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JAX Tyres (page 5 of 10)
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- 2 reviews
- 1 like
- Verified
Faulty tyre & service/Poor customer service
Will never use again, got a new tyre on the 28th December 2022 from Singleton, while [name removed] was trying to remove the old tyre of the rim the machine was playing up and you can see he was getting frustrated with the machine. Got the new tyre put on the rim we drive home which is about 6 hrs away and the next morning noticed the beading out of the tyre and the tyre pressure down. Contacted [name removed] on the Monday regarding the tyre and what a joke told me to bring it back. Sent a photo to his mobile. Showed the tyre to our tyre sh...
Read moreop in town and he said dont drive the car to far and get a new tyre quickly so I asked how far is too far and he said dont go out of town with it like that. I contacted [name removed] and he wants me to bring it back to him. I have asked for [name removed] at Jax to pay the $185 to the tyre place where Im getting it replaced and [name removed] wont until he get's the tyre back and the tyre manufacture says it is faulty. Not happy at all, he is now trying to say that we have taken the tyre off or we could have done something to the tyre. Poor customer service now going to take this matter to fair trading. Even my boss who is a mechanic and owns a mechanical workshop, does wheel alignments has said its been damaged by the person who put the tyre on the rim. My husband had to take a week off work because he works in Melbourne and he could not drive the car and nothing in our small town is open until the 6th January 2020. This is also been added in our claim to fair trading.
Your comment was you will only refund after you send it back to the manufacturer and if they say the tyre is faulty, maybe it was the person who put it on the rim stuffed it up. It’s in the hands of f...
Read moreair trading. Just drop tyre off to another tyre store and straight away the tyre guy said the tyre was put on the wrong side.Hi Julie, The team at Singleton are now waiting for your details to give you a full refund following on from the tyre being deemed faulty at Bob Jane. Thank you, JAX Tyres
- 10 reviews
- 3 likes
- Verified
Couldn't be happier with the service at Phillip ACT
I had a puncture over the weekend, had the spare put on and rang Jax Tyres Phillip ACT early Monday morning - they said to bring the car straight over. I left the car with them and went to a class at the pool, received a text saying the car was ready less than an hour and a half later. Amazing price, far cheaper than I expected and friendly, efficient service. Such easy parking too. Would definitely use them again next time I need tyres, fully recommended.
Great service at Thornleigh
Jax Tyres Thornleigh provide great service & advice. Make me feel like a valued customer. Clean workshop, they respect your car by using paper mats to protect it from getting dirty.
- 2 reviews
Lack of experience mechanics!
I have been visited Jax Bondi Junction in the past 15years, but after under new management recent years,the mechanics are lack of motors experience.
In 2018 June, they replace front shock absorbers and front brake pads and rotors for my car, since then the shock make loud noise when on the humps or uneven roads, and vibrates on brakes. I claimed the issue but they said rear brake no good, then replaced them in 2022 October.
But the brakes problems are still exist. I told them the problem again, this time they said front lower control arm worn...
Good morning Teck, Thank you for taking the time to provide feedback and we are sorry to hear that you had a less than satisfactory experience during your visit to JAX Tyres Bondi Junction. We pride ...
Read moreourselves on proving an exceptional customer experience and will certainly address your concerns with the store. If you would like to discuss further, please contact us directly on (02) 9964 4000 or [email protected]. Regards, JAX Tyres Head OfficeFind out how JAX Tyres compares to other Tyre Shops
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tyre replacement
Highly recommend . I appreciate the good price & quick turn around. Micheal dropped us at a close by shopping mall and picked us up when the job was done. Customer service was exceptional!. Shan
Hi Shan, Thank you for the great feedback and recommendation. We're glad to hear Michael was able to help you. Best wishes for the New Year and hope to see you next time. Kind regards, JAX Tyres.
Jax Tweed Heads saved me thousands with honest information! Thank you Jax Tweed Heads.
I asked Jax Tweed Heads for an honest opinion and they gave me one that saved me thousands after being told by other mechanics that I required a new clutch in my Nissan Patrol. As a single parent this is a huge deal. I cannot thank them enough, and you know where my car will ALWAYS be serviced.
Hi JappyCarCustomer, thank you for posting such a positive review and for coming into our store. We are pleased to hear how happy you are with our honesty and our advice. We look forward to seeing you next time. Regards, JAX Tyres.
- Verified
Tried to scam me for extra cash sales
Jax campbelltown nsw tried to $cam me extra ca$h for a service not performed, I cancelled the ordered tyres, and took jax'$ money $$$$$ elsewhere, I'm never going to this store.
Dear Les,
Thank you for taking the time to provide feedback. Customer experience is very important to us which is why we have contacted you to discuss your concerns. We sympathise with this situatio...
I have read your responses....From years ago.. However writes these liar lies must have been a wicked evil liar politician, how did you try to resolve this situation???? Yeah yeah yeah you sympathise....
Read more.But it will happen again, as it has happened before, you started to lie...........As I have read from 5 years ago to now...Same answers......Same fake words........Fake...Fake...Fake.. Nothing has changed from when you started using your liar forked tongue, years ago to now, same fake words to other people.excellent
The local store offered the best price for the product I was looking for. The shop is neat and clean and staff were welcoming and helpful with a no pressure approach.
Hi Keith,
Thank you for taking the time to post this review and share your experience. We are glad to hear you had a good experience and appreciate your feedback. Hope to see you in store again. Kind regards, JAX Tyres
- 2 reviews
- 1 like
- Verified
Great service as always
My tyre repair was done quickly, at very reasonable cost and we are always welcomed at Jax Ashmore with a smile and an efficient solution. Andre is the face and the power in this store
Hi SJM, it was great to have you in our store, thank you for leaving a positive review. We are pleased to hear you are happy with our efficient service and pricing. We hope to see you next time. Regards, JAX Tyres.
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- 2 reviews
So easy to deal with
another local tyre company would not change my tyre for me as i had broken the lock nut - not a problem for these guys- they just got straight in and did what needed to be done
Hi Joanne, Thank you for the lovely feedback, we are pleased to hear about your experience at JAX Tyres Narellan. We hope to see you again next time. Kind regards JAX Tyres.
- 6 reviews
- 1 like
Fabulous service!
I purchased four new tyres for my 2007 Mitsubishi Lancer from Jax Tyres through the aftepay website. The Penrith store was great! High quality customer service, friendly and knowledgeable team members. Wasn't ripped off because I'm a woman and didn't get talked down to like some places do just for being female! Highly recommend the team at Penrith NSW! Thanks guys for your excellent service and attention to detail!
Hi Kaz, thank you for taking the time to let our team know how happy you are with your new tyres and the fact that you can afterpay. We were more than happy to look after you and make sure that you we...
Read morere getting the best deal possible. We hope to see you next time you need help with your vehicle. Regards, JAX Tyres.- 4 reviews
- 1 like
Will return
Very pleased with service and staff helpfulness. Done without fuss or pressure for additional work. Prices good all questions answered to my satisfaction. Car picked up as per expected time without long delay. I will return to Jax Aspley without doubt.
Hi Sparky, thank you for taking the time to post a positive review. It was great to have you in our store. We are so pleased to hear you are happy with the service from our helpful staff. We were more...
Read more than happy to help you get the best price and the best advice to make sure you drive with peace of mind. We look forward to seeing you next time. Regards, JAX Tyres.Find out how JAX Tyres compares to other Tyre Shops
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If your paying their playing
Zero flexibility on pricing, Products and labour are some of the most expensive around. A non competitive business. Franchisee owners turn away small jobs. Won't repair a flat but will sell you a tyre. Many Jax tyres franchises have lost focus on basic customer service over profit seeking. Disappointing, would not recommend.
- 3 reviews
- 2 likes
- Verified
Service is always good
I took my car to JAX Tyres in Fairy Meadow today, having damaged one of my front tyres and needing a replacement. I've been going to them for several years. They are always happy to help at short notice. Their staff are friendly and polite and I never seem to have to wait long for the work to be done. I would definitely recommend them to my family and friends.
Thank you for the feedback and for taking the time to post this review. We really appreciate your kind comments and look forward to welcoming you into our store again. Kind regards, JAX Tyres
- 4 reviews
- 1 like
Excellent Friendly Service
Today I replaced the tyres on my Kia Cerato at Jax Warilla. I have been a previous customer. The price was reasonable and I now have a new set of quality tyres on my car. The staff also did a minor repair (reattaching the plastic protective strip under the front of the car) for me at no cost. The staff as I have found on previous occasions were courteous and friendly. I recommend this company.
Hi Chris,
Thank you for taking the time to share your experience and for the kind words. We look forward to welcoming you again next time. Best regards, JAX Tyres
Jax Tyres Northlakes great
Best quote of 3
Knowing I am a pensioner and holder of concession cards and seniors card gave extra discount on similar tyres for my Mazda
Shop easily accessible
Young gentleman treated me beautifully
I felt really looked after
Hi Edna,
Thank you for taking the time to post a positive review. We were so pleased to have you in our store and more than happy to give you a great price on the perfect tyres for your car. We hope ...
- 2 reviews
- 1 like
lying about repair needed
I take my three cars to Jax Tyres Narellan for tyres and pink slip. Previously I had no issue with the customer service and work done.
On this occasion August, 2022 I took my car for its annual pink slip. My car is only 6 years old and very good condition. My car failed the pink slip and I was told by the lady at the counter that my front CV joint was leaking and would need replacement before passing the pink slip. I asked how much and was informed $650. I Do not normally take my car to Jax Narellan for mechanical repairs. I took my car to two ...
Fast, friendly, not too expensive
I arrived on their doorstep at 7.45am Mon morning without a booking. I was served immediately and had 4 new tyres and a wheel alignment done within 2 hours. Very friendly and happy to help
Hi Jac K,
Thank you taking the time to post this review and sharing your experience. We appreciate your feedback and look forward to welcoming you back next time.
Kind regards, JAX Tyres
- 7 reviews
- 8 likes
Poor aftersale service.
Bought wheels and tyres ($3500) for jax. Never received my promotion goods valued at $299 and they have never replied to emails. Once u have paid it’s simply good buy.
- 6 reviews
- 1 like
- Verified
Jax Tyres - Brookvale
I have used these guys forever, from before they became part of the Jax franchise.
I have to complement Mario who has always provided excellent service and reliable tyre choice advice.
On top of this, their prices have been good if not the best in my experience.
Hi BAK, thank you for the great review. We really appreciate your feedback and always look forward to welcoming you into the store. Best regards, JAX Tyres
best service ever
getting my tyres changed at jax tyres warrnambool was the best decision i have ever made. The service was excellent and the explanation of which tyres were needed was extraordinary. bradley toogood is and will be a great asset to jax tyres. His ability in knowing his products is amazing. I will recommend everybody i know to his excellent service. Keep up the good work.
- 15 reviews
- 8 likes
Great service
Easy to access and find the store closeto town. Great service, friendly. Showed us some of the parts that needed replacing and they took a good look at car and lost anything they needs to be replaced Soon. Use good quality parts we have taken our car there for tyres, services and repairs and have been very happy with them. Would highly recommend our local store.
- 8 reviews
- 1 like
Jax - Bondi Junction
Bruno and his team are cheerful, happy and helpful. Its been a long time since I needed tyres and Jax had good prices stared online and provided excellent service. Thanks Bruno.
- 8 reviews
- 2 likes
Jax Tyres Queanbeyan. Excellent everything and good price.
I just replaced two tyres for my wife's Suzuki Swift. Being a little short of cash she went for what we thought would be the cheap and nasty option. This turned out not to be the case. The Indonesian tyres selected were excellent value in that they had a firm grip, deep tread, good area coverage and were the cheapest selection available.
We were very impressed with the service, the short time for the fitting and the politeness of the entire crew. Well done Jax Queanbeyan, you are now our favourite tyre service.
- 2 reviews
Jaxs Tyres - a local business I can trust
As a local I like to support locals and for tyres, having tried their competitors I keep coming back to Jaxs for tyres for both my personal and business vehicles. They also support locals through their sponsorship program and are professional, friendly and competitively priced. They go out of their way to please and thats why they are my choice when it comes to tyres
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Hi Julie, Thank you for your feedback. As we have told you previously - JAX Tyres Singleton is happy to offer you a full refund for the tyre purchased provided you return it to them. They will also co...
Read morever the cost of shipping for the tyre to be returned to them. Please feel free to contact us if you have any further questions. Kind regards, JAX Tyres