As of June 1, 2016, the Kitchenware Direct brand has been merged into the Kitchen Warehouse brand. Reviews posted here before this date may reflect the Kitchenware Direct brand.
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diana
- 3 reviews
Great gadget
Perfect cheese grater plus also crumbs and grates dried biscuits and nuts, will recommend this gadget, it also has three different sizes that come with this grater, recommended to my friends.
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The reviewer stated that an incentive was offered for this review
NaomiWestern Australia
- 3 reviews
Great Range & High Quality
This store is my go to for anything kitchen related. They have such a great range of high quality items, from specialty knives, to kitchen gadgets, and beautiful ranges of products like dinner sets that are updated pretty regularly. I often stop in to get my cake decorating supplies here and can't help looking around to see what else grabs my eye or what is on sale. The staff are helpful and they often run interesting events/workshops in the store.
1 comment
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CarrolPerth, WA
Always find something useful
Love shopping and browsing your store. Staff are knowledgeable and friendly, but never pushy. The range is excellent and I always find what I need as well as lots of things I just want!
1 comment
Customer Service T.Kitchen Warehouse
Hi, Carrol.
Thank you for the great review! We’re so happy you loved the visit at our store and can’t wait to have you back.... Read more
Kind regards, Kitchen WarehouseSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
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AnnAugusta
Great shopping experience
I loved my online shopping experience, so much to choose from, easy website all arrived carefully packed. I live in the country and would definitely shop again on line.
1 comment
Customer Service T.Kitchen Warehouse
Hi, Ann.
We appreciate you taking the time to share this great review. Glad you liked our website :) Your positive feedback on our products and service is much appreciated!... Read more
Kind Regards, Kitchen WarehouseSimilar opinion? Write a review on ieatwords.com.au!
RosePerth, WA
- 12 reviews
- WA, Osborne Park
- Verified customer
Great customer service is not dead!
I recently purchased a pizza maker from Osborne Park Kitchen Warehouse. It wasn't the one I went into buy but the one I wanted was an online product only, and whilst the lady did offer to order it in for me, I decided to buy the instore product as I thought it was just an upmarket version of the same brand I wanted (they looked exactly the same). The assistant encouraged me to phone back and let her know if it was as good as my previous pizza maker (which I had raved about) as she was considering buying one herself. Two weeks later I phoned...Read more
back to let her know how disappointed I was. It was not a patch on the one I wanted and my pizza's burnt and stuck to the stone no matter what I tried, I think the heating element was faulty. I actually was not asking to return it as I don't usually return things, but just wanted her to know not to buy this model as it was terrible. The lady who answered the phone was wonderful. I explained the reason for my call and she was so sorry about me being disappointed with the product, she immediately ordered the pizza maker I originally wanted online and said to bring this one back and she would do a refund on it. When I went into the shop the next day, the ladies were so lovely and efficient, and the new pizza maker had already arrived in that morning's deliveries. I am one very happy customer, and will go out of my way to visit this shop in future. This was a fabulous shopping experience!1 comment
Customer Service T.Kitchen Warehouse
Hi Rose,
Thank you for taking the time for sharing this great review. We're glad to hear of your in store shopping experience and we hope you are enjoying making pizza with your new pizza maker.... Read more
Kind Regards, Kitchen WarehouseSimilar opinion? Write a review on ieatwords.com.au!
ChrisPERTH
- 9 reviews
Faulty products
Had to return an ice-crusher which I purchases on-line. Delivery time very good but within three weeks the ice-crusher was rusting from the screws. Took it back to Osborne Park for replacement which I received. The response I got was not very good. When I said the screws should be stainless steel. Was told depended on how "stainless" the steel was. Really! I work in the steel business and know if a product is to be in contact with water it has to be 316 grade at the least. After being given the replacement the woman just turned her back. Not very good people skills if you can't take the good with the bad. Won't go back to this store.
1 comment
Customer Service T.Kitchen Warehouse
Hi Chris,
Thank you for taking the time to provide us with your feedback. We're sorry to hear that you did not have a good experience in store.... Read more
Your feedback has been forwarded on to our Retail Manager who will follow up with the store directly. If you would like to provide us with more information regarding your experience you are welcome to respond here. Thank you again for taking the time to contact us, we welcome all feedback so we can continue to improve our services. Our apologies for your experience and any inconvenience caused. Kind Regards, Kitchen WarehouseSimilar opinion? Write a review on ieatwords.com.au!
- WA, Osborne Park
- Verified customer
Anolon quick delivery
I love the Anolon brand ! I bought a sautese pan and frypan set which was amazing value at Kitchen Warehouse . Loved it so much I bought one for my son. Delivery was 2 days, fantastic!
1 comment
Customer Service T.Kitchen Warehouse
Hi Shelley,
Thank you for your review, we are very glad to hear that you love your new cookware. Thank you again for taking the time to leave a review. ... Read more
Kind Regards, Kitchen WarehouseSimilar opinion? Write a review on ieatwords.com.au!
MaxPerth
- 4 reviews
Stainless steel rusty in two weeks!
I bought a stainless steel dish rack two weeks ago.
Had to return it due to getting rusty in such a short time.Got a refund.
The salesperson said that all of their stainless steel products get rusty and need to be dried immediately.
First time I heard this ever!
1 comment
Customer Service T.Kitchen Warehouse
Hi Max,
Thank you for your feedback, we're sorry you had to return a dish rack due to rust. ... Read more
Stainless steel does not stain, corrode or rust as easily as ordinary steel, however it can develop rust in some circumstances. There are also different grades and surface finishes of stainless steel used to make stainless steel products. To preserve the life of stainless steel item we do recommend drying immediately after use, however this is not always possible with a dish rack. We'd be happy to discuss this issue further with our supplier of the dish rack. If you have any questions or would like additional information, you are welcome to contact us directly on 1800 332 934 or by emailing us at [email protected] Kind Regards, Kitchen WarehouseSimilar opinion? Write a review on ieatwords.com.au!
JBQUltimo
- 2 reviews
- 2 likes
Love my new Noritake Dinner Set
So happy with my Noritake Dinner Set and the discounted price meant that not only did I purchase two sets, but I also bought the pasta bowls to complete the set for a more informal dining experience. I also bought a cutlery set which was price matched so a win-win. Very happy to share this to all.
1 comment
Customer Service T.Kitchen Warehouse
Hi JBQ,
Thank you for taking the time for sharing this great review. We do pride ourselves on quality products. We look forward to assisting you with your future kitchenware needs. ... Read more
Kind Regards, Kitchen WarehouseSimilar opinion? Write a review on ieatwords.com.au!
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Great choice and customer service.
I bought some new bake ware. The prices and choice were amazing!! Would recommend to my friends as a one stop shop for all your kitchen needs!
1 comment
Customer Service T.Kitchen Warehouse
Hi Lesley H,
Thank you for your positive feedback and taking the time to write this review. Good luck with the rest of your baking in your new bake wares. Your positive feedback on our products is much appreciated!... Read more
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Easy on-line service
Being on the email list means I get sent great offers from time to time. The whole process of ordering and then collecting from a store for no charge, I really like
1 comment
Customer Service T.Kitchen Warehouse
Hi ness,
Thank you for taking the time to write this review. Your positive feedback is much appreciated. We are happy to hear that you enjoy the Click and Collect options when ordering online! ... Read more
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Staff attitude and customer service
Aug 1: Rude, petty and unnecessary comments by staff to each other about customers (in front of other customers) at the sales desk. It must be a nightmare to work with such narky and unhappy people. Won't be back.
1 comment
Customer Service T.Kitchen Warehouse
Hi moakun,
Thank you again for taking the time to contact us, we welcome all feedback so we can continue to improve our services. ... Read more
We're sorry to hear that you did not have a good experience in store. If you would like to provide us with more information regarding your experience you are welcome to respond here. Kind Regards, Kitchen WarehouseSimilar opinion? Write a review on ieatwords.com.au!
Top Product, easy to use, easy to clean and does the job for me. Thank you
I purchased on line and picked up in store. First time I have used this method and will certainly shop this way again. Excellent service all round.
1 comment
Customer Service T.Kitchen Warehouse
Hi Sue,
Thank you for taking the time to write this review. We do pride ourselves on great customer service and quality products. We look forward to your continued business with us and appreciate your customer loyalty. ... Read more
Kind regards, Kitchen WarehouseSimilar opinion? Write a review on ieatwords.com.au!
craigPerth western australia
- 2 reviews
- 1 like
Knife set and sharpener
I am very happy with the knife set and the electric sharpener I purchased and am sure they will live up to my expectations I am happy with the price I paid for them worthwhile investment.
2 comments
Customer Service T.Kitchen Warehouse
Hi craig,
We appreciate you taking the time to share this great review. ... Read more
Kind Regards, Kitchen WarehouseThank you for the response
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Mary S
- 2 reviews
Now we're baking!
The price was right, the service impressive (good communications), and I received the goods much quicker than expected (delivered from Perth to Canberra).
1 comment
Customer Service T.Kitchen Warehouse
Hi Mary S,
Thank you for your review, we are very glad to hear you were happy with our prices and the service provided! ... Read more
Thank you again for taking the time to leave a review. Kind Regards, Kitchen WarehouseSimilar opinion? Write a review on ieatwords.com.au!
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LindseyPerth
Great online system, rude and unhelpful store manager
Ordered online. Email arrived in store pick up. Attended to by lovely young lady at service desk. Older manager over talking her rudely to both her and myself, confusing the situation. Young lady very helpful.
On opening gift on Christmas, small fault, chopping board without metal clip. Returned to store with receipt, hoping for replacement product. No product in store, we asked if we could be notified when one arrives in store and we will come to collect. The same man advised he does not know when, and we must come in to see, he said this is ...Read more
1 comment
Customer Service T.Kitchen Warehouse
Hi Lindsey,
Thank you for your feedback, I'm sorry to hear that you did not have a good experience in store. Your feedback has been forwarded on to our Retail Manager who will follow up with the store directly. ... Read more
My apologies again for your experience and the inconvenience caused. Kind Regards, Kitchen WarehouseSimilar opinion? Write a review on ieatwords.com.au!
Elle B
- 2 reviews
Icy pole moulds were hit with the kids!
Very happy with the various icy pole moulds I purchased. Pure mango icy poles were a great hit with the kids.
1 comment
Customer Service T.Kitchen Warehouse
Hi Elle,
Thank you for taking the time to submit your review, enjoy your icy poles!... Read more
Kind Regards, Kitchen WarehouseSimilar opinion? Write a review on ieatwords.com.au!
flickozAU
Great online and instore shopping experience.
I ordered my products online as I was working away. They arrived promptly within a few days. Unfortunately I needed to return one of the products, as I had ordered it as a gift, only to find out the intended recipient already had one! I took the product to my nearest store, and was offered either a total refund or a credit, without any issues at all. A great experience all round!
1 comment
Customer Service T.Kitchen Warehouse
Hi Flickoz,
Thank you for taking the time for sharing your review.
... Read more
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DinahPerth
- 11 reviews
- 9 likes
Customer Service - Oozing incompetence
Really gave me the run around and when they finally produced the goods there wasn't a complete set. I had to return them of course to get either my money back or a discount. I expected a reasonable deduction as I had bought a replacement elsewhere cheaper but thought I should do the right thing so went out of my way to pick it up. Instead of giving me even the cost of the missing replacement they offered me a couple of dollars as compensation! Which tell me the company is not interested in customer satisfaction. Just in ripping the customer off once they get your money.
1 comment
Customer Service T.Kitchen Warehouse
Hi Dinah,
Sorry to hear of your experience in-store. As a company we will always try to assist in any issue to the best of our ability. Unfortunately in this scenario being a busy time of year neari... Read more
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fantastic service
service and knowledge from the staff at Kitchen Warehouse have never disappointed me. and the one line shopping is easy and efficient. Thanks to all
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Customer Service T.Kitchen Warehouse
Hi, Naomi.
Thanks for the awesome review. We work hard to meet expectations like yours, and were happy to hear you enjoy the visit. Come back and see us soon. Cheers!... Read more
Kind regards, Kitchen Warehouse