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Reviews

(22)
(11)
(3)
(2)
(4)
  • Value for Money
    3.7 (38)
  • Ease of Use
    4.4 (39)
  • Battery Life
    3.9 (37)
  • Camera Quality
    4.4 (35)
  • Hardware
    4.3 (36)
  • Software
    4.3 (35)


Kelsey

KelseyWide Bay-Burnett, QLD

  • 2 reviews

Good but battery is a bit sad

published

I love the size, it weights almost nothing. However, the battery isn't as great as I expected it to be. I find that it will barely last a day for me. I use my phone regularly but still. I love the big screen and overall quality though



Purchased in December 2021 at Telstra.

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1 comment
Samsung
KathSamsung

worst mobile ever, worst customer service ever

published

This mobile was never set up correctly, the screen keeps going blank even while dialling, the brightness seems to be permanently set on energy saving mode, the Samsung shop has never heard of enhanced volume, the phone keeps signalling that there is a message but there is no message, There was a fault that the other party could not hear the caller so the first party would have to redial.
There are just too many faults that cost the owner time and money in lost time. I never had any problems with a former Galaxy s4.The customer service is 1/10. Why is it not possible to speak to someone in Australia. The user manual is not helpful.



1 comment
Samsung
MickSamsung
Pro Hair

Pro HairCentral Queensland, QLD

  • 2 reviews

Great phone

published

Great Phone. I heavily rely on it due to being self employed. My only issue is that I find the battery life isnt that great, even when closed all tabs.!

Purchased in January 2021 at Optus shop.



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1 comment
Samsung
KathSamsung
PCJB

PCJBAustralia

  • 11 reviews

Cant fault this phone

published

This phone is the least buggy and smooth running phone I have owned. Camera works well and takes good photos. Battery life has been good 6 months in and it charges very quickly. I had the original Galaxy S phone and It was beyond crap so I swore I would never buy a Samsung again. Glad I changed my mind!!

Purchased in June 2021.

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1 comment
Samsung
KathSamsung

Multimedia123

Multimedia123Greater Melbourne (Inner), VIC

  • 5 reviews

Hot to touch, battery drains and calls don't connect.

published

Don't recommend buying this phone handset. Often gets too hot to touch (just browsing internet or taking photos), battery not lasting a day when not even using at work and sometimes calls not connecting. Not a reliable product at all! Samsung wants me to get diagnosed for up to 72 hours. Even though I am disabled and cannot be without a phone. Don't buy Samsung, living up to its explosive reputation for me.

Purchased at Samsung Physical store.

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1 comment
Samsung
KathSamsung

Grant

GrantMetropolitan Adelaide, SA

  • 2 reviews

Keeps restarting randomly.

published

Purchased in December 2021 at Vodafone.

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1 comment
Samsung
KathSamsung

Neh al

Neh alPerth, WA

  • 5 reviews

Hybrid sim which makes it unique

published

I like this phone but what i noticed recently, the battery is not lasting like before and it is less than a year old...other than that great phone and slim and fast processor .

Purchased in April 2021 at Samsung Online store for $1,189.50.

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1 comment
Samsung
KathSamsung

Ge customer

Ge customerPerth, WA

  • 18 reviews

Work phone

published

Samsung galaxy s10 512 gb that I use at work for making calls/receiving calls, taking photos of jobs, also used for note book. I find it quite good and easy to use. Bluetooth is easy to sync with the work ute. Takes quality photos, speaker volume during calls is high quality. Heaps of space for photos and notes with 512 gb storage. I would recommend this phone if your looking for a work phone.

Purchased in June 2021 at Vodafone.

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1 comment
Samsung
KathSamsung

Fantastic to hear that you are enjoying your Samsung S10! Your feedback is greatly appreciated and will be passed on to the team. If you any further enquiries, please reach out to us via private message so we may assist you.

Kath
Samsung AU

Amy M.

Amy M.Perth, WA

  • 4 reviews
  • 2 likes

It's better than the last one but has some frustrating features

published

I'm happy with the over all quality of the phone, it's battery life is good and very thin and compact without comprising on screen size. The biggest negative for me is the finger print sensor on the home screen. It takes longer to wake up than others and when I try and wake it up quickly the OS predicts an accidental touch and blacks out again. Also had issues with keyboard freezing and going dim for no reason. All can be repaired with software improvements

Purchased in October 2021 at Optus.

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1 comment
Samsung
KathSamsung
Tej

Tej

  • 8 reviews

Very good phone

published

I recently purchased white s10. Previously I had a iPhone 7.I like s10 because Gorgeous Infinity-O display, Solid battery life with Wireless PowerShare, Blazing-fast performance. Screen is very smooth.. 10/10 review

Purchased in November 2021 at JB Hi-Fi for $999.00.

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1 comment
Samsung
KathSamsung

Li Qin Khoo

Li Qin KhooGreater Melbourne (Inner), VIC

  • 4 reviews

Good phone

published

Have always been using iPhones since a while ago. Decided to go on a change then. Overall, it has been good, the software provides more customisation to the phone. The processing speed is also quick and the camera is amazing. It takes great pictures at night! However the night mode does not work if the phone has a theme on and the ultrasonic fingerprint scanner does not work for me at all most of the time.

Purchased in April 2021.

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1 comment
Samsung
MickSamsung

bill27

bill27SYDNEY

Samsung warranty

published

Great phone but mine developed a problem after 3 months intermittently saying moisture detected in charging connector, the phone has never been wet.
Took phone out of case to have a closer look but dropped it and it has a very small crack at top of screen, long story short samsung want to charge me to replace the screen then fix the original problem under warranty, I cant recharge the phone and I cant get it fixed as per Australian consumer law because of an unrelated problem. This is my 6th Samsung phone and possible last one due to issues with samsung warranty.

Purchased in June 2021 for $1,100.00.

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4 comments
Samsung
KathSamsung
bill27
bill27

Hi Kath
My phone is waiting for me to pick up in Chatswood, it's been sent back iun repaired as I decided against replacing the screen.

Samsung
KathSamsung

I see, Bill. You are always welcome to reach out again, via the link above should you have any further enquiries.

Kath
Samsung AU


Daniela G.

Daniela G.Greater Melbourne (Outer), VIC

  • 2 reviews

Best phone ever

published

Needed a new phone so I got the s10. I don't have all the problems I had with my old phone. Great quality especially as I take a lot of photos and also I can't always have my laptop on me so very responsive when I'm accessing social media and emails. Still don't use all the features but will do as my responsibility increases with work

Purchased in September 2021 at Telstra.

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The reviewer stated that an incentive was offered for this review


Ozzie Khoo

Ozzie Khoo

  • 2 reviews

Basically perfect.

published

Perfect screen size to hold in my opinion. The brightness is very good, it gets very dark and is adequately bright in outdoors condition. I am worried about the durability of the curved glass, so I use a case. The camera is very good, but not the best. I would have preferred it to be a higher megapixel camera. The night mode is pretty good, but details could be sharper sometimes. The battery life is pretty good, but not the best. If it had a slightly bigger battery and lasted slightly longer it would be great. The experience is smooth and buttery for an Android device.
Overall if the battery was a little bigger and the camera was slightly higher megapixel it would be the perfect phone.

Purchased in March 2021.

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Not happy

Not happy

  • 3 reviews

Worst phone ever. If it wasnt so expensive I would dump it in the bin

published

Biggest tegret getting this phone and next biggest regret getting it through Telstra who dont care that it doesn't work. They said they could only do something if I had bought it on line.
Samsung S10 phone calls keep dropping out, settings change, cannot send text messages at night and emails are a nightmare. The worst phone on the market and Samsung should be ashamed. I would happily throw it in the bin if it wasnt so expensive.. Buy the Samsung S10 and you will regret it. Cheap piece of rubbish with an expensive price tag.
As for Telstra, they only care about money, there is noooooo service.

Purchased in July 2021 at Telstra for $1,700.00.

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3 comments
Samsung
MickSamsung
Samsung
AdaSamsung
Not happy
Not happy

Hi Jo,
Cannot access that link. This phone! I really dont have the time for this. I am going to return the phone and get an iphone instead.
Thank you,
Anna

Terry L

Terry LGreater Melbourne (Metropolitan), VIC

Great for low signal strength reception

published

I bought this phone because both Telstra and Optus rate it is the best for reception in low signal strength areas - and that describes our house. The S10 was bought from Officeworks at a time when the price had dropped to $1100 - still a lot for a phone. It works well with good reception and excellent call/voice quality. The camera is good, but that was a secondary consideration. I wanted a phone that works without having to go out onto the nature strip to make/receive calls. One happy customer.

Purchased in September 2021 at Officeworks Physical store for $1,099.00.

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Chia Yiong W.

Chia Yiong W.

  • 7 reviews

Great phone

published

The phone is good. Fast processor, good camera and superb screen. However, the fingerprint scanner is rather unreliable. It don't always work. Soemtimes software can be slightly irriting. Battery is average

Purchased in May 2021 at Samsung for $1,349.00.

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1 comment
Samsung
KathSamsung

The reviewer stated that an incentive was offered for this review


Deb.B

Deb.BSouth East Queensland, QLD

  • 8 reviews

Samsung S 10 upgrade amazing phone.

published

I recently upgraded from my S7 to a Samsung S10. I am very pleased with my purchase. The S10 is very easy to use. Very camera takes nice quality photos, still playing with the settings.
Had no trouble transferring from S7 to S10.

Purchased in August 2021 at Telstra.

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Nathan V.

Nathan V.Sydney, NSW

  • 22 reviews

S10 like the S9 is beyond belief [Worth every treat]

published

Purchased in April 2021 at JB Hi-Fi Retail Stores for $1,000.00.

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Anna

AnnaFar North Queensland, QLD

  • 13 reviews
  • 2 likes

Fast and just the right size

published

The camera of S10 is incredible. I use the live focus and wide angle a lot. Even at night time the quality of photos aren't too bad. The display of S10 is way brighter than my previous phone, S8. I am using a UAG case so its safe from drops. I have everything in this phone. Emails, video chats, social media, playing games and watching movies. Apps run smoothly on this phone. The speaker is a big plus, and finger print scanner is big move and very handy than the one on the back. I still dont want to use Bixby as she's so hard to train compare to Google Assistant.

Purchased in May 2021.

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Page 1 of 3

Questions & Answers

EBG

EBGasked

still waiting for an answer as to my settings keep changing at random. how can I lock my settings ???????????????

No answers

EBG

EBGasked

I wrote a review of the Samsung s10 why is it not on your web site???????

Pending

worst mobile ever, worst customer service ever

This mobile was never set up correctly, the screen keeps going blank even while dialling, the brightness seems to be permanently set on energy saving mode, the Samsung shop has never heard of enhanced volume, the phone keeps signalling that there is a message but there is no message, There was a fault that the other party could not hear the caller so the first party would have to redial.
There are just too many faults that cost the owner time and money in lost time. I never had any problems with a former Galaxy s4.The customer service is 1/10. Why is it not possible to speak to someone in Australia. The user manual is not helpful.

10 answers
Pro Hair
Pro Hair

I dont believe its a bad phone at all. It could be you just got a lemon which happens in ever product we buy. Perhaps go to a phone or computer shop and ask for help in a calm manner. It could be something very simple.
Good luck

EBG
EBG

you cant use a lemon to make phone calls. this phone has been back to Samsung 3 time and back to Telstra twice. how much more time do I have to waste?

Samsung
KathSamsung

Sorry to hear of the connectivity issues you are experiencing with your Samsung S10. I understand that you have visited our store three times previously and I would like to look further into this interaction. Would you be able to forward your enquiry over to us via the link below as it is our main point of contact?

https://www.messenger.com/t/SamsungAustralia

A member of our team will endeavour to reach out to you as soon as possible!

Kath
Samsung AU


Kamal

Kamalasked

Stuck between s10 and s10+. I’m happy to get s10 as I don’t like bigger phones but battery concerns me, as all the reviews I have seen reported it. Kindly advice.

1 answer
Samsung
Samsung AUSamsung

Hi Kamal, the main differences between the S10+ and S10 include battery size, camera specs as well as internal storage options. We have provided a link below to assist you with a side-by-side comparison of the two models.

> https://www.samsung.com/au/smartphones/galaxy-s10/compare/

Jo
Samsung AU


Get an answer from our members and Samsung representatives

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