As of June 1, 2016, the Kitchenware Direct brand has been merged into the Kitchen Warehouse brand. Reviews posted here before this date may reflect the Kitchenware Direct brand.
Kitchen Wizz Pro
I was so excited to finally purchase a food processor after waiting a very long time. I was even more pleased when the salesperson at the Malaga store where I picked up my click and collect order was even more excited about it than I was! I am still learning to use my new product but am having a great time so far. It's doing everything it should. Only tip I would give is that it's probably not worth using it just to grate or chop one or two items. There is a fair bit of cleaning up after.
1 comment
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MaxPerth
- 4 reviews
Stainless steel rusty in two weeks!
I bought a stainless steel dish rack two weeks ago.
Had to return it due to getting rusty in such a short time.Got a refund.
The salesperson said that all of their stainless steel products get rusty and need to be dried immediately.
First time I heard this ever!
1 comment
Customer Service T.Kitchen Warehouse
Hi Max,
Thank you for your feedback, we're sorry you had to return a dish rack due to rust. ... Read more
Stainless steel does not stain, corrode or rust as easily as ordinary steel, however it can develop rust in some circumstances. There are also different grades and surface finishes of stainless steel used to make stainless steel products. To preserve the life of stainless steel item we do recommend drying immediately after use, however this is not always possible with a dish rack. We'd be happy to discuss this issue further with our supplier of the dish rack. If you have any questions or would like additional information, you are welcome to contact us directly on 1800 332 934 or by emailing us at [email protected] Kind Regards, Kitchen WarehouseSimilar opinion? Write a review on ieatwords.com.au!
JBQUltimo
- 2 reviews
- 2 likes
Love my new Noritake Dinner Set
So happy with my Noritake Dinner Set and the discounted price meant that not only did I purchase two sets, but I also bought the pasta bowls to complete the set for a more informal dining experience. I also bought a cutlery set which was price matched so a win-win. Very happy to share this to all.
1 comment
Customer Service T.Kitchen Warehouse
Hi JBQ,
Thank you for taking the time for sharing this great review. We do pride ourselves on quality products. We look forward to assisting you with your future kitchenware needs. ... Read more
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LMetcalfePerth, WA
- 6 reviews
A pleasure everytime
I recently purchased items online, and in store, and as always, product selection was great online, and arrived quickly. I rarely buy anything for the kitchen unless I look online at Kitchen Warehouse, or instore due to quality collection, and prices.
1 comment
Customer Service T.Kitchen Warehouse
Hi LMetcalfe,
Thank you for taking the time for sharing this great review. We do pride ourselves on great customer service and quality products. We look forward to assisting you with your future kitchenware needs. ... Read more
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JillPerth, WA
- 5 reviews
Great cooking class
Loved the Indian cooking demonstration last Sunday at Melville. Thank you so much to Kitchen Warehouse for putting on these cooking demonstrations & how to use some of their products eg pressure cookers. They are so informative & the cooking ones are fun & you get to taste them.
1 comment
Customer Service T.Kitchen Warehouse
Hi Jill,
Thank you for your feedback regarding the demonstration you attended, we're glad you enjoyed yourself! We love hearing from our customers, we will also forward your feedback on to our Event... Read more
Manager and the Instructor so they can read your great review too!Similar opinion? Write a review on ieatwords.com.au!
- WA, Joondalup
- Verified customer
Love Click and Collect!
Click and collect is safe and easy to use. The goods are always in perfect condition and arrive promptly. Great alternative to paying for postage.
1 comment
Customer Service T.Kitchen Warehouse
Hi Julie D,
Thank you for sharing this review with us. We hope to have you shop with us again soon.... Read more
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Happy with Gordon Ramsay crockery
I bought Royal Doulton Gordon Ramsay Union Cafe crockery set. Happy with the product. Good value price (much cheaper than elsewhere). Really quick delivery to local shop where i picked it up. Too easy!
1 comment
Customer Service T.Kitchen Warehouse
Hi Maria B,
We appreciate you taking the time to share this great review. Your positive feedback on our products is much appreciated!... Read more
Kind Regards, Kitchen WarehouseSimilar opinion? Write a review on ieatwords.com.au!
Great choice and customer service.
I bought some new bake ware. The prices and choice were amazing!! Would recommend to my friends as a one stop shop for all your kitchen needs!
1 comment
Customer Service T.Kitchen Warehouse
Hi Lesley H,
Thank you for your positive feedback and taking the time to write this review. Good luck with the rest of your baking in your new bake wares. Your positive feedback on our products is much appreciated!... Read more
Kind Regards, Kitchen WarehouseSimilar opinion? Write a review on ieatwords.com.au!
PeterPerth
- 2 reviews
- WA, Melville
- Verified customer
Great place to shop great products and prices
The process is easy and I order from them at least once a month for work items. I use click and collect which is easy and informative along the whole process. Staff in store are always welcoming and friendly. The prices are what you would expect and sometimes better than what I can get from other catering equipment stores.
1 comment
Customer Service T.Kitchen Warehouse
Hi Peter,
Thank you for taking the time for sharing this great review. We hope to have you shop with us again soon.... Read more
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Kitchen warehouse is one of my top favourite stores
Thank you Kitchen Warehouse for your excellent quality products, friendly and helpful service, and welcome loyalty rewards. I always enjoy shopping there and I am happy with all the products I have bought, whether global knives, anolon pots and pans, thermos, water bottle, and the like. They willingly stand by product guarantees and replace items, too - on the rare occasion. I feel my custom is valued.
1 comment
Customer Service T.Kitchen Warehouse
Hi Eve,
We are very happy to hear you are so pleased with your experience at Kitchen Warehouse. We always love hearing the opinions of our valued customers, and we would like to thank you again for ... Read more
taking the time to provide us with your feedback.Similar opinion? Write a review on ieatwords.com.au!
Love Kitech Warehouse
Products arrived in good time with no damage. Website has the same range as shop and even more. Every time I have been into the Joondalup store the people are so friendly and willing to help. If parcel heavy they will take to your car.
1 comment
Customer Service T.Kitchen Warehouse
Hi Candice,
Thank you for taking the time to write this review. We do pride ourselves on great customer service and quality products. We look forward to your continued business with us and appreciate your customer loyalty. ... Read more
Kind regards, Kitchen WarehouseSimilar opinion? Write a review on ieatwords.com.au!
Bec
- 2 reviews
Consistently Excellent Service
Just want to say a massive THANK YOU to Rebecca at the Malaga Store! So helpful and knowledgeable and friendly. Excellent service and I had a very enjoyable shopping experience. Rebecca is an outstanding staff member and asset to The Kitchen Warehouse Company
1 comment
Customer Service T.Kitchen Warehouse
Hi Bec,
Thank you for taking the time to write this review. ... Read more
We do pride ourselves on great customer service and quality products, and are glad to hear you that had such an enjoyable shopping experience with the assistance of Rebecca at Malaga! We look forward to your continued business with us and appreciate your customer loyalty. Kind regards Kitchen WarehouseSimilar opinion? Write a review on ieatwords.com.au!
JacquiPerth
Placemats and magpie mug
I am very happy with my placemats and magpie mug. Fast postage and very good packaging. I will buy again from kitchen warehouse again.
1 comment
Customer Service T.Kitchen Warehouse
Hi Jacqui,
Thank you for sharing this review with us. We hope to have you shop with us again soon. ... Read more
Kind regards Kitchen WarehouseSimilar opinion? Write a review on ieatwords.com.au!
Excellent
Hi, I placed an order and received items within two days. Had an issue with order and the customer service response was very quick and exactly what I needed.
1 comment
Customer Service T.Kitchen Warehouse
Hi Elaine,
Thank you for taking the time to write this review. We do pride ourselves on great customer service and quality products. We look forward to your continued business with us and appreciate your customer loyalty. ... Read more
Kind regards, Kitchen WarehouseSimilar opinion? Write a review on ieatwords.com.au!
- WA, Joondalup
- Verified customer
Great product great service
Great product range and wonderful service. I bought online and got timely text messages about product. Surly buying form KW again.
1 comment
Customer Service T.Kitchen Warehouse
Hi Shivani Patel,
Thank you for taking the time to write this review. We look forward to assisting you with your future kitchenware needs. ... Read more
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KAHLUAPerth, WA
- 12 reviews
- 7 likes
- WA, Malaga
- Verified customer
Cruisinart Ice Cream Machine - Fantastic
I have this Ice Cream machine for a couple of weeks now. Upgraded from another Cruisinart Machine - this is fantastic, takes 40 - 50 minutes - no need to freeze bowl, love it. Was delivered by Kitchen Warehouse in a very time manner to my nearest store with Click & Collect - no delivery fee, great work.
1 comment
Customer Service T.Kitchen Warehouse
Hi KAHLUA,
Thank you for your positive feedback and taking the time to write this review. Good luck with the rest of your ice-cream making ventures in your new Cuisinart. ... Read more
Kind regards, Kitchen WarheouseSimilar opinion? Write a review on ieatwords.com.au!
Flat price, fast shipping, chefs heaven!!
Recently I bought global fish bone tweezer and fillet knife, I can easily collect items, I couldn’t find any shop cheaper and better condition than kitchen wearhouse. I’ll definitely visit again!!
1 comment
Customer Service T.Kitchen Warehouse
Hi Jay H,
We appreciate you taking the time to share this great review. Your positive feedback on your experience is much appreciated. ... Read more
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MaryannPerth
- WA, Melville
- Verified customer
Excellent cutlery set and tumblers
Glasses tumblers and cutlery set by stanley rodgers are excellent item. Must have. Price is cheap and delivery was fast.
1 comment
Customer Service T.Kitchen Warehouse
Hi Maryann,
We are glad to hear your order was received so quickly and are happy with the cutlery set. Thank you for taking the time to leave us this review. ... Read more
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Jamie Oliver Breakfast Pan
Ive been wanting one of these pans for ages but have heaps of cookware so I couldn’t really justify buying another. However when it’s up for sale at such an amazing price I couldn’t justify NOT buying it. The range is fabulous and it’s all I use now because it’s so versatile and the quality is fantastic. The site allows easy ordering, delivery was prompt and there is an unrivalled range of goods to select from with great prices. The team in the store at Joondalup are absolutely brilliant as well - all very friendly, helpful and knowledgeable. My favourite store!
1 comment
Customer Service T.Kitchen Warehouse
Hi Jacqueline,
Thank you for your positive review, we are very glad to hear you are so pleased with the products you have purchased. We do pride ourselves on great customer service and quality pro... Read more
ducts, and we look forward to assisting you with your future kitchenware needs!Similar opinion? Write a review on ieatwords.com.au!
John13Perth, WA
- 41 reviews
- 2 likes
From hero to zero
Tried to buy a Victorinox Forrester One-Hand Opening Lock Blade Multi-Tool Swiss Army Knife at $69.95 less 20% from this lot during the Black Friday sales but was unable to as their site crashed. I complained about this at their Joondalup branch - they were aware of the problem and apologised. I received a Victorinox New Official Swiss Soldiers Knife valued at $79.95 as a present over Christmas. Went to the Joondalup store to do an exchange for what I specifically wanted but they were unable to as they did not stock the model I wanted. I was re...Read more
directed to call their toll free number. I was happy to keep what I already had but requested they honour the 20% Black Friday deal as it was through no fault of mine I was unable to purchase - and they already had benefitted from one sale at full price. They were just, not, interested. Could not care a less and I was abruptly fobbed off. I was exceedingly disappointed as Kitchen Warehouse used to be really good, with excellent customer service. If there is one thing I detest, it's the greed factor so I will be shopping elsewhere in future.2 comments
Customer Service T.Kitchen Warehouse
Hi John13,
Thank you for taking the time to provide us with your feedback. We're sorry to hear that you did not have a good experience with your recent Kitchen Warehouse visit. ... Read more
Your feedback has been forwarded on to our Supervisor who will follow up with the Customer Service Team. Thank you again for taking the time to contact us, we welcome all feedback so we can continue to improve our services, and we our apologies for your experience and any inconvenience caused. Kind Regards, Kitchen WarehouseDear Kitchen Warehouse Official,
I posted my review based on my experience in January. You now respond in March. Does it take that long to read, absorb and revert back to an irate customer? Methinks n... Read more
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Customer Service T.Kitchen Warehouse
Hi Felicity S,
Thank you for taking the time to write this review. We do pride ourselves on great customer service and quality products. We look forward to your continued business with us and appreciate your customer loyalty. ... Read more
Kind Regards, Kitchen Warehouse