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BallanderSouth East Queensland, QLD
- 3 reviews
A20 susceptible to corrosian damage.
Purchased a Samsung a20 eight months ago. Returned it to Samsung when phone did not recharge and was told it had moisture and was not covered by Samsung under warranty. The phone was returned to me with a report and a $300.00 quote for repair. I argued the phone had been no where near water and that the phone could have only been damaged possibly by high humidity. Samsung rejected this with their people reading the stock standard answers of rebuke. I took my phone to another repairer at the repair cost of $175.00. Their report showed no moistur...Read more
e droplet damage. The phone was returned in a few short hours with all data in tact. I was told Samsung Technicians are contractors who have to guarantee their workmanship and there for reject moisture damaged phones for repair. I am $175.00 out of pocket for work that should have been covered by warranty. I have an A20 that ca be damaged by High Humidity or other atmospheric events. As much as Samsung stand by their assumption assesment of moisture damage. I stand my fact the phone has never been near water, has been in a a damage preventative solid case since purchase. I believe Samsung are supercillious and belligerent in their assesment.
Purchased in June 2021 for $240.00.
Similar opinion? Write a review on ieatwords.com.au!
MickDarling Downs, QLD
- 9 reviews
Complete garbage waiting to die
I bought this A20 a few months ago and then it comes out with “moisture detected at charge port”. The phone has never ever been near anything wet etc . There is no way to charge the phone anymore and when I google this fault there are thousands of people with this fault. This fault will come even when nowhere near any moisture etc, for example people in the desert that haven’t had rain for years still get this fault.
I will never ever get anything made by Samsung ever again.
Purchased in November 2021 for $199.00.
Similar opinion? Write a review on ieatwords.com.au!
Cindy
- 4 reviews
Lovely product.
I've been using this phone around a year. I do satisfy with this product. Affordable, working well. I highly recommend this product. I will get this product later on even though it goes bad.
Purchased in March 2021 at JB Hi-Fi.
1 comment
Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Mick a.
- 5 reviews
Great phone until notorious mainture detected issues ruined everything
I had the phone (from new) for less than 6 months before I had moisture detected supposedly in the usb.
Thinking maybe I got it wet someh ow in my dry pocket, i tried to sry it with all the known methods. occasionally it would charge and be fine when on, it charged once after that when off. I took it to the store to get it replaced. Was told there was 2 week waiting period (Telstra) and I'd most prob have to pay a fee.
I have since bought a new phone. 5 weeks after the moisture detected issues my phone started working again... then on the 6th w...Read more
Purchased in June 2021 for $350.00.
1 comment
MickSamsung
Thanks for reaching out to us, we’re really sorry to hear of the experience you've had so far.
We would recommend making a booking at one of our Samsung studio so our team can look into this for you... Read more
. You can locate and make a booking at your local studio by following the link below.Similar opinion? Write a review on ieatwords.com.au!
ConnerwjWestern Australia
- 3 reviews
Impressed
Ive never been a person to spend big money on a phone. I buy all my phone's out right and will never spend more than say 200 bucks. When I saw the a20 for sale for around that price I decided to go with it. And really is the best affordable smart phone money can buy. Plus it has the appearance of being a high end phone. So win win
Purchased in January 2021 at Big W for $230.00.
1 comment
MickSamsung
This is what we like to hear! We’re glad to hear you’re enjoying your A20 and thank you for leaving your positive feedback :)
If you have any questions, you can reach out to us through Product review... Read more
s Private messages or via Facebook messenger - please ensure to copy and paste your product review in a private message to us.Similar opinion? Write a review on ieatwords.com.au!
unhappyblancoSouth East Queensland, QLD
- 16 reviews
- Verified purchase
Excellent especially if you have arthritis!
For many years I've always used a laptop as I found this more manageable than a computer however as years have gone on and despite smaller and lighter laptops I was really finding them more and more difficult to hold and transport. By chance I found the Samsung Galaxy A20 - not only was it cheaper than a laptop but it was substantially lighter too which has been fantastic as I suffer from really painful arthritis. The samsung pad is economical, easy to hold and easy to use. I've had to do a few workarounds as it's not quite the same as a laptop but it's overall miles better and does everything I need. I will definitely buy a new replacement once this one gets too old. Very impressed that's for sure!
Purchased in March 2021 at Officeworks for $299.00.
2 comments
KathSamsung
Fantastic to hear that you are currently enjoying your Samsung Galaxy A20! We really appreciate the time spent to share your experience with us and your feedback will be forwarded to the team.
If you... Read more
have any enquiries, please don't hesitate to reach out to us via private message :)Thanks Kath. Prior to using a Samsung I WAS an Apple consumer however Apple have priced themselves out of the market. Having now found the Samsung, which does everything I need and is user friendly an... Read more
d most of all, unlike Apple, it does not make itself obsolete as quickly which is definitely a game changer. With a worldwide aging population lightweight, easy to use, value for money products are the way of the future. Samsung is a winner!Similar opinion? Write a review on ieatwords.com.au!
RosieRichmond-Tweed, NSW
- 21 reviews
I am 65 plus yo and I love it built for me
Never thought in a million years I would own a smart phone hey aren't they for young people well no this samsung a20 is perfect sync emails and your bank what I like the most is the samsung internet browser yes I ignored google it takes over as I replied to one of Google's many emails I purchased the phone or is my choice thanks samsung I love the a20 built for maybe not so smart or scared to take the plunge I took the plunge and I am so glad I did Rosie
Purchased in September 2021 for $259.00.
1 comment
MickSamsung
This is what we like to hear! We’re glad to hear you’re enjoying your Samsung Monitor and thank you for leaving your positive feedback :)
If you have any questions, you can also reach out via Faceboo... Read more
k- please ensure to copy and paste your product review in a private message to us.Similar opinion? Write a review on ieatwords.com.au!
DaveGreater Melbourne (Outer), VIC
- 4 reviews
Great for a while, starting to play up a little.
Phone was 5/5 stars for the first 6 months, could not fault it. However 6 months on & things starting to play up on it. Unlocks on its own every now and then in my pocket. Fake touches on the screen. Other than that, reliable and fairly solid!
Purchased in June 2021 at Officeworks.
1 comment
MickSamsung
This is what we like to hear! We’re glad to hear you’re enjoying your Galaxy A20 and thank you for leaving your positive feedback :)
We’d be more than happy to investigate further into the unlock is... Read more
sues you’re having. You can contact us via Product reviews private message system but our best point of contact is to send us a PM on Facebook with a copy of this review and some more information.Similar opinion? Write a review on ieatwords.com.au!
Hetti Arachchige V A.
- 10 reviews
- Verified purchase
An affordable phone with enough and more needed features!
The picture quality of the photos are good enough since it has 13 MP camera and 5 MP camera.(its dual camera). Selfi camera is not that gorgeous since 8 MP camera, yet its ok quality! also, most of the modern apps from playstore can be run using 3 GB ram and internal storage of 32GB . it has and 4000mAh battery last long for around one day with calls and fair usage of other application. overall satisfied with the price vs the features! (my brother bought it for me as a gift)
Purchased in August 2021 at Harvey Norman for $270.00.
1 comment
MickSamsung
This is what we like to hear! We’re glad to hear you’re enjoying your A20 and thank you for leaving your positive feedback :)
If you have any questions, you can also reach out via Facebook- please en... Read more
sure to copy and paste your product review in a private message to us.Similar opinion? Write a review on ieatwords.com.au!
ShanonSydney, NSW
Excellent phone for price and super long battery life
My Samsung S7 got damaged at work so I bought this from JBhifi.I actually love this more than my 7 as the screen is much bigger and Im on the phone for nearly all day and when I get home Im still on 40% battery. Only thing its not really good for is night time photos. Ive never had it crash on me or had to reboot it
Purchased in January 2021 at JB Hifi Home for $270.00.
1 comment
MickSamsung
This is what we like to hear! We’re glad to hear you’re enjoying your Galaxy A20 and thank you for leaving your positive feedback :)
If you have any questions, you can contact us via Product reviews ... Read more
private message system but our best point of contact is to send us a PM on Facebook with a copy of this review and some more information.Similar opinion? Write a review on ieatwords.com.au!
Robert M.Greater Melbourne (Metropolitan), VIC
Lost my S7 edge on weekend, far prefer this
Purchased this Sunday from telstra after leaving my s7 edge in an uber and apart from having to setup, I actually like this phone better. Alot easier to use though of course not as fancy, but at 48yrs old I want ease of use not bangs and whistles.
Purchased in January 2021.
1 comment
KathSamsung
Sorry to hear of what has happened to your S7e, Robert. But fantastic to see that you went for our Samsung A20 and currently enjoying it! I will pass your feedback along to the team, so that we can co... Read more
ntinue to improve our products and services. If you have any enquiries, please don't hesitate to send us a private message :)Similar opinion? Write a review on ieatwords.com.au!
mikeWide Bay-Burnett, QLD
- 4 reviews
$176 at Kmart....amazing
I think I'll buy another one to keep as spare.
At this price without a plan its like half price.
Seems to work as expected no issues.
Four words to go yeah
Purchased in December 2021 at Kmart Retail Stores for $176.00.
1 comment
KathSamsung
Glad to hear you are currently enjoying your Samsung A20, that you've decided to buy a second one! We really appreciate your feedback on this and it will be passed on to the team so we can continue to... Read more
improve on our products! Please don't hesitate to send us a private message if you have any enquiries, Mike.Similar opinion? Write a review on ieatwords.com.au!
Tyler M.Mid North Coast, NSW
- 3 reviews
solid so far
not a bad choice for people out the who dont want to run a burner phone but cant get ridiculously expensive phones because they are always getting broken it has most of the applications you get with the bigger name but for half the price.
Purchased in June 2021 for $220.00.
1 comment
KathSamsung
We are very appreciative of the time spent to give us your perspective on your Samsung A20, Tyler. Your feedback will be relayed to the team, so that we can continue to further improve on our products... Read more
and services. If you have any enquiries, please don't hesitate to reach out to us via private message!Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
AYA A.Sydney, NSW
- 5 reviews
- Verified purchase
All one needs in a mobile for an incredibly affordable price
I simply wouldn't want any other mobile phone for my needs and at a truely great price. It looks like any of the very expensive mobiles. Happy with all core apps and all at $219 without the hassle of network locking and long contracts.
Purchased in October 2021 at Personal Digital Online store for $219.00.
1 comment
KathSamsung
Fantastic to hear you are currently enjoying your Samsung A20, Aya. Your feedback is greatly appreciated and will be forwarded to the team so that we can continue to further improve on our products an... Read more
d services. If you have any enquiries, please don't hesitate to send us a private message!Similar opinion? Write a review on ieatwords.com.au!
Kat2705South East Queensland, QLD
- 26 reviews
Excellent phone for its price point
Purchased this phone for my mum . She’s not great with technology but found this phone easy to use. Has everything you need from a entry level smart phone. Very happy with the purchase .
Purchased in November 2021.
1 comment
KathSamsung
Great to hear that your mum is currently enjoying her Samsung A20, Kat. We appreciate the time spent to give us your feedback on this. Your feedback will be forwarded to the team, so that we can conti... Read more
nue to further improve on our products and services. If you have any enquiries, please don't hesitate to reach out to us via private message!Similar opinion? Write a review on ieatwords.com.au!
TonMcorowa
- 3 reviews
- Verified purchase
Works great for what I need
It's not the best phone but you can't expect much for the price. It does everything I need it to. Takes great photos. The main problem I have is the sound stays on in call or headphones and has to be restarted to get it working again. Apart from this issue I don't have any major issues with it. It just does everything I want it to do. Everything runs really well in the phone too.
1 comment
KathSamsung
We appreciate the time spent to give us your perspective on your Samsung A20. Your feedback is greatly appreciated and we will pass this on to the team, so that we can improve on our products and serv... Read more
ices for the future. If you have any enquiries, please don't hesitate to reach out to us via private message!Similar opinion? Write a review on ieatwords.com.au!
PetraSouth East Queensland, QLD
Word processing
I find the word processing on texts VERY annoying. It doesn't remember words and seems to be u n able to predict obvious collocation.
The J20, although smaller, was better in that area.
Purchased in June 2021 at The Good Guys for $278.00.
1 comment
KathSamsung
Sorry to hear of the issues you are experiencing with predictive text on your Samsung A20, Petra. Your feedback is greatly valued and will be passed along to the team, so that we can continue to furth... Read more
er improve on our products. If there is anything else we can assist you with, please don't hesitate to send us a private message!Similar opinion? Write a review on ieatwords.com.au!
safal r.Sydney, NSW
- 4 reviews
- Verified purchase
Okay, i guess
The phone itself has a very smooth and luxurious finish to it. I use the phone for my everyday life, like gaming, reading it calling. After using it i came to the conclusion that although it has a big screen that is fun to use, it gets really laggy. Using the hungry jacks app is impossible because the amount of lag.
Purchased in January 2021 at JB Hi-Fi for $269.00.
2 comments
KathSamsung
We appreciate the time spent to give us your perspective on this, Safal. Your feedback is greatly appreciated and will be forwarded on to the team, so we can continue to further improve on our product... Read more
s and services. If you have any enquiries, please don't hesitate to reach out to us via private message!hoping a software update of some sort will fix the lag, thank you.
Similar opinion? Write a review on ieatwords.com.au!
if you have any expectations, lose them.
The screen has no border, a genius idea they thought, except until you use your phone like a normal person does and you can not even use the screen correctly because the edges of the screen register a touch when you're only holding it and override the original touch, also this phone, brand new cannot handle even the smallest of games as well as a 2015 iPhone 5 could, this is a joke samsung, try harder next time and don't be so money hungry, disappointed with the camera quality for a duel camera blurry and cannot focus well, also the phone is so...Read more
metimes slow to turn on from standby with a 2 or 3 second delay, same for switching apps and the home button. Hoping this review saves some people some stress, and I beg you, don't game on this phone.Purchased in December 2021 for $279.00.
1 comment
KathSamsung
Sorry to hear that the Samsung Galaxy A20 has not met your expectations, Kyle. Your feedback is greatly appreciated and will be forwarded on to the team so we can continue to further improve on our pr... Read more
oducts and services. If you believe there is a manufacturer's fault with your A20, I would highly recommend visiting your nearest Samsung service centre to get a member of our team to investigate further. You can find your nearest authorised service centre via the link below:Similar opinion? Write a review on ieatwords.com.au!
F MitchSydney, NSW
- 2 reviews
Great phone
Good camera not as high quality a some but still very good for a budget phone very bright display can see screen well Outdoors, apps run pretty well have not have any problems with this phone
December 17th 2022 Update: Great phone
very good camera not as high quality as some but great for a budget phone, very bright display can see well Outdoors runs most apps well i have not had a problem with this phone
Purchased in October 2021 at Harvey Norman for $200.00.
1 comment
KathSamsung
Fantastic to hear you are currently enjoying your Samsung Galaxy A20! We appreciate the time spent to give us your continuous feedback on this and I will be forwarding this through to the team so we c... Read more
an continue to improve on our products! If you have any enquiries, please don't hesitate to send us a private message.Similar opinion? Write a review on ieatwords.com.au!
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Questions & Answers
graemeasked
i have trouble sometimes in that the camera wont take a photo when i have gone into the camera app. If it does take then it will take as many as required. But frustrating when you see something that need a photo, open camera, press dot and nothing. What advice please?
3 answers
AdaSamsung
Hi Graeme, we recommend taking your device to the nearest service centre so we can take a look at this for you.
Remember, all visits require a booking - you can make yours via the link below:
https://www.samsung.com/au/samsungstore/bookings/
Alternatively, you can reach out to our Customer Care team on 1300 362 603 for further assistance.
Ada
Samsung AU
ok will try
is it a common problem that others have had?
sandymac7asked
mY NEW Galaxy A20 is not letting me charge it. Alarm sounds with several loud beeps and says USB has moisture in it and to allow it to dry out.It hasnt been any where near water and it has been 3 days since I have had it drying ? out. what can I do to rectify this please. ....sandra mcmaster.
2 answers
Do you live anywhere where there is moisture in the air Sandy? Maybe that is causing the moisture as opposed to water? If not then it could be a faulty A20 - maybe take it and the charger back to the store you originally bought it and see if they can help. Good luck.
AdaSamsung
Hi Sandy, we recommend taking your A20 to the nearest service centre so we can take a look at this for you.
Remember, all visits require a booking - you can make yours via the link below:
https://www.samsung.com/au/samsungstore/bookings/
Ada
Samsung AU
Liz C.asked
Why is it always hard to hear people talking I the phone. Seem to only pick bits and pieces of conversation. Have a lot of calls that people say I'm dropping out but I can hear them
4 answers
I use the A20 for Facebook messenger and its perfect, in fact its better than a mobile reception! Maybe coverage is sketchy in your area or your particular provider doesn't work well in that area?
Ok thanks
KathSamsung
If you do continue to experience issues with your Samsung A20 regarding call drop outs, you are welcome to visit your nearest Samsung service centre to get a member of our team to run a diagnostic on your device! You can find your nearest authorised service centre via the link below:
https://www.samsung.com/au/support/service-centre/
Remember, all visits require a booking - you can make yours via the link below:
https://www.samsung.com/au/samsungstore/bookings/
Kath
Samsung AU
Download manual
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KathSamsung
Great to hear you are a fan of your Samsung A20, Cindy! We really appreciate you sharing your feedback on this and I will forward this feedback on to the team.
If you have any enquiries, please don't... Read more
hesitate to reach out to us via private message :)