so far.

    Purchased in February 2020.

    Build Quality
    Cleaning & Maintenance
    Noise Level
    Value for Money
    Household Size 2 person(s)
    Functionality
    Temperature Consistency
    Heating Speed
    See all answers
    1 comment
    Hydrotherm
    De Wet R.Hydrotherm

    Review collected in partnership with Hydrotherm

    • Verified purchase

    Reliable, efficient.

    published

    No issues with function or efficiency.
    Water pressure can sometimes be swamped by the cold pressure that makes the mix a challenge at the shower head.
    Our unit is outside and, after rain, there is standing water on the top. There would be some advantages of having a sloping top to address this.

    Purchased in February 2020.

    Build Quality
    Cleaning & Maintenance
    Noise Level
    Value for Money
    Household Size 3 person(s)
    Functionality
    Temperature Consistency
    Heating Speed
    See all answers
    1 comment
    Hydrotherm
    De Wet R.Hydrotherm

    Review collected in partnership with Hydrotherm

    Chris Doig

    Chris DoigCentral Highlands and Goldfields, VIC

    • Verified purchase

    Efficient and effective if a bit noisy

    published

    The unit has worked very well for the past five months in both hot and very cold conditions - down to zero deg. Our only reservation is that if all else inside and outside is quiet, the unit is a more audible than we expected.

    Purchased in January 2020 for $1,800.00.

    Build Quality
    Cleaning & Maintenance
    Noise Level
    Value for Money
    Household Size 1 person(s)
    Functionality
    Temperature Consistency
    Heating Speed
    See all answers
    1 comment
    Hydrotherm
    De Wet R.Hydrotherm

    Review collected in partnership with Hydrotherm


    Helen Hurwood

    Helen HurwoodGreater Melbourne (Outer), VIC

    • Verified purchase

    Still getting use to it

    published

    Not sure of the benefits of daytime heating with 8 solar panels in the Victorian winter! Also with occasional high demand and how to adjust things if it's not on automatic.

    Purchased in February 2020 at on line.

    Build Quality
    Cleaning & Maintenance
    Noise Level
    Household Size 1 person(s)
    Functionality
    Temperature Consistency
    Heating Speed
    See all answers
    1 comment
    Hydrotherm
    De Wet R.Hydrotherm

    Review collected in partnership with Hydrotherm


    Judi R.

    Judi R.South East Queensland, QLD

    • Verified purchase

    Great on power use. Perhaps a bit too hot if anything

    published

    I am finding a little noisy at night now. The weather is colder overnight and running is much longer. Water temperature is constant perhaps a bit too hot for me. Overall I am happy with the system and the extra warranty is good. I would recommend a hydrotherm to my friends as I am happy with with it.

    Purchased in January 2020.

    Build Quality
    Cleaning & Maintenance
    Noise Level
    Value for Money
    Household Size 1 person(s)
    Functionality
    Temperature Consistency
    Heating Speed
    See all answers
    1 comment
    Hydrotherm
    De Wet R.Hydrotherm

    Review collected in partnership with Hydrotherm


    Drew

    Drew

    • 2 reviews
    • 1 like
    • Verified purchase

    Ability to schedule heating periods is unique

    published

    The ability to program when the system heats is great. We don't need 60 degrees 24/7 just morning and evening so I only have it on from about 3-7 morning and night.
    It is a bit louder than our previous heat pump. Not a problem for us but if we had a close neighbor it could be an issue.

    Love the extra warranty which is better than any other system I could find.

    Overall very happy.

    Purchased in January 2020 at Hydrotherm.

    Build Quality
    Noise Level
    Value for Money
    Household Size 4 person(s)
    Functionality
    Temperature Consistency
    Heating Speed
    See all answers
    1 comment
    Hydrotherm
    De Wet R.Hydrotherm

    Review collected in partnership with Hydrotherm


    Andrea Cally

    Andrea CallyNorthern Region, NSW

    • Verified purchase

    great product

    published

    Quite good and uses very little power, great to combine with Solar system for reduction of your bills.

    Would recommend this product to those that are looking for an energy efficient system.

    Purchased in November 2018.

    Build Quality
    Cleaning & Maintenance
    Noise Level
    Value for Money
    Household Size 5 person(s)
    Functionality
    Temperature Consistency
    Heating Speed
    See all answers
    1 comment
    Hydrotherm
    De Wet R.Hydrotherm

    Review collected in partnership with Hydrotherm

    Bill Doyle

    Bill DoyleSouth East Queensland, QLD

    • 2 reviews
    • Verified purchase

    Best thing ever, saves a fortune in heating bills. Excellent service too. Highly recommended

    published

    Had one of these fitted at my own house several years ago. It saves so much money. I decided to install one in the rental too. Still the same excellent service. Very pleased with the product and the results.

    Purchased in March 2020 for $1,600.00.

    Build Quality
    Cleaning & Maintenance
    Noise Level
    Value for Money
    Household Size 4 person(s)
    Functionality
    Temperature Consistency
    Heating Speed
    See all answers

    Review collected in partnership with Hydrotherm

    Jipped and angry

    Jipped and angryMelbourne

    • 13 reviews
    • Verified purchase

    Highly recommend Hydrotherm hot water system

    published

    Very efficient hot water service, economical to use, even though we chose one of the larger units. Copes well with continuous demand. Coupled with our solar power we now have free hot water as well as energy. Being made in Queensland is also a bonus knowing we are supporting local manufacturers. Very reasonable shipping fee to Victoria.

    Purchased in January 2020.

    Build Quality
    Cleaning & Maintenance
    Noise Level
    Value for Money
    Household Size 3 person(s)
    Functionality
    Temperature Consistency
    Heating Speed
    See all answers

    Review collected in partnership with Hydrotherm


    Hydrotherm heat pump HW systems - Gold Coast

    published

    The service provided by this company is first rate. We have a unit installed in Chapel Hill Brisbane Our low temp alarm failed and the company had someone out to fix it and do a full service the very next morning. The HP has been superb and enables us to maximise our solar FIT. Definitely a no brainer if you are retrofitting a house replacing a conventional HWC.

    Purchased in May 2014 for $1,200.00.

    Build Quality
    Cleaning & Maintenance
    Noise Level
    Value for Money
    Household Size 2 person(s)
    Functionality
    Temperature Consistency
    Heating Speed
    See all answers

    Frank Yarsley

    Frank YarsleySouth East Queensland, QLD

    • Verified purchase

    Works effectively and suites what we needed exactly

    published

    We have not run out of hot water. It runs around 58-60 degrees most of the time. Lately, it has been cloudy (6 days straight and starting to cool down), with no negative impact.

    Purchased in December 2018 at Hydrotherm for $1,695.00.

    Build Quality
    Noise Level
    Value for Money
    Household Size 3 person(s)
    Functionality
    Temperature Consistency
    Heating Speed
    See all answers

    Review collected in partnership with Hydrotherm


    • Verified purchase

    So far so good, our electricity bill has been slashed since using the hydrotherm

    published

    We have had no issues with the demand for hot water and the water is always hot even though we have it programmed to only run during the day when our solar is on.

    Purchased in November 2018.

    Build Quality
    Cleaning & Maintenance
    Noise Level
    Value for Money
    Household Size 4 person(s)
    Functionality
    Temperature Consistency
    Heating Speed
    See all answers

    Review collected in partnership with Hydrotherm


    CraigStar

    CraigStarSouth East Queensland, QLD

    • Verified purchase

    Perfect Hot Water In Stainless

    published

    Our Hydrotherm works seamlessly behind the scene. Had the product delivered within days and installed by my local plumber. Simple instructions (with the exception of the surprise inline filter) our household was back up and running. There are four in the house, we are not big hot water users so the unit will run only when required, for us this is every second day in summer and daily in winter. The unit is quiet when in operation compared to our old heat pump. The programming instructions were clear and after some initial set up we have never run out of hot water and the unit runs in the heat of the day using less power. Top marks in our book so far.

    Purchased in March 2018.

    Build Quality
    Noise Level
    Value for Money
    Household Size 4 person(s)
    Functionality
    Temperature Consistency
    Heating Speed
    See all answers
    2 comments
    Hydrotherm
    De Wet R.Hydrotherm
    CraigStar
    CraigStar

    Thanks for the heads up. Our instructions /owners manual did not contain the details of the inline filter but the unit had a sticker on the side that requested one be installed. All sorted now.

    Review collected in partnership with Hydrotherm


    Page 2 of 6

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    Questions & Answers

    F Maher

    F Maherasked

    I have sent three emails to [email protected] and still no response after more than 40 days!! Any reason?
    I thought that’s better to ask a question before leaving a bad review.

    1 answer
    Hydrotherm
    De Wet R.Hydrotherm

    Hi F Maher,

    Please can you check your emails for a request for you contact details so we can follow this up for you. Sorry for the delay in getting back to you, I will follow up your request as soon as possible.

    Kind Regards,
    The Hydrotherm Team


    Jon

    Jonasked

    Hi. We have a hydrotherm system but over the last few days the alarm keeps going off continually, creating complaints from our neighbours. The water still heats but the alarm will not stop.

    1 answer
    Jon A.
    Jon A.

    Hi,
    Oddly enough just days after I posted my review I've had a problem with my Hydrotherm Volt unit. The alarm kept going off and annoying my neighbours. On the control panel (lower right hand of the screen) where the temperature normally is - you'll see a number A1 - A5. These are the Alarm Error Codes. Check which alarm error code you're getting and then call Hydrotherm and they'll be abel to advise on the best solution. I had an A5 last week and it was quite easy to reset the Low/High Pressure switch which has fixed that problem. However, I've since discovered there is a leak in the tank. I contacted Hydrotherm to activate the Warranty and while the contact staff have been fantastic the people looking after the Warranty have been less obliging. They demanded various photos, the original Credit Card receipt from 5 years ago, the original Solar Certificate and so on. Luckily I managed to find these documents but it appears the 15 years Warranty has so many exclusions I may have trouble getting it replaced or fixed under their service agreement. I'll keep you posted.


    Ant

    Antasked

    My alarm went off last night so i pushed the on / off button once, has the system been off all day ? As my water is warm not hot

    1 answer
    Hydrotherm
    De Wet R.Hydrotherm

    Hi Ant,

    I believe you might need to adjust a setting there. Please contact us directly on 1300 769 904 or [email protected] and we'll be able to assist you as soon as possible with any service needs.

    Kind Regards,
    The Hydrotherm Team


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