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4 weeks later no trampoline or refund!!!!! Cannot get through to company!
I ordered My kids Xmas trampoline Dec 4th. It said 3-5 days delivery. Carton Went missing on delivery, I waited a week, After many emails, I was told to track it myself and call Toll. I had to lodge an enquiry with toll.
I had to order another trampoline Xmas eve from another company so my kids had their gift from Santa.
Jumpflex called me Xmas eve late afternoon apologising and said I would get a refund straight away. I still cannot get through on their phone line again, no return emails. I’ve Been waiting for a refund but no contact from ju...Read more
mpflec. The phone number just says no one available to take my call. It’s said that for the last 3 weeks. I Keep getting emails asking to rate their service but I can’t even reply to that. Very frustrating. I want my refund!!!!
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Shawn SAU
Missing Delivery (Only sent me Half of a Trampoline) 4 year old Daughter didn't get a Christmas present this year!!
I ordered the 10ft Jumpflex Trampoline at 2pm on the 11/12/19.
On the 24/12/19 only 1 of 2 boxes was delivered!
So my 4 year old daughter received NO CHRISTMAS PRESENT from me this year!
I rang up Toll couriers to find out where the missing box was. Was transferred to an overseas call center who refused to answer any of my question and would stay dead silent hoping i would hang up. I requested their names and a reference no. of the phone call to make a complaint in regards to their behavior of which they refused to give anything to identify t...Read more
Purchased in December 2021 at JumpFlex Trampolines for $500.00.
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S steelMetropolitan Adelaide, SA
- 2 reviews
Jumpflex need to use different courier company
We ordered the trampoline and it was shipped quickly from jumpflex, we had read reviews that stated they were great trampolines but that they needed to change from TOLL couriers. Jumpflex please listen to your customers we are lucky we got ours at all!! It was originally supposed to be delivered 2 days ago and wasnt so we called TOLL and they stated they weren't sure why it hasnt been delivered and will have to investigate.
I arrived home this afternoon with my daughter (the trampoline is for her Christmas) and it had been left out the front...Read more
Purchased in October 2021 at JumpFlex Trampolines for $699.00.
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DigbySydney, NSW
- 3 reviews
Good for the kids
I bought the Classic-100 city 3 years ago. It is still in good condition, netting is still intact and mat is fine.
It's a good trampoline, I liked it because the netting and padded mats protected you from the springs.
My daughter loved it, she was 10 when we first got it.
It was a good price and had the safety features I was after
I would recommend it to others
1 comment
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SmurfetteSouth East Queensland, QLD
- 18 reviews
- 22 likes
So far, Great
Its sturdy and stable, but very early days, we will see what is like in a couple of years. Wow. It takes a bit of time to put together, but that's expected of any trampoline, we love the design and it's easy to clean, just hose off. I love it that my son can just grab the net and lean on it full body weight, very good quality.
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Awesome trampoline but mind bogging sunshade design
Love the trampoline! Looks great and of good quality.
But the sunshade collects rain water : ( and also tend to fray easily. Adults have to get on it to help drain the sunshade after it rained to avoid tear to the sunshade. Could not believe both products are of the same company. Can't Jumpflex borrow some ideas off other sunshade designs??
1 comment
Jumpflex T.JumpFlex
We have a brand new design for the Jumpflex SmartShade coming around Jan 2022 - if you can email us your Name and Order details I can help out with getting you a replacement! -Conor
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worth the money after just the first day.
We have had a great experience with jumpflex from the start. the ordering and delivery process was efficient and when we had a minor incident with a shade cover they replaced it straight away.
Assembly was easy and we did it at 10pm in the dark on xmas eve with only the light from my iphone. (i like a challenge). I would recommend this product with no hesitation.
thank you Jumpflex.
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MichelePerth
- 2 reviews
- Verified purchase
Great Tramp Safe & Sturdy Value for money.
Honestly the trampoline design itself is pretty faultless its really was simple to set up an it really does look like a top quality product so many comments from visitors about how great the tramp looks we are very happy only minor adjustment that could be made would be some kind of security lock from the outside so the littlies cant escape because my 2yr old can unzip it an get out which is a bit scary.
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K.ANorthern Region, NSW
- 2 reviews
- 2 likes
- Verified purchase
Great value for money
We found Jumpflex trampolines a good comparative price to other competitors. Good quality, found the instructions were reasonably clear. We Recently had issue with damage to our shade cover due to the elements, Jumpflex replaced and sent at no charge. Very happy with the service, we used layby option and received free postage.
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Rohan
- 3 reviews
Hours of entertainment, well priced
What a great trampoline. Prompt delivery, easy instructions and assembly process and most important one happy little camper on her birthday. One of the best things about this model is the supported weight. It means Dad can happily jump on it too with the kids with no fear of destroying it. The internal safety net is great and the range of accessories means birthday and xmas is covered for the next year or two. Highly recommend Jumpflex.
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StuPerth
Fantastic quality, perfect size!
We are so pleased with this purchase! Well worth the extra investment as the quality is amazing and was so easy to assemble. I feel totally at ease knowing my kids are safe whilst having a great time out on their jumpflex trampoline. The aquajet has been a huge hit too!
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NatMelbourne
- Verified purchase
Kids love it!
My kids (ages 2 and 4) love our new Jumpflex 10ft trampoline! The ladder makes it so easy for them to get on and off by themselves, and with the netting there's no risk off them falling off the side. We also got the sunshade which means they can jump on sunny, hot days, and they love trying to reach the roof as they jump!
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KristiChifley
- Verified purchase
Best birthday present ever!
We bought a jumpflex for our 2 year old's birthday- he's learning the art of jumping and the jumpflex provides a safe environment to encourage his development. It was easy to assemble, and having also purchased the slide attachment has meant no more waiting in line to use the stairs to get on and off. The high weight rating has also meant that mum and dad can join in the fun. Thanks Jumpflex!
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- Verified purchase
High Quality Trampoline
Purchased this trampoline for my 8yr daughter and she loves it.
Compared to prior trampolines I have purchased, you can really tell its made of quality materials.
Looks great in the backyard and love seeing my daughter try all sorts of tricks knowing she is not going to get caught in a spring.
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Steven DBrisbane
- Verified purchase
Quality that exceeded our expectations!
We bought a Jumpflex trampoline for our daughter and to be honest were a little sceptical about their claims of build quality, after having tried many other brands that claimed similar things and not living up to what they say.
Jumpflex has not disappointed. After a simply putting the tramp together you can visually see the quaily and craftsmanship that has gone into these products, every safety element has been thought of, even the safety net is soft to the touch.
Great product Thanks
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Perfect gift!
Purchased the trampoline and the shade cover for my 18mth old and it's the best! She loves it and could spend all day everyday on it it was easy to assemble. Delivery was quick and the quality is amazing. My older nieces and nephews also love it when they come over.
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TanglesSydney
- Verified purchase
Kids Heaven
From the moment our boxes arrived the kids were insisting on putting it together NOW. What I thought was going to be a mission was actually simple with excellent instructions. Build material is excellent and the children were jumping within an hour from start to finish. Product and delivery was also fast and excellent updates and assistance when required. I also purchased the Sun Shade which is well worth the extra protection for the kids.
Thanks Jumpflex
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McbSouth East Queensland, QLD
- 6 reviews
- 8 likes
- Verified purchase
Worth the money - awesome trampoline
You can tell this trampoline is of a high quality from the moment you unpack it. It looks good and feels so much more sturdy than other trampolines. I've bought 3 other trampolines of different brands and none of them can compare to this one. This one is built to last. My son loves it and the bounce factor is awesome. Highly recommend this trampoline and this company. Trampoline was delivered very quickly.
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Great tramp!
Wish this was around when i was a kid! Great tramp. I'm 90kg and jump on this with my 2yo. Feels strong and safe even for me! Would 100% recommend this. Service and quality cannot fault. Easy to put together, 3 hrs with my 2yo helping. 2 at a easy pace by my self.
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TristanNewcastle
- Verified purchase
Excellent Product and Service
Well done Jumpflex on an excellent product, website and customer service. From enquiry, order placement to delivery and assembly I was impressed. The assembly instructions were faultless and easy to understand. Our 3 year old son is loving it and spending hours on it. Now we are looking at accessories! If only every online purchase was this good! Keep up the good work Jumpflex!
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Questions & Answers
Kateasked
My kids want a trampoline that has quite a high bounce and they can do flips on. Is this possible with the 10ft jumpflex?
1 answer
Jumpflex T.JumpFlex
Yes, certainly! Our Trampolines use a tapered Spring which allows different weight jumpers to get a similar bounce - Springs are great too, as they allow the Jumper to get used to the Springiness which lets them get better and better at getting height and control.
Lisaasked
Hi, I noticed the jump flex classic failed the CHOICE safety testing, does the flex range have any additional safety features to improve these test results?
1 answer
To be fair to Vuly, Jumpflex and all the others tested, That CHOICE safety testing was rigged from the start. They compared all the traditional style trampolines (Springs) by Vuly, Jumpflex, Action and the others vs a Springless Trampoline from Springfree trampoline that got a near perfect score. Of course the Springless trampoline was going to come out on top in the tests, when it is up against spring style trampolines. CHOICE doesn't always conduct their tests thoroughly, or properly.
Catherineasked
Is the weave on the safety net now small enough so little fingers cannot get caught?
Thanks
1 answer
Felix J.JumpFlex
Hi there, yes that's right - the Jumpflex range now features a softer net, with much much smaller weave holes (7mm or so)
Download manual
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Jumpflex T.JumpFlex
Really great to hear the Trampoline fit your needs! If you do need any Support at all, don't be shy to get in touch with the team. Cheers!! Conor @ Jumpflex