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Reviews

4.6

158 reviews
5
(131)
4
(9)
3
(4)
2
(4)
1
(10)
  • Product Quality
    4.9 (32)
  • Return Claim MadeYes (2) · No (30)
  • Customer Service
    4.5 (33)
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Lauren M.

Lauren M.South East Queensland, QLD

Pantry goals

published

Just purchased the 10 pack of Avanti clear containers. Infact 2 x 10 packs. So far I'm loving them. They look fantastic. Great value for money. Easy to clean and I love being able to see all my pantry staples easily and organised! Staff were helpful and even offered to help take new purchases to my car (newborn + pram + a bootload of containers = not enough hands) So thankyou, I will certainly be back!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationNorth Lakes
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The reviewer stated that an incentive was offered for this review

Wonderful attention to customers

published

The staff here go above & beyong to give customers a great level of attention & will go to any length to help & assist. They are friendly & cheerful & I always feel satisfied.



Customer Service
Product Quality
Return Claim MadeNo
Store LocationJoondalup
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The reviewer stated that an incentive was offered for this review

MJP

MJPSouth East Queensland, QLD

Sells products you can’t get anywhere on the coast

published

Kitchen warehouse sells bar keepers friends products and they are amazing and you can not buy them anywhere else! Haven’t bought anything online as of yet but I love the store now and will be shopping there for all my kitchen and baking needs!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBundall QLD
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The reviewer stated that an incentive was offered for this review

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Daniel

DanielGreater Melbourne (Inner), VIC

Disappointing and not very inclusive to Asian

published

My first time visiting a Kitchen Warehouse store. I'm disheartened to see and physically witness at first hand the poor customer service by two front staff. I have patiently waiting in line to pay for my items.
I've no doubt that the staff did not want to serve me at all, just because I'm asian.
I just hope that they will treat everyone equally in the future.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationVictorian store
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Sapphire

SapphireSouth East Queensland, QLD

  • 4 reviews

Price match declined

published

I recently purchased a $230 food dehydrator from Northlakes store. Before paying I asked if they would price match online price. Staff said yes, but then it was declined due to the walk in store being in Byron Bay. I also tried to use $15 member voucher but was told it’s not valid for electrical appliances. Apparently I have to spend another $75 to use the $15 voucher and items can’t be on sale, reduced and so on.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationNorthlakes Queensland
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diana

diana

  • 3 reviews

Great gadget

published

Perfect cheese grater plus also crumbs and grates dried biscuits and nuts, will recommend this gadget, it also has three different sizes that come with this grater, recommended to my friends.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOsborne Park.
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The reviewer stated that an incentive was offered for this review

Fanny

FannySouth East Queensland, QLD

Great Product Displays and Friendly Customer Service, Love it!

published

The products displays on shelves are so neat and easy to find what I need. It has a very modern theme and a welcoming feel. Staffs are helpful and friendly.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBundall QLD
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The reviewer stated that an incentive was offered for this review

Always helpful

published

The Melville store staff are always helpful and have the time to assist. I can trust their knowledge and don't appear brand associated when recommending products. They take into consideration your budget as well.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMelville WA
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1 comment
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sueinnarara

sueinnararaSouth East Queensland, QLD

  • 4 reviews

Very Helpful Staff

published

I had been trying to buy a certain item online for awhile but it always seemed to be out of stock. After making contact with Kitchen Warehouse direct was advised to speak to the closest store to me and see how they could help me. After a couple of calls they managed to track down the item for me and so I purchased it through North Lakes and within a few days it was in-store ready for me to collect. Unfortunately I don’t know the name of the staff member but she really demonstrated fantastic customer service when she helped me. Thank you.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationNorth Lakes
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1 comment
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Silvana

SilvanaGreater Melbourne (Metropolitan), VIC

Bad customer service

published

Extremely disappointed with customer service at the Middleborough Rd store. Argumentative and do not want to listen to the customer. So you lose your receipt and not even consideration for an exchange when they clearly sell the product. I’m taking about something worth $19.95. Seriously it can’t be that hard.

Customer Service
Return Claim MadeYes
Store LocationMiddleborough Rd
1 comment
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Fiona Clarke

Fiona ClarkeSydney Surrounds, NSW

Best staff, Best products

published

Kitchen Warehouse Penrith is our one stop shop to happiness. When we visit the store, which is quiet often now, we are always greeted warmly by the staff. They now know my childrens names and are always ready to help when we have questions. Fantastic product range at great prices.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationPenrith
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1 comment
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Rajpal

RajpalPerth, WA

  • 2 reviews

Perfect Find - Kitchen towel holder

published

Went in to buy me a picnic basket - absolutely thrilled that they were still available!
Ended up picking up more stuff - perfect find was the kitchen towel holder! Been a loooong time since I had one that was perfect & exactly what will match my kitchen deco.
Great customer service - the staff welcomed all my questions and even helped me with my best buy (value for money and feedback of use of product). Absolutely a happy customer.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCockburn WA
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1 comment
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Westinghouse airfryer what a great find and great advice

published

The Westinghouse air fryer has gone beyond expectations on what you can do with it. The kitchen warehouse assistant who helped us with the decision had one himself and expanded on what we already knew.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationKitchen warehouse melville
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2 comments
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Stan
Stan

Youre welcome we are very happy with the product and it was good to get the reassurance that we were making the right decision at the time

The reviewer stated that an incentive was offered for this review

Emilia

EmiliaGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Excellent Service - Excellent Quality

published

The service was excellent! I purchased 2 picnic baskets with matching blankets, plates and cups. Such great prices, great quality and so much variety! I will definitely be going back!

Customer Service
Product Quality
Store LocationKitchen Warehouse Box Hill
1 comment
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Customer Service T.Kitchen Warehouse

The reviewer stated that an incentive was offered for this review

KitchenAid - Every kitchen needs one!

published

I bought one a while back and noticed the difference immediately- especially for beating egg whites. My old mixer was klunky and loud, the kitchenAid is powerful and effective. A little less loud!

Product Quality
Return Claim MadeNo
Store LocationCan't recall
1 comment
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Customer Service T.Kitchen Warehouse
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RACHEL PATTON

RACHEL PATTONSydney, NSW

  • 2 reviews

Great service

published

Great store, fantastic layout, easy to locate what you are looking for and the staff are friendly and really helpful. So many unique and useful products and a huge range to choose from. Really reasonable prices.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationPenrith, NSW
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1 comment
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Karyn Paul

Karyn PaulPerth, WA

this is a store I never leave empty handed

published

I love this store there is so much to choose from - This is a store that I next leave empty handed. I'm always topping up our wine glasses and serving platters

Customer Service
Product Quality
Store Locationoutdoor wine drinking cup
1 comment
Kitchen Warehouse
Customer Service T.Kitchen Warehouse

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Anne

AnneGreater Melbourne (Metropolitan), VIC

What great variety!

published

I was very very happy to recently discover a Kitchen Warehouse in my local area. A good one stop shop with great variety. I am already planning my next visit!

Customer Service
Product Quality
Return Claim MadeNo
1 comment
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Customer Service T.Kitchen Warehouse

The reviewer stated that an incentive was offered for this review

Pallavi

PallaviGreater Melbourne (Outer), VIC

New favourite kitchen store

published

This is my new favourite kitchen store. I love their online shopping as well as the store at Boxhill,Vic which I visited. Very well organised and beautiful flow of products. I liked that the staff is helpful but respected my space. Awesome place to shop for kitchen and entertaining lovers!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBoxhill, Melbourne,Vic
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1 comment
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Chris L

Chris LSouth East Queensland, QLD

This is my favourite shop

published

This is a great kitchenware shop. Good range, reasonable prices. The staff seem to know the products quite well too--even some of the more obscure items. If they don't know, they don't try and make it up either.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationFortitude Valley Homemaker Centre
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1 comment
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