Kresta WA, Subiaco
- kresta.com.au
- ✓ Verified company
16 reviews · Statistics
Reviews
Kresta are amazing but Alice is the best!
WA, SubiacoAlice was our representative and she really makes the job her own and makes sure no matter what. You will have the best experience possible. The blinds are extremely premium and literally a fraction of the cost of other companies. Alice would reply immediately and any slight issue was always sorted so promptly. I highly recommend the blinds just on their quality but I would also shop with Kresta just to deal with Alice. Amazing experience thanks again!!!
... Read more
The Installer
WA, SubiacoJust a quick review on the Kresta installer David.
David installed our gorgeous shutters in Balcatta. I was so appreciative of this man, I felt comfortable leaving him in my home. He also did a wonderful job and cleaned everything up after himself. Thank you David
... Read more
I would never recommend this company to anyone.
WA, SubiacoI wish I had read these reviews earlier; however, after my experience with them I was not surprised to see so many negative responses.
I contacted Kresta in regards to a measure and quote. I must admit their initial response to this request was swift and very pleasant. I immediately booked in my quote. Then, my appointment was cancelled by Kresta a week before the date. I was very accomodating and booked another date; however, had to wait another couple of weeks to get in and arrange time of work to accomodate the appointment time. The day of a
I have just rung and left a msg on your phone
Thank you for your phone call; however I am not willing to make another appointment. As I had mentioned to the lady on the phone who was referring this issue I had booked my original appointment weeks
... Read more in advance to avoid having to wait for blinds to be fitted according to my needed timetable. I feel I have already been patient enough and have already wasted enough of my time and can not afford to take more time off work to only be disappointed again. Unfortunately between the events that took place and then the delayed response to my complaint, until I posted a review, has forced me to loose all faith in the service your company could possibly now offer. Kind regards Rebecca
Worst customer sales service I have ever experienced & beware of the so called warranty
WA, SubiacoStaff at Subiaco clearly do not work on commission, they are disinterested & rude.
I was looking for UV blinds; reluctantly one of the staff got off her chair and managed to show me everything except what I required, despite my description, as I was leaving the store, I saw they have exactly what I was looking for in their own windows. I pointed this out & told her that was what I need. She did manage to make an appointment for a salesman to visit me, but it was a huge effort.
Thankfully the salesman was very professional & knowledgable and a
... Read more refreshing change from the sales team. The installation team were also very professional, quick & took all the packaging with them. The blinds are amazing and do the job perfectly. Very happy with the blinds, the salesman & the installers, and that is where it ends. One of my chains broke, the one to the main door which we go in and out all day. I went back to the Subiaco store to report this, as the blinds were still under warranty. The same charming staff then proceeded to tell me to go home and email them. I did this & never received a reply. After many phone calls to Kresta, not just Subiaco, but at times someone in the East, no one ever returned my calls. Totally frustrated with this, finally managed to speak to someone who proceeded to send me a bill for $82.50, for a call out. Turns out the warranty you get after you have had paid for and had the blinds installed, states you must return the blinds to the warehouse for repair, otherwise pay for a callout, now how many people have the capacity to do that? $82.50 for a call out for a $5 chain. So I say buyer beware. In the end I had a chain sent to me which still sits here waiting for a neighbour or someone to replace it for me.Dear Kerry, sorry for hearing about the inconvenience experienced, Could you please kindly provide your order number, such as SNxxxxxx or LNxxxxxxx, we will help to look into your order urgently and g
... Read moreet back to you at earliest convenience. Kind regards, KrestaThe problem I have experienced all along is the terrible co-operation from the staff at Subiaco. I did not receive an invoice. I received warranty & care instructions but the invoice was not attached.
... Read more After a disagreement from Subiaco they managed to find my order & I requested they send a copy of the invoice to me for my records, but of course, they didn't do that. I did attach the information that I had to this review (for your records) which was my old email address and the dates etc. This is all I have.HI we have passed your details to the related staff and they will get back to you in 48 hr,please feel free to contact us if you still have any problem!Kind regatds,Kresta.
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Serving customers is obviously not in your job description
WA, SubiacoI walked up to the counter at Kresta Subiaco where two staff members were seated. Neither of them bothered to acknowledge i was there. When one lady eventually looked at me with a scowl she told the other lady sitting next to her to help me. She begrudgingly took out her earphones and I tried to ask a few questions. She was rude, dismissive, condescending and clearly didn’t want my business. Neither of them could even be bothered to stand up to show me samples or ideas. I felt like an absolute burden. Some of the worst customer service I’ve bee
... Read moren exposed to. I will not be going back. On top of that she told me that I would be waiting at least 10 weeks + for my product. Other companies are around a four week wait. Again- do you really want the business?Dear Kiki, sorry for hearing about the inconvenience experienced, Could you please kindly provide your order number, such as SNxxxxxx or LNxxxxxxx, we will help to look into your order urgently and ge
... Read moret back to you at earliest convenience. Kind regards, Kresta
Kresta should come with a warning: The Worst
WA, SubiacoPay 50% to order; product arrives (slowly) and full payment is required to install. Curtain is completely wrong & can't be installed. 3 months later still no curtains, no service calls, no apology...waiting, waiting.
Wish I have read reviews before using Kresta
Order # JP022340
HI we have passed your details to the related staff and they will get back to you in 48 hr,please feel free to contact us if you still have any problem!Kind regatds,Kresta.
You’ve lost another customer Kresta
WA, SubiacoThis is my first and definitely my last ever purchase from Kresta. I wish I had thought to read reviews before proceeding as I would have stayed far away. I ordered a bedroom blind in July 2021, with a lead time of 5-7 weeks. It’s now been 9 weeks and after numerous phone calls trying to speak to a supervisor, I am finally told it will be another month (27th October) before it even arrives in the country, let alone can be installed. That will be a minimum of 14 weeks from measure and quote. Kicking myself for not doing my research, and just ass
... Read moreuming as it was a simple roller blind it would be Australian made. The blinds are manufactured in China. I have also been told I won’t be entitled to a refund as they take zero responsibility for the delay, even though they can’t fulfil their obligations. I am now left waiting another month at least for a blind stuck on a ship somewhere. Lesson learned- buy Australian made!!! Reading so many similar reviews shows that Kresta have been misleading customers on their lead times for a very long time. What a disgrace- they are clearly learning nothing from all of these unhappy customers or simply don’t care. Business won’t last much longer at this rate. I have initiated a chargeback with my bank so will see what comes of that.Dear Web001, sorry for hearing about the inconvenience experienced, Could you please kindly provide your order number, such as SNxxxxxx or LNxxxxxxx, we will help to look into your order urgently and
... Read moreget back to you at earliest convenience. Kind regards, KrestaLN 933321. Not holding my breath that anyone will contact me. If you are sincerely regretful about the “inconvenience” experienced, then you can immediately process a refund for my deposit and start t
... Read moreaking notice of your more than 500 1 star reviews! I have initiated a chargeback with my bank and next stop will be a complaint to consumer protection. Maybe if more customers did this you would take notice.HI we have passed your details to the related staff and they will get back to you ASAP,please feel free to contact us if you still have any problem!Kind regatds,Kresta.
How does this company survive
WA, SubiacoWhere do I start, firstly, I called and made an appointment for a measurement and quote (Mentone showroom). The guy didn't turn up. I called back and the lady put me on hold and called the sales guy, she came back and said he was finishing a job and will call me. He didn't call back. I rang the following week and made another appointment. AGAIN, the guy didn't turn up. I rang to make a complaint, left message, didn't hear back. I rang again and an appointment was made with someone from another showroom (Nunawading).
Finally someone arrived and
Dear Jim, sorry for hearing about the inconvenience experienced, Could you please kindly provide your order number, such as SNxxxxxx or LNxxxxxxx, we will help to look into your order urgently and get
... Read more back to you at earliest convenience. Kind regards, Kresta
The roller blinds keep coming off
WA, SubiacoHi,
we have Kresta roller blinds installed in our house to keep off the light. After install we realised that there is still some gap between either side for light to come in. the roller blinds also keep coming off the roller. not a good design.
... Read moreThe customer service for repair from Kresta is bad as well. Not easily accessible.
Dear Sam sorry for hearing about the inconvenience experienced, Could you please kindly provide your order number, such as SNxxxxxx or LNxxxxxxx, we will help to look into your order urgently and get
... Read moreback to you at earliest convenience. Kind regards, KrestaHi, I have already provided everything to your team. I did get a call from Tracy from Queensland and she left a voice mail. I have since tried to call her so many times but nothing back. I have also
... Read moretried to contact Subiaco stores - Emma but no one answers the call or returns the call.Find out how Kresta WA, Subiaco compares to other Blind & Shutter Shops
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Incompetent, unprofessional & lied to!
WA, SubiacoIf these are the traits you are looking for in an organisation, then your search is over and if I could give Kresta a -5 star rating I would.
I purchased a blind in early Oct 2020 and was told at the time that it would take 4-6 weeks to deliver and install. 13 weeks later I contacted Kresta regarding the significant delay - no explanation was given regarding the delay, no one took accountability or apologised.
But it gets much worse – the day of installation was a horrendous experience, with a non-English speaking installer who failed to co
... Read moremply with the very basic instructions that he confirmed he understood prior to starting. The installer caused thousands of dollars’ worth of damage and denied he had done so. Fortunately, I took before and after photos of the job while the installer was onsite, and I was able to prove he had deliberately lied about causing the damage. Kresta management suggested the damage was due to a miscommunication, I replied it wasn’t and asked them what kind of customer service experience do they think they are providing when they knowingly send out installers that don’t understand basic English? More importantly though - what kind of impact is this having on the mental health of their employees? No response to this last question to date.Dear Customer, sorry for hearing about the inconvenience experienced, Could you please kindly provide your order number, such as SNxxxxxx or LNxxxxxxx, we will help to look into your order urgently a
... Read morend get back to you at earliest convenience. Kind regards, KrestaOrder number: SN233872.
Original complaint lodged over phone and via email with Team Leader, Maria Matthews, Subiaco office on 14/01/21. Email complaint forwarded to Tracey Mullineaux, Customer Servi
Don't even think about using Kresta
WA, Subiaco7 months later I still haven't got what I paid for. First blinds didn't have a skirting board rebate and both sets had different shades of colour in bands. 1 month ago only one of two sets replaced.
Today the second set arrived too short. I want a refund
Dear Jennifer, sorry for hearing about the inconvenience experienced, Could you please kindly left your order number, such as SNxxxxxx or LNxxxxxxx, we will help to look into your order urgently and g
... Read moreet back to you at earliest convenience. Kind regards, Kresta.I note the same badly worded generic message you post for every poor review. Please look at the grammar and make the necessary changes: "Sorry for hearing about the inconvenience experienced. Could
... Read more you please kindly provide your order number etc." This will at least help you to look professional. I have requested a refund by email on JB014458 and am waiting for the response from Kresta.HI we have passed your details to the related staff and they will get back to you soon,please feel free to contact us if you still have any problem!Kind regatds,Kresta.
Excellent Service
WA, SubiacoToday I had the pleasure of meeting Ian from Kresta. Ian is very kind and patient guy knows his products, is professional, shows he enjoys his job and delivered great customer service. His recommendations were spot on, and the extra spare parts were really help me to change the fault parts in future, Ian also showed me the details of how to replace the blinds parts step by step, I was pleasure to have him guide me to make decisions. Would highly recommend you give Ian a call if you are looking for curtains and blinds. John
... Read moreAuthor stated being incentivised for this review
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Rubbish product and zero after sales service
WA, SubiacoTook months to get a venetian blind and curtains delivered and installed. Original salesperson never returned calls or texts. The curtains are ok but the blind is absolute rubbish - cheap strings that mean it never goes up and down evenly or smoothly. Have emailed and called asking for someone to come and fix - lots of promises but no follow-up. Also promised warranty info by email but that was also never received despite multiple requests. Stay away from Kresta - buy luxaflex or something else folks!!
... Read moreDear Tania, do allow us to extend our sincere apologies for the inconveniences you may have experienced. can you pls provide us with more details such as your order number which is SNxxxxxxx or LNxxxx
... Read morexx so we can investigate further and solve your issues as soon as possible. thank you and kind regards Kresta.154213
Hi Tania,we have passed your information to our related dept and they will get back to you soon!
Excellent customer service
WA, SubiacoI am very pleased with commercial rep Alice who is diligent and has great attention to detail.
She provided all information I needed for motorising my blinds, liaising with my architect and designer.
Great service
Installer - Ian was efficient and friendly
Excellent Service at All Stages.
WA, SubiacoWe looked at several options before closing Kresta. The team at Subiaco impressed us with their product knowledge and did not attempt to oversell. The enabled us to make suitable colour choices and the best type of shutters. They indicated that there would be a wait based on the stages required for custom made shutters: measurement, manufacture and delivery, and installation. We were assured that they would be installed before Christmas and were kept up to date with progress. The shutters were installed before Christmas and fitted perfectly
... Read more in our newly renovated en suite bathroom, and our kitchen. The installation contractor was careful and removed all of the packaging and left the work area clean. The shutters are both attractive and functional: keeping out the light and heat: as both windows are subject to hot afternoon sun. I cannot recommend Kresta highly enough: an excellent product at an attractive price, with good communication and service.Questions & Answers
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Details
 Kresta WA, Subiaco2.3(16) | Kresta QLD, Loganholme4.3(189) | Kresta QLD, Aspley4.4(137) | Kresta NSW, Belrose4.5(131) | |
|---|---|---|---|---|
| Category | Physical Shops and Blind & Shutter Shops | Physical Shops and Blind & Shutter Shops | Physical Shops and Blind & Shutter Shops | Physical Shops and Blind & Shutter Shops |
| Type of Blinds Offered | Awnings, Curtains, Roller, Roman, Shutters, Venetian and Vertical | Awnings, Curtains, Roller, Roman, Shutters, Venetian and Vertical | Awnings, Curtains, Roller, Roman, Shutters, Venetian and Vertical | Awnings, Curtains, Roller, Roman, Shutters, Venetian and Vertical |
| Custom Sizing | Yes | Yes | Yes | Yes |
Contact info for Kresta WA, Subiaco
| Mon | 9:00 am - 5:00 pm |
|---|---|
| Tue | 9:00 am - 5:00 pm |
| Wed | 9:00 am - 5:00 pm |
| Thu | 9:00 am - 5:00 pm |
| Fri | 9:00 am - 5:00 pm |
| Sat | 9:00 am - 5:00 pm |
| Sun | 10:00 am - 4:00 pm |
Extra Information
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I do apologize that I have not been in touch. Also that the Rep did not call you to say he wasn't coming, but on the day you were booked in the second time he was having issues with his iPad, and your
... Read more appointment for some reason did not show on his runsheet. I will call you in a few minutes to see if I can speak with you given that you are probably at work