23 questions from our users
James Basked
Steam is coming out or the area where the water fill unit is. Any ideas?
1 answer
Laurastar S.Laurastar
Hello James B. Please give our Customer Support Team directly on (03) 9894-1400 so that we can assist.
annmarie.griffinasked
Hello there . I bought a Laura star Magic S4 in 2007 and Although we had the odd problem, This Iron served us well and was an absolute pleasure to use. Unfortunately it took its last breath a few days ago. I am thinking of reinvesting but My main worry is this ...
I am living in Ireland, am I covered under the 2 year Guarantee ?? and my second question is....
In the past I had to ship my boiler over to the UK for repairs which was extremely expensive but to my knowledge there are no repair agents here in Ireland that deal with Laura Star. Does Laura star still have a repair Agent currently in the UK that will carry out repairs ?
Look for to your reply
Ooh one more question is there two models ...An S4 and an S4a ??
3 answers
Laurastar S.Laurastar
Hi annmarie.griffin
Thanks so much for your enquiry. Unfortunately you have come through to Australia. So what I can suggest is that you email your queries through to [email protected] as they will be more than happy to help out and point you in the right direction.
Enjoy your day :)
Thanks for your help
Laurastar S.Laurastar
You are very welcome!
AGuildasked
Do you do on site service or do i have to send my system to you?
1 answer
Laurastar S.Laurastar
sorry no onsite as we have specialised equipment that is set up in our workshop, please call customer support on 1800 999 910 for assistance
Celiaasked
Is distilled water ok to use in the S4a?
1 answer
Laurastar S.Laurastar
no, too pure, use ordinary tap water with our filter installed, call us for more help 1800 999 910
Sujataasked
When using, water collects in the base of ironing board and I would like to know if it’s possible to drain out. Currently I have to remove cover, tip the board up and drain water into a bowl. Not ideal.
1 answer
Laurastar S.Laurastar
please call customer service on 03 9894 1400
Van T.asked
I've had a Laurastar Magic S4 for 14 years - purchased in London, UK. Recently, the water tank and integrated anti scale filter broke. I would like to replace these parts but can't easily find out how to purchase them and have them sent to me in Bangkok, Thailand where I live now. Can you please help with this?
1 answer
Laurastar S.Laurastar
sorry we cant send international, check with Laurastar head office [email protected]
Dorthiannasked
I have the Magic S4 and have had it for many years. Recently the iron has started getting so hot that it is hard to hold. Can just the iron be replaced?
1 answer
Laurastar S.Laurastar
please call consumer service on 1800 999 910
Jenik1914asked
On initial startup it fills with water comes up to heat and steam is generated, after about 5 minutes the red light flashes and the steam stops, however there is still water in the top tank, have tried flushing the main tank numerous times but problem persists. Any ideas?
1 answer
Laurastar S.Laurastar
Hi Jenik1914, please call our Customer Support Manager, Annie on 03 9894 1400 to discuss your enquiry.
Johnasked
When I turn the iron on the steam is on constantly. I can't turn it off with the button.
Please help, We can't live without it.
Regards
John
1 answer
Laurastar S.Laurastar
hi there please call 1800 999 910 for help
Dene Basked
My wife's S4 is blowing steam & hissing out of the top of the water resevoir. I have flushed it it but does not make any difference. Dene B
2 answers
I have not seen this problem. It certainly doesn't seem right. I suggest you contact LS for advice.
Laurastar S.Laurastar
Sounds like it needs an O ring call customer service on 1800 999 910
Borgeasked
Dear sir. Our LauraStar S4 has now a loud noise when connecting to wall contact,(before even pressing on bottom) and when heated up steam blows out off the iron. I am living in a remote area. Is it the solenoid of pressosta Please advise.
Best regards
Borge
3 answers
Hello Borge, very difficult to diagnose any faults until we see the appliance. Contact our customer service on 1800 999 910, we use Australia post reply paid for regional customers.
Laurastar S.Laurastar
Please call us on 1800 999 910 during business hrs for assistance
Did you get a "diagnose"? As I have exactly the same problem. Best regards, Elisabeth (Norway)
Timasked
My Iron is dripping . How I can get this fixed? It is two years old now
2 answers
Contact your local Laura star repair agent. They will be able to repair it and let you know if it is covered under warranty.
Laurastar S.Laurastar
Hi Tim,
We are here to help, please contact our head office on 03 9894 1400 to discuss this matter further.
We look forward to speaking with you
Rockasked
Laura Star S4
Loud noise when heating up and powerful wet steam when starting to iron.
Please advise.
1 answer
Laurastar S.Laurastar
Hello Rock, please flush the boiler system completely and start again, sounds like the boiler has overfilled.
If still playing up please call customer service on 1800 999 910
Michelle Kilicasked
My Laura star s7A is light flashing saying there is no water and yet the water is full. Any ideas?
2 answers
Hello Michelle there could be a number of reasons please call customer service on 1800 999 910 so they can go thru a checklist with you
regards Anne ([email protected])
Laurastar S.Laurastar
Please call us on 1800 999 910 for assistance
berniekolayasked
My Laurastar GO keep turning f after about 15 minutes and yet the water thank is still full. Bought this model in May 2017. I use it 2 to 3 weekly. Any ideas?
2 answers
Hello Berniekolay, please call customer service on 1800 999 910 for assistance
Laurastar S.Laurastar
Please call us on 1800 999 910 for help
regards Dino
Fadia AlKaissiasked
My Laurastar PULSE is only a week old and already it's not emitting steam! The steam indicator won't light up either. I did all the trouble shooting steps with no luck. I cleaned it, rinsed the boiler ...etc with no luck. Has anyone faced the same problem?
3 answers
I had a similar problem, time to take in for a service, not sure how old yours is but it may need some repairs.
L was lucky to upgrade at what was an ok cost rather than major repair. All going well at the moment, but l change water twice a month
Thank you for your answer...mine was a week old! So the company offered to exchange it... waiting for my new piece now!
Laurastar S.Laurastar
Hi there please call our customer service on 1800 999 910 from anywhere in Australia during business hrs and you will be directed to your nearest office
Regards Dino MD
Sugarboiasked
Hi I had just bought the s4 laurastar 3 days ago and it keeps on leaking constantly from different areas of the steaming party the machine! What is the problem and what do I do?
1 answer
Laurastar S.Laurastar
Hello Sugarboi, its very hard to help you without asking various questions. Our customer service is available to help 1800 999 910 during business hrs
Please call us for assistance.
Karen Wiseasked
My Laura star s4 has just tripped my fuse box. I had just changed crystals and moments before the power went the iron hissed a little differently to normal and a small amount of brown water was usable on shirt I was ironing - any ideas ??
3 answers
Sorry, can't help in this one, I would look at the LS web site as they have a few useful tips as lve not come across this issue
Laurastar S.Laurastar
Hello Karen, unfortunately we cannot diagnose this fault by email, it should be taken to your closest service centre for assessment. Please call 1800 999 910 for further assistance. regards Dino
We had this issue a lot & found that by cleaning the steam holes on the iron it solved the problem. I eventually used a small drill bit and made the holes a little bit bigger. Since then no problem with tripping the circuit breaker.
Hennyasked
I have an s4 ironing board type which we hadn't used for six months and when we switched it on, it loaded with water which heated ok with the steam light coming on but when you press the button for steam there is none. The switch on the iron switches the fan on ok but still no steam, any ideas
2 answers
Ok funny you should mention this, I have the same problem, I've changed the water several times in case there was anything there but all good. I did ring and speak to a LS maintenance person and he indicated it could be a sticking solenoid but until they look they don't know. So l am overseas and have to take back to oz to get repaired as can't really get any service in China for these. Yes a pain but that's all l can add, so off too L S in Melb. to get burnt with a service I guess, Sorry I don't have a fix for you
Laurastar S.Laurastar
Hello Henny thanks for the question
The fault described could be caused by numerous items, it can't be diagnosed by correspondence. We will need to take a look, please contact customer service on 1800 999 910 for help
Hello Jackbilly in response to your comments Laurastar do have an agent in China see their website for contact details Laurastar.com click on world image and look for China
Thanks Dino
lyn seeleyasked
my laura star is hissing all the time and the green light does not come on but the steam is there at the moment. I left the iron on while I found the model went back to the iron the green light was on. Ironed the shirt and the green light went of. Do I need to put the machine in for maintenance to get it back up to speed
1 answer
Laurastar S.Laurastar
Hi Lyn it sounds like its leaking from the O ring that is found on the top pressure cap. Please call us on 1800 999 910 for assistance, we can send out free O rings if required. regards Dino
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