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Reviews

3.6

463 reviews
5
(266)
4
(28)
3
(9)
2
(30)
1
(130)
  • Product Quality
    4.1 (74)
  • Return Claim MadeYes (5) · No (68)
  • Customer Service
    3.9 (69)
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Reviewer Photos & Videos

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Bundaberg Jax Tyres has professional service

published

Bundaberg Jax Tyres, has excellent service doing a wheel alignment, wheel balancing.
My biggest surprise was they provided a print out showing what needs to be aligned, how much it was out.
They gave a quick answer to my questions, they know what there doing. The waiting time was minimal.
From now on my whole family, will be using the service they provide.



1 comment
JAX Tyres & Auto
JAX T.JAX Tyres & Auto

Hi Joe, thank you for your kind review. We appreciate you taking the time to share your experience and look forward to you and the family next time. Best regards, JAX Tyres

Chantelle K.

Chantelle K.Central Highlands and Goldfields, VIC

Fantastic Service -Jax Ballarat

published

Very competitive pricing.
Staff were knowledgeable, offering sound advice on both tyres and shock absorbers.
Vehicle was handed back in immaculate condition. I highly recommend Jax.
Thanks Damien Dylan Daniel

1 comment
JAX Tyres & Auto
JAX T.JAX Tyres & Auto

Hi Chantelle,
Thank you for the review and recommendation, we appreciate your kind comments and hope to see you again.
Kind regards, JAX Tyres



Kim N.

Kim N.Sydney, NSW

  • 2 reviews
  • Verified customer

Great service at Mona Vale

published

I bought 4 tyres online and didn't want them fitted till 3 weeks later. At the time of fitting the tyres were on promotion and Jax kindly honored the deal. I was impressed with the ease of web purchase, the good price and the excellent service at Jax Mona Vale. I highly recommend them.

1 comment
JAX Tyres & Auto
JAX T.JAX Tyres & Auto

Hi Kim, thank you for taking the time to post a review, we appreciate your feedback and hope to see you next time. Kind regards, JAX Tyres

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Michelle

Michelle

  • 4 reviews

Great price

published

Great tyres great price got buy 1 get one free offer fast change over to new tyres great after care plan on new tyres also free wheel alignment and half price after that

MikeF

MikeFPerth, WA

  • 2 reviews

Highly recommend Jax Tyres Kwinana

published

Knowledgeable, unbiased advice. Good prices. Excellent workmanship. The manager was very knowledgeable and was aided by the latest technology to clearly explain my options. A really good range of tyres too from excellent value through to ultimate performance. Prices were really good for a physical store. Might have been a bit cheaper online but I didn't want to do that. Highly recommend.

1 comment
JAX Tyres & Auto
JAX T.JAX Tyres & Auto

Hi Mike, thank you for the recommendation and the great review. We appreciate your feedback and hope to see you next time. Kind regards, JAX Tyres

Paige Mac

Paige MacSouth East Queensland, QLD

Exceptional service with a smile. The staff are serious about service and great for a giggle too! Prices are great!

published

Staff can order anything you need mechanically and aesthetically. They offer a great range of brands to suit your needs and wallet. Installation service here is exceptional. Staff are not only happy to install but offer advice if you choose to do so yourself... but their installation has the assurance of satisfaction guarantee.

Maurizio

MaurizioNgunnawal 2913, ACT

  • 2 reviews
  • Verified customer

Good tires at good prices

published

Good tires at good prices.
It was easy to choose, it was easy to book, it was easy to withdraw. The work was accurate and precise. The car is okay straight.
The staff is friendly. Only the withdrawal time was a little long.

Rhonda

RhondaSydney, NSW

  • 3 reviews
  • 4 likes

Artarmon was great - saved me a heap!

published

My BMW had a nail in the run flat tyres. Hubby suggested we go to KMart Tyres nearby who said that run flats were not repairable and quoted $529 for a new tyre. A little bit of research and a recommendation by someone in the business had us heading up to Scott at Jax in Artarmon today - result... repaired tyre and a $45 bill. That's a pretty good result and will have us going back there in future when we really do need to buy tyres.

1 comment
JAX Tyres & Auto
JAX T.JAX Tyres & Auto

Hi Rhonda, thank you for taking the time to post a review. We look forward to your next visit! Regards, JAX Tyres

Gav

GavSydney Surrounds, NSW

  • 4 reviews
  • 2 likes

Excellent honest old fashioned customer service (West Gosford,NSW Branch)

published

Was offered plenty of time and options and great advice when purchasing a full set of medium to high end tyres for my Toyota Aurion it’s nice to see honesty still exists in some retail stores, was booked in at a set time and had work done on time will definately be a repeat customer and recommend this store to everyone needing tyres and automotive work.

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Bryan Fairman

Bryan FairmanQueensland

None of the tyers I wanted was there.

published

Every tyer I wanted was not available. Yet it was displayed on a screen. Was only offered the cheap brand ! I wanted and asked for michelin, no stock, bridgestone, no stock, kancook, waited an hour to get two michelin. Then was told they would let me know to get a third tyer. No call back. Got it cheaper and right away from Tyres Plus Burleigh and at a cheaper price.

Graham

Graham

  • 2 reviews

Tamworth excelent

published

Called in for advice on a tyre before travelling. Very prompt service and advice, put my mind at rest.
All at no charge, very helpful and pleasant man. will definitely go to their local branch on my return home.

1 comment
JAX Tyres & Auto
JAX T.JAX Tyres & Auto

Hi Graham,
Thank you for posting a review and sharing your positive experience. Hope to see you again.
Kind regards, JAX Tyres

ROLLA

ROLLACentral Queensland, QLD

  • 13 reviews

Great shop

published

Great store with people that know what they are talking about. Have bought off Jax Tyres more than once and will be back every time I need new tyres. Highly recommend to everyone I know.

2 comments
JAX Tyres & Auto
JAX T.JAX Tyres & Auto

Thank you for the great feedback. Can you please confirm which store you visited, we would love to share your comments with them?
Regards, JAX Tyres

ROLLA
ROLLA

Was the Rockhampton, QLD store.

Myounghwan Jeong

Myounghwan JeongSydney, NSW

Had terrible experience with JAX Waterloo

published

I had Really BAD, BAD experience this morning.
They said it is not fixable because the nail puncture is too close to side wall.(Check the picture i uploaded)
The worst thing is they took the rim out of the tyre. I asked to put it back but they refused to do that which cost me extra $40 dollar to fix at other shop.
SuttonCity fixed the puncture at $45 and charged me extra $40 for the rim fix which JAX tyre made.
JAX only think about selling the tyres. Do not go this shop if you have nail puncture like the picture i uploaded.

tanya.js

tanya.jsGreater Melbourne (Inner), VIC

  • 4 reviews

Competitive price

published

I bought 4 tyre online was very easy to place the order and Select shop with date and time to install it, it was very pleasant experience staff was friendly and service was very good. Well don

Vicki.L

Vicki.LGoulburn Valley, VIC

  • 4 reviews

FULL OF EXCUSES

published
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Mee

Mee

  • 2 reviews
  • 3 likes

INCOMPETENT

published

I picked out tyres. I politely requested torque wheel nuts to 80 ft/lb or 110 NM and put 32 psi pressure in tyres as per manufacturers specs. Response was Duh we don't have a torque wrench. (Yet they do servicing, pink slips, Brakes etc). I responded please don't use a rattle gun just use a wheel brace. Outcome loose wheel nuts on left and right front and tyre pressures ranging from 37.5 to 42 psi. Also its not a good look smoking in your workshop even though you tried to hide it, plus it stinks & never mind the OHS issues. You get 1 star for balancing the wheels correctly. Well done.

2 comments
JAX Tyres & Auto
JAX T.JAX Tyres & Auto

Hello Mee. We're unable to identify the location you visited from the name/avatar listed. Can you please confirm via [email protected] or this review so that we can investigate and improve? thanks ^ JAX Tyres

Mee
Mee
Christine J

Christine JSydney, NSW

  • 3 reviews

Such nice staff!

published

I needed 2 new tyres, dropped in at the nearest Bob Jane's - staff were rude and patronising to me as a woman - I left. Jax in Newcastle were another story, helpful on the phone, friendly in person and very efficient

1 comment
JAX Tyres & Auto
JAX T.JAX Tyres & Auto

Thanks Christine for the note. We'll keep it up at JAX Newcastle for all customers. Happy and safe motoring!

Michael P

Michael PSouth East Queensland, QLD

Great quick and efficient service

published

Quick and easy used the screen to select tyres and showed a variety to choose from with different pricing
Discussed what tyre was best suited
Store was easy to get to

1 comment
JAX Tyres & Auto
JAX T.JAX Tyres & Auto

Thanks Michael for your visit and comment. We'll keep the strong selection of brands and online pricing. Safe motoring!

Alan K

Alan KSydney, NSW

  • 2 reviews

Numerous issues

published

1. JAX supplied & fitted terrible tyres, noisey and spongy, and performed wheel alignment resulting with steering wheel off centre and car pulling to the right.
2. Returned car to JAX with my new purchased replacement tyres to be fitted and balanced & a re alignment. Fitted, balanced & re aligned, no tyre shine (dressing) applied, not eligible? due to I supplied tyres, not sure?
3. Later, while washing my car I realised JAX fitted silver weights to my black rims - NOT a good look! and NOT professional. Second wheel alignment successful.

Heinrich

HeinrichRichmond-Tweed, NSW

Unfriendly Staff and improper Tyre Service Tweed Heads

published

I had to stop the fitter, because he was fitting the new tyres at the rear! I wanted the 2 new Bridgestone Tyre 195/70R15C R 623 at the front. No explanation, consultation before the work started. Yellow dot was not lined up with the valve!
Unfriendly staff and manager in Tweed Heads. No compensation or refitting was offered. Full story soon.... All to bad!

Page 4 of 24
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Questions & Answers

Samantha

Samanthaasked

Price for 4 Michelin sports tyres with gas and wheel alignment

2 answers
JAX Tyres & Auto
JAX T.JAX Tyres & Auto

Hi Samantha, Thank you for your enquiry. Please let me know which store you would like to have this work done at and I will check with them for you. Thanks, The JAX Team

Samantha
Samantha

Bankstown

michael m.

michael m.asked

Can i buy tyres using after pay

3 answers
LE3 KOOL
LE3 KOOL

Hi michael, you can only use after pay if we scam you extra money.

That way we are happy that we have ""Ripped you off"" as ""We love your money""....We love ca$h more. That's why we need to $cam you extra $$$money$$$, becau$e you don't have ca$h....So ye$ we accept after pay.

We also provide a terrible service, where we guarantee you won't be back, and we will do up your wheel nuts so tight, so when you get a flat tyre in the middle of nowhere, you won't be able to undo your wheel nuts, or they will shear off, which is a better laugh for us, as now you can't put your wheels back on, and you are left with your nuts in your hands.........While scratching your head.

michael m.
michael m.

Love it

michael m.
michael m.

Ill take that as a no

LE3 KOOL

LE3 KOOLasked

1). Why did the manager at campbelltown n.S.W. "Refuse to give me a receipt when I paid ca$h"?
2). Are your managers specially trained to "Scam and ripoff customer$"? As wonky eye manager did with me.
3). Should I report the manager to the "Tax fraud department"?

1 answer
Keith
Keith

No idea what you should do

Get an answer from our members and JAX Tyres & Auto representatives

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