Read also:
panasonic nn-sf564wqpq review safe n sound compaq mkii review stirling portable air conditioner price ing orange everyday account review fat blaster ultimate diet shake review innovation square ult-88
iRobot Roomba 980 Questions & Answers
62 questions from our users
Kristina H.asked
I have rugs with Fringes. Will that work?
2 answers
Hi kristina. yes most of them do an so does this one. I sell these if you want a better deal. My website is thetechworldcompany.com my email is on the website so if you want a discount shout an email there to reference this message and I'll give you a good deal. The prices are in American so if you want I can give the Aus prices. Thanks
IXL H.iRobot
Hi Kristina,
The Roomba 980 handles a range of surfaces with ease, including most fringe carpets. Please do not hesitate to contact us if you have any further queries.
Kind regards,
iRobot
Hangah L.asked
Hi,
I have roomba over a year old and I have few problems that I notice is happening.
1. Roomba sometimes its not starting the schedule clean up and only making the sound when its time to clean I have manually press the clean button on the roomba or through the app
2. Keep getting Error 2 (Clean Roomba debris extractor), in which I always make sure to clean the everything after each use.
3. Is it normal that the roomba making a rattling noise while cleaning in hard surface floor?
Thank and Hope to get an answer soon.
3 answers
Only question I can help with is 3. No it shouldn't be rattling.
Thx Susan so I guess something wrong with my roomba?
Hi hangha. I sell Roomba vacuums. I can offer you good price if you like. Just come to my store and email me which product and I'll give you a discount code. My email is located on the thetechworldcompany.com. I have many different types. Thanks
Nancy1asked
Will the room a get stuck if I have a fringe rug?
1 answer
Teghan R.iRobot
Hi Nancy
It is possible, I have a couple of rugs that i have to fold or pick up so my Roomba doesn't get stuck on them. The alternative is to have the fringe under the rung when the Roomba is on.
David S.asked
Has anyone else updated to the latest iRobot app and after the update got an error 15 with no option to reset? I downloaded the app update and my poor Roomba 960 seems to have been bricked... Ive only had it out of the box for 6 months or so... is this a faulty version of firmware?
No answers
Ray G.asked
Is anyone having issues with the Recharge & Resume function on the Roomba 980 model. Mine just depletes the battery and runs out of power as it does not recognize a low-level state anymore.
6 answers
Hi Ray, We aren’t having any problems with the Recharge and Resume. Having said that it has only run low on battery once and that was when we first got it, it went home and came back out and continued on once it had enough charge.
Ok, thanks. We've had our Roomba 980 for two years with no problems but in the last couple of months, the unit no longer returns to the charging station when it gets low on power and just keeps running until out of energy (around 110 minutes), then chimes to place Roomba on the charger.
Teghan R.iRobot
Hi Ray,
Based on the fact you have had your Roomba for approx 2 years, it sounds as though the battery may need replacing.
You can also try, if not already so, having the docking station in a central location of the home, that way the Roomba doesn't have too far to go back to recharge.
Kind regards iRbobot
Shortyasked
Does the Roomba 980 work on black carpet? I have a 780 & it will not work on dark carpet.
Cheers
Sue
3 answers
Our carpets and flooring are fairly light or mid toned so can't really help you. Sorry.
I would assume so. We have light beige and grey carpets and it works fine. I have also vacuumed my dark blue mat and it worked fine.
Teghan R.iRobot
Good Afternoon Shorty
Sadly the earlier models of iRobot, ie the 500, 600 700, 800 and 900 series Roomba's are not suitable for dark to black surfaces.
Kind regards iRobot
Pollyfodderasked
Can you use more than one Roomba 980 (one for upstairs and one for downstairs), and will the smartphone feature work for the two individually or will they clash?
Other brands really 'suck' when it comes to this.
2 answers
I think you may be able to. I have my Roomba paired with my phone but it gives me the option to add another Roomba. Maybe it has different frequencies? Both my husband and I have the same Roomba on our phone apps and can control it without any issues either. You can also pair a Braava jet mop and a Roomba on the same app.
Teghan R.iRobot
Good Morning Pollyfodder
You sure can operate multiple iRobot Roomba 980's on one device. Once the app is downloaded. You have the option to add a Roomba. You can operate upto 10 Roombas on one app. These can be individually schedule for different times. Allowing customers to have a Roomba up stairs and downstairs.
Kind regards iRobot
LorraineWasked
Mine does not seem to be sucking as hard as expected, what's wrong
3 answers
Teghan R.iRobot
Good Afternoon Lorraine
It is possible that the extractor rollers or the filter may require a cleaning. Please contact our office on 1300 727 421 to discuss troubleshooting.
Kind regards iRobot
What floor surface are you cleaning on?
Agreed, check the rotors (and the Motorhead’s) for hair or other debris. It doesn’t pick up dirt if it’s not rolling completely. Also check the suction area, something might be blocking it.
will do, thank you
Doris A.asked
I am thinking of irobot. I have open plan living. Floor boards and tiles & Pets. How efficient is this unit?
3 answers
We have a border collie dog that shreds his coat all the time and it collects all his hair. You will need to check the rotor every week to check the hair doesn't get caught, unless your dog has short hair then it would be fine. Its very effective between our tiles and carpet. The amount of dust that came out of our carpets when we first moved into this house was incredible. It also has long bristles that get into the nooks around your furniture. We highly recommend it, its very effective in our house. I also like that I can turn the vacuum on when I am not at home using the app!!
Tnx
Teghan R.iRobot
HI Doris
Thank you for your inquiry. The iRobot Roomba's a perfect for open plan living and pets. Like Teagan as advise, keeping the unit maintained on a regular bases will help keep it efficient. You will be surprised at how much fur it will collect.
Kind regards iRobot
TMJasked
I have a i inch drop between the bathroom and hallway, and lounge and bedroom, will Roomba navigate this?
2 answers
I would think it would get stuck a few times but saying that Roomba 4wdrives over our fireplace area which is about one inch from the ground. She always manoeuvres over carpets/rugs and our foam kids placemats so it might be ok but do expect it to get stuck sometimes or just miss that area because she's decided to go elsewhere.
Teghan R.iRobot
Hi TMJ
Thank you for taking the time to contact us with your question. We say the Roomba can navigate over approx 1 inch in height. That being said, depending on the type of carpet you have may also come in to it.
Kind regards iRobot.
Elizabeth S.asked
Will this vacuum work on black carpet?
3 answers
Teghan R.iRobot
HI Elizabeth
The iRobot Roomba are not suitable for dark to black surfaces. Due to their cliff sensors they see this colour as a drop and will asked to be moved to a new location.
Kind regards iRobot
I have black carpet.
My stairs are timber. Cliff sensor no problem. Mine works well on dark carpet in terms of cleaning and on and off rugs. You could always use the barrier if you have black carpet on stairs.
Teghan R.iRobot
Hi Maria
Which model Roomba do you have? Is your home bright, for example a lot of windows?
Kind regards iRobot
judith D.asked
what does code 15 mean on a irobot roomba 980
1 answer
Teghan R.iRobot
Good Morning Judith
There is an Error 15 and a Charging Error 15. Is this happening whilst your Roomba is in cycle or whilst it is charging on the Home Base?
Kind regards iRobot
DLMCasked
I have three 980s, first 2 are over a year old - third one was new at xmas and purchased from HNorman. Beside the voice being different to the other 2 - it leaves the dock and immediately errors with #6. This is on light cream coloured tiles. Its new. The sensors are not dirty. The bin is not full. I have factory reset it via the app and also holding the clean button down. I even reset its connection to WIFI (knowing this wouldnt help but wanted to do it anyways). To get it to do some cleaning, I have to be home and pick it up and move it to the middle of the floor but it has not completed a single cleaning job to date.
Yet when I place one of my existing roombas in the same spot - I get a completed clean job.
My first question is why is the voice different in this 980 to my other 2 x 980s?
Second question why does the new one keep giving an error #6 as soon as it leaves its dock?
No answers
Sueasked
Why does my Roomba stop in the middle of the room when there are no obstacles and it is still charged?
No answers
Ibdbestmamaasked
I have a Roomba 980. I’ve owned it for about 3 mo. At first it was doing great with my golden retriever hair but now when I run it after it’s done there is clumps of white hair all over. The bin and filter are clean and I take out the rollers to remove the hair usually every other use. What is wrong?
1 answer
Teghan R.iRobot
Good Morning Ibdestmana
Thank you for getting in contact, based on the information above it could be a couple of things. I would recommend contact us directly on 1300 727 421 with reference C0159841 to go through some more troubleshooting.
Kind regards iRobot
Pijasked
Just bought my room a. It leaves the dock and cleans about 7 ft and then returns to the dock. What about the rest of the room? Did I miss a step in set up?
2 answers
Sorry. I have no idea. Mine worked fine from the first day and continues to be great.
Why don’t you call the place you got it from?
Teghan R.iRobot
Good Morning Pij
Thank you for contacting us. I would recommend resetting your Roomba back to factory settings and starting again. Press and hold the "Clean", "Home" and "Spot" buttons together for 10 seconds. Once this is completed the Roomba will play you a little tune.
Kind regards iRobot
Amanda Basked
Every 15-30 seconds error 16 comes up, its def on a clear flat surface (tiles). I've followed all instructions and it still keeps happening. Also doest go in a straight line even though its an open area, it keeps going around in circles. Any ideas,purchased yesterday??
2 answers
Teghan R.iRobot
Hi Amanda
Please find contact our office on 1300 727 421 with reference C0159027 so we can discuss the above with you further.
Kind regards iRobot
Just got a Roomba yesterday, and after 90 mins of vacuuming, the same problem developed - Roomba moving in a circle followed by error 16 or error 9 after about 10-20 secs.
Paul Rasked
Can I change the permanent location of the home base of an i7 after it has mapped entire house?
1 answer
Teghan R.iRobot
HI Paul
Sadly have not yet launched the i7 in Australia or New Zealand so am currently unable to answer this questions, if you can give me approx 1 week, I will see what I can find out for you.
Kind regards iRobot
Judithasked
I have several dogs and on occasion one has an "accident" leaving a pile of poop. How does the machine handle this?
1 answer
Teghan R.iRobot
HI Judith
Sadly if the Roomba were to counter this it may not be a good out come.
Kind regards iRobot
Kristen Pasked
Can my room a 980 be used on my outdoor screened patio?
1 answer
Teghan R.iRobot
HI Kristen
They are only designed for inside use, however if it is undercover and watched whilst in action so it doesn't get wet, I can't see there being an issue.
Kind regards iRobot
Other Robot Vacuum Cleaners
Xiaomi Mi Robot Vacuum (1st gen)
4.6(215)iRobot Roomba 600 Series
4.1(197)ALDI Robot Vacuum
3.8(76)Samsung Powerbot 9000 Series
3.6(83)Vorwerk Kobold VR200
3.7(46)Samsung Powerbot VR7000M
4.0(15)Ecovacs Deebot 900
3.6(17)iRobot Braava Jet 240
4.0(11)Ecovacs Deebot Ozmo 610
3.8(12)Electrolux Purei9 PI91-5SGM
3.8(11)Other Robot Vacuum Cleaners
Xiaomi Mi Robot Vacuum (1st gen)
4.6(215)iRobot Roomba 600 Series
4.1(197)ALDI Robot Vacuum
3.8(76)Samsung Powerbot 9000 Series
3.6(83)
Related Articles
The best kitchen appliances in 2020!
Whether you love or loath being in the kitchen, our community of reviewers have determined that out of almost 5,000 appliances on ieatwords.com.au, these are the best available!
Nathan S.Nov 01, 2022Best Fridges and Dishwashers in 2020!
These large kitchen appliances are the backbone of your kitchen, meant to last you many years. The initial cost of a fridge or dishwasher is high, so to make sure you're not buying a lemon, here are the best fridges and best dishwashers of 2020. Our reviewers have provided detailed ratings for important factors to consider when choosing a refrigerator or dishwasher, such as Noise Level and Internal Layout.
Wendy Z.Nov 12, 2022
Listing monitored by iRobot representatives.
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.