Samsung Galaxy S10 Questions & Answers

please read below.
This mobile was never set up correctly, the screen keeps going blank even while dialling, the brightness seems to be permanently set on energy saving mode, the Samsung shop has never heard of enhanced volume, the phone keeps signalling that there is a message but there is no message, There was a fault that the other party could not hear the caller so the first party would have to redial.
There are just too many faults that cost the owner time and money in lost time. I never had any problems with a former Galaxy s4. The customer service is 1/10. Why is it not possible to speak to someone in Australia. The user manual is not helpful.
This phone has been back to Samsung 3 time and back to Telstra 3 times. How much more time do I have to waste?
Kath from Samsung
Sorry to hear of the connectivity issues you are experiencing with your Samsung S10. I understand that you have visited our store three times previously and I would like to look further into this interaction. Would you be able to forward your enquiry over to us via the link below as it is our main point of contact?
EBG I don't have Facebook.
ADA from Samsung
If you are unable to reach the Social Team via our social channels, you can also reach out to our Customer Care team on 1300 362 603 for further assistance.
EBG
Just back from the Samsung phone shop (for the 4th time), getting my settings reset (again) to what I want. Why do my settings keep changing at random?
The 1300 number is in the Philippines. Why can’t I speak to someone in Australia? I spent 1 1/2 hours talking to the Philippines 2 weeks ago and got nowhere. They are far more concerned with verifying one’s identity than actually problem solving.
Kath from Samsung
Multiple factors could be the cause, EBG. This may include but not be limited to third party applications downloaded on your Samsung S10. If you would like further support, I would recommend contacting the number provided or alternatively, you can visit your nearest Samsung service centre to get a member of our team to help look into this for you! You can find your nearest authorised service centre via the link below:
EBG
just wasted 35 minutes talking to someone in the Philippines and achieved nothing. The suggested I take my phone to the nearest service centre at Olympic park Sydney .great I live in Adelaide.!

ADA from Samsung
Your feedback has not gone unnoticed and will be passed on.
You can however, find your nearest service centre via the link below:
https://www.samsung.com/au/suppormult/service-centre/
If you don't have time to visit, or can't get to one of our Service Locations - you also have the option to drop it off at your local Australia Post office. For more information, please see below:
https://cybersvc2.samsungcsportal.com:83/samsungcare/au/index_m?dpFlag=Y
Problems of random setting changes.1. This phone permanently set on energy saving mode. The screen brightness keeps going dim while I am trying to take pictures for work out doors .
2. The volume keeps doing down. I am partially deaf and have to keep setting the volume back to max. Samsung customer service centre has never heard of enhanced Volume.!
3. I wanted the battery charged to show on screen but the manual does not show how to set this up.
4. The screen keeps going blank after 10 seconds even while I am still dialling.
5. The picture settings keep changing at random ie the photo size and shape.
6. Today the photo mode keeps reversing to Selfi mode instead of picture mode
7. The screen rotation would not work for more than 1 week.
8. There has been a persistent problem where after 5 minutes the call partially drops out I can hear the other party but they can]t hear me. No one at Samsung has ever addressed this problem. This means I have to make more calls than necessary.
9. I want all my pictures stored in one place. I don’t want them stored under separate headings or in separate files.

10. Why does Gallery open in edit mode?

11. There is something wrong with the screen sensitivity in theat one has to swipe the screen up to 10 times just to answer a call.

12. And many more problems with random setting changes. This phone cannot do even the most functions ie take a picture then send by either email or SMS. With this This phone there is no guarantee that I can complete a call without the call dropping out.
13. This phone is now costing me time and money both in lost calls and visiting your Samsung agents . I am a civil engineer and I charge $A75 per hour. So far you have wasted more than 10 hours of my time. so what are you goinh to do about it ???????

I dont believe its a bad phone at all. It could be you just got a lemon which happens in ever product we buy. Perhaps go to a phone or computer shop and ask for help in a calm manner. It could be something very simple.
Good luck

you cant use a lemon to make phone calls. this phone has been back to Samsung 3 time and back to Telstra twice. how much more time do I have to waste?

the pixel just going by reports gives you a slightly better picture - return the phone to swap it with another s10

with any product you buy some trivial errors happen on some - error margain is i think about 5% as its impossible to test every single product - this means you could get a pixel and errors happen or a sony and errors happen and even iphone
the errors or faults you describe sound like manufacturing fault so you should be able to swap the phone immediately without charge

You have a comment on the pathetic voice to note/text conversion performance?

I agree!
Its shocking