I wanted to order some Maxell & Williams Motion dessert spoons but accidently selected table spoons instead. The wonderful customer service person not only emailed me but then called me directly, when they'd received no reply, to double check that my order was correct (which it wasn't). The order was changed and the right spoons arrived. Now that's amazing customer service!! The spoons are perfect :-)

Ordered 2 items and after a very long wait for items to arrive, both items were damaged and not replaced by seller even after immediately notifying seller with photos, had to chase seller on several occasions to replace but seller would not replace. EXTREMELY DISHONEST RETAILER, DO NOT USE.

Ordered 2 Maxwell and Williams dinner sets as kitchen warehouse had the best price, placed order on Sunday night and it arrived on my doorstep on Wednesday, very satisfied customer

At this moment I am not sure if this is a real business. I did get an email saying there is a delay and the'll be in touch. Hmmmm. Why not send what you have now and then the rest later? Or, as a customer service, indicate items that are 'out of stock' or will be delayed at point of selection. If I knew it was this slow I would have gone to a store.

I bought a set of laguiole cutlery in Feb, by April a few pieces developed rust. I emailed them inquiring about warranty and they offered to send me replacement pieces. However 4 months later and eight emails of false promises of replacement, I am left with beautifully rusted handmade cutlery (Ps. they claimed to have sent out two replacements, once including sham tracking information)

Bodum Pavina double was glass purchased and had a flaw in the lip. Within a couple of weeks a crack appeared next to the flaw. Kitchen style declined to refund or replace.

This is a great site. The product arrived so much earlier than I expected and very good quality. Thank you!

Ordered 3 Essteele per Sempre saucepans and casserole pot. After 2 days sent them email to check everything was ok as order said pending on website. Within 1 hour had reply saying all was good and would delivery would be in 2 days.which was to be the next Monday, turned up early Tuesday morning. I'm in another state, Unpacked everything was spot on, will be back and have told couple of people of the money i saved, about 350 bucks.

I brought a PL8 mandoline. They were cheaper ( incl postage ) than anyone else around. Ordered on 27/12 and received regional address 2/1. Zero issues with the courier, but he’s known to our area and will leave if authority is given. I would use this company again.

There isn't anything wrong with this company in terms or website or ordering, however the couriers are the worst delivery company I have ever dealt with. After three weeks and supposed deliveries (when I was at home and no came) Kitchen Style's response was to have it sent again that day when I was at work (after taking days off previously to wait for my parcel). As a result I still have no products.
I will not order from this company again unless they change their courier service or use Australia Post where I can actually pick it up from a post office if I'm not home.

Despite the long wait for an out of stock product, the company tried their best to offer different options if the order could not be completed before Xmas. Excellent delivery service, one of the fastest and most efficient parcel delivery services yet. Included a copy of the signature and name of person who accepted delivery.

After waiting over two weeks for the arrival of the pan i was annoyed to see several light and one medium scratch on the surface of the "new"pan.

I did not contact customer service because I have no confidence in a business who would send out what is possibly a used and returned item.

Further to this when I called the business after a ten day wait for the pan they never returned my calls and they never picked up the phone, this is never a good sign.
When I did receive a response to my email it came with a copy of the delivery companies record of the item. The pick up date was wildly different from the dates i received from the company one week earlier.

Ordered 40 Stanley and Rogers forks at 1pm on a Wednesday, had the delivery by 10am on the Thursday. Emailed them prior to ensure they had stock, replied super fast and confirmed they had stock.

Purchased a Bodum Stainless Steel Travel Press on at 8.30PM on the 16th May 2017 and received it today. Extremely fast shipping and product is great. Haven't used it yet but impressed with the service.

I ordered three items yesterday morning from Sydney, liaised by email about colour choice and these items arrived securely packaged 24 hours later. I am SO impressed.
I will always check out your site first from now on.

Got some bodum glasses on site. Was cheaper than other retailers. Order came fast without hassle; can't fault the service I received!

Three days after payment, I still haven't received a dispatch email. I had to ask them where the order is at, and I was told the items I paid for were out of stock. Again, like other customers experience, no apologies offered. I'm not keen to give them my business again.