As of June 1, 2016, the Kitchenware Direct brand has been merged into the Kitchen Warehouse brand. Reviews posted here before this date may reflect the Kitchenware Direct brand.
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Wonderful attention to customers
The staff here go above & beyong to give customers a great level of attention & will go to any length to help & assist. They are friendly & cheerful & I always feel satisfied.
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The reviewer stated that an incentive was offered for this review
LizPerth, WA
Super sausage making workshop
This workshop was very informative and excellent, due to small numbers attending. The location was at the back of the shop and the presentation was not disturbed by other shoppers. Everyone could hear what was said and able to take notes. Thank you for the handout of recipes.
1 comment
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The reviewer stated that an incentive was offered for this review
Aussie girlPerth
Excellent Online shop for the Country
Kitchen ware house has never let me down, order on line and its at the post office in a few days. They have excellent price on all their items and the products are wonderful.
2 comments
Customer Service T.Kitchen Warehouse
Hi!
We appreciate you taking the time to share this great review. Your positive feedback on our products and service is much appreciated!... Read more
Kind Regards, Kitchen Warehouseyou are truly so welcome, I appreciate the great service and the well packaged items when they arrive. your team does a wonderful job, very impressed.
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KyliePilbara, WA
- 2 reviews
Love our charcoal grill!
We purchased the Heston cube and have used it twice so far... and we love it! The meat is so tender and the service from kitchen warehouse was impeccable
1 comment
Customer Service T.Kitchen Warehouse
Hi, Kylie!
We appreciate you taking the time to share this great review. Your positive feedback on our products is much appreciated!... Read more
Kind Regards, Kitchen WarehouseSimilar opinion? Write a review on ieatwords.com.au!
Chris LAU
Needed a new Meat Thermometer
I wanted a new Meat Thermometer that would alert me when the meat was ready and this product looked good and has performed well for perfectly cooked meat of the BBQ or oven. Kitchen Warehouse price matched this product and in store pickup had it in my hand sooner.
1 comment
Customer Service T.Kitchen Warehouse
Hi Chris L,
We appreciate you taking the time to share this great review. Your positive feedback is much appreciated. ... Read more
Kind Regards, Kitchen WarehouseSimilar opinion? Write a review on ieatwords.com.au!
Pastry workshop
Great class. Great teacher. Great tasting pies!! Thoroughly enjoyed it and very informative. Made pastry making look easy and I can’t wait to try at home
1 comment
Customer Service T.Kitchen Warehouse
Hi Jan G,
Thank you for your feedback regarding the demonstration you attended, we're glad you enjoyed yourself! We love hearing from our customers, we will also forward your feedback on to our Even... Read more
t Manager and the Instructor so they can read your great review too!Similar opinion? Write a review on ieatwords.com.au!
Fantstic Service - My primary focus when shopping!
I have shopped recently online and instore and have received excellent customer service in both areas.
I was particularly impressed with the handling of an online error, follow up call, email and a refund to my card.
Well done! Outstanding!
1 comment
Customer Service T.Kitchen Warehouse
Hi Mary Jane Wilson,
Thank you for taking the time for sharing this great review. We do pride ourselves on great customer service and quality products. We look forward to assisting you with your future kitchenware needs. ... Read more
Kind Regards, Kitchen WarehouseSimilar opinion? Write a review on ieatwords.com.au!
- WA, Joondalup
- Verified customer
Love Click and Collect!
Click and collect is safe and easy to use. The goods are always in perfect condition and arrive promptly. Great alternative to paying for postage.
1 comment
Customer Service T.Kitchen Warehouse
Hi Julie D,
Thank you for sharing this review with us. We hope to have you shop with us again soon.... Read more
Kind Regards, Kitchen WarehouseSimilar opinion? Write a review on ieatwords.com.au!
Love Kitech Warehouse
Products arrived in good time with no damage. Website has the same range as shop and even more. Every time I have been into the Joondalup store the people are so friendly and willing to help. If parcel heavy they will take to your car.
1 comment
Customer Service T.Kitchen Warehouse
Hi Candice,
Thank you for taking the time to write this review. We do pride ourselves on great customer service and quality products. We look forward to your continued business with us and appreciate your customer loyalty. ... Read more
Kind regards, Kitchen WarehouseSimilar opinion? Write a review on ieatwords.com.au!
Find out how Kitchen Warehouse WA, Joondalup compares to other Kitchenware Shops
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- WA, Joondalup
- Verified customer
Great product great service
Great product range and wonderful service. I bought online and got timely text messages about product. Surly buying form KW again.
1 comment
Customer Service T.Kitchen Warehouse
Hi Shivani Patel,
Thank you for taking the time to write this review. We look forward to assisting you with your future kitchenware needs. ... Read more
Kind Regards, Kitchen WarehouseSimilar opinion? Write a review on ieatwords.com.au!
Jamie Oliver Breakfast Pan
Ive been wanting one of these pans for ages but have heaps of cookware so I couldn’t really justify buying another. However when it’s up for sale at such an amazing price I couldn’t justify NOT buying it. The range is fabulous and it’s all I use now because it’s so versatile and the quality is fantastic. The site allows easy ordering, delivery was prompt and there is an unrivalled range of goods to select from with great prices. The team in the store at Joondalup are absolutely brilliant as well - all very friendly, helpful and knowledgeable. My favourite store!
1 comment
Customer Service T.Kitchen Warehouse
Hi Jacqueline,
Thank you for your positive review, we are very glad to hear you are so pleased with the products you have purchased. We do pride ourselves on great customer service and quality pro... Read more
ducts, and we look forward to assisting you with your future kitchenware needs!Similar opinion? Write a review on ieatwords.com.au!
John13Perth, WA
- 41 reviews
- 2 likes
From hero to zero
Tried to buy a Victorinox Forrester One-Hand Opening Lock Blade Multi-Tool Swiss Army Knife at $69.95 less 20% from this lot during the Black Friday sales but was unable to as their site crashed. I complained about this at their Joondalup branch - they were aware of the problem and apologised. I received a Victorinox New Official Swiss Soldiers Knife valued at $79.95 as a present over Christmas. Went to the Joondalup store to do an exchange for what I specifically wanted but they were unable to as they did not stock the model I wanted. I was re...Read more
directed to call their toll free number. I was happy to keep what I already had but requested they honour the 20% Black Friday deal as it was through no fault of mine I was unable to purchase - and they already had benefitted from one sale at full price. They were just, not, interested. Could not care a less and I was abruptly fobbed off. I was exceedingly disappointed as Kitchen Warehouse used to be really good, with excellent customer service. If there is one thing I detest, it's the greed factor so I will be shopping elsewhere in future.2 comments
Customer Service T.Kitchen Warehouse
Hi John13,
Thank you for taking the time to provide us with your feedback. We're sorry to hear that you did not have a good experience with your recent Kitchen Warehouse visit. ... Read more
Your feedback has been forwarded on to our Supervisor who will follow up with the Customer Service Team. Thank you again for taking the time to contact us, we welcome all feedback so we can continue to improve our services, and we our apologies for your experience and any inconvenience caused. Kind Regards, Kitchen WarehouseDear Kitchen Warehouse Official,
I posted my review based on my experience in January. You now respond in March. Does it take that long to read, absorb and revert back to an irate customer? Methinks n... Read more
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denisPerth, WA
- 6 reviews
Good shop
We recently joined Kitchen Warehouse as members. The Joondalup store is well stocked with good quality kitchen utensils. Prices are reasonable.
1 comment
Customer Service T.Kitchen Warehouse
Hi denis,
We always love hearing the opinions of our valued customers, and I would like to thank you again for taking the time to email us with your feedback. ... Read more
Kind regards Kitchen WarehouseSimilar opinion? Write a review on ieatwords.com.au!
Excellent
Love the product and the colour is amazing and they work like a charm
The right size and a lovely centre piece for the dining room
1 comment
Customer Service T.Kitchen Warehouse
Hi Millieandpat,
We appreciate you taking the time to share this great review. Your positive feedback on our products is much appreciated. ... Read more
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Love these Ecology plates !
Recently bought the grey ecology plates to go with the blue set I had, and the teatowels, 2 off my plates were broken during postage & I contacted straight away & 2 new plates were sent out pronto, thankyou
1 comment
Customer Service T.Kitchen Warehouse
Hi Tracey,
Thank you for taking the time to write this review. We look forward to assisting you with your future kitchenware needs. ... Read more
Kind Regards, Kitchen WarehouseSimilar opinion? Write a review on ieatwords.com.au!
Find out how Kitchen Warehouse WA, Joondalup compares to other Kitchenware Shops
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Good value products
Every product I have purchased, either on line or Joondalup Shop, always a great price, good service and friendly staff, have not had to return one item, been a customer and VIP member for many years.
Bob
1 comment
Customer Service T.Kitchen Warehouse
Hi Bob,
Thank you for taking the time to provide us with your positive feedback.... Read more
We look forward to your continued business with us! Kind regards, Kitchen WarehouseSimilar opinion? Write a review on ieatwords.com.au!
Excellent product range and great offers.
I am very happy I found Kitchen Warehouse and their online service. The website is a pleasure to use and their product range is second to none. My preferred go to site to embellish my collection of delightful dining objects!
1 comment
Customer Service T.Kitchen Warehouse
Hi Stella47,
We are glad to hear you are happy with your recent purchase with us. Thank you for taking the time to leave a review. ... Read more
Kind Regards, Kitchen WarehouseSimilar opinion? Write a review on ieatwords.com.au!
- WA, Joondalup
- Verified customer
So quick and easy with 'Click and Collect'
So easy to use the 'Click and Collect' option without being charged extra fees. I am so happy with my spice jars and will be ordering more.
1 comment
Customer Service T.Kitchen Warehouse
Hi Nicky,
We appreciate you taking the time to share this great review. ... Read more
Your positive feedback on our products is much appreciated. Kind Regards, Kitchen WarehouseSimilar opinion? Write a review on ieatwords.com.au!
Very satisfied customer.
The products are excellent value. French Tumblers are perfect for everyday use, Ocean San Marino Tumblers are great, Maxwell & Williams mug is what I needed and utensil jug is fantastic. What can I say, the service is terrific, the products came packed superbly. Thank you Kitchen Warehouse.
1 comment
Customer Service T.Kitchen Warehouse
Hi Kempy,
Thank you for taking the time to write this review. We do pride ourselves on great service and quality products. We look forward to your continued business with us. ... Read more
Kind Regards, Kitchen WarehouseSimilar opinion? Write a review on ieatwords.com.au!
laura 1975
- 6 reviews
Joondalup store
We purchased global knife set from our local store and (lena, i think) the knife lady was so very helpful!
Cant wait to go back and purchase our other kitchen goods.
Thank you Joondalup store :)
1 comment
Customer Service T.Kitchen Warehouse
Hi laura 1975,
We are glad to hear you are happy with your recent purchase with us. Thank you for taking the time to write this review, your feedback has also been forwarded on to the Joondalup stor... Read more
e. We look forward to assisting you with your future kitchenware needs!Similar opinion? Write a review on ieatwords.com.au!
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Customer Service T.Kitchen Warehouse
Hi, Liz!
Thank you for sharing this great review. We are glad that you enjoy the workshop and we're looking forward for your attendance again!... Read more
Kind regards, Kitchen Warehouse