Lighting Illusions (page 3 of 7)

Pre ordered product with an estimated delivery date. Product arrived as predicted, there was a small problem that was promptly rectified with no fuss. Good communication. Great business to deal with.

The service was great and I was quick to get a response to help fix my drama. It’s much appreciated

North Lakes store has an extensive range of ceiling fans with most on display. Our assistant, Maddi, was so good and took the time to answer all our questions, seek help if she did not know something and even gave us the remotes to the fans for us to test them out. She also gave us time to talk things over in private. Maddi was extremely helpful, friendly and knowledgeable. Would recommend this store if you are looking for a ceiling fan.

Ordered yesterday, picked up this morning, installed and now I relax under working fan. Brilliant product, no fuss purchase, friendly stuff. What else I can ask for. I 100% recommended your business in the future. Thanks

Well done. Ashleigh was great in keeping us updated on our order delivery. Was very quick on answering our emails sent through re order. Will use Lightening Illusions again.

The sales team at Lighting Illusions were outstanding in their communications. I placed an order during the busy Black Friday deal period. I was kept up to date on delivery times and even when there was a stock issue, the team were quick to let me know what had happened and what to expect.

The delivery was quick considering the time if year and the product was well packed. The lighting fixtures were exactly as described and pictured on their website, great quality, easy to install and they look fantastic.

A great experience.

The best service we have had for ages. Price was good & the delivery time was fantastic. Have no hesitation in recommending to any body.

You guys have been so helpful, you have fantastic customer service. We love these fans and I’ve just ordered another 3 this week to finish off the house. Thank you!

Quiet fans and easy installation. Purchased five new Airborne Storm DC Ceiling STORM-52-WH and LI organised and professionally installed them. Great experience and communication made this a great choice.

I had six 30 year old ceiling fans replaced plus one new one installed, all seven fans have five blades and really move the air. Can’t thank Lighting Illusions enough for their recommendations and installation by their electrician. Terrific service and products.

I received the wrong colour outdoor light which was not entirely their fault as one side of the box said it contained a green light & the other side said it contained a black light. It was rectified immediately at no cost to me. Very efficient.

Ordered product online. Contacted shortly afterwards by Rachel who advised delay in supply date.
Offered alternative product, keep order and wait or full refund.
Chose refund, received quickly, no issues.
Timeliness and clear communication. Couldn't fault.

Good range of products, but you can wait weeks for fans to actually arrive at the store from the warehouse once you have paid for them

Thanks MADDI for your excellent customer service when I purchased my Barbotta Floor Lamp in Black and Gold yesterday.
Your outstanding customer service, attention to detail and product knowledge has not gone unnoticed. You could not do enough for me, even right down to the exact light bulb.
Well, I put the lamp on last night and thanks to you it's just 'PERFECT'!
WE WILL BE BACK TO LIGHTING ILLUSIONS AT NORTH LAKES! \o/ (Roxanne and Norm)

I ordered 3 ceiling fans online but realised I had ordered the incorrect model. I called the service desk and spoke to Ashleigh who very kindly recommended an alternative model, spoke to the warehouse to correct my order and all was solved. Luckily the order had not shipped. Ashleigh was very helpful, polite and knowledgeable. Thank you so much.

I received first class service from Joanne. I had problems with a Floor Light. All steps needed to be taken in returning the product were well explained and the quick follow-up was greatly appreciated.

Good customer service and delivery to interstate was quick. Unfortunately one product was faulty. The return and replacement was to say at least, absolutely a stress free exercise. One phone call, an emailed return postage sticker and off to the post office. All done in a couple of hours. Replacement was perfect and delivery pretty quick. Good company to deal with.

Very pleased with the lights so slim and neat very impressive with their appearance looking forward to getting them out up they are very modern and will enhance our new bathrooms

We needed a replacement fan for our alfresco area and this fan is great. Received in quick time. The price was Very reasonable. Was easily installed by our electrician. Good all round service

I ordered a light fitting that I was hoping to receive in time for a function and mentioned this to Rachael. She expedited the process and I received it within days. The light fitting is beautiful and it was a lovely surprise to receive it so quickly. I would not hesitate to purchase from Lighting Illusions again and I am very impressed with Rachael's excellent customer service and the quality of the product.

After buying and having installed a new remote control for a ceiling fan I found the fan did not work correctly.
I emailed my problem to LI and had an immediate reply from Rachael. She then contacted Hunter Pacific about the problem. Their service department phoned me and asked me to phone them when my electrician was on site. This I did and HP resolved the problem very quickly.
Such excellent service from Rachael of Lighting Illusions and Steve of Hunter Pacific.

I've bought a lot of household fittings and there's always back and forth and mucking around and changes and this company have been utterly incredible - quick to respond, pro-active in making changes, alerting about delivery and the products were fabulous.

Loved the packaging very neat and tidy, items were exactly as displayed no scratches, cracks nothing. Delivery was withing the given time frame! Would recommend you to buy from this place.

Apart from great products and pricing, it is customer service that makes all the difference. I had an error in my order that was courteously and quickly dealt with resulting in the express dispatch of replacement products in time to meet my deadline. It is lovely that such high levels of customer service exist and I will certainly shop with Lighting illusions again.

Fast delivery and excellent customer service. The product I purchased didn’t suit my space, but Lighting Illusions were quick and efficient to help me with the return process. Very happy with their service.