I have an investment property insured with Ing landloard insurance. They pretty good in direct debiting. My property was vandalised and someone broke the window pane. I made a claim of 650$ with ING based on the repairs cost. I have to pay excess fee of 500$ which is still fine. My claim was processed but amazingly from subsequent months my monthly premium got bumped up by 30$ just because I made a claim. So ING still made money out of my situation apart from monthly direct debiting.

After having home and contents insurance, they have now decided they can no longer cover us. We no longer fall into the area they which to cover. Taking my money every month was not an issue. Now I have 2 weeks to find another company. I feel they only want to take your money with no support. Phoned to make a claim over 12 months ago, and was told that it was not worth the paperwork. To just go and buy another TV. Really??

Policy wording is contradictory. Tried to claim on a laptop I dropped causing screen damage. I had listed it as specified. I also have accidental damage. Specified items wording says that items are covered up to sum insured. Accidental Damage specifically states computer glass is covered. When I tried to claim I was told I didn't have a claim as laptops are not covered and cant be covered. Funny no one mentioned that when I paid the extra premium to have my 3 laptops specified. I am almost glad I dropped it so early in my policy so I know that I am not covered for what I thought I was. Very disappointing especially considering I love their banking.

The sales lady was so nice when I called to buy my insurance. Her name was Christine or Chrystal I think but they’re here in Brisbane! it was good to talk to someone local. I asked a lot of questions since I had no idea what to do but she explained everything. I had a hard time with my previous company understanding how to spell my name let alone explaining anything. I hope they’re as good if I have to claim.

After making two claims in the past year - one for storm damage and one for theft after a break and enter - and having them settled without any dispute or problem, ING declined to allow us to renew because our 'insurance risk falls outside our acceptable criteria.' After speaking with customer services they confirmed the underwriter was unwilling to cover because of these claims so can only assume from this that ING (Auto & General) only like insuring people who do not make claims. Beware.

Been with ING 3 years.
Called this morning. Got Simone on the phone, who fixed an issue with 2018-19 policy details & answered questions about possible hail damage to solar panels & internal flex hose possible failures, I've been reading about of late..
Couldn't have been a more pleasant person.
I just hope should we ever need to make a claim, we are met with a similar cordial attitude.