The electrician discovered that the wall controller was faulty after the fan was installed. In order to save the cost of recalling the electrician I had him replace the faulty part at my cost. Lighting Illusions refunded me a small amount for the part which was obviously far less than the part plus installation.
I have since contacted consumer affairs and the supplier does have a responsibility to rectify the installation, and despite the attempts to duck shove onto the manufacturer, I was assured that, under consumer law, it is the responsibility of the supplier to deal with such issues.

I was concerned when my parcel hadn't arrived. I phoned and the wonderful woman on the other end was so helpful and true to her word and my problem solved instantly. Thankyou

The team at Lighting Illusions provided amazing service well after the fact. Unbelievably helpful with a warranty query well after I have initially made my purchase and were able to provide all the details I needed. Absolutely could not fault them. Will certainly be shopping with them again.

Always get excellent service from you. Very happy with interaction and questions answered promptly. Always receive fast delivery and any problems with goods have been easily resolved and quickly replaced

Very happy with this online provider of lights etc. went out of their way to advise and answer my questions. Good quality products and reasonable prices. Will shop here again.

With the world buying on-line - i would of normally done the same -however Nick and the team at NorthLakes Lighting Illusion Store great customer service is second to none. Nick worked with us to help guide through the different products. The exceptional level of support we received. As a couple of electicial engineers (we understand if someone is telling us lies) and we found Nick awesome. We were very happy with the products and price. Nick keep up the great work and I am sure you will be manager of Lighting Illusions in the near future.

I purchased a ceiling fan from them online however upon ordering, we learned that we actually could not use it. The customer service from Lighting Illusions during the returns process was fantastic. Whilst I can't comment on the quality of the product - I would be more than happy to deal with them again due to their now uncommon customer service levels :)

The customer service was 2nd to none. Made the purchase easy and effortless. The recommended product is both functional and stylish. I couldn't be halpier with the results. Highly recommended

I have visited numerous lighting stores in Brisbane, the Gold Coast and the Sunshine Coast looking for light fittings for my new house. No-one had the range of fittings on display as Lighting Illusions at MacGregor, and it is important to be able to see the size of light fittings before deciding to buy them. I have always had helpful staff to deal with, especially Leanne, who goes out of her way to try to provide you with exactly what you want. It has been refreshing that the store have been prepared to change some of my fittings and bulbs when I have changed my mind. Light fittings can be very expensive and the staff at the MacGregor store have ensured that I have been happy with the fittings purchased.

I am slowly renovating the lighting throughout my home and have found the advise and customer service I have received from MJ at The Valley store in Brisbane has been outstanding. Her patience with me continuedly changing my mind has been really appreciated. Highly recommend this store and MJ in particular.

Leanne your are an absolute asset to Lighting Illusions. Incredible customer service and knowledge. Will definitely come back for my next two builds.. No hesitation to refer you to friends..

I have been ordering from Lighting Illusions for many years, always found them easy to get along with & their products are good quality & very competitive prices. As an Electrical contractor I also recommend them to customers who want to purchase their own fans direct. Very happy with their service

Ashleigh was prompt and helpful in dealing with my enquire regarding non delivery of my lighting order. Well done Ashleigh! You found the information I needed and promised to provide further delivery information as it becomes available.

We went to the Macgregor store today and got the best service from Sunil. He was extremely knowledgeable, efficient and friendly and we got everything we needed. Would not hesitate to recommend your store.

Seriously, I have a hospitality background and I know great customer service. Tom from the online department was awesome for the following reasons: I had to return an item which was purchased 6 months ago. Tom sent a return to sender label (no cost to me)via email the same day I made initial contact. My replacement item arrived via express mail within a few days. I was updated daily on the status of my order. Great communication and the ease of dealing with a returned item made for an excellent customer experience. Tom maybe you should be a mentor/trainer your fellow work mates! Great job and thank you again! I will be back!

Dont purchase anything from this business. Even if you return the item still packed they charge you for the transport on the return & also the transport on the initial sale. Disgrace & poor customer service

Our new bathroom fan/heater/light needed a replacement part. After a call to customer service a new part arrived safely and in a timely manner - well packaged so that it would not break. Emails kept us up to date with progress of our initial order and of the replacement part. Will use Lighting Illusions again.

Purchased two lights from them and due to the reno's didnt open the packaging for 6 months, when the time came to install they looked great but there was a small breakage with with one shade. Left a message and Tom got straight back to me. He sourced the replacement and it arrived perfectly packaged, Extremely happy with their service. Will buy again.

Alister from Lighting Illusions Macgregor was very helpful and knowledgeable, able to provide me with exactly what I needed. 5 star service, all in all a very positive shopping experience!