K GSydney Surrounds, NSW
- 3 reviews
Great professional service
Jax tyres Penrith, have been a regular customer for some time. Always get good reliable service, wouldn't go anywhere else. Prices are reasonable, fast service, highly recommend this outlet of Jax by
1 comment
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chrisGreater Melbourne (Outer), VIC
- 3 reviews
great value
I've dealt with Jax Tyres in Preston on two occasions in the past 5 yrs
on both occasions they have offered me the best deal on my new tyre purchase and throwing in a wheel alignment as well.
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Disgraceful and unprofessional conduct
I post this review with no ulterior motive. The customer experience that we received at this Jax Tyres branch has been the most disgraceful and unprofessional conduct that I have ever experienced. This is my 1st review post of a business and I feel compelled to express my extreme disappointment on how we have been treated by the branch both from the 1st interaction of the issue and during their internal investigation of the incident. I thank JAX Head Office for their time but unfortunately the branch actions through this period reinforces their unprofessionalism, outright arrogance and treating people with contempt. Extremely disappointing conduct.
1 comment
JAX T.JAX Tyres & Auto
Hi Geoff, Customer Experience is very important at JAX Tyres & Auto. We welcome customer feedback which ensures we are enhancing our services. When you contacted us, we listened to your concerns and t... Read more
ook the necessary steps to ensure our store had indeed followed the correct process. Again, we are sorry you are not happy with the outcome and as such wish you all the best. JAX Head Office.Similar opinion? Write a review on ieatwords.com.au!
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Eileen K
- 4 reviews
Quality Service
Friendly and informative Service and did the job quickly and within the time frame l booked it in. They were happy to order in the tyres l wanted which arrived the following day. Unbeatable value as l got 4 tyres for the price of the 3.
1 comment
JAX T.JAX Tyres & Auto
Hi Eileen, Thank you for the fantastic review! The team at Erina are pleased they could assist you in a way that met your needs. We look forward to seeing you again. Thanks, The JAX Team
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Glenda BarkleCentral Queensland, QLD
Disappointment with Jax Tyres
Dear Sirs.
I am writing to let you know how disappointed I am to see our local Jax Tyre Service close in Gladstone.
The service and price comparison my family and I received from this branch of Jax was second to none and many people in our local area are also shocked to see this branches sudden and unexpected closure.
I recently purchased another full set of tyres from your business in Gladstone and now find i may have to travel to Rockhampton to continue any benefits that i would have been entitled to locally.
This is very disappointing as I h...Read more
1 comment
JAX T.JAX Tyres & Auto
Hi Glenda,
Thank you for your feedback. Closing the Gladstone store was not an easy decision. We hope to open another store in the area one day. We apologise for the inconvenience of travelling to Ro... Read more
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ColinWestern District, VIC
a step above
The extra service we received was unexpected. We got a great price and friendly service, I felt like we were in good hands. The staff seemed to know what they are doing. It is the first time using Jax, only negative was the longer than expected wait time. Would go back again just for the extra service checking my car over.
1 comment
JAX T.JAX Tyres & Auto
Hi Colin, Thank you for the fantastic review! The team at Warrnambool are pleased you had a productive and comfortable visit to their store and appreciate your positive feedback. We look forward to seeing you again. Thanks, The JAX Team
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Excellent experience! Jax Bayswater North
A quick phone call confirmed Jax were the best price for the tyres I wanted and the best price for the wheel alignment as well. Staff were friendly and extremely helpful with extensive product knowledge. Their service was outstanding.
1 comment
JAX T.JAX Tyres & Auto
Good morning and thank you for the fabulous review! The team at Bayswater North appreciate your positive feedback and are pleased you had an enjoyable experience at their store. We look forward to seeing you again. Thanks, The JAX Team
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Lee Sth TweedRichmond-Tweed, NSW
Great Service!
Jax Tyres at Tweed Heads South recently fitted four new tyres to my Honda C-RV. Great price - four for the price of three. The staff there were terrific... friendly and helpful! Prompt service - rang one day, tyres fitted and aligned the next afternoon. Jax should be really proud of this store and other companies could learn a lot from the way these guys deal with their customers... thank you!
1 comment
JAX T.JAX Tyres & Auto
Hi Lee, Thank you for the fantastic review. The team at Tweed Heads appreciate your positive feedback and for recognising them as an efficient and professional team. We look forward to your next visit! Thanks, The JAX Team
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YZ_HSydney, NSW
- 2 reviews
- Verified customer
Jax Tyres Castle Hill
Very happy! Best price and best services!!! I have used them the first time after reading their reviews on Google, love it and will definitely come again for my next tyres change!
1 comment
JAX T.JAX Tyres & Auto
Good morning, Thank you for the fantastic review! The team at Castle Hill appreciate your positive feedback about your experience and look forward to seeing you again. Kind regards, JAX Tyres
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TOP SERVIC ALWAYS
always very helpful completely happy with there work and find them most trustful. at salamander bay Michael Chiarelli. we have been serviced by them for about 10years and have never had a problem
1 comment
JAX T.JAX Tyres & Auto
Hi Carol, Thank you for the wonderful review. The team at Salamander Bay appreciate your thoughtful words and look forward to seeing you back in store for many years to come! Kind regards, JAX Tyres
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cancer64Sydney, NSW
Great aftersale service!
Bought tyres at Jax Smithfield on special (buy 3 get one free) which was a good deal.
Few months later I got an email from Jax that I'm due for a free wheels balance and rotation.
I booked my car in without any issues and got it done with no charge.
Great service.
1 comment
JAX T.JAX Tyres & Auto
Good morning, Thank you for the great review! We are pleased the team at Smithfield left a wonderful impression on you and look forward to your next visit. Kind regards, JAX Tyres
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BAZSydney, NSW
Excellent transaction by JAX Personel
My trip to the Penrith Store was excellent The staff was most helpful I went into the store to have a puncture fixed the NRMA officer said he was doutful as to where the damage was he was right I was needing new tyres so I asked to have four new tyres fitted The staff was that helpful and explained every detail on the purchase I could not be any more happy with the service I was given
regards
Barry Izzard
1 comment
JAX T.JAX Tyres & Auto
Hi Barry, Thank you for the wonderful review. The team at Penrith are pleased they could assist you with fitting new tyres and appreciate the positive feedback! We look forward to your next visit. Kind regards, JAX Tyres
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Amazing - JAX Tyres Ashmore
The team at JAX in Ashmore are awesome. I always take the car there when needing work.
Had some troubles with the Engine on Wednesday and knew if i headed to Ashmore they would help me out. No booking, just popped in and spoke to Andre and he told me they would inspect it and get back to me ASAP.
Had a call at work within about an hour. Andre advised me what needed doing and after confirming with myself they got stuck straight into it. A couple of other things were noted during the work and Andre called me at each stage to keep me updated.
It was all fixed and ready to pick up before lunchtime. Great work from the team.
Thanks, will definitely keep bringing the car back to you guys.
1 comment
JAX T.JAX Tyres & Auto
Hi Matt, Thank you for the excellent review! The team at Ashmore appreciate the awesome feedback and support. We look forward to your next visit. Kind regards, JAX Tyres
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Julie HillNorth Western Region, NSW
- 2 reviews
- Verified customer
Faulty tyre & service/Poor customer service
Will never use again, got a new tyre on the 28th December 2022 from Singleton, while [name removed] was trying to remove the old tyre of the rim the machine was playing up and you can see he was getting frustrated with the machine. Got the new tyre put on the rim we drive home which is about 6 hrs away and the next morning noticed the beading out of the tyre and the tyre pressure down. Contacted [name removed] on the Monday regarding the tyre and what a joke told me to bring it back. Sent a photo to his mobile. Showed the tyre to our tyre sh...Read more
op in town and he said dont drive the car to far and get a new tyre quickly so I asked how far is too far and he said dont go out of town with it like that. I contacted [name removed] and he wants me to bring it back to him. I have asked for [name removed] at Jax to pay the $185 to the tyre place where Im getting it replaced and [name removed] wont until he get's the tyre back and the tyre manufacture says it is faulty. Not happy at all, he is now trying to say that we have taken the tyre off or we could have done something to the tyre. Poor customer service now going to take this matter to fair trading. Even my boss who is a mechanic and owns a mechanical workshop, does wheel alignments has said its been damaged by the person who put the tyre on the rim. My husband had to take a week off work because he works in Melbourne and he could not drive the car and nothing in our small town is open until the 6th January 2020. This is also been added in our claim to fair trading.3 comments
JAX T.JAX Tyres & Auto
Hi Julie, Thank you for your feedback. As we have told you previously - JAX Tyres Singleton is happy to offer you a full refund for the tyre purchased provided you return it to them. They will also co... Read more
ver the cost of shipping for the tyre to be returned to them. Please feel free to contact us if you have any further questions. Kind regards, JAX TyresYour comment was you will only refund after you send it back to the manufacturer and if they say the tyre is faulty, maybe it was the person who put it on the rim stuffed it up. It’s in the hands of f... Read more
air trading. Just drop tyre off to another tyre store and straight away the tyre guy said the tyre was put on the wrong side.JAX T.JAX Tyres & Auto
Hi Julie, The team at Singleton are now waiting for your details to give you a full refund following on from the tyre being deemed faulty at Bob Jane. Thank you, JAX Tyres
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lester3944Australian Capital Territory
- 9 reviews
- Verified customer
Couldn't be happier with the service at Phillip ACT
I had a puncture over the weekend, had the spare put on and rang Jax Tyres Phillip ACT early Monday morning - they said to bring the car straight over. I left the car with them and went to a class at the pool, received a text saying the car was ready less than an hour and a half later. Amazing price, far cheaper than I expected and friendly, efficient service. Such easy parking too. Would definitely use them again next time I need tyres, fully recommended.
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Great service at Thornleigh
Jax Tyres Thornleigh provide great service & advice. Make me feel like a valued customer. Clean workshop, they respect your car by using paper mats to protect it from getting dirty.
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Teck Ban T.Sydney, NSW
Lack of experience mechanics!
I have been visited Jax Bondi Junction in the past 15years, but after under new management recent years,the mechanics are lack of motors experience.
In 2018 June, they replace front shock absorbers and front brake pads and rotors for my car, since then the shock make loud noise when on the humps or uneven roads, and vibrates on brakes. I claimed the issue but they said rear brake no good, then replaced them in 2022 October.
But the brakes problems are still exist. I told them the problem again, this time they said front lower control arm worn...Read more
1 comment
JAX T.JAX Tyres & Auto
Good morning Teck, Thank you for taking the time to provide feedback and we are sorry to hear that you had a less than satisfactory experience during your visit to JAX Tyres Bondi Junction. We pride ... Read more
ourselves on proving an exceptional customer experience and will certainly address your concerns with the store. If you would like to discuss further, please contact us directly on (02) 9964 4000 or [email protected] Regards, JAX Tyres Head OfficeSimilar opinion? Write a review on ieatwords.com.au!
tyre replacement
Highly recommend . I appreciate the good price & quick turn around. Micheal dropped us at a close by shopping mall and picked us up when the job was done. Customer service was exceptional!. Shan
1 comment
JAX T.JAX Tyres & Auto
Hi Shan, Thank you for the great feedback and recommendation. We're glad to hear Michael was able to help you. Best wishes for the New Year and hope to see you next time. Kind regards, JAX Tyres.
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HappyCarCustomerSouth East Queensland, QLD
Jax Tweed Heads saved me thousands with honest information! Thank you Jax Tweed Heads.
I asked Jax Tweed Heads for an honest opinion and they gave me one that saved me thousands after being told by other mechanics that I required a new clutch in my Nissan Patrol. As a single parent this is a huge deal. I cannot thank them enough, and you know where my car will ALWAYS be serviced.
1 comment
JAX T.JAX Tyres & Auto
Hi JappyCarCustomer, thank you for posting such a positive review and for coming into our store. We are pleased to hear how happy you are with our honesty and our advice. We look forward to seeing you next time. Regards, JAX Tyres.
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LE3 KOOLSydney, NSW
- Verified customer
Tried to scam me for extra cash sales
Jax campbelltown nsw tried to $cam me extra ca$h for a service not performed, I cancelled the ordered tyres, and took jax'$ money $$$$$ elsewhere, I'm never going to this store.
2 comments
JAX T.JAX Tyres & Auto
Dear Les,
Thank you for taking the time to provide feedback. Customer experience is very important to us which is why we have contacted you to discuss your concerns. We sympathise with this situatio... Read more
I have read your responses....From years ago.. However writes these liar lies must have been a wicked evil liar politician, how did you try to resolve this situation???? Yeah yeah yeah you sympathise.... Read more
.But it will happen again, as it has happened before, you started to lie...........As I have read from 5 years ago to now...Same answers......Same fake words........Fake...Fake...Fake.. Nothing has changed from when you started using your liar forked tongue, years ago to now, same fake words to other people.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Samanthaasked
Price for 4 Michelin sports tyres with gas and wheel alignment
2 answers
JAX T.JAX Tyres & Auto
Hi Samantha, Thank you for your enquiry. Please let me know which store you would like to have this work done at and I will check with them for you. Thanks, The JAX Team
Bankstown
michael m.asked
Can i buy tyres using after pay
3 answers
Hi michael, you can only use after pay if we scam you extra money.
That way we are happy that we have ""Ripped you off"" as ""We love your money""....We love ca$h more. That's why we need to $cam you extra $$$money$$$, becau$e you don't have ca$h....So ye$ we accept after pay.
We also provide a terrible service, where we guarantee you won't be back, and we will do up your wheel nuts so tight, so when you get a flat tyre in the middle of nowhere, you won't be able to undo your wheel nuts, or they will shear off, which is a better laugh for us, as now you can't put your wheels back on, and you are left with your nuts in your hands.........While scratching your head.
Love it
Ill take that as a no
LE3 KOOLasked
1). Why did the manager at campbelltown n.S.W. "Refuse to give me a receipt when I paid ca$h"?
2). Are your managers specially trained to "Scam and ripoff customer$"? As wonky eye manager did with me.
3). Should I report the manager to the "Tax fraud department"?
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JAX T.JAX Tyres & Auto
Good morning and thank you for the great review. We are pleased you had an enjoyable experience at our store and look forward to seeing you again! Thanks, The JAX Team