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Reviews

3.6

463 reviews
5
(266)
4
(28)
3
(9)
2
(30)
1
(130)
  • Product Quality
    4.1 (74)
  • Return Claim MadeYes (5) · No (68)
  • Customer Service
    3.9 (69)
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LE3 KOOL

LE3 KOOLSydney, NSW

  • Verified customer

Tried to scam me for extra cash sales

published

Jax campbelltown nsw tried to $cam me extra ca$h for a service not performed, I cancelled the ordered tyres, and took jax'$ money $$$$$ elsewhere, I'm never going to this store.



Customer Service
Product Quality
Return Claim MadeNo
Store LocationCampbelltown 2560 N.S.W.
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2 comments
JAX Tyres & Auto
JAX T.JAX Tyres & Auto
LE3 KOOL
LE3 KOOL
Keith

KeithWestern District, VIC

excellent

published

The local store offered the best price for the product I was looking for. The shop is neat and clean and staff were welcoming and helpful with a no pressure approach.



Customer Service
Product Quality
Return Claim MadeNo
Store LocationJax Tyres, Warrnambool
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1 comment
JAX Tyres & Auto
JAX T.JAX Tyres & Auto

Hi Keith,
Thank you for taking the time to post this review and share your experience. We are glad to hear you had a good experience and appreciate your feedback. Hope to see you in store again. Kind regards, JAX Tyres

SJM

SJMSouth East Queensland, QLD

  • Verified customer

Great service as always

published

My tyre repair was done quickly, at very reasonable cost and we are always welcomed at Jax Ashmore with a smile and an efficient solution. Andre is the face and the power in this store

Customer Service
Product Quality
Return Claim MadeNo
Store LocationJax Ashmore
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1 comment
JAX Tyres & Auto
JAX T.JAX Tyres & Auto

Hi SJM, it was great to have you in our store, thank you for leaving a positive review. We are pleased to hear you are happy with our efficient service and pricing. We hope to see you next time. Regards, JAX Tyres.



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Joanne C.

Joanne C.Sydney, NSW

  • 2 reviews

So easy to deal with

published

another local tyre company would not change my tyre for me as i had broken the lock nut - not a problem for these guys- they just got straight in and did what needed to be done

Customer Service
Product Quality
Return Claim MadeNo
Store Locationnarellan
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1 comment
JAX Tyres & Auto
JAX T.JAX Tyres & Auto

Hi Joanne, Thank you for the lovely feedback, we are pleased to hear about your experience at JAX Tyres Narellan. We hope to see you again next time. Kind regards JAX Tyres.

Kaz

KazMetropolitan Adelaide, SA

  • 4 reviews

Fabulous service!

published

I purchased four new tyres for my 2007 Mitsubishi Lancer from Jax Tyres through the aftepay website. The Penrith store was great! High quality customer service, friendly and knowledgeable team members. Wasn't ripped off because I'm a woman and didn't get talked down to like some places do just for being female! Highly recommend the team at Penrith NSW! Thanks guys for your excellent service and attention to detail!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationPenrith NSW
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1 comment
JAX Tyres & Auto
JAX T.JAX Tyres & Auto
Sparky

Sparky

  • 3 reviews

Will return

published

Very pleased with service and staff helpfulness. Done without fuss or pressure for additional work. Prices good all questions answered to my satisfaction. Car picked up as per expected time without long delay. I will return to Jax Aspley without doubt.

Customer Service
Product Quality
Store LocationJax Tyres Aspley Brisbane Qld.
1 comment
JAX Tyres & Auto
JAX T.JAX Tyres & Auto

If your paying their playing

published

Zero flexibility on pricing, Products and labour are some of the most expensive around. A non competitive business. Franchisee owners turn away small jobs. Won't repair a flat but will sell you a tyre. Many Jax tyres franchises have lost focus on basic customer service over profit seeking. Disappointing, would not recommend.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationWest Gosford
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publicstuff

publicstuffIllawarra, NSW

  • 3 reviews
  • 2 likes
  • Verified customer

Service is always good

published

I took my car to JAX Tyres in Fairy Meadow today, having damaged one of my front tyres and needing a replacement. I've been going to them for several years. They are always happy to help at short notice. Their staff are friendly and polite and I never seem to have to wait long for the work to be done. I would definitely recommend them to my family and friends.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationFairy Meadow NSW
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1 comment
JAX Tyres & Auto
JAX T.JAX Tyres & Auto

Thank you for the feedback and for taking the time to post this review. We really appreciate your kind comments and look forward to welcoming you into our store again. Kind regards, JAX Tyres

Chris

ChrisIllawarra, NSW

Excellent Friendly Service

published

Today I replaced the tyres on my Kia Cerato at Jax Warilla. I have been a previous customer. The price was reasonable and I now have a new set of quality tyres on my car. The staff also did a minor repair (reattaching the plastic protective strip under the front of the car) for me at no cost. The staff as I have found on previous occasions were courteous and friendly. I recommend this company.

Return Claim MadeNo
Store LocationJax, Warilla
1 comment
JAX Tyres & Auto
JAX T.JAX Tyres & Auto

Hi Chris,
Thank you for taking the time to share your experience and for the kind words. We look forward to welcoming you again next time. Best regards, JAX Tyres

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Jax Tyres Northlakes great

published

Best quote of 3
Knowing I am a pensioner and holder of concession cards and seniors card gave extra discount on similar tyres for my Mazda
Shop easily accessible
Young gentleman treated me beautifully
I felt really looked after

Customer Service
Product Quality
Return Claim MadeNo
Store LocationJax Tyres North Lakes Queensland
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1 comment
JAX Tyres & Auto
JAX T.JAX Tyres & Auto
Paul

PaulSydney, NSW

  • 2 reviews
  • 1 like

lying about repair needed

published
Customer Service
Product Quality
Return Claim MadeNo
Store Locationnarellan
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Jac K

Jac KHunter Region, NSW

Fast, friendly, not too expensive

published

I arrived on their doorstep at 7.45am Mon morning without a booking. I was served immediately and had 4 new tyres and a wheel alignment done within 2 hours. Very friendly and happy to help

Customer Service
Product Quality
Return Claim MadeNo
Store LocationNewcastle
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1 comment
JAX Tyres & Auto
JAX T.JAX Tyres & Auto

Hi Jac K,
Thank you taking the time to post this review and sharing your experience. We appreciate your feedback and look forward to welcoming you back next time.
Kind regards, JAX Tyres

Maz

Maz

  • 6 reviews

Poor aftersale service.

published

Bought wheels and tyres ($3500) for jax. Never received my promotion goods valued at $299 and they have never replied to emails. Once u have paid it’s simply good buy.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationDeewhy
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BAK

BAKSydney

  • 6 reviews
  • Verified customer

Jax Tyres - Brookvale

published

I have used these guys forever, from before they became part of the Jax franchise.
I have to complement Mario who has always provided excellent service and reliable tyre choice advice.
On top of this, their prices have been good if not the best in my experience.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationJax Brookvale
See all answers
1 comment
JAX Tyres & Auto
JAX T.JAX Tyres & Auto

Hi BAK, thank you for the great review. We really appreciate your feedback and always look forward to welcoming you into the store. Best regards, JAX Tyres

loui Iannacone

loui IannaconeGreater Melbourne (Outer), VIC

best service ever

published

getting my tyres changed at jax tyres warrnambool was the best decision i have ever made. The service was excellent and the explanation of which tyres were needed was extraordinary. bradley toogood is and will be a great asset to jax tyres. His ability in knowing his products is amazing. I will recommend everybody i know to his excellent service. Keep up the good work.

Customer Service
Product Quality
Return Claim MadeNo
Store Locationwarrnambool
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Mumof4

Mumof4Northern Region, NSW

  • 14 reviews
  • 1 like

Great service

published

Easy to access and find the store closeto town. Great service, friendly. Showed us some of the parts that needed replacing and they took a good look at car and lost anything they needs to be replaced Soon. Use good quality parts we have taken our car there for tyres, services and repairs and have been very happy with them. Would highly recommend our local store.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationJax tyres Tamworth NSW
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Chris

ChrisSydney, NSW

  • 6 reviews

Jax - Bondi Junction

published

Bruno and his team are cheerful, happy and helpful. Its been a long time since I needed tyres and Jax had good prices stared online and provided excellent service. Thanks Bruno.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationJAX Bondi Junction
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Colin Brown

Colin BrownJerrabomberra 2620, ACT

  • 5 reviews

Jax Tyres Queanbeyan. Excellent everything and good price.

published

I just replaced two tyres for my wife's Suzuki Swift. Being a little short of cash she went for what we thought would be the cheap and nasty option. This turned out not to be the case. The Indonesian tyres selected were excellent value in that they had a firm grip, deep tread, good area coverage and were the cheapest selection available.
We were very impressed with the service, the short time for the fitting and the politeness of the entire crew. Well done Jax Queanbeyan, you are now our favourite tyre service.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationTharwa Road Queanbeyan 2620
See all answers
Chris

ChrisMid North Coast, NSW

  • 2 reviews

Jaxs Tyres - a local business I can trust

published

As a local I like to support locals and for tyres, having tried their competitors I keep coming back to Jaxs for tyres for both my personal and business vehicles. They also support locals through their sponsorship program and are professional, friendly and competitively priced. They go out of their way to please and thats why they are my choice when it comes to tyres

Customer Service
Product Quality
Return Claim MadeNo
Store LocationPort Macquarie
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The reviewer stated that an incentive was offered for this review

Denielle H.

Denielle H.Sydney, NSW

  • 2 reviews

Awesome service

published

My first time tyre buying experience was daunting to think about. When Jax Tyres at Blacktown were recommended to me I went with a lot of anxiety. I was straight up, asked for advice & they went above & beyond to explain what they were doing,showed me a safety video & gave me a great price!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBlacktown
See all answers
Page 2 of 24
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Questions & Answers

Samantha

Samanthaasked

Price for 4 Michelin sports tyres with gas and wheel alignment

2 answers
JAX Tyres & Auto
JAX T.JAX Tyres & Auto

Hi Samantha, Thank you for your enquiry. Please let me know which store you would like to have this work done at and I will check with them for you. Thanks, The JAX Team

Samantha
Samantha

Bankstown

michael m.

michael m.asked

Can i buy tyres using after pay

3 answers
LE3 KOOL
LE3 KOOL

Hi michael, you can only use after pay if we scam you extra money.

That way we are happy that we have ""Ripped you off"" as ""We love your money""....We love ca$h more. That's why we need to $cam you extra $$$money$$$, becau$e you don't have ca$h....So ye$ we accept after pay.

We also provide a terrible service, where we guarantee you won't be back, and we will do up your wheel nuts so tight, so when you get a flat tyre in the middle of nowhere, you won't be able to undo your wheel nuts, or they will shear off, which is a better laugh for us, as now you can't put your wheels back on, and you are left with your nuts in your hands.........While scratching your head.

michael m.
michael m.

Love it

michael m.
michael m.

Ill take that as a no

LE3 KOOL

LE3 KOOLasked

1). Why did the manager at campbelltown n.S.W. "Refuse to give me a receipt when I paid ca$h"?
2). Are your managers specially trained to "Scam and ripoff customer$"? As wonky eye manager did with me.
3). Should I report the manager to the "Tax fraud department"?

1 answer
Keith
Keith

No idea what you should do

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