As of June 1, 2016, the Kitchenware Direct brand has been merged into the Kitchen Warehouse brand. Reviews posted here before this date may reflect the Kitchenware Direct brand.
DaleSouth East Queensland, QLD
- 2 reviews
Wonderful staff
Rebecca from North Lakes served me when I rang and went out of her way to deliver the product to me. I was very impressed.
1 comment
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Excellent online shopping delivery service
Kudos to the folks at Warehouse Online who sent our purchase so quickly and well packed just prior to Christmas.
Yes, we had our doubts that it would arrive in time for the big day and we were thrilled to see it delivered to our country address on a Sunday morning, just 3.5 days from purchase date. Placed safely under shelter at our back door, well packed in impact reducing air-cushioning.
Good job Kitchen Warehouse.
1 comment
Customer Service T.Kitchen Warehouse
Hi, Kent!
We appreciate you taking the time to share this great review. Your positive feedback on our products and service is much appreciated!... Read more
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rosenaPerth, Western Australia
- 4 reviews
Perfect coffee
I have four Inox stovetop coffee percolators and am very happy with them. I use them both everyday and love the great flavours that is brewed. It’s so quick and easy to use. I also have two, one small and one large one in our caravan so we always have freshly brewed coffee wherever we travel to .
1 comment
Customer Service T.Kitchen Warehouse
Hi, Rosena!
We are very happy to hear you are so pleased with the coffee percolators you have purchased. We always love hearing the opinions of our valued customers. We hope to have you shop with us again soon!... Read more
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KyliePilbara, WA
- 2 reviews
Love our charcoal grill!
We purchased the Heston cube and have used it twice so far... and we love it! The meat is so tender and the service from kitchen warehouse was impeccable
1 comment
Customer Service T.Kitchen Warehouse
Hi, Kylie!
We appreciate you taking the time to share this great review. Your positive feedback on our products is much appreciated!... Read more
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Chris LAU
Needed a new Meat Thermometer
I wanted a new Meat Thermometer that would alert me when the meat was ready and this product looked good and has performed well for perfectly cooked meat of the BBQ or oven. Kitchen Warehouse price matched this product and in store pickup had it in my hand sooner.
1 comment
Customer Service T.Kitchen Warehouse
Hi Chris L,
We appreciate you taking the time to share this great review. Your positive feedback is much appreciated. ... Read more
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Carmen RicherNewman
Great products
I love shopping on line with kitchen warehouse they have what i want and shipping is super fast weldone team Kitchen Warehouse
January 23rd 2022 Update: Salad spinner
This is the second salad spinner bought the 2nd one to put in our camping kit it drys salad very fast the service I received was great with good communication on shipping and arrival of my order well done Kitchen Warehouse
1 comment
Customer Service T.Kitchen Warehouse
Hi Carmen,
We are very happy to hear you are so pleased with our services. We always love hearing the opinions of our valued customers, and we would like to thank you again for taking the time to provide us with your feedback!... Read more
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RosePerth, WA
- 12 reviews
- WA, Osborne Park
- Verified customer
Great customer service is not dead!
I recently purchased a pizza maker from Osborne Park Kitchen Warehouse. It wasn't the one I went into buy but the one I wanted was an online product only, and whilst the lady did offer to order it in for me, I decided to buy the instore product as I thought it was just an upmarket version of the same brand I wanted (they looked exactly the same). The assistant encouraged me to phone back and let her know if it was as good as my previous pizza maker (which I had raved about) as she was considering buying one herself. Two weeks later I phoned...Read more
back to let her know how disappointed I was. It was not a patch on the one I wanted and my pizza's burnt and stuck to the stone no matter what I tried, I think the heating element was faulty. I actually was not asking to return it as I don't usually return things, but just wanted her to know not to buy this model as it was terrible. The lady who answered the phone was wonderful. I explained the reason for my call and she was so sorry about me being disappointed with the product, she immediately ordered the pizza maker I originally wanted online and said to bring this one back and she would do a refund on it. When I went into the shop the next day, the ladies were so lovely and efficient, and the new pizza maker had already arrived in that morning's deliveries. I am one very happy customer, and will go out of my way to visit this shop in future. This was a fabulous shopping experience!1 comment
Customer Service T.Kitchen Warehouse
Hi Rose,
Thank you for taking the time for sharing this great review. We're glad to hear of your in store shopping experience and we hope you are enjoying making pizza with your new pizza maker.... Read more
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Hoping it will be great
Very difficult to give a product review when I purchased a ticket to a future event. I feel I’d be able to give a more accurate review once I’ve attended?
1 comment
Customer Service T.Kitchen Warehouse
Hi Catherine,
Thank you for your feedback, we would be very happy to receive your updated review once you have attended the event.... Read more
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JessGold Coast
- 6 reviews
- 2 likes
QLD Store experience A+++
Went into the new Bundall store after searching a product online and coming across your website. Excellent layout and staff service was awesome very happy and ended up with what we wanted. Highly recommend
1 comment
Customer Service T.Kitchen Warehouse
Hi Jess,
Thank you for taking the time for sharing this great review. We do pride ourselves on great customer service and quality products. We look forward to assisting you with your future kitchenware needs.... Read more
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- WA, Cannington
- Verified customer
scan pan twin pack
ordered online and was ready to be collected from selected store the next day and item was checked and still in original box and as advertised. Great special
1 comment
Customer Service T.Kitchen Warehouse
Hi joy.robinson.186,
Thank you for sharing this review with us. We hope to have you shop with us again soon. ... Read more
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Awesome service & products
As I do a lot of shopping online I look for good communication, products and delivery; Kitchen Warehouse does it all fantastic.
1 comment
Customer Service T.Kitchen Warehouse
Hi Mary,
Thank you for taking the time for sharing this great review. We do pride ourselves on great customer service and quality products. We look forward to assisting you with your future kitchenware needs. ... Read more
Kind Regards, Kitchen WarehouseSimilar opinion? Write a review on ieatwords.com.au!
Just a great company to deal with.
Have made lots of purchases from KW, both online and in-store. Staff are friendly and know their products, and never had a problem with delivery.
Well done team, I look forward to buying some more great products at very good prices.
Norm
1 comment
Customer Service T.Kitchen Warehouse
Hi Norm,
Thank you for taking the time to write this review. We do pride ourselves on great customer service and quality products. We look forward to your continued business with us and appreciate your customer loyalty. ... Read more
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ChrisPERTH
- 9 reviews
Faulty products
Had to return an ice-crusher which I purchases on-line. Delivery time very good but within three weeks the ice-crusher was rusting from the screws. Took it back to Osborne Park for replacement which I received. The response I got was not very good. When I said the screws should be stainless steel. Was told depended on how "stainless" the steel was. Really! I work in the steel business and know if a product is to be in contact with water it has to be 316 grade at the least. After being given the replacement the woman just turned her back. Not very good people skills if you can't take the good with the bad. Won't go back to this store.
1 comment
Customer Service T.Kitchen Warehouse
Hi Chris,
Thank you for taking the time to provide us with your feedback. We're sorry to hear that you did not have a good experience in store.... Read more
Your feedback has been forwarded on to our Retail Manager who will follow up with the store directly. If you would like to provide us with more information regarding your experience you are welcome to respond here. Thank you again for taking the time to contact us, we welcome all feedback so we can continue to improve our services. Our apologies for your experience and any inconvenience caused. Kind Regards, Kitchen WarehouseSimilar opinion? Write a review on ieatwords.com.au!
JDonHampton,Vic
- 3 reviews
A terrific shopping experience.
Today a friend and I shopped at the Moorabbin (Vic) Kitchen Warehouse for the first time. Two things stood out: the comprehensive range of products and excellent customer service. We intended to have a quick look at a grill pan but ended up browsing (and buying) for 1.5 hours!
We were fortunate to be looked after by Whitney, whose pleasant manner and in-depth knowledge of many products enhanced our shopping experience a great deal. If there were more customer service assistants like Whitney, online shopping would not be winning the retail battle.
1 comment
Customer Service T.Kitchen Warehouse
Hi JDon,
Thank you for taking the time for sharing this great review. We do pride ourselves on great customer service and quality products. We look forward to assisting you with your future kitchenware needs. ... Read more
Kind Regards, Kitchen WarehouseSimilar opinion? Write a review on ieatwords.com.au!
WarrenSydney, NSW
- 6 reviews
Great customer service
Bought a set of 6 martini glasses, one was broken, emailed customer service and they sent me out a replacement glass super quick, very happy, great service would recommend!
1 comment
Customer Service T.Kitchen Warehouse
Hi Warren,
We're sorry to hear your original item was received damaged, but would like to thank you for taking the time to leave feedback on how quickly this was resolved for you. Please let us know if we can be of further assistance.... Read more
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- WA, Osborne Park
- Verified customer
Anolon quick delivery
I love the Anolon brand ! I bought a sautese pan and frypan set which was amazing value at Kitchen Warehouse . Loved it so much I bought one for my son. Delivery was 2 days, fantastic!
1 comment
Customer Service T.Kitchen Warehouse
Hi Shelley,
Thank you for your review, we are very glad to hear that you love your new cookware. Thank you again for taking the time to leave a review. ... Read more
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Excellent service
Easy to order items are tracked so you know when they are arriving plus great products and a the price was unbeatable
1 comment
Customer Service T.Kitchen Warehouse
Hi Nina,
We appreciate you taking the time to share this great review. Your positive feedback on our products is much appreciated!... Read more
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Not Click and collect
Put an order in this morning at 8.30 am at the store close to work online making sure all was in stock, spent $240, about 1pm one of my work colleagues was going down to the post office so i asked if on her way back she would collect my order, i called the store and they said it was not in yet and i explained that i made sure that the goods i wanted to purchase were in store, they proceeded to tell me that regardless if the goods are in store we have to wait for the order to come in. My colleague decided to go there anyway with the receipt and ...Read more
they decided to give her the goods. I checked my order and found that i had ordered 2 x thermos Insulated bottles that were for cold drinks. When i finish work at i thought i would take them back and change them for the hot thermos flask and the lady said, oh we did you a favour you will have to wait until your goods come in to change them. So now i have to wait until they call me when the goods come in and go back AGAIN. NOT CLICK AND COLLECT AT ALL IS IT.1 comment
Customer Service T.Kitchen Warehouse
Hi Lee,
Thank you for taking the time to provide us with your feedback. We're sorry to hear that you did not have a good experience in store or with our Click and Collect system.... Read more
As Click and Collect orders are dispatched from our Despatch Warehouses in Perth and Sydney, they can take 1-2 business days to arrive into the store as outlined in the Click and Collect terms and conditions on our website. If you would like to let us know which store you encountered your experience at, please let us know so that our Regional Manager can follow up further. Thank you again for taking the time to contact us, we welcome all feedback so we can continue to improve our services. Kind regards Kitchen WarehouseSimilar opinion? Write a review on ieatwords.com.au!
Pastry workshop
Great class. Great teacher. Great tasting pies!! Thoroughly enjoyed it and very informative. Made pastry making look easy and I can’t wait to try at home
1 comment
Customer Service T.Kitchen Warehouse
Hi Jan G,
Thank you for your feedback regarding the demonstration you attended, we're glad you enjoyed yourself! We love hearing from our customers, we will also forward your feedback on to our Even... Read more
t Manager and the Instructor so they can read your great review too!Similar opinion? Write a review on ieatwords.com.au!
Fantstic Service - My primary focus when shopping!
I have shopped recently online and instore and have received excellent customer service in both areas.
I was particularly impressed with the handling of an online error, follow up call, email and a refund to my card.
Well done! Outstanding!
1 comment
Customer Service T.Kitchen Warehouse
Hi Mary Jane Wilson,
Thank you for taking the time for sharing this great review. We do pride ourselves on great customer service and quality products. We look forward to assisting you with your future kitchenware needs. ... Read more
Kind Regards, Kitchen WarehouseSimilar opinion? Write a review on ieatwords.com.au!
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Customer Service T.Kitchen Warehouse
Hi, Dale!
Thank you for sharing this review with us. We hope to have you shop with us again soon!!... Read more
Kind regards Kitchen Warehouse