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PhilipSouth East Queensland, QLD
- Verified purchase
Low power usage
Unit works well if always on. If turned off over night I find the water cools quickly and needs to be turned on for 2 hours before the water is hot again for showers and dishes. Power consumption is lower than other brands I have used.
Purchased in May 2021 at Hydrotherm.
3 comments
Hi, To rectify the problem I did change the timer. I was just surprised by how much the water cooled over night. I am very happy with the system but still getting use to its habits. Thanks Philip
De Wet R.Hydrotherm
Thanks for the response Phil. As for your system cooling down overnight (with no hot water being used), our system’s tank temperature should not be dropping more than 1-5°C unless something is drainin... Read more
g the hot water. This is particularly in South East Queensland with our warmer climates. If the temperature is dropping significant amounts, there may be a leaking somewhere in your hot water line and we would recommend giving us a call to discuss. Kind Regards, The Hydrotherm TeamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Hydrotherm
PaulRichmond-Tweed, NSW
- Verified purchase
Very happy with Hydrotherm
We've been using Hydrotherm for four months now and it's been great. It was delivered quickly and the recommended installer for the Northern Rivers area in NSW did a really good job. It's been running without a hitch since being installed.
Purchased in May 2021.
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Review collected in partnership with Hydrotherm
MartyPort Macquarie
- 5 reviews
- 3 likes
Singing in the shower Hydrotherm
I love my showers, they are the best part of my day, turn on the hot water, close my eyes and let the hot water soothe my body, they wake me up in the morning and relax me at night, so the horror of walking into the shower in the morning, turning the taps on and having no hot water is a terrible thought, but it happens and it happened to me, our old hot water system was 12 years old and it was a good system but signs of age were showing but her sudden demise was a shock to my system so was the cold shower I had that morning, so my search began ...Read more
for a new hot water system, I did the usual thing going to all the plumbing suppliers, the prices I was getting quoted were more of a shock to me than the cold shower I had that morning, I went home and started my google expedition to find an affordable and reliable replacement, The first thing I found out is that the popular brand names I grew up with rated very low in peoples opinions with systems failing within 2 years or less, I visited ieatwords.com.au and that is when I first came across the Hydrotherm hot water system, I had never heard of them but reading about them on product review and visiting their website it was a no brainier to buy one. firstly the price when the rebate is factored in is unbeatable and I would say for the tank size is the cheapest on the market, secondly is the fact that the system has a stainless steel tank and outer casing, no other system offers that for the price, the heat pump system is manufactured by a leading brand name company and the reviews online were very favorable. I put the order in and took the plunge. the system arrived quickly and was installed professionally, hot showers here I come. It has been around 12 months now and I am happy to report that the system has been great, turn the taps on and hot water is there, this may sound simplistic but in reality that is the whole point of a hot water system. I did have to tweak the system a bit so it started up sooner so as I did not run out of hot water, I take long showers, So I must say that it is not without a few flaws, firstly in has a 4 hour cycle time, this means that when it starts up it runs for 4 hours regardless of how much hot water you have used, not a big problem but worth noting, secondly is that it is a bit noisy, now all heat pump style systems are noisy due to the fan and compressor running, this is not a problem as long as the system is not near your bedroom window, Thirdly the stainless steel outside casing is showing some signs of rust runs, (cheaper stainless steel) not a problem so far and can be easily cleaned off (our system is installed under cover and not exposed to the weather). when visitors visit for Xmas the last person can have just a warm shower as the hot water runs out but this is related to the size of the tank not the system in general, having said that, I am so far very happy with the Hydrotherm hot water system, i hope it lasts 10 years and I currently see no reason why it wouldn't so far, so to date I am Happy, and considering the purchase price I will say, very happy. I rate it around 8/10Purchased in March 2021 for $1,200.00.
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Michael HowardMurrumbidgee Region, NSW
- Verified purchase
Great water heater
I was looking for an efficient way to use the power produced from the solar panels Hydrotherm was the perfect solution and easily programmed to heat in sunlight hours thank you Hydrotherm
Purchased in April 2021 for $1,950.00.
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Review collected in partnership with Hydrotherm
Jon A.South East Queensland, QLD
Excellent Product - Super Reliable and a Real Power Saver
We've had our Hydrotherm for more than 5 years and it hasn't skipped a beat. It works extremely well for a family of 3 (even with a water guzzling teenager in the house) and we've never run out of hot water. The pwer saving has been amazing. We're saving around 25% on our power bills. Highly recommended.
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matt
- 2 reviews
- Verified purchase
amazing return on investment
Since having our hydrotherm installed 6 months ago our electricity bill has dropped by about 30% This is better than we could have imagined!!!!
Being a family of 5 we use a lot of hot water and this unit has not let us down or run out once !!
Purchased in January 2021 for $1,695.00.
1 comment
De Wet R.Hydrotherm
Hi Matt,
Great to hear about your 30% reduction in overall electricity bills. Our customers typically see the biggest reduction in their power bills in their wintertime quarterly bills, as it’s the t... Read more
ime of the year when you’re using the most hot water. Therefore, we’d expect that you’d see that reduction to increase even more so in your next electricity bill.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Hydrotherm
Snickers MSouth East Queensland, QLD
- 2 reviews
- 1 like
Reliable, efficient and I think will save money long term
Our old heat pump H/w system rusted out and lost all water one night.Rang Hydrotherm next day and new system was here the following day. Operation so far is excellent providing a good supply of hot water, although can be noisy when it comes on at night. Purchased in January 2022.
Bob lee
Brisbane
Purchased in January 2021 for $1,795.00.
1 comment
De Wet R.Hydrotherm
Hi Bob,
Thank you for leaving a review of our product.... Read more
Our system has two different heating modes, AUTO and ECON. Your Hydrotherm will start to heat in AUTO mode whenever the tank water temperature drops below 50°C, which can happen day or night. ECON mode works the same in that the system will heat when the tank water temperature drops below 50°C, but ONLY during the timer periods specified. Running our system in ECON mode, specifically during the day, has numerous advantages: 1. The system will run up to 25% more efficiently in the day when ambient air temperatures are higher. 2. The system is less likely to cause any disturbances during the day. 3. The less you run any appliance, the better. 4. If you do have Solar PV, then your Hydrotherm system can ran off the power produced from it. The factory default timer period for ECON mode is set at 10:00 to 18:00. Because the tank capacity is 275L, only one heating cycle of approximately 2-3 hours per day should be needed for your household of two people. Therefore we’re confident that the factory default timer period will be more than enough time for the system to recover. Finally, there are also other back-end setting and factors we can change to reduce the noise produced by our system. If you have 5 minutes free, please call us when you’re in front of your system on 1300 769 904 so we can assist with this. Kind Regards, The Hydrotherm TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Ken NichollsCentral Queensland, QLD
- Verified purchase
Fit for purpose.
The old hot water system died and had to be replaced and moved to the outside. The unit has been reliable and has been saving us money on the Electricity bill. We have 2 people normally and up to 8 with visitors - no problem with temp so far.
Purchased in February 2021.
1 comment
De Wet R.Hydrotherm
Hi Ken,
Thank you for leaving a review of your Hydrotherm system. ... Read more
In reference to the noise levels, there are multiple adjustments we can make to the system to reduce any disturbances. Please give us a call on 1300 769 904 when you have five minutes free next and we can do this for you. Kind Regards, The Hydrotherm TeamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Hydrotherm
- Verified purchase
Reliable, efficient.
No issues with function or efficiency.
Water pressure can sometimes be swamped by the cold pressure that makes the mix a challenge at the shower head.
Our unit is outside and, after rain, there is standing water on the top. There would be some advantages of having a sloping top to address this.
Purchased in February 2021.
1 comment
De Wet R.Hydrotherm
Hi NF,
Thank you for spending time to leave a review of our system. ... Read more
In reference to your issues with the water pressure, there is actually no component in the Hydrotherm system which regulates the water pressure. Therefore it would be best to have a chat with your installing plumber as it may be a valve or mixer. It’s likely something minor that they’d be able to easily rectify. Thank you for your feedback regarding water pooling on top of the lid. It has been passed onto our engineers. Kind Regards, The Hydrotherm TeamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Hydrotherm
Chris DoigCentral Highlands and Goldfields, VIC
- Verified purchase
Efficient and effective if a bit noisy
The unit has worked very well for the past five months in both hot and very cold conditions - down to zero deg. Our only reservation is that if all else inside and outside is quiet, the unit is a more audible than we expected.
Purchased in January 2021 for $1,800.00.
1 comment
De Wet R.Hydrotherm
Hi Chris,
Thank you for leaving a review of Hydrotherm. ... Read more
There are multiple settings and environmental factors we can go over to help reduce the noise level of our system. Please give us a call on 1300 769 904 when you’ve got 5 minutes free next and we can make these changes with you. Kind Regards, The Hydrotherm TeamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Hydrotherm
Helen HurwoodGreater Melbourne (Outer), VIC
- Verified purchase
Still getting use to it
Not sure of the benefits of daytime heating with 8 solar panels in the Victorian winter! Also with occasional high demand and how to adjust things if it's not on automatic.
Purchased in February 2021 at on line.
1 comment
De Wet R.Hydrotherm
Hi Helen,
Thank you kindly for leaving a review of our system. ... Read more
With regards to your comment about needing to adjust the unit for periods of higher demand, we can definitely help you optimise your system so that you won’t need to do it yourself manually. There are backend setting which can assist with this. Please call us on 1300 769 904. Kind Regards, The Hydrotherm TeamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Hydrotherm
Judi R.South East Queensland, QLD
- Verified purchase
Great on power use. Perhaps a bit too hot if anything
I am finding a little noisy at night now. The weather is colder overnight and running is much longer. Water temperature is constant perhaps a bit too hot for me. Overall I am happy with the system and the extra warranty is good. I would recommend a hydrotherm to my friends as I am happy with with it.
Purchased in January 2021.
1 comment
De Wet R.Hydrotherm
Hi Judi,
Thank you for leaving a review of our product. Just a couple of notes and questions about your system and installation:... Read more
1. Regarding your comment about the system taking longer to run overnight in wintertime, we'd strongly recommend that you make use of the system's ECON MODE if you haven't already. The ECON MODE works using the in-built timers so that the system runs only during specified hours. Running the system specifically in the day is not only considerably more efficient but also less likely to disturb anyone. If your household is less than 4 people and you have just the standard type of shower heads, it would be very unlikely that you’d run out of hot water using ECON MODE in the daytime. Please give us a call on 1300 769 904 if you do need assistance setting the system up in ECON MODE. 2. In reference to the noise levels, as I just mentioned setting the system up in ECON MODE is less likely to disturb anyone. Additionally, there are other settings and environmental factors which we can check to minimise the noise produced by our systems. Please also give us a call on 1300 769 904 for assistance. 3. All hot water systems are required by law to heat up to at least 60°C in order to control Legionnaire’s disease. However all hot water systems are also required a safety valve called a tempering valve which mixes cold water between your hot water system and your house, to ensure that the incoming water is no hotter than 50°C (to prevent scalding). Tempering valves do sometimes require adjusting even after installation. If you think your water is too hot, we’d recommend getting in touch with your installing plumber for their assistance to do this adjustments. If there is anything else at all that you need, please let us know. Kind Regards, The Hydrotherm TeamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Hydrotherm
Drew
- 2 reviews
- 1 like
- Verified purchase
Ability to schedule heating periods is unique
The ability to program when the system heats is great. We don't need 60 degrees 24/7 just morning and evening so I only have it on from about 3-7 morning and night.
It is a bit louder than our previous heat pump. Not a problem for us but if we had a close neighbor it could be an issue.
Love the extra warranty which is better than any other system I could find.
Overall very happy.
Purchased in January 2021 at Hydrotherm.
1 comment
De Wet R.Hydrotherm
Hi Drew,
Thanks for spending you time reviewing Hydrotherm. ... Read more
Just a note regarding the noise levels, using the ECON MODE and the in-built timers is a good first step in limiting any potential disturbances. There are additional settings and environmental which can adjusted to again reduce noise from our systems. Please call us on 1300 769 904 and we will be able to assist over the phone in under 5 minutes. Kind Regards, The Hydrotherm TeamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Hydrotherm
Andrea CallyNorthern Region, NSW
- Verified purchase
great product
Quite good and uses very little power, great to combine with Solar system for reduction of your bills.
Would recommend this product to those that are looking for an energy efficient system.
Purchased in November 2021.
1 comment
De Wet R.Hydrotherm
Hi Andrea,
Thank you for leaving a review of your Hydrotherm system. Glad to hear you're utilising the ECON MODE in tandem with your Solar system to maximise your savings. ... Read more
In reference to the noise levels of your system, having the system on ECON MODE is something we’d recommend just like you’ve already done. There are additional settings and environmental which can adjusted to again reduce noise from our systems. Please call us on 1300 769 904 and we will be able to assist over the phone in under 5 minutes. Kind Regards, The Hydrotherm TeamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Hydrotherm
Bill DoyleSouth East Queensland, QLD
- 2 reviews
- Verified purchase
Best thing ever, saves a fortune in heating bills. Excellent service too. Highly recommended
Had one of these fitted at my own house several years ago. It saves so much money. I decided to install one in the rental too. Still the same excellent service. Very pleased with the product and the results.
Purchased in March 2021 for $1,600.00.
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Review collected in partnership with Hydrotherm
Jipped and angryMelbourne
- 13 reviews
- Verified purchase
Highly recommend Hydrotherm hot water system
Very efficient hot water service, economical to use, even though we chose one of the larger units. Copes well with continuous demand. Coupled with our solar power we now have free hot water as well as energy. Being made in Queensland is also a bonus knowing we are supporting local manufacturers. Very reasonable shipping fee to Victoria.
Purchased in January 2021.
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Review collected in partnership with Hydrotherm
Hydrotherm heat pump HW systems - Gold Coast
The service provided by this company is first rate. We have a unit installed in Chapel Hill Brisbane Our low temp alarm failed and the company had someone out to fix it and do a full service the very next morning. The HP has been superb and enables us to maximise our solar FIT. Definitely a no brainer if you are retrofitting a house replacing a conventional HWC.
Purchased in May 2021 for $1,200.00.
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Frank YarsleySouth East Queensland, QLD
- Verified purchase
Works effectively and suites what we needed exactly
We have not run out of hot water. It runs around 58-60 degrees most of the time. Lately, it has been cloudy (6 days straight and starting to cool down), with no negative impact.
Purchased in December 2021 at Hydrotherm for $1,695.00.
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Review collected in partnership with Hydrotherm
- Verified purchase
So far so good, our electricity bill has been slashed since using the hydrotherm
We have had no issues with the demand for hot water and the water is always hot even though we have it programmed to only run during the day when our solar is on.
Purchased in November 2021.
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Review collected in partnership with Hydrotherm
CraigStarSouth East Queensland, QLD
- Verified purchase
Perfect Hot Water In Stainless
Our Hydrotherm works seamlessly behind the scene. Had the product delivered within days and installed by my local plumber. Simple instructions (with the exception of the surprise inline filter) our household was back up and running. There are four in the house, we are not big hot water users so the unit will run only when required, for us this is every second day in summer and daily in winter. The unit is quiet when in operation compared to our old heat pump. The programming instructions were clear and after some initial set up we have never run out of hot water and the unit runs in the heat of the day using less power. Top marks in our book so far.
Purchased in March 2021.
2 comments
De Wet R.Hydrotherm
Hi Craig,
Thank you for spending your time to leave a review.... Read more
Just a note, the inline filter has been removed as it's been made redundant due to the self cleaning design of our system. The manual has subsequently been updated to omit mentioning the inline filter. Thank you. Kind Regards, The Hydrotherm TeamThanks for the heads up. Our instructions /owners manual did not contain the details of the inline filter but the unit had a sticker on the side that requested one be installed. All sorted now.
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Review collected in partnership with Hydrotherm
Questions & Answers
F Maherasked
I have sent three emails to [email protected] and still no response after more than 40 days!! Any reason?
I thought that’s better to ask a question before leaving a bad review.
1 answer
De Wet R.Hydrotherm
Hi F Maher,
Please can you check your emails for a request for you contact details so we can follow this up for you. Sorry for the delay in getting back to you, I will follow up your request as soon as possible.
Kind Regards,
The Hydrotherm Team
Jonasked
Hi. We have a hydrotherm system but over the last few days the alarm keeps going off continually, creating complaints from our neighbours. The water still heats but the alarm will not stop.
1 answer
Hi,
Oddly enough just days after I posted my review I've had a problem with my Hydrotherm Volt unit. The alarm kept going off and annoying my neighbours. On the control panel (lower right hand of the screen) where the temperature normally is - you'll see a number A1 - A5. These are the Alarm Error Codes. Check which alarm error code you're getting and then call Hydrotherm and they'll be abel to advise on the best solution. I had an A5 last week and it was quite easy to reset the Low/High Pressure switch which has fixed that problem. However, I've since discovered there is a leak in the tank. I contacted Hydrotherm to activate the Warranty and while the contact staff have been fantastic the people looking after the Warranty have been less obliging. They demanded various photos, the original Credit Card receipt from 5 years ago, the original Solar Certificate and so on. Luckily I managed to find these documents but it appears the 15 years Warranty has so many exclusions I may have trouble getting it replaced or fixed under their service agreement. I'll keep you posted.
Antasked
My alarm went off last night so i pushed the on / off button once, has the system been off all day ? As my water is warm not hot
1 answer
De Wet R.Hydrotherm
Hi Ant,
I believe you might need to adjust a setting there. Please contact us directly on 1300 769 904 or [email protected] and we'll be able to assist you as soon as possible with any service needs.
Kind Regards,
The Hydrotherm Team
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De Wet R.Hydrotherm
Hi Philip,
Thanks for leaving a review. ... Read more
As for your issue with running out of hot water in the morning, it’s likely to due to a simple setting on the system that needs to be changed on the system (e.g. adjusting heating modes or timers etc.). If you could please give us a call on 1300 769 904 we should be able to rectify the issue in 5-10 minutes. Kind Regards, The Hydrotherm Team