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You will not regret purchasing this product.
Very easy to use, gives wonderful hot showers in the bush and makes winter camping even better. You will not regret purchasing this product.
Everyone who camped with us recently used it and all said how easy it was. They were even talking about buying their own unit.
The system is so easy to set the water temperature and it holds the temperature constant.
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Joolca Takes camping to a whole new level
I Recently purchased the Hottap unit to compliment my camping kit. Great product with nice features. Heats up quickly but never going to scold you. The water temp could get a little hotter on those frosty days. But seem to be a great unit over all. Friendly and attentive Australian company.
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Best gas hot water system we have used
The hot tap is perfect for what we wanted it for. Stead flow of water but can only get it to 40c but that is fine for us as we bought it to wash our dogs. Have had other brands in the past but this is by far the best.
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Find out how Joolca HOTTAP compares to other Gas Continuous Hot Water Systems
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Worst system ive ever had only used once water didns't stay hot tap fittings split, battery does no
Faulty item worst rating i coupe give a item would be to this dodgy piece of crap, Taps leak, batteries connections not connecting properly due to Loose compartment, does not stay hot, nothing but problems with it totally unreliable product should be recalled due to Cheap Parts Which makes it an inferior product
1 comment
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GclanSouth East Queensland, QLD
- 2 reviews
Best camping hot water system
We have recently purchased the hottap hot water system, after having some of the the brands we found joolca system so easy to use, well made with the use of quality materials. We were so impressed with it we brought the bag to store it & it didn't let us down great quality and quick to send it & easy to deal with.
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Awesome!
This system works great, easy and fast to set up and works well. I pump water from a container via a small battery operated pump and it is excellent. I live in a tent in the wilderness without power and minus 6 degrees at times and am still able to have a hot shower : )
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Hot water outside.
Excellent product, well designed and perfect for the job of washing my Irish Setters after a play in the bush or on the beach.Especially useful in the winter time when the tap water is a little on the cool side!
I would recommend this product to anyone who needs heared water outside.
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Excellent product and out standing after sale service
We have had a unit for about 15 months but haven't really used until recently when we started renovating our bathroom and removed our shower. The females in our family had trouble pushing the ON button on the shower head because of the water pressure. We contacted Joolca to see if there was another shower head that we could purchase that was easier to use. Joolca answered our email the same day and said they would send out a new shower head at no charge. True to their word it arrived and was so much easier to use. But then not a week later a sp...Read more
lit occured in the shower head hose. Once again we contacted Joolca to see if it was possible to buy a replacement hose and again they responed within hours saying they would send us a replacement hose, no charge! Such wonderful after sale service. Cannot fault this company.Similar opinion? Write a review on ieatwords.com.au!
Still going strong after years of use
We are now in the 3rd year of using this great product. Our hunting horses get a nice warm wash first thing in the morning to look smart on the hunt field, then a good wash down afterwards. They love it. The Hottap unit has been so useful, hot showers during power outages and camping. It's never missed a beat. I'm surprised that it's survived this long with 700 kg horses walking on the hose etc. I would certainly buy another one. Thanks for a great product Hottap gang.
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Find out how Joolca HOTTAP compares to other Gas Continuous Hot Water Systems
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PamCambroon
The Joolca HOTTAP is the best
Fantastic little unit. We are glad we purchased the Joolca Hottap. No more boiling the kettle on the stove for a bucket wash (been doing that for two years). Luxurious hot shower at last. Simple to use once it is set up and the instructions are very clear. We got the pump with it and plug it in to a battery pack.
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Bazz
- 2 reviews
Awesome product well made very happy with this purchase
Awesome product well made very happy with this purchase will use it heaps as i work away in a remote area and boiling the kettle for a shower is frustrating. The Joolca team are very professional to deal with. You can see they are very clever and are proud of there product.
Well done guys!!
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mermaid1Pilbara, WA
- 3 reviews
- HOTTAP
- Verified purchase
Very unhappy
Bought set with all addons except pump. I thought being the most expensive it would be a quality product, WRONG. I had it in sheltered area and 5th time i showered it caught alight inside unit, I only noticed as water became burning hot. I managed to turn gas off thankfully. I contacted Joolca about it and pretty much told it was my fault for not checking connections everyday. The shower head leaked from very beginning and got worse and now shower tent is ripping apart even though it has only been used for 6 weeks in a sheltered covered area. Joolca customer rep was no help with a very sarcastic manner.
I thought paying big $$$ and buying all the extra add ons would of led to long lasting life of product.
2 comments
JoolcaJoolca
Hi Tanya,
Any time we see an unhappy customer, we do our very best to look into exactly what happened. I've just spent half an hour reviewing your communication with our support team to see how things went down. ... Read more
When you wrote to us initially, our support team was very quick to reply (~2 hours). We asked you to send in some photos to help us identify what had happened. The photos which you submitted are in line with a flame up occurring as a result of a gas leak at the connection to the HOTTAP. Just like with any gas appliance, the gas connection must be properly tightened (hand tightening is not always enough which is why we advise against it). We advise of this in the user manual and on the unit itself. As you mentioned in your review, you used the HOTTAP on 4 separate occasions prior to this issue - indicating that the HOTTAP was working correctly. If there was an internal gas leak, as you suggest, it would have shown up on the very first use - but this was not the case. In either case, our support team did not put any blame on you - even though it is almost certainly the gas connection which was the issue. In fact, they opened up an RMA for you so that you could return the HOTTAP to us (at our cost) so that we could fix it for you and then return it to you (at our cost). Despite this, you never sent your HOTTAP back to us. After 1.5 months of waiting but not hearing back from you, we politely closed off the support ticket. At the same time we let you know that we would still like to fix your unit, and to get back in touch with us when you were ready. All in all, I stand by the way our support team handled the situation. Ultimately, they did not blame you and offered to fix the unit for you (completely at our cost) regardless of who was at fault. I don't think it is fair for you to say our support was "no help" or "sarcastic" when in fact our team worked hard to try and turn this around for you. With all of the above said, the same offer we gave you initially (to repair everything at no cost, regardless of fault) still stands. I know you ignored it the first time around, but I would really appreciate it if you gave us the opportunity to fix everything up for you. Please call us on 1300 669 500 to organise your repair :)Well the pics i sent showed i actually picked up the unit and laid on the washing machine while it was still alight, i then realized i needed to turn gas bottle off. Thats why it shows the flame comin... Read more
g out rhat way. I only just responded now as i was involved in a major car accident not long after that. The unit was in the car at the time as i lived extremely remote then and the car was a write off they tell me so my guess the unit went with itSimilar opinion? Write a review on ieatwords.com.au!
This unit is perfect
This product is superior to all other portable hot water systems on the market . One there is 2 years wareenty. I have been using other brands for ten years and they only last 12 months in constant use, {cheep chineese brands.} there are clear instructions with online support and phone help line un like other brands. the unit is easly set up and adjusted giving constant hot water flow unlike other brands hard to adjust to get the desired tempreture. I will be replacing all my units with brad . signed Happy customer.
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Fantastic product
Just used my new Joolca Hottap. It was so easy to setup and connect the gas and water. Fantastic Product. I would highly recommend this product. Postage of Joolca Hottap was on time and was packed well so nothing moved in the box. I have used this product at home washing the dog, having an shower while camping it's well worth getting.
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Caro
- 2 reviews
Fabulous!!
We were using this as our shower whilst renovating our one and only bathroom. Extremely impressed with how easy it was to set up and use. Two young girls also used and had a great time as we are normally not campers. Husband who showers at 5am for work happy to use - even in the dark. We were more than happy to use this for the 3-4 weeks it took to complete the renos. Excellent product, excellent value, number one for convenience and safety, as instructions were very clear about how to use, set up and look after. We are in an area that due to O...Read more
HS, hiring a portable shower was difficult without it being 2-3 times the cost or not available at all. Thanks to the team at Tentworld for excellent service and advice - we also bought an OzTrail Ensuite tent.......both fabulous for our requirements. ThanksSimilar opinion? Write a review on ieatwords.com.au!
Find out how Joolca HOTTAP compares to other Gas Continuous Hot Water Systems
Know better, choose better.
RandleMelbourne
- 3 reviews
- 1 like
- HOTTAP
- Verified purchase
Perfect for heating a hot tub
Reasonably confident ours is the first Hottap used for heating a baptism pool, but it worked brilliantly! We got a more industrial pump (than with Hottap Outing) to recirculate water continuously. We filled a pool with 1200L of 18°C water with the air temperature similar. A couple of hours recirculating water through the Hottap and it was up to 37°C! Cheap to run, easy to store, helpful support. Cannot recommend more highly!
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How do you describe happiness ?
We purchased a Unit after our house was broken into and all the plumbing, taps, sinks and pumps were stolen ..... We've been living like hardcore campers for a month now and in my career where presentation is a must, a shower is essential.
The shower works perfectly even on horrid freezing cold Melbourne days. Super happy and very highly recommended. The Unit is going to the stable when the plumbing in the house is reinstated - I am telling all my friends who need one for their horses washes to go grab one. Not only the most cost effective on the market - but I'd buy one again in a heartbeat. Thank you Joolca HOTTAP xx
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WalWagga Wagga
Well built reliable product
Everything about the Joolca hot tap is first class. Well built, instantaneous heat, easy to use and has excellent hanging options. Can’t imagine a better product.
I have been using this product for 3 months now and my opinion of the hottap has only been reinforced. If you bought this product you will not be disappointed.
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BillyJMurrumbateman
- 7 reviews
Excellent, 5 stars
Purchased the Joolca Hottap 12 months ago and have used it on three camping trips. The unit is easy to setup and worked flawlessly, no problems, great little unit. Recently purchased the Joolca hottap bag and I highly recommend anyone who has the hottap, to get this bag. The bag is well made and has room for the heater, gas hose,shower head and hot water hose; everything is kept in one bag, less likely to forget anything when packing for your next camping trip.
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Mattwodonga
- 2 reviews
best thing ever
the best thing i could buy to take camping,very impressive. easy to use and connect up and away you go. Very easy to use for the whole family. Has not let me down on a number of camping trips we always go with friends, so i brought a second one so impressed with it i had to buy another one.
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Questions & Answers
Luis O.asked
When my water heater will be in USA ?
1 answer
JoolcaJoolca
Hi Luis,
For HOTTAP Essentials or HOTTAP Outing, they will be shipping out of Utah on May 18th 2020. For HOTTAP Nomad Kits, because they've been quite popular, they will be shipping on June 8th 2020.
Please email [email protected] if you have any questions about your order in specific and we'll be sure to help out!
Warm regards,
Chris
Stephen B.asked
Hi my joolca hottap is quite sensitive to the slightest breeze. So far i have reversed the top vent covered the side slots to very little improvement i understand that there is an adjustment of the flame that can be done to remedy this problem if so i would be very keen to try it
Regards
Steve Burke
1 answer
JoolcaJoolca
Hi Steve,
Please email us on [email protected] or call 1300 669 500 and we'll be happy to help you out. If you can give us a call tomorrow (Monday) as early as possible, as it's our last day before we close for the Christmas break (we're back on the 2nd of January - only taking a couple of days off in between the public holidays).
Thanks!
Chris
Chappyasked
HI. Just wondering whether the Hot Tap is weather proof. i.e can I leave it on the back of the trailer when it's raining etc?
1 answer
JoolcaJoolca
Hey Chappy,
Thanks for the question. The HOTTAP isn't weather proof, so leaving it on the back wouldn't be a good idea. You should take it down and pack it away when you're done using it. Happy to clarify in more detail, just give us a bell on 1300 669 500.
Thank you
Chris
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JoolcaJoolca
Hi there,
I am very sorry to hear that you are so unhappy with your HOTTAP. The vast majority of our customers are normally very happy, with hundreds of great reviews of the HOTTAP across ieatwords.com.au and our website.... Read more
I would love to be able to turn this situation around for you - to turn you into one of our very happy and satisfied customers. And I can promise if you reach out to us, or provide your information to us so that we can reach out to you, we will 100% help you and make this situation right. At the moment, you have signed off anonymously and you have not contacted our support team, making it impossible for us to reach out and help. As a side note, I notice your review states you purchased in May 2017 but you mentioned that you have only used it once. In the future, please reach out to us sooner as we would have fixed anything up well before it got to this stage. For reference, we also have a 30 day money back guarantee that you could have used upon purchasing. If you didn't like the HOTTAP for any reason (or for no reason), we would have come and picked it up from you at no cost and given you a full refund the next day. No money out of your pocket. We offer that type of guarantee because we know the HOTTAP is the best portable hot water system in the market - and we stand by that statement with complete certainty. Please reach out to us via private message, or by email or by phone on 1300 669 500 and we will immediately work with you to make this right. We would appreciate the opportunity to turn this around for you. Waiting to hear from you, Chris