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Reviews

4.1

20 reviews
5
(13)
4
(2)
3
(1)
2
(1)
1
(3)
  • Product Quality
    4.7 (3)
  • Return Claim MadeYes (0) · No (3)
  • Customer Service
    5.0 (3)
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diana

diana

  • 3 reviews

Great gadget

published

Perfect cheese grater plus also crumbs and grates dried biscuits and nuts, will recommend this gadget, it also has three different sizes that come with this grater, recommended to my friends.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOsborne Park.
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The reviewer stated that an incentive was offered for this review

Naomi

NaomiWestern Australia

  • 3 reviews

Great Range & High Quality

published

This store is my go to for anything kitchen related. They have such a great range of high quality items, from specialty knives, to kitchen gadgets, and beautiful ranges of products like dinner sets that are updated pretty regularly. I often stop in to get my cake decorating supplies here and can't help looking around to see what else grabs my eye or what is on sale. The staff are helpful and they often run interesting events/workshops in the store.



Customer Service
Product Quality
Return Claim MadeNo
Store LocationOsborne Park, WA
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1 comment
Kitchen Warehouse
Customer Service T.Kitchen Warehouse

The reviewer stated that an incentive was offered for this review



Carrol

CarrolPerth, WA

Always find something useful

published

Love shopping and browsing your store. Staff are knowledgeable and friendly, but never pushy. The range is excellent and I always find what I need as well as lots of things I just want!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationKitchen Warehouse Osborne Park
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1 comment
Kitchen Warehouse
Customer Service T.Kitchen Warehouse

The reviewer stated that an incentive was offered for this review

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Ann

AnnAugusta

Great shopping experience

published

I loved my online shopping experience, so much to choose from, easy website all arrived carefully packed. I live in the country and would definitely shop again on line.

1 comment
Kitchen Warehouse
Customer Service T.Kitchen Warehouse
Rose

RosePerth, WA

  • 12 reviews

Great customer service is not dead!

published
1 comment
Kitchen Warehouse
Customer Service T.Kitchen Warehouse
Chris

ChrisPERTH

  • 9 reviews

Faulty products

published

Had to return an ice-crusher which I purchases on-line. Delivery time very good but within three weeks the ice-crusher was rusting from the screws. Took it back to Osborne Park for replacement which I received. The response I got was not very good. When I said the screws should be stainless steel. Was told depended on how "stainless" the steel was. Really! I work in the steel business and know if a product is to be in contact with water it has to be 316 grade at the least. After being given the replacement the woman just turned her back. Not very good people skills if you can't take the good with the bad. Won't go back to this store.

1 comment
Kitchen Warehouse
Customer Service T.Kitchen Warehouse

Anolon quick delivery

published

I love the Anolon brand ! I bought a sautese pan and frypan set which was amazing value at Kitchen Warehouse . Loved it so much I bought one for my son. Delivery was 2 days, fantastic!

1 comment
Kitchen Warehouse
Customer Service T.Kitchen Warehouse
Max

MaxPerth

  • 4 reviews

Stainless steel rusty in two weeks!

published

I bought a stainless steel dish rack two weeks ago.
Had to return it due to getting rusty in such a short time.Got a refund.
The salesperson said that all of their stainless steel products get rusty and need to be dried immediately.
First time I heard this ever!

1 comment
Kitchen Warehouse
Customer Service T.Kitchen Warehouse
JBQ

JBQUltimo

  • 2 reviews
  • 2 likes

Love my new Noritake Dinner Set

published

So happy with my Noritake Dinner Set and the discounted price meant that not only did I purchase two sets, but I also bought the pasta bowls to complete the set for a more informal dining experience. I also bought a cutlery set which was price matched so a win-win. Very happy to share this to all.

1 comment
Kitchen Warehouse
Customer Service T.Kitchen Warehouse
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Great choice and customer service.

published

I bought some new bake ware. The prices and choice were amazing!! Would recommend to my friends as a one stop shop for all your kitchen needs!

1 comment
Kitchen Warehouse
Customer Service T.Kitchen Warehouse

Easy on-line service

published

Being on the email list means I get sent great offers from time to time. The whole process of ordering and then collecting from a store for no charge, I really like

1 comment
Kitchen Warehouse
Customer Service T.Kitchen Warehouse

Staff attitude and customer service

published

Aug 1: Rude, petty and unnecessary comments by staff to each other about customers (in front of other customers) at the sales desk. It must be a nightmare to work with such narky and unhappy people. Won't be back.

1 comment
Kitchen Warehouse
Customer Service T.Kitchen Warehouse

Top Product, easy to use, easy to clean and does the job for me. Thank you

published

I purchased on line and picked up in store. First time I have used this method and will certainly shop this way again. Excellent service all round.

1 comment
Kitchen Warehouse
Customer Service T.Kitchen Warehouse
craig

craigPerth western australia

  • 2 reviews
  • 1 like

Knife set and sharpener

published

I am very happy with the knife set and the electric sharpener I purchased and am sure they will live up to my expectations I am happy with the price I paid for them worthwhile investment.

2 comments
Kitchen Warehouse
Customer Service T.Kitchen Warehouse
craig
craig

Thank you for the response

Mary S

Mary S

  • 2 reviews

Now we're baking!

published

The price was right, the service impressive (good communications), and I received the goods much quicker than expected (delivered from Perth to Canberra).

1 comment
Kitchen Warehouse
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Lindsey

LindseyPerth

Great online system, rude and unhelpful store manager

published
1 comment
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Elle B

Elle B

  • 2 reviews

Icy pole moulds were hit with the kids!

published

Very happy with the various icy pole moulds I purchased. Pure mango icy poles were a great hit with the kids.

1 comment
Kitchen Warehouse
Customer Service T.Kitchen Warehouse

Great online and instore shopping experience.

published

I ordered my products online as I was working away. They arrived promptly within a few days. Unfortunately I needed to return one of the products, as I had ordered it as a gift, only to find out the intended recipient already had one! I took the product to my nearest store, and was offered either a total refund or a credit, without any issues at all. A great experience all round!

1 comment
Kitchen Warehouse
Customer Service T.Kitchen Warehouse
Dinah

DinahPerth

  • 11 reviews
  • 9 likes

Customer Service - Oozing incompetence

published

Really gave me the run around and when they finally produced the goods there wasn't a complete set. I had to return them of course to get either my money back or a discount. I expected a reasonable deduction as I had bought a replacement elsewhere cheaper but thought I should do the right thing so went out of my way to pick it up. Instead of giving me even the cost of the missing replacement they offered me a couple of dollars as compensation! Which tell me the company is not interested in customer satisfaction. Just in ripping the customer off once they get your money.

1 comment
Kitchen Warehouse
Customer Service T.Kitchen Warehouse

fantastic service

published

service and knowledge from the staff at Kitchen Warehouse have never disappointed me. and the one line shopping is easy and efficient. Thanks to all

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