Does not even deserve one star. Trying to sign people up by asking if they've "ever had to plan a funeral" when told you are not interested is an absolutely disgusting tactic (and I'm sure you can imagine the tone of voice they used). This is completely unacceptable and has caused much hurt and distress. Not only that, to then try again only a couple of days later is beyond belief.

For over two months now I've received numerous unsolicited calls from InsuranceLine even though I told them during the first call I was not interested. But they try again on a different number (I promptly block each number they call from). I just can't fathom how a business thinks the best way to get new customers is to continually harass them with rude telemarketers?

Received 2 calls in the last week from this company, went along with the first one, starting out with the standard questions ("Have you considered insurance x, y or z?") but when i said i have considered and I'm not interested, the follow up question was "Have you ever had to plan a funeral?".

This is a pathetic marketing attempt and one which could cause people serious anguish if they have recently lost a loved one, I implore everyone to stay away from this company.

I have nothing but good things to say about this companies funeral insurance. When my father passed away they were very kind and compassionate. I applied for the insurance on the Friday and I had the money transferred to my bank account by the following Wednesday. They also sent me a beautiful bunch of condolence flowers. Totally professional in a very difficult time. I have to say I was very surprised that it was so easy.

On a daily basis I receive three to four calls from this company's marketing service, often where nobody speaks and simply laughs into the phone. Not sure how they got my number as I have had nothing to do with this company and now don't ever plan to. The harassment has been reported to the authorities.

Constant annoying calls from their overseas call centre trying to set up a time for their 'specialist' to call you and presumably give you the hard sell on funeral insurance.

Thank you. Claim went through without a hitch at a terrible time in our lives. Mum was also thrilled when she received the flowers. Would gladly recommend you guys to all our family and friends

When I first took out the policy I specifically asked if I would be covered if I hurt myself in martial arts or mountain bike riding.
Luckily today, two years later I thought I would check my policy and they say I am not covered for those as deemed dangerous.
Lying money stealers. Wish I never spent two years giving my money to this company

My father passed away suddenly and he had a policy through InsuranceLine which was processed very quickly and we were able to give him the funeral he wanted and deserved, plus we could do it pretty quick. The people we spoke to on the phone were lovely and very caring. Everything went smoothly, no complications at all. Thank you so much for giving us less to stress about. I highly recommend InsuranceLine.

It took 2 days to settle my mother's funeral insurance unlike Centuria life that has not yet settled my mother's funeral expenses. They are a good group who are sympathetic. Stay away from Centuria life which is another insurance company who deal with funeral insurance!

I am unsure of the problems encountered by some of the negative reviewers, however, I have had 2 funeral policies with InsuranceLine and on both occasions when I had to makes claims I was treated with respect and the claims dealt with very quickly. They asked for documentation to prove the claim, which I provided, and the money was in the account within 24 hours. On both occasions. There was no stalling or asking for more information just good service.

This company is a disgrace!
I took out a policy for myself & a disabled family member that they cancelled without my knowledge or approval, illegally accessing my bank account to do so then denying any wrong doing. Utterly despicable.
If I could give a MINUS rating I would.

I recently had to make a unexpectely claim on my funeral insurance for my late husband funeral, money was in my account next day.staff very helpful only negative i didnot get any flowers like others have mention

Premiums are not guaranteed and go up yearly. This product is a con. Phone service is excellent if you want to buy the product but ridiculous if you want to claim.

I have had multiple experiences with insurance line trying to coerce me into a deal I did not want. They are not there to help or to take you out of a 'sad time' or anything of the sort but are purely selfish and out to get into your wallet. I would not entrust large amounts of money with people as shady and unreliable as this.

Currently going through a claim and they are trying everything they can not too pay. When you are injured the last thing you feel like doing is going through this, it shouldn't be like this.

I made another claim with another insurer at the same time and it was approved and payed within 5 days.

Im glad it happened now as I have Death and disability insurance with them also. As soon as this is over I will be shifting my Super Account and my insurance

The most unprofessional company I have have had to deal with, Claim has been going for 2 years they keep loosing paper work. Also have to fight them over my doctors name ( shouldn't I know who did my surgery) No apparently I have it wrong but never mind the surgeon they say who did my surgery doesn't even work in Sydney, They are happy to keep taking but god forbid they pay it back when needed.

Worst company ever!!! If I could give a 0 I would. Don't even consider. Go elsewhere.. At a difficult time they refused to pay up regardless of having all the necessary documents, gave us the run around and we had to constantly call them to chase amongst organising my mothers funeral. They finally paid but not til AFTER my mum had been laid to rest. Would NEVER recommend insurance line to anyone. Shame on you insurance line!!!

Sadly I had to use our Funeral Insurance sooner than I thought.
As soon as Insuranceline were contacted and all paperwork done, the money was through into my account.
I was really surprised at their caring thoughts when I arrived home and found a beautiful bouquet of flowers.
Thank you to the staff who handle this department.