iHerb (page 3 of 10)

Was sent the wrong product in my last order from iHerb. Have attempted 3 times to return the product via the iHerb app completing all the required forms and adding a photo as evidence of what I received. Three times their team declined my request without any reason. I am now out of pocket and left with a product I do not want. I will be sourcing the product from somewhere else. I do not recommend iHerb.

I've been buying from iHerb for a while but the last time was absolutely terrible.

I had spent a lot of time carefully selecting products during the last Cyber Sale, as they advertised 15% off and free shipping. Then, when I assembled my cart and applied the Cyber discount, it turned out to be just a few dollars on a $200 order as most items 'weren't eligible'. I still decided to go ahead with the purchase, but then the Free Shipping (as was stated at the bottom of my order) also turned out not to be free. While I was trying to sort this out, ...

FAKE 20% DISCOUNT... NOTHING IS IN STOCK!!!!!!
There is a 20% storewide sale but all the items I am after are surprisingly out of stock. And will be back on the shelves after the sale ends.... 2nd December 2021. Yeah right. A bit suspicious about this and looks like it's just clickbait to get you to to buy other products that are not as popular... I'll be putting this on google and product reviews. And in future looking for a new supplier. iHerb has lost a loyal customer.
iHerb can cancel my account, I couldn't care less.

iHerb has terrific customer service and prices, I order all my supplements from iHerb in the US, it is cheaper and quicker than ordering locally in Australia (P.S Australia Post takes ALOT longer to deliver domestically than it takes to order from iHerb in the US)

I have been buying my supplements from iHerb regularly for the last couple of years & never had a problem.
They are great highly recommend them.

I’ve been order with Iherb for the past two years without any issues. If you placed an order during Covid the shipping would have taken much longer than normal which is to be expected. Pre Covid my orders were delivered within 7 working days, shipping is also cheap! Items can be tracked via the Aus post for convenience. I order melatonin regularly I find their prices on all products very good I usually spend more than $50 which gives me free shipping. I’ve noticed since Covid they have been running out of stock & sometimes it takes time for the...

I have had multiple shipping arrive damaged, which is fine as this sometimes happens. When it comes to getting a reship or refund, this is when this organisation fails.
The online refund system crashes and sometimes doesnt upload the pics
They decline your claim because there is no pictures. (Terrible, they should just contact me directly instead of having to do a new claim.
They then attempt to resolve it in the live chat and it still goes around in circles.
Wont be a repeat customer anymore after years of orders

my child loved the melotonin gummie and fell asleep with much ease in comparison to his normal medication. His Paediatrician done well by recommending thecompany and I’ll be thanking him soon too. They have a much better range that pharamcies here and also much more suited form of tablet.

Before my package came I didn't check reviews on this company, after reading them and seeing mostly negative reviews I quickly thought Ive been scammed. But for me when my package came it was all fine everything was in the box thankfully, took around a month or so to arrive which is fine considering it came from America to Australia during covid/lockdown. After reading the other reviews however I'm a bit put off repurchasing through iHerb even though my experience was fine. I don't think I will be recommending iHerb to family and friends unfortunately.

The company reliably deliver to Australia, provided you don’t use “US postal service”.

However you will be let down on a popular product that goes out of stock and remains out of stock.

Based on my experience, their notification service that you can set up to tell you when a given product is back in stock, is unreliable.

Email notifications: if you receive one can be lost in junk or promotional email.

SMS alerts: don’t work.
...

I have been using iherb for over 10yrs and my last few transactions have been rip offs!
They quote a price which I agree to pay and then over the next few weeks they notify me that not only can't they supply some of the items but end up billing me more than the original price!
Some business model iherb!
I will be going elsewhere in the future.

Have ordered from I Herb many times. Fast delivery and never an issue. My go to for good prices and products.

I started using iHerb in 2012. Their service was excellent, orders delivered correctly and on time. The last 2 orders I've received, there have been inferior products included that I've never ordered in all the time I've been dealing with them. However items I had ordered were missing. The most recent package had a damaged item, an inferior product which I never ordered, and an item ordered missing. I've reported this through the channels iHerb provides on my account page. My contact to iHerb has so far not been acknowledged, let alone an...

My order arrived and cleared customs quickly (about 3 days) - it's been 33 days now at "APPROVAL SHIPMENT OUT FOR CN DUTY SHIPMENT" and iHerb says it's not their problem. Never again. Better to support my local shops anyway.

I choose express deliver but they arrive crazy faster then I expect like 3 days after I place order then I got them arrived my home =)) so happy

On any other website I ordered from the default (if any default) transport was with the standard transport, the cheapest option. I knew my order should have free transport as it was over the Free transport $ limit they have advertised, however on my screen I didn't noticed the default to DHL (very expensive option - and for no good reason) of transport. Why they should provide the promised free transport?
I will not buy from them again.
My conclusion "dishonest".

5 days from order to delivery being received!! From USA to Australia… im blown away! It takes weeks to receive post within Australia, so i needed to call this awesome Supplier out!!! Also amazing prices & product selection, couldnt be happier!

Have been dealing with them for many years. They used to be great.
Since last year they have sunk to become the worst online shop ever.
No customer service. If your delivery is not being picked up, you only deal with robots.
I have sent several enquiries and only get responds from robots and it is always same stupid message under different names. No phone number either.
You guys think you saved money on customer service??? Guess what, you lose so much business that you will go under. I guarantee this...

I would be very hesitant to order with iherb again as their customer service is very poor. They do not notify of delivery updates so you have to check up on it yourself. Their “customer service” team is all via robot or email service and their replies to any concern is all generic. It has been a month and I still haven’t received my order so I can’t review wether it’s legit or not

- Price is nice and low.
- Freight from USA to AUS was like two days.

Great work guys, loving the range and service.

I bought a product almost a month ago to be delivered in Australia and went to chase it up with the customer service and I found out that product was apparently sent yesterday. I am not sure if this website is genuine. I would not recommend buying any products from this website.

I was not sure at first but I needed to try kids chewable vitamins all kinds because I couldn’t find it in store locally. They came on time and seems all good no problem and my child likes chewables comparing to liquids.
I wish they had stores across Australia.

After reading the countless negative reviews I decided to go ahead anyways and order baby eczema creams that aren't available in Australian stores or chemists. The prices on iherb were cheaper than Amazon & Ebay saving me hundreds of dollars. The order was well packaged & arrived before the expected date. Very happy with the service.

There’s a lot to buy from iherb. They have vitamins, skincare, haircare, groceries, socks, makeup, kitchen utensils, basically a lot of interesting and useful items we don’t get here. The prices are pretty reasonable, and you can take advantage of buying more to qualify for reduced price shipping.
The items I have bought have come packed well and there’s usually some little freebie like a small measuring cup set, a small ruler, a note pad or something. It’s not fancy, but it’s nice to receive a little bonus.
The package takes about 3-4 weeks to arrive, which is okay for me.

My iHerb account was hacked. They'd changed all of my details, including my email address, so I couldn't even reset my password. iHerb took the matter seriously and assisted me in reinstating the correct email so I could change my details back as well as change my password. In reference to their products, I buy most of my vitamins and health supplements, as well as snacks, special dietary need ingredients and beauty products through iHerb. They have amazing prices in comparison to what I'd pay locally and the delivery is pretty quick too. I recommend them to everyone, even strangers on the street! Truley. I saw a couple of young girls looking to buy particular makeup brushes with are 4 times more expensive here, and told them about iHerb.