KISA phone (page 2 of 4)

The KISA phone was essential for my grandmother to talk to family and friends. Other phones became too complex to use, so the one press buttons were fantastic. The customer service has been friendly and prompt, especially when the phone was 'no longer required'. The monthly charge was also very reasonable.

Great idea but customer services is appalling call go silent all the time. They aren’t cutting out just can’t be heard. Customer service keep telling me it our fault must be service. But no other mobiles in house have this problem. I am now looking at alternatives as this is useless.

My Dad doesn't get to the phone quickly enough to answer it.
There is no notification of who called him so he cannot return the call. So, he is losing all of his friends who give up after 4-6 unsucessful attempts.
Even if he could see who had contacted him, he cannot return the call because this is not an option on KISA - unbelievable.
As soon as I have bought him a new phone I will contact his friends to let them know so they can start ringing him again.

Easy to remember process made it reassuring method of contact in an emergency for both the user and their loved ones. The consultation with Community confirmed and therefore visually brilliant for the impaired. A thoughtful and effective communication device. The colours were appropriate for specific vision impairment and the process for call making easy for the fragility of the learner.
The billing is clear and cost effective .
All of this helps with the effective communication needed to minimise isolation for the elderly and the impaired and gives family a sense of security as well as the user.

with severe apraxia following a stroke my wife was severely limited in her capacity to use a conventional mobile phone. Within a short period of time she was able to use her Kisa phone and it became her lifeline and an enormous comfort to her to be able to contact help when needed

Gives me peace of mind knowing my elderly mum can use this easy to use phone just press our names and she can contact with no confusion also she can give her number out for all her friends to call her the best gift of all to give the elderly PEACE OF MIND

Prior to me purchasing the KISA phone for my 92 year old father, I would worry if I phoned him and he did not answer the home phone. I would worry if he went out in the car just in case it broke down or worse. As I work full time and 40 minutes away from home it is not easy to get home quickly when not able to contact him, just to realize he was sitting outside doing a crossword or gone to the shop! I tend not to worry as much about him as he is always contactable. He takes his phone everywhere. So proud of him as you can teach an old dog new tricks.

Bought this for mum last year. Concept great. What lets this device down is: 1. It's poor battery performance, 2. Difficulty ending or picking up a call, 3. Frequency of accidental calls, 4. Ridiculous ring tone. I wouldn't recommend this phone and will now need to buy something more reliable.

My parents are in an aged care facility. They have a KISA phone each. These phones are brilliant and very simple to use. Have the GPS feature activated for my Mum in case she gets the wanders - we haven’t needed it yet, but it is there and I know it works if she does go wandering.
Customer service is brilliant, you actually speak to a very helpful person. The support staff are very understanding of the specific needs of the elderly.

Purchase for 86 year old, for peace of mind when away from the house. She had no previous mobile phone use and not technically minded, when the phone arrived was able to set up and use with confidence. Great customer support from Kisa all the way from the first enquiry. The only improvement would be to find a solution to accidentally calling when the phone is in a handbag.

Margaret C was without phone contact for over 2 weeks after being connected to the NBN. At 92 years and living on her own, both her and family were unable to communicate and they became stressed when nothing was happening. We had seen a Kisa phone being used by another resident and after research etc purchased the device with her family's blessings. It arrived 2 days after she sat with me, her neighbour, and built the phone over the internet. Margaret soon found it the best thing she had come across and so easy to use - names not numbers. She said "I am free now" and the phone goes everywhere. Something I have never had before and better than any landline. Her family who live nearly 100kms away say it is perfect for all.

I had been sick and in hospital for some months and found the Kisa extremely easy to use and made it very
easy to keep in touch with family. I have now graduated to an ordinary mobile phone but am extremely
thankful to the Kisa for making it a stepping stone from one to another.

Facilitating communication for the elderly to communicate in a technological world is priceless. The ease of use, the memory prompts and the emergency assistance all provide security for the user and comfort for the family. The joy at being part of the 'new' world is a delightful memory that will last.

My mother is 90 years old. She lives at the residential age care. It is hard for her to use normal telephone, lots of buttons and she is confused which one she needs to press. So, I decided to purchase Kisa phone for her. And it was very good idea.
I call to my mother 3 times per day, she needs to press only green button and we are connected. She doesn't feel lonely now and for me it is very good, I feel more relaxed when I can talk to her.
I recommend to have this phone to people who have elderly people and leave at the residential age care facilities.
It is big help for me now. And my mother is very attached to this phone, it is like her connection to me.

The idea is good but the phone does not pick up reception very well. Kisa tells me this is done purposefully as they have balanced reception and radiation levels....so it has lower radiation than normal phones but pretty poor reception as a result. The phone will be fine if you live somewhere with good reception but my parents are in a nursing home facility and it wouldn't work there. All other phones work there ok. Kisa have agreed to refund so I appreciate that....but I just expected the phone to have normal reception.
Just to add it works perfectly at my house and out and about where reception is strong. But check if your aged care facility has a booster for reception before purchasing this phone.