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GraemeGreater Melbourne (Outer), VIC
Integra after sales service
We moved into a house that had solar panels supplied by Integra solar. I rang Integra to enquire about how to go about obtaining the rebate from the supplier of our electricity for unused power going into the grid.
Alveena was extremely helpful and assisted me through the journey. She answeE.Mails promptly rr. We are very happy with the service and would recommend Integra Solar.
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- Verified customer
Right place for Investing in Solar
Glad to have Integra, really great services and quick Installation. It was my first time to have a solar system installed on my roof and I'm happy with my system. Will contact Integra in Future for their great response.
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- Verified customer
Great Feedback to Integra Installer
I have not seen such High Level of Electrical Work for some time!
Modules, Inverter, Isolators, Switchboard really Neat and Clean.
Happy to refer Integra to anyone.
Thanks Integra for being highly Co-operative and Reliable.
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- Verified customer
Thank you Integra for your Great Service.
Really appreciate your work and Service. Very clean Installation and kept me updated every step of the way. They provided best quality products to me.
Thank you once again Integra.
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Fast and Efficient
Integra had installed our small solar system 2 years ago and all went well. Now decided to boost our generation by adding a 2nd system. Checked around and Integra was so easy to deal with and gave a great quote so we went with them. Very prompt installation and quick to follow through and fix any minor queries that arose. I'm happy to recommend them.
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Trevor C.Greater Melbourne (Inner), VIC
- Verified customer
"Great Company!
Fantastic Customer Service. They answered all my queries regarding my Installation and Paperwork. System looks fantastic and running well.After all, the system is running great and a very clean installation provided by them!"
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Johnny B.Greater Melbourne (Outer), VIC
- 2 reviews
Wish I could give NO STARS
Worst decision EVER to go with these crooks.
Came over with a slick sales technique and after numerous quotes from others as well, decided these guys would have the job.
They made several promises about my bills, virtually saying that summer bills would be pretty much $0 - Paid 7k for a system which we thought would do the job.
Fast forward a few years and our bills have actually increased in cost, never seen a decrease. Due to our own tardiness, we took a while to follow them up about it.
Rang them and got told that it wasnt their problem and ...Read more
1 comment
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LenGreater Melbourne (Metropolitan), VIC
Great installation
I have installed a 10 kw system. The tradies took 2 days. They were efficient and courteous and left the place clean and tidy. The system is working well. Integra helped me get the software on my iPad working so I can see my production. Their iPhone app software is not quite as good. Highly recommended
1 comment
Integra S.Integra Solar
Thank you for your review. We always try to improve our customer experience. Thanks
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Alex MavinGreater Melbourne (Inner), VIC
- Verified customer
Cooperative & Nice Attitude. With an Excellent Work.
The Man Was very cooperative and nice. Also the work is Appreciable and the system is running Great.
The management Services is very responsive and they provide awesome work to me.
1 comment
Integra S.Integra Solar
Thank You Alex. It’s our honour and duty to provide great customer service to our customers.
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GARRYCentral Highlands and Goldfields, VIC
- Verified customer
poor workmanship
We had a solar system installed by integra solar A week later my ducted heating failed i got the heating technicians out and they found that the wires had melted. Upon further investigation by another electrician it was found that a couple of wires were back to front in my switch board which in turn could have started a fire in the roof. Integra solar management have refused to take responsibility of the mistake which is both appalling and disappointing to say the least.
1 comment
Mubasher S.Integra Solar
Hello Garry,
I am sorry to hear your disappointment, as you have already fixed the issue with some other electrician so we cannot verify if this was caused by one of our subcontractors. we sent our se... Read more
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IanHunter Region, NSW
Job well done
Fiaz was extremely helpful and patient in getting the IT side set up so I can monitor performance. This was (is) very important for we elderly people. All i have to do now, is learn how to drive the system.
1 comment
Integra S.Integra Solar
Hi Ian, Thank you for your feedback. We are always here to help you if you ever need. We have in house Engineer to provide technical support which is the reason we are different from other companies. Thank you once again for such a lovely review.
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Good product
It's turned to be a good experience to go through integra. They have a good quality products compare to what's available in the market. I'm pretty satisfied with the overall experience.
1 comment
Integra S.Integra Solar
Thank you Mark.
This is one of the major difference about our company as we are direct importer of the products so, we can make sure the product is A grade, and genuine.
We choose our supplier very... Read more
carefully, and make sure to import the best quality products to avoid bad reputation in the market.Similar opinion? Write a review on ieatwords.com.au!
Con HawkAU
Great service, always quick to help
Have only had my solar panels installed a month ago, and so far very happy with the end result. Sean has always been quick to answer or return calls when needed and his team, (Faiz) was very helpful in setting up my app for me. Nice to have a company not just make promises, but deliver as well. Highly recommended
1 comment
Integra S.Integra Solar
Thank you Con!
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KhalidGreater Melbourne (Metropolitan), VIC
After sales service
My inverter stopped working in 4.5 years. They send technician and fixed it promptly. It was electrical and some circuit was blown. Actual invertor was fine.they were will to replace invertor if need be. They offered new system bit cheaper as well.
1 comment
Integra S.Integra Solar
Thank you Khalid!
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The reviewer stated that an incentive was offered for this review
Marina PereraGreater Melbourne (Outer), VIC
Excellent after sales service
The Technical department provided excellent after sales almost 4 years after purchase of solar panels. Would recommend Integra to anyone!!! I had switched to the NBN and I couldn't connect my computer to the SOLAX portal. Integra had a technical service person come to my house and reconnect it.
1 comment
Integra S.Integra Solar
Hi Marina,
This is such an amazing feedback. Integra has been around for 10 year, and this is the reason we can survive in the market because we provide after sale service. ... Read more
There are many companies closed down during these 10 years, and most of them due to bad quality products. We are always happy to assist our customers. ThanksSimilar opinion? Write a review on ieatwords.com.au!
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Danny McKeenCentral Highlands and Goldfields, VIC
Satisfaction of service
Integra, have acted professional and great service men on the job very happy with my system and am happy with the great customer service I have received thank you Integra
1 comment
Integra S.Integra Solar
Hi Danny, thank you for your review, we much appreciate it.
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- Verified customer
Excellent customer service
Integra staff is really helpful, and very knowledgeable. Im really satisfied with the whole process from sale to the installation of the solar panels. Keep up the good work guy!
1 comment
Integra S.Integra Solar
Thank you Victor!
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Great Company Wonderful Management & Staff
In January Integra Solar installed a 10 panel solar system in our home. I found their workmanship and attitude to be outstanding and professional. I was so pleased with them that I had them install a further 8 panels in June. Being a tradesman myself and very fussy, I was delighted with the neatness and quality of their work. I highly recommend Integra Solar to anyone wishing to install a solar system.
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PeterMurray Region, NSW
Excellent service
I found the Integra Solar staff to be very helpful and they really took care of my needs. When I encountered a small issue they listened to me and solved it very quickly. I’m very happy with their overall service.
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William F.Greater Melbourne (Inner), VIC
Aftersale was excellent
Integra was quick to respond to my queries after installation. I’ve my system installed 2 years ago, and just wanted to get some technical help with my inverter. They were quick to help me out. Great customer service. Thanks
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Questions & Answers
Vijayasked
Hi there I want 1 panel for water heater. What is the biggest panel you have ever made.
1 answer
Hello Vijay
I have no idea what else integra offer you should contact them directly .
Regards
Suzie
Anil Vasked
Hi Integra,
I have few questions regarding the solar connection.
How the generated power used ? the solar generated power directly connected to GRID ? or directly connected to the Inverter (I assume inverter will have battery in side) ? am I going to use my generated power (from Inverter battery) first ? or Grid ? if it is Grid I am buying units on higher rate and selling the generated units on lesser rate.
Thanks,
Anil.
2 answers
John K.Integra Solar
Hello Anil
Hope you are well!
How the generated power used ? Power generated from your System substitutes Power that you would normally buy from the Grid.
the solar generated power directly connected to GRID ? Yes it is, Power that you do not use generated by your System will go back to the Grid. You will be paid for each kw, at the current Rate of 11cents.
(I assume inverter will have battery in side) Inverters do not have Batteries inside. Inverters convert the Voltage to your Home from the Solar System. Batteries, depending on how much Power you need to store are easy to Install. Please monitor how you use your System and we can evaluate in the not too distant future if a Battery System is required.
am I going to use my generated power (from Inverter battery) first ? or Grid ? You will use the Power generated by your System first.
if it is Grid I am buying units on higher rate and selling the generated units on lesser rate. If you require to buy extra Power such as night time you will be paying your normal rate that you have negotiated from your chosen retailer.
Always shop around for a better rate and discounts.
Electricity Companies need you more than you need them!
Best Solar System use - Always use all the Power generated by your System. Change your night habits to during the day. Make sure that you do not provide the Grid with any Power from your System. Use all your Power. This will reduce your Bill and safe guard you from Price Increases. Shop around and give Electricity Companies a reason to keep you as a Customer by driving a hard bargain!
Hope all this helps.
If you have any other question do not hesitate to call the Office.
Regards
JK
Hi JK Thanks for your response,
I am not clear on this .. If my solar system is directly connected to GRID, that means all the generated units will be deposited in the GRID, not being used in my house. So I am not using my power (solar generated) but using GRID power, which means I am buying on higher rates (irrespective of retailer) and selling on lower rates. Is my understanding correct ? if not please clarify.
Incase I have a battery : Please correct me if I am wrong. My generated (solar generated) power will be connected to my battery and I will consume from my battery, not from the GRID directly, but my battery will connect to GRID. When I am consuming from my battery, my battery will get charged by the SOLAR FIRST, if solar running out of power then battery will get charged from GRID. In this case I can use my generated power as first option and will buy from GRID if Solar is running out. This benefits me by facilitating to consume my power first instead selling for lesser rates, and buying on higher rates from GRID . Please explain if the above understanding is not correct.
Otherwise what is the point of buying the solar system by spending $$$$ ? Only to generate and sell on cheaper rates to GRID instead of using for our own purpose ?
Thanks,
Anil.
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Integra S.Integra Solar
Dear Johnny, first of all we would like to apologise that you are not satisfied with your solar performance. As we have been communicating, and reviewed your Electricity usage. We have checked your sy... Read more
stem is producing average what it supposed to be producing. The reason you are not saving is because you are exporting too much Electricity back to the grid. As a customer you have right to claim under warranty if your system is not performing as per the warranty document, but I’m afraid this not the case in your situation.