As of June 1, 2016, the Kitchenware Direct brand has been merged into the Kitchen Warehouse brand. Reviews posted here before this date may reflect the Kitchenware Direct brand.
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Lauren M.South East Queensland, QLD
Pantry goals
Just purchased the 10 pack of Avanti clear containers. Infact 2 x 10 packs. So far I'm loving them. They look fantastic. Great value for money. Easy to clean and I love being able to see all my pantry staples easily and organised! Staff were helpful and even offered to help take new purchases to my car (newborn + pram + a bootload of containers = not enough hands) So thankyou, I will certainly be back!
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SapphireSouth East Queensland, QLD
- 4 reviews
Price match declined
I recently purchased a $230 food dehydrator from Northlakes store. Before paying I asked if they would price match online price. Staff said yes, but then it was declined due to the walk in store being in Byron Bay. I also tried to use $15 member voucher but was told it’s not valid for electrical appliances. Apparently I have to spend another $75 to use the $15 voucher and items can’t be on sale, reduced and so on.
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sueinnararaSouth East Queensland, QLD
- 4 reviews
Very Helpful Staff
I had been trying to buy a certain item online for awhile but it always seemed to be out of stock. After making contact with Kitchen Warehouse direct was advised to speak to the closest store to me and see how they could help me. After a couple of calls they managed to track down the item for me and so I purchased it through North Lakes and within a few days it was in-store ready for me to collect. Unfortunately I don’t know the name of the staff member but she really demonstrated fantastic customer service when she helped me. Thank you.
1 comment
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Find out how Kitchen Warehouse QLD, North Lakes compares to other Kitchenware Shops
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Workshop
They always have just what you are looking for and are very friendly. I recently attended one of their workshops and it was an enjoyable morning with a friend that tagged along.
1 comment
Customer Service T.Kitchen Warehouse
Hi, Sobera.
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We look forward having you again in our future workshops!... Read more
Kind regards, Kitchen WarehouseSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
DaleSouth East Queensland, QLD
- 2 reviews
Wonderful staff
Rebecca from North Lakes served me when I rang and went out of her way to deliver the product to me. I was very impressed.
1 comment
Customer Service T.Kitchen Warehouse
Hi, Dale!
Thank you for sharing this review with us. We hope to have you shop with us again soon!!... Read more
Kind regards Kitchen WarehouseSimilar opinion? Write a review on ieatwords.com.au!
Reviewer2014Brisbane, Qld
- 12 reviews
- 13 likes
Expensive, Not very impressed.
I recently visited the new Kitchen Warehouse store at North Lakes and sadly was hoping for a lot more. I found them overpriced and severely lacking in customer service, there was no one when I entered the store and eventually I found one person towards the back of the store. The stock was the same things you can buy at Harris Scarfe for much less or Myer. But you can't complain about the service because there wasn't any! Sadly I will not be returning.
1 comment
Customer Service T.Kitchen Warehouse
Hi Reviewer2014,
Thank you for your feedback regarding our North Lakes store. This feedback has been forwarded on to the store for their review. ... Read more
Thank you again for taking the time to contact us, we welcome all feedback so we can continue to improve our services. Our apologies for your experience and any inconvenience caused. Kind Regards, Kitchen WarehouseSimilar opinion? Write a review on ieatwords.com.au!
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Customer Service T.Kitchen Warehouse
Hi, Sueinnarara.
Thank you for the great review! We’re so happy you loved the store experience and can’t wait to have you back at our store.... Read more
Kind regards, Kitchen Warehouse