Perfect family gift!
I bought a family kayaking experience through Adrenaline (Eagle Rock Adventures) and my teenage sons & I had a fantastic few hours on Sydney Harbour. Paul, our guide, was outstanding and it was such an exhilarating way to start the day with such spectacular sights. It was easy to book online, print off the certificate and voila - one present bought with absolutely no complications! Thank you!!
Christmas gift undelivered
With my newborn a month old an online adrenaline gift was the perfect gift. I ordered 10 days ago with express delivery and it's now Xmas eve and no gift. Maternity doesn't pay well these day so forking out almost $200 on one gift especially this time of year and not receiving it has really ruined the mood and is quite disappointing
After having my online booking for a flight cancelled three times, I had to fight (and pay) to have my voucher extended. Finally had a booking...... but after driving two hours to attend, about to drive into airport, I received a phone call stating that the aircraft was out of service. Operator said they would call me when the plane was back in action..... months later, still no call. Adrenaline not interested as the voucher was honored by the operator... now the operator seems to have disappeared. (lost phone so do not have number they called from).. Out of pocket hundreds of dollars with nothing to show.
After booking with Adrenaline, I had to cancel due to an anxiety attack in regards to the adventure we booked. I asked for a refund but Adrenaline told me that under their compassionate refund, anxiety didnt count as an illness. Interesting and very sad to hear a company say this to someone. $600 down the drain as well as a ruined Christmas gift and hurtful words said by Adrenaline. Will never purchase something again and have taken this to the ACCC, Fair Trading and will be posted on social media to let everyone know.
Bought an experience voucher for the V8 Race car driving for my partner, voucher very clearly states the expiry is 3 years from the time I purchase. With this long expiry we were not in a rush to redeem straight away, when we go to redeem in 14 months, i have been told I have money to spend on a voucher, but the actual experience I purchased has gone up in price by $69! So if my partner wants to redeem the experience i purchased for him, he will have to spend an additional $69! What an absolute joke.
Didn't honour my brother's gift certificate
I used to use Adrenalin for gifts but now use Redballoon because I once bought some hot laps in QLD for my brother and my dad for his birthday a few years ago and the voucher expired, adrenalin would not honour an extension whereas redballoon does. Thank goodness laws are changing to extended voucher expiry.
Best Christmas Presents
Love the products. Great range of experiences for everyone. Fantastic value money. Website easy to use. No problems when you want redeem a voucher. Flexible dates. Operators of experiences knowledgeable and professional. Will always come back to you when looking for that something for someone special in my life.
Wouldnt recommend as a gift!!! I brought as a birthday gift for my partner thinking it would be an amazing experience for him. But staff did not explain everything, like the fact we had to purchase the video before the experience. The photo that was taken as part of the experience of my partner was very poor.
The driver that was with my partner made the experience for him miserable, He didn't seem to care about making the experience fun for my partner. I would not recommend this experience as a gift. Waste of money
Its not our fault!
Booked a V8 race buggy experience ( Don't bother ) which was very disappointing to be kind. Very misleading description and they had no interest in resolving my dispute trying to pass it on to the operator. Fair enough you might think but the fact is I booked and paid for it through their site based on the description provided on their site.
Misleading voucher details - the price went up!
I booked a gift for my husband and on main part of the voucher was the voucher number, what the experience was and the expiry date (in large font at the top). Below this was how to book a date - visit the website. As the expiry date was 3 years (which seemed excessively long) we took our time to book in. Only to discover upon attempting to book using our voucher that it was for the monetary amount we paid and not the actual experience, which had now gone up in price?!! I called customer service as I couldn't work out what was going on and got a...very unsatisfactory response from a young woman, who kept stating 'it is in the fine print' over and over. Apparently, after 12 months the price can change. I tried to explain that if the 'expiry date' information not been so prominent, or if it was made clearer on the voucher that I was no longer entitled to the experience I had purchased after 12 months, and instead had a monetary amount to use, I would have booked earlier...again the response was 'it is in the fine print'....no understanding at all that good service is not received by over promising and underdelivering....
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