As of June 1, 2016, the Kitchenware Direct brand has been merged into the Kitchen Warehouse brand. Reviews posted here before this date may reflect the Kitchenware Direct brand.
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Pantry goals
Just purchased the 10 pack of Avanti clear containers. Infact 2 x 10 packs. So far I'm loving them. They look fantastic. Great value for money. Easy to clean and I love being able to see all my pantry staples easily and organised! Staff were helpful and even offered to help take new purchases to my car (newborn + pram + a bootload of containers = not enough hands) So thankyou, I will certainly be back!
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Wonderful attention to customers
The staff here go above & beyong to give customers a great level of attention & will go to any length to help & assist. They are friendly & cheerful & I always feel satisfied.
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MJPSouth East Queensland, QLD
Sells products you can’t get anywhere on the coast
Kitchen warehouse sells bar keepers friends products and they are amazing and you can not buy them anywhere else! Haven’t bought anything online as of yet but I love the store now and will be shopping there for all my kitchen and baking needs!
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DanielGreater Melbourne (Inner), VIC
Disappointing and not very inclusive to Asian
My first time visiting a Kitchen Warehouse store. I'm disheartened to see and physically witness at first hand the poor customer service by two front staff. I have patiently waiting in line to pay for my items.
I've no doubt that the staff did not want to serve me at all, just because I'm asian.
I just hope that they will treat everyone equally in the future.
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SapphireSouth East Queensland, QLD
- 4 reviews
Price match declined
I recently purchased a $230 food dehydrator from Northlakes store. Before paying I asked if they would price match online price. Staff said yes, but then it was declined due to the walk in store being in Byron Bay. I also tried to use $15 member voucher but was told it’s not valid for electrical appliances. Apparently I have to spend another $75 to use the $15 voucher and items can’t be on sale, reduced and so on.
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diana
- 3 reviews
Great gadget
Perfect cheese grater plus also crumbs and grates dried biscuits and nuts, will recommend this gadget, it also has three different sizes that come with this grater, recommended to my friends.
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FannySouth East Queensland, QLD
Great Product Displays and Friendly Customer Service, Love it!
The products displays on shelves are so neat and easy to find what I need. It has a very modern theme and a welcoming feel. Staffs are helpful and friendly.
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Always helpful
The Melville store staff are always helpful and have the time to assist. I can trust their knowledge and don't appear brand associated when recommending products. They take into consideration your budget as well.
1 comment
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sueinnararaSouth East Queensland, QLD
- 4 reviews
Very Helpful Staff
I had been trying to buy a certain item online for awhile but it always seemed to be out of stock. After making contact with Kitchen Warehouse direct was advised to speak to the closest store to me and see how they could help me. After a couple of calls they managed to track down the item for me and so I purchased it through North Lakes and within a few days it was in-store ready for me to collect. Unfortunately I don’t know the name of the staff member but she really demonstrated fantastic customer service when she helped me. Thank you.
1 comment
Customer Service T.Kitchen Warehouse
Hi, Sueinnarara.
Thank you for the great review! We’re so happy you loved the store experience and can’t wait to have you back at our store.... Read more
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SilvanaGreater Melbourne (Metropolitan), VIC
Bad customer service
Extremely disappointed with customer service at the Middleborough Rd store. Argumentative and do not want to listen to the customer. So you lose your receipt and not even consideration for an exchange when they clearly sell the product. I’m taking about something worth $19.95. Seriously it can’t be that hard.
1 comment
Customer Service T.Kitchen Warehouse
Hi, Silvana.
Thank you for your feedback. We are sorry to hear this has occurred. You may contact us on 1800 332 934 and we'd be happy to assist or discuss this further.... Read more
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Fiona ClarkeSydney Surrounds, NSW
Best staff, Best products
Kitchen Warehouse Penrith is our one stop shop to happiness. When we visit the store, which is quiet often now, we are always greeted warmly by the staff. They now know my childrens names and are always ready to help when we have questions. Fantastic product range at great prices.
1 comment
Customer Service T.Kitchen Warehouse
Hi, Fiona!
Thank you for the great review! Were so happy you loved your visit and cant wait to have you back at our store.... Read more
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RajpalPerth, WA
- 2 reviews
Perfect Find - Kitchen towel holder
Went in to buy me a picnic basket - absolutely thrilled that they were still available!
Ended up picking up more stuff - perfect find was the kitchen towel holder! Been a loooong time since I had one that was perfect & exactly what will match my kitchen deco.
Great customer service - the staff welcomed all my questions and even helped me with my best buy (value for money and feedback of use of product). Absolutely a happy customer.
1 comment
Customer Service T.Kitchen Warehouse
Hi, Rajpal.
Thanks for the awesome review. We work hard to meet expectations like yours, and were happy to hear you enjoy the visit. Come back and see us soon. Cheers!... Read more
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Westinghouse airfryer what a great find and great advice
The Westinghouse air fryer has gone beyond expectations on what you can do with it. The kitchen warehouse assistant who helped us with the decision had one himself and expanded on what we already knew.
2 comments
Customer Service T.Kitchen Warehouse
Hi, Stan.
Thank you for the kind words. Were so happy your visit at our Melville store went so smoothly. Wed love to continue providing great service to awesome customers like you!... Read more
Kind regards, Kitchen WarehouseYoure welcome we are very happy with the product and it was good to get the reassurance that we were making the right decision at the time
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EmiliaGreater Melbourne (Metropolitan), VIC
- 2 reviews
Excellent Service - Excellent Quality
The service was excellent! I purchased 2 picnic baskets with matching blankets, plates and cups. Such great prices, great quality and so much variety! I will definitely be going back!
1 comment
Customer Service T.Kitchen Warehouse
Hi, Emilie.
Thank you for this awesome review. We count ourselves lucky for customers like you!... Read more
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KitchenAid - Every kitchen needs one!
I bought one a while back and noticed the difference immediately- especially for beating egg whites. My old mixer was klunky and loud, the kitchenAid is powerful and effective. A little less loud!
1 comment
Customer Service T.Kitchen Warehouse
Hi, Luci.
Thank you for your positive review, we are very glad to hear you are so pleased with the mixer you have received!... Read more
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RACHEL PATTONSydney, NSW
- 2 reviews
Great service
Great store, fantastic layout, easy to locate what you are looking for and the staff are friendly and really helpful. So many unique and useful products and a huge range to choose from. Really reasonable prices.
1 comment
Customer Service T.Kitchen Warehouse
Hi, Rachel.
Thanks for being a loyal customer and writing this awesome review!... Read more
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Karyn PaulPerth, WA
this is a store I never leave empty handed
I love this store there is so much to choose from - This is a store that I next leave empty handed. I'm always topping up our wine glasses and serving platters
1 comment
Customer Service T.Kitchen Warehouse
Hi, Karyn.
Thank you for taking the time to write this review. We look forward to assisting you with your future kitchenware needs!... Read more
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AnneGreater Melbourne (Metropolitan), VIC
What great variety!
I was very very happy to recently discover a Kitchen Warehouse in my local area. A good one stop shop with great variety. I am already planning my next visit!
1 comment
Customer Service T.Kitchen Warehouse
Hi, Anne!
Thank you for sharing this review with us. We hope to have you shop with us again soon!... Read more
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PallaviGreater Melbourne (Outer), VIC
New favourite kitchen store
This is my new favourite kitchen store. I love their online shopping as well as the store at Boxhill,Vic which I visited. Very well organised and beautiful flow of products. I liked that the staff is helpful but respected my space. Awesome place to shop for kitchen and entertaining lovers!
1 comment
Customer Service T.Kitchen Warehouse
Hi, Pallavi.
We are very happy to hear you are pleased with your experience in store.. We always love hearing the opinions of our valued customers. We hope to have you shop with us again soon!... Read more
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Chris LSouth East Queensland, QLD
This is my favourite shop
This is a great kitchenware shop. Good range, reasonable prices. The staff seem to know the products quite well too--even some of the more obscure items. If they don't know, they don't try and make it up either.
1 comment
Customer Service T.Kitchen Warehouse
Hi, Chris!
Thank you again for sharing such a positive experience. It means the world to us.... Read more
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Questions & Answers
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Customer Service T.Kitchen Warehouse
Hi, J.
Thank you for the kind words. We’re so happy your visit at our Melville store went so smoothly. We’d love to continue providing great service to awesome customers like you.... Read more
Kind regards, Kitchen Warehouse