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ImportAppliances Questions & Answers
15 questions from our users
Phoebe Cheungasked
Hi I am come from Hong Kong, I want to check how long does u take to deliver to Hong Kong if I buy your products?Is everything same when I compare the products buy in HK and Europe ?
4 answers
Mine arrived within the three weeks as stated. However, it took awhile for a friend (which I recommended, recently) to receive hers. Perhaps, six to eight weeks. It appears that they have difficulty sourcing the model. Best if you get in touch with supplier.
Yes you need to contact import appliances. Mine came 3 weeks
First L.ImportAppliances
Hi there,
Most of the time it takes between 1 - 4 weeks to source products from the manufacturer. Once they arrive in stock at our warehouse in Belgium we prepare them for shipping and express shipping to Hong Kong only takes a few days (3-4).
The products for sale on our website are the same or very similar to the models you'll find in your local stores.
But please don't hesitate to contact me ([email protected]) if you would like more info or have any further questions on specific models.
Kind regards,
Micha
Customer support
Fabasked
Hi there, how can I guarantee getting the same product here in Melbourne and is there any manufacturer warranty please.?
Fabian Secatore
1 answer
First L.ImportAppliances
Hi Fabian,
Thank you for your question. All models sold on our website are genuine Bosch, Siemens, Miele, Neff appliances. For more information on Australian warranty, please check our website: http://www.importappliances.com.au/warranty
Kind regards,
Micha
ssvasked
Are there any interest free term available for purchases?.
1 answer
First L.ImportAppliances
At this point in time, we do not offer any finance plans. We do, however, offer payment via credit card (Visa or Mastercard) which might let you pay off your appliances over a longer period of time. Please contact your credit card provider for more information.
Kind regards,
Micha
chrisasked
HI I,m looking to purchase either neef or bosch oven/steamer and oven/microwave.
Do you send to New Zealand and are the products available in white.
Thanks and Kind regards
Christine Mushet
1 answer
First L.ImportAppliances
Hi Chris,
Thank you for your question. Yes, we ship to New Zealand, for all products (and prices in NZD) available please have a look on our NZ website (http://www.importappliances.co.nz/). All our products on the NZ site include free shipping & any import taxes.
For our entire range of Neff combo steam ovens please have a look here: http://www.importappliances.co.nz/ovens.html?cat=14&ia_global_manufacturer=101
For our entire range of Neff combo microwave ovens please have a look here: http://www.importappliances.co.nz/ovens.html?cat=15&ia_global_manufacturer=101
For our entire range of Bosch combo steam ovens please have a look here: http://www.importappliances.co.nz/ovens.html?cat=14&ia_global_manufacturer=100
For our entire range of Bosch combo microwave ovens please have a look here: http://www.importappliances.co.nz/ovens.html?cat=15&ia_global_manufacturer=100
For all our white Bosch ovens please check: http://www.importappliances.co.nz/ovens.html?ia_global_colour=120&ia_global_manufacturer=100
Please don't hesitate to contact me (via [email protected]) if you have any further questions.
Kind regards,
Micha
mahendraasked
Is Braun MultiMix 3 Hand Mixer - HM3135WH
made in Germany?
1 answer
First L.ImportAppliances
Hi Mahendra,
Thank you for your question.
Sorry, we won't be able to help you with this.
At this point in time, we're only selling built-in kitchen appliances.
Please don't hesitate to contact me if you have any further questions.
Kind regards,
Micha
Jeanasked
I'm looking at buying a Neff steam combi oven. If it needs repairs after warranty expires who would I contact in Adelaide SA?
1 answer
First L.ImportAppliances
Hi Jean,
Thank you for your interest in our Neff products.
For repairs that are not warranty related or for repairs after the warranty period, you can just contact your local service agent.
All appliances sold on our website are very similar to the appliances sold local, so there shouldn't be any issues.
If you can e-mail me your full address then I can look up the closest Neff repair agent for you.
Please do not hesitate to contact me via e-mail ([email protected]) if you would have any further questions.
Kind regards,
Micha
Jasonasked
How long does it normally take for a respond from Import Appliance customer service ([email protected])? I have been waiting for more than 2 weeks and I still have not received any respond with regards to my warranty claim. Thanks.
1 answer
First L.ImportAppliances
Sorry to hear that you didn't receive a reply yet, we aim to reply to all emails within 1 business day. Please check your spam folder as sometimes emails do end up in spam. You can contact me directly on [email protected]
Willyasked
Hi I am from Victoria, Australia and am looking to buy a Siemens cooktop, EH975SZ17E, how do I check the security of the website?
Wilma
1 answer
First L.ImportAppliances
Dear Wilma, thanks for your interest in purchasing the Siemens EH975SZ17E (http://www.importappliances.com.au/EH975SZ17E.html). As for the security of our website please note that you all payments via Visa or Mastercard go through an encrypted connection (HTTPS / SSL) such that your credit card details cannot be intercepted. Alternatively you can also pay via bank transfer (either online or offline) to our Commonwealth Australia bank account. You can find a number of reviews on this website and on our Facebook page (https://www.facebook.com/ImportAppliances/). Please do not hesitate to contact me via e-mail ([email protected]) if you would have any further questions. Kind regards, Micha
Kamasked
Hi,
Thinking of buying a Bosch gas hob and electric ovens. Are they supplied with UK plugs? Will the warranty be valid in UK? If anything needs repairing, etc. would Bosch service engineer in UK be contracted to carry out work? Are there any other import charges to pay other then what is mentioned on your website? Are gas hobs compatible with the UK?
Many thanks!
Kam
1 answer
First L.ImportAppliances
Hi Kam,
Thank you for contacting ImportAppliances.
Sorry, we can't supply gas cooktops as gas standards are different in each country.
You can find some more information on http://www.importappliances.eu/cooktops/gas.html
Please let us know if you have any further questions ([email protected]).
Kind regards,
Micha
Customer Support
ImportAppliances
www.ImportAppliances.com
gothikasked
We are considering buying a NEFF induction stovetop plus oven from Importappliances, and would be interested to hear from others about their experience of getting a local electrician to connect them. Any problems or issues? Thanks for the feedback.
1 answer
The only issue (apart from ensuring the physical dimensions fit the space, clearance below the cook top and bench type as normal) is that induction cook tops can require a higher capacity circuit to operate than may be there with your standard cook top. This may mean an upgraded circuit capacity could be required, which could be a simple thing or a very difficult thing depending upon the wiring in your kitchen. I recommend checking with your electrician before you buy the unit to ensure all is OK with the circuit to avoid any potential nasty surprise of that type.
ScottyBasked
Hi. Some of your products, ie: Siemens kitchen appliances have 5 year warranties when purchased in Australia. Is the two year warranty generic "EU" or a genuine manufactures coverage?
2 answers
2yr manufacturer's warranty for the IA purchased products. Do the price comparison and you'll see that warranty differences are a red herring. I could have bought two of everything from IA for the price of one bought in Australia. Local suppliers have extended their warranty since the entry of grey imports as an attempt to protect their market share. You decide.
First L.ImportAppliances
Hi Scotty,
Thank you for your question.
ImportAppliances is a Belgian company, we're selling appliances direct form the European manufacturers.
Most manufactures (ie Siemens) in Europe only offer 2 years of manufacturer's warranty.
They do sell an extended warranty plan, but that's only available for customers within Europe.
All appliances sold on our website are very high quality though, so the chance that you would ever need the 2 (or 5) year warranty is very small.
For more information about our warranty please check the website: http://www.importappliances.com.au/warranty/
Please let me know if you have any further questions, you can contact me on [email protected]
Kind regards,
Micha
elizabeth dreverasked
We have just moved and the house has an "AEG 'O' -FAVORIT 6150 DISHWASHER weare not sure how to use same, does it have any specific requrements for use? thanks.Liz
1 answer
First L.ImportAppliances
Hi Liz,
Thank you for your questions.
I had a look but couldn't find a user manual for this dishwasher (we never sold this model), but I would recommend to contact AEG Australia (http://www.aegaustralia.com.au/Support/), they should be able to email you a user manual.
Kind regards,
Micha
The Cleaning Ladyasked
Why do you not have a registered business name or Australian company? You should have a registered BN to do business in Australia. Even your previous trademark application has lapsed.
1 answer
First L.ImportAppliances
Hi there,
ImportAppliances is Belgian company and ships appliances directly from Europe to customers around the world (see our website: You can compare us to most other webshops based overseas which ship to Australia. The main difference is that, unlike other webshops, ImportAppliances offers free shipping and pays for any Aussie import taxes (http://www.importappliances.com.au/import_taxes/).
Please get in touch via e-mail, phone or chat if you have any further questions or concerns.
Kind regards,
Micha
Scottygirlasked
Would importing kitchen appliances to Tasmania present any problems. Extra costs? Can you please explain the term of warranties on imported electricals - ovens, rangehoods, microwaves etc.
3 answers
First L.ImportAppliances
Thanks for your question.
ImportAppliances offers free shipping to anywhere in Australia, also to Tasmania. Please note that in very remote areas packages might get delivered to the local post office.
The price you see on our website includes everything: the product, shipping, tax, gst & other import charges.
You won't have to pay anything extra when the package gets delivered.
Please check our website for more information about our warranty:
http://www.importappliances.com.au/warranty
If you have any more questions about ImportAppliances, please feel free to contact us via [email protected].
Kind regards,
Micha
You would need to contact Import Appliances direct to answer your questions. Regarding the shipping, the price quoted on the website includes shipping and, I think it specifies anywhere in Australia. The warranty appears pretty much on a par with anything purchased locally but you can always ask a question by contacting them on their website http://www.importappliances.com.au/ You will receive an answer very quickly.
These questions should be directed to the seller of the appliances for warranties and transport costs.
ET34asked
Do I import from Belguim or do I buy from a australian based company ?
There is a australian approval number required and compatible doesn,t make it legal, this is my understanding.
3 answers
The address on the accompanying invoices had an address in Belgium but, as you can see from the Import Appliances website, the importer is based in Australia. I suggest that, if you are concerned, you make an enquiry on the website, they are very prompt in replying.
First L.ImportAppliances
Thanks for your question.
ImportAppliances is a Belgian company, if you're buying appliances on our website, you personally import them into Australia.
For personal imports there is no need for Australian certification. These certificates are only required for goods which are offered for resale in Australia.
ImportAppliances guarantees that all products sold on our website are safe (all appliances have a European CE-mark) and can be used in Australia.
All electrical appliances are compliant with the Australian voltage and frequency. Just mind that electrical appliances need to be hooked up by a licensed electrician, as they don't have a power plug.
Please don't hesitate to contact us if you have any further questions:
[email protected]
Kind regards,
Micha
If purchasing a product for private use, it can be purchased from overseas. If purchasing for on-selling or for a company to be used in the business, it must be purchased in Australia. Check with the Workplace Health and Safety office in your state for a ruling if you need more information. We were told in Queensland it wasn't illegal to purchase from overseas for private use, however they did recommend purchasing in Australia. We checked with our electrician that he was happy to install before going ahead with the overseas purchase. The price difference made the decision to purchase from overseas an easy one.
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