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Reviewer Photos & Videos
- Verified customer
Outstanding suits and shirts with great service
I've purchased shirts from there for a number of years (probably over 20 shirts in the last few years) and recently purchased my first suit through them. Could not be happier with how it turned out. It fits perfectly and Tim was brilliant. First rate fit and great advice on style. Highly recommend them and the Sydney showroom has a great selection of fabrics and styles to test out. Hardest decision is what to buy next!
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Great experience, service and product
I can not recommend Mauricio from the Canberra showroom enough! Mauricio was a pleasure to deal with through the whole design and fitting process for our wedding party. The suits were delivered on time with only two of the groomsmen needing (very minor) minor alterations to make 'just right'. Mauricio also provided astute advice as to accessories to bring the suits to life. We will definitely be returning!
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- Verified customer
Outstanding service and product knowledge
I have been in the real estate industry for over 35 years and during this time I have worn many suits. Ash came highly recommended to me from my piers in the industry so I decided to try him out. I found the total experience with Ash to be extremely professional, convenient and understanding of my requirements. My suits fixed me perfectly without need for any minor adjustments, a true master of his trade! Looking forward to repeating the experience very soon.
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What a great experience.
The suits were delivered on time. Great quality and outstanding service. Made to measure !! Both ash and tim were excellent. Will go again very soon As I need a grey one!
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5 Star Service
Being my first time having a custom suit fitting, Ash was extremely helpful and detailed in his service and the suit is everything I was after as a result. Would most definitely recommend
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Great product and customer service
I have dealt with Ash throughout my time as a customer at Institchu. Ash knows his stuff in terms of suiting and is always prepared to go the extra mile to ensure the customer is happy.
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Best custom shirts
Fantastic quality custom made shirts and very friendly staff. Ash was a great help in finding the right fit of shirt and his advice regarding the types of frabric were useful. Would highly recommend Ash and the team at InStitch
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Ask for Georgia
Have bought 2 x suits, 1 x Tuxedo (wedding), 10 shirts, and have referred many friends to Georgia at Institchu, the service is the best I've seen. Quite frankly now I just walk in, tell her my need and within minutes I have three suit options of various shirt/suit combinations in front of me. Won't trust anyone else, so ask for Georgia.
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Glamorous Ladies Pant Suit
So in love with my two piece suit, which is fitted to perfection by the talented Edward.
There are plenty of pockets in my long double breasted blazer, which matches my slim fitting cropped pants. I highly recommend Instichu for tailoring quality suits for small framed ladies and gentlemen.
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Jack.HitchcockFremantle
- Verified customer
Taylored to Perfection
To whom it may concern,
Just writing in regards to my experience at your location in North Sydney.
I'm a businessmen from Perth and happened to walk past your shop front.
I was greeted by Ash and his fantastic assistant Edward who happily answered all my questions and provided me with a range of options for suits and shirts. I decided to get one suit and shirt (to try out and also living in Perth) which Ash said he could have delivered interstate to my door which was a lovely convenience. The suit arrived with in four weeks as i was told...Read more
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BurraneerSydney
- Verified customer
Customer service the Difference!
As a regular at BrentWilson and a customer at Zara, Peter Jackson, MJ Bale and Politix, I have tried a lot of the competitors at the same price point and found them to be wanting in one major area, that is, customer service.
My consultant at InStitchu (and now good friend) Ashley Lim was the point of difference for me. Unlike franchises, Ashley is always able to attend to me as he does not have to deal with walk-in traffic. Whereas there have been times I walked into franchises, and waited 15 minutes without anyone approaching me to offer th...Read more
eir assistance. Ashley does have many customers, however the thing that sets him apart from BrentWilson is that when you book in a time slot with him, he gives you his undivided attention, which as a regular (purchasing more than 10 suits in 3 years) at BrentWilson was a huge turn-off. Ashley is reliable to make decisions on your part as he knows his product well. I often choose the fabric and am comfortable for him to choose the rest. Ashley generally gives accurate deadlines, never over promising which I had faced at other stores. The reason why I recommend InStitchu is because for me customer service is the point of difference; Ashley is the point of difference.Similar opinion? Write a review on ieatwords.com.au!
Not quite perfect but would use them again
Great service from Tim Aquino with solid advice for styles and fabrics. Attended my office to do the fitting during business hours which certainly made it convenient! Bit of a delay on delivery due to a hold up with customs. Not InStitchu's fault however I did have to ring them to find this out, as opposed to them letting me know in advance. The clothes themselves fit perfectly first time, no adjustments needed. Pants felt a little tight but I was assured they would loosen up and that has proven to be the case. For the price I paid it would have been good to have two pairs of pants included. Quality seems great although time will tell. Overall not quite perfect but close to it and I would use them again.
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Perfectly Fitted Suits
Tim Aquino was a pleasure to deal with through-out my whole fitting process. His professional approach to taking my measurements and ensuring my suit fits exactly how I wanted it was second to none. As a big fella it’s hard to get a suit to fit nicely, but for Tim, he was able to make it work and fit nice and slimming just like I wanted it.
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InStitchu suits
I ordered 2 x suits and 3 x shirts from Ash. Excellent value, excellent service from Ash and I am 100% satisfied! Ash went out of his way to make things easy. A real pro.
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loved it
Ash Lim did a wonderful job from start to finish. I have since returned to him to get 3 more sets of my favourite trouser style. thanks for everything Ash.
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Phebesydney
Thankyou!
Thankyou Ash for making the suit of dreams come true. I really appreciate all the effort you went to to make our vision a reality. You went the extra mile.
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old dog. new suit
Ash Lim at Institchu did an impressive job of getting me sorted - not an easy task at 6'8 and 120kgs - pleasure to deal with and delivered on the Institchu claims - a good business model and good staff meant an excellent client experience
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SuwaSydney
- 2 reviews
- Verified customer
Tux
Brought a tux for a black tie event. The fit was perfect and the design was exactly as I specified. Ash Lim was my consultant and he did an excellent job. Thank you.
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- Verified customer
Great suit
I came by Institchu a few months back to get a suit for my best mates wedding, absolutely love what I walked out with a few weeks later. Shout out to Ash for getting me sorted, best suit I have.
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NamSydney, NSW
- 3 reviews
Very good MTM chinos
Ordered a pair of chinos. Ash Lim was my consultant and he was able to nail the fit and styling first time around. I'm happy with the results, am very interested in trying out a full suit next time.
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Questions & Answers
KJMasked
Pricing ? Standard business suit, sports jacket, business casual slacks. Reasonable textile (woolmark), conservative cut and fit. ball park ok
DONTUSEMETROMOVERS!asked
Hi, I am getting married in March and my fiancée and I took our groomsmen to Institchu to see what they had to offer and get a quote. We were happy with the details but a little taken aback that they wanted full payment up front before the order would be made up. We feel a little vulnerable
about paying in full as it potentiallyleaves you with no recourse to question the quality or workmanship. As a comparison, my wedding dress is a bespoke dress and is currently being made overseas for delivery in January. I have paid half the amount with the remainder due on receipt. I rang to discuss with the terms with the Institchu salesperson but she advised it was a company policy and she had no way to change that. Given that it is a substantial amount of money to outlay I was wondering what other people’s thoughts are on the issue? I see that the reviews are overwhelmingly positive with the final product and that is heartening at least.
Thanks,
Karen
2 answers
They have the perfect fit guarantee which should give you some comfort. The suits are bespoke also, but are far less pricey than a wedding dress. I would imagine that if someone paid 50% for a few suits but didn’t pay the other 50% it would result in substantial loss to instichu (no idea what their mark up is but I doubt it’s 50%). You can send the suit back as many times as you like until you are happy with the fit and you don’t pay for alterations. I’ve found the workmanship and materials to be of outstanding quality. All my best formal/business clothes have come from instichu, that goes for the fit, material quality, style and workmanship. I would be very comfortable if I were you. In my experience alterations take about 1 week so don’t leave it too long before the wedding to order so that you leave time for one to two alterations if needed. Also it takes a month for delivery so keep that in mind. Speak to Georgia at the Clarence St Sydney shop. She knows it all and should provide you with some comfort. Good luck for the big Day
Thanks for your reply Steveb. Appreciated.
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